GoodSeatTickets

Review: On Saturday, September 26, 2015 I went online to purchase tickets for the Sunday, September 27th @ 1:00 P.M. [redacted], [redacted] in Hampton, Virginia from GoodSeatTickets. com which I did, received an email with Confirmation Number and Pin number and showing that another email would be forthcoming giving me directions on how to print out the tickets. I waited some time and did not receive the email so I called and spoke with Customer Service who pulled up my order, confirmed my tickets by my confirmation number and stated that sometimes it takes awhile and that I should have it by morning. I wasn't concerned since the agent confirmed everything and I was going to go to work to print out the tickets. I went to work on Sunday morning planning on printing out my tickets to go to the show. I had not received the email so I called directly to GoodSeatTickets.com to get help in printing the tickets. The person I spoke with looked up my order by my confirmation number and PIN number and then informed me that the reason I had not received the instructions for printing out the tickets was due to the fact that my tickets had been sold and were no longer available and in fact there were no tickets at all available for the 1:00 P.M. You can only imagine how shocked I was since I had a confirmation number and had spoken to agent the day before confirming my purchase. How can a company sell tickets, confirm the purchase of the tickets and even charge my credit card for tickets that were no longer available? Is this company a SCAM!!! I have contacted my credit card company and they have put a hold on this transaction, however more important to me is how this could happen unless they are a SCAM. Please let me know if you find out anything about this situation.Desired Settlement: I feel that GoodSeatTickets.com has lost all creditability and I will definitely be spreading the word NEVER use their services.

Business

Response:

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. After reviewing her order, it appears that Ms. [redacted] provided an incorrect email address when she initially placed her order. The order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. Although rejected orders are rare, they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When Ms. [redacted] order was marked as rejected, her order was also placed in what we refer to as a “rejected order queue” so that a representative can follow up with her via telephone. Due to the high volume of orders our customer service department processes, a customer service representative had not contacted Ms. [redacted] before she called the customer service department to inquire about her electronic tickets. A representative advised Ms. [redacted] that her order was not processed and that the specific tickets she attempted to order were no longer available. Our customer service records indicate that she was not interested in refilling her order with other tickets available for the event. Ms. [redacted] was also required to read and agree to the website’s terms and policies before finalizing her order. These policies state: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Lastly, since her order was rejected, the charge placed to Ms. [redacted] credit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction, that transaction will never post. In the event that it has posted to her account, there should be a subsequent reversal. Since there are numerous delays and holds on credit cards, the exact process and time frame is dependent on the bank or credit card company she used to place her order. We hope this fully explains the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At the time I ordered the tickets, I do agree that the wrong email address was entered, however it was caught immediately and I called and spoke with a ticket agent from GoodSeat who corrected the email address and stated that everything was processed and I should receive email shortly with Confirmation #. I did received the confirmation # but did not get the email stating how to download the tickets. I waited about 30 minutes and called back, spoke to an agent who looked up my order, did not state that there was any kind of an issue and assured me that sometimes if takes a few hours but before I could received the final email with directions on how to obtain my tickets. I got up the next morning, went to work so I could print out the tickets and there was no email from GoodSeat. The rest was written in my original complaint. I have learned a very important lesson and have spread the word - DO NOT PURCHASE TICKETS FROM ANYONE EXCEPT THE VENDOR THAT IS HOSTING THE EVENT.

Regards,

Business

Response:

As stated in the response to Ms. [redacted]'s complaint, the order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. This was not immediately, but about a half hour after the order was placed. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. When Ms. [redacted] spoke with Customer Service, a representative explained that her order was not processed and that the specific tickets she attempted to order were no longer available. Again, the “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Furthermore, Ms. [redacted] confirmed that she acknowledged and agreed to these policies before finalizing her order. Ms. [redacted] was not charged for the order and Customer Service offered to refill her order with other tickets available for the event, but she was not interested. We hope this fully explains the matter. Thank you.

Review: I was charged twice for one order. When I called the 2 phone numbers provided, you have to leave a message[redacted]cannot talk to a live person. I had to call a number as if I wanted to make a purchase before I was able to speak to a person. This person gave me a very unsatisfactory reply. He said there was a zip code mismatch between billing and shipping addresses (which it was, by mistake), however, they charged my card even though this error prevented us from completing the order. When we corrected the shipping address, they charged my card AGAIN. How can they charge my card when there is an error? He said it will not be charged, but, it is temporarily charged to my account which they have my money tied up so it is unavailable to me. I have contacted my bank to follow up on this matter and will never deal with this vendor again.Desired Settlement: I want a refund as soon as possible and the tickets to be here when promised.

Business

Response:

Dear [redacted],Please let us know if the double charges have been reversed into your credit card. If not I will personally see that this issue is solved.Awaiting your reply,regards,CEOGoodseattickets.com

Review: This is my first experience ever trying to buy tickets. On 10-14-14 I entered the Good Seat Tickets website to buy 3 tickets to the [redacted] and saw a price of $303 which included service and delivery fees. I called good seat tickets to see how much taxes would be. . The lady on the phone said she would look to see and asked me what tickets I was ordering. She came back to the phone and told me that the tickets would be $291.75 and that she would have to process the order to know if taxes would apply. I asked her why her price was lower and she said the price can change at anytime according to whoever they are selling the tickets for. She stated that the tickets were $75 x 3= $225 the service fee was $17.25 x 3=51.75 and a $15 delivery fee and that taxes would not apply to my order. In discussing the prices she asked if I wanted insurance for $18.75 she explained what it covered and I agreed. I'm not sure what she was looking at but she said "oh I see they automatically include it when you order online that's why it is $303" I asked "so the $303 includes the insurance" She said yes. I wasn't doing the math while I was talking to her because I trusted she knew what she was doing or I would have realized that $291.75 and $18.75 does not equal $303. At the end of the call she verified again to me that the ticket price was $291.75 and the insurance was $18.75. and she processed the order. I did not misunderstand. the amount $291.75 was stated several times.

On 10-16-14 I looked at my discover card charges and saw that $303 and $18.75 had been taken out. not having seen the receipt yet, and believing the insurance was supposed to have been included in the $303 I thought I had been charged twice for the insurance. I called the number on the website to let them know they had taken out more than the ticket agent told me. The woman stated that the insurance is never included in the ticket price and that the service fee is $21 per ticket. She told me there is no way their agent would have given me a different price. and that I agreed to it. she said the details were emailed in a receipt. The receipt didn't come until after the sale which was made over the phone.. What I agreed to was what the agent was verbally telling me. I didn't see it on paper or email before I agreed to it. I asked the woman , "so your saying I am lying?" she kept saying "no I am not stating that you are lying but our agents are trained and would never have told you that" So if I am telling her that the agent gave me a lower price and she says it didn't happen, I ask you, what is she telling me? I made notes while I was talking to the ticketing agent so I know I am not remembering it wrong. Part of my complaint is the money but mostly it is the way I was treated. I am a faithful Christian woman. I would never take what is not mine or try to defraud anyone, which is what her accusations suggest. For a business to blame the customer and completely deny any possibility that one of their employees could have committed an error is ridiculous and a seriously bad public relations strategy. I am very upset with the way I was treated by the Good Seat Tickets personnel.Desired Settlement: I understand now that the insurance of $18.75 was separate. I would like a refund of $11.75, ( the difference between service fees quoted and charged) and an apology for the rude and accusatory way in which I was treated by the woman I spoke to on 10-16-14

service fee charged: 21.00 x 3= $63.00

service fee quoted: 17.25 x 3 = $51.75

difference= $11.25

Business

Response:

Dear [redacted],I am the CEO of [redacted] and after reading through your complaint and I am completely in favor with you. I am personally very sorry that you were not treated with respect and I will see it myself and put the customer service Rep answerable and accountable. You are a wonderful person and you command 100% respect and I sincerely apologize for the way you were treated. Would it be OK if I send you a $20 [redacted] Gift card or something equivalent? Please send me your address.Thanks,CEO [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is a response (see below) I received from the company about my request for a refund to the May 31st St. Louis Cardinals game that was rained out/flooding was occurring/ and tornadoes where in the area. My wife and I asked for a refund to this game because of the extreme weather conditions that plagued the whole area. Our hotel room - that we booked through [redacted] - gave us a full refund. We had only that one night to be in St. Louis to see the game. We live 250 miles from St. Louis and it was not possible to go to the rescheduled game. We understand the refund policy, but in this circumstance a little consideration would be appreciated.

Hello [redacted],

Thank you very much for your inquiry. The May 31st game was postponed due to rain. Since the game was postponed, not cancelled, no refunds will be issued. The tickets you have will be honored for the new game date once set. Please check the Cardinals official website for updates on the new game date.

Best wishes,

Customer Support Team

[redacted] Option 1

Monday-Sunday, 7AM-1AM ESTDesired Settlement: A full refund of $132.96

Business

Response:

Dear Revdex.com,

Our Policies clearly mention that a Refund is only possible for a cancelled event. In the event is postponed to another date the tickets are honored for the rescheduled date. For that matter All Ticketing companies have the same policy. We are only resellers of tickets and it is the ticket brokers who own the tickets.

We understand the customer's plans were disturbed by mother nature, but at the same time we have to go by the rules. A refund cannot be honored but the same ticket is valid for a rescheduled date.

Regards,

Goodseattickets.

Review: We have purchased 3 tickets for [redacted] performing art tickets on January 11th on line through Universal Tickets (obviously affiliated with[redacted].com). They did a false advertisement, stating 40% off discounted prices, indicating for the over $200 tickets, they were selling for $163(lowest available only 3 left, e-ticket form), all the other tickets in the range of $290(originally over $350 to $652 (originally over 1000 dollars). So we purchased 3tickets at $163, thinking that the total would be $489. The grand total price ended up being $628.53( with hidden cost, $44.01 service fee x 3=$132.03, plus e=ticket fee $7.50, which was a surprise.They suggested us go to** opera house to pick up the tickets at the box office by email. At the box office, we found out the tickets were only 100 dollars each. (This was indicated on the tickets.) We called the Universal Ticket office (###-###-####), and a woman answered and could not give us a refund, and it was a closing time and did not want to reveal the location of their office. So, we watched the show as we did not want to lose further. Now, we want to have a refund for $328.53 which was extra charge. I called them on Monday on January 13th,asking for a refund, the woman said no. She suggested that I could talk to her manager who will be back on Thursday. I called the number again today (17th), and got the message that the cell number was not set up with a mail box. I cannot find universal ticket company, location and address. This case is regarding false/deceptive advertisements and continuing fraud activities. and I feel that this universal ticket company is affiliated with GoodSeatTicket. com and wherever there are performances scheduled by [redacted] Yun, this group of people does false advertisement, and make money and then disappear. This should be stopped immediately.We would appreciate your help on this matter. If you have any further questions, please call us, Dong H. and Kyung J. Lee at ###-###-####(h) or ###-###-#### (c). ThankyouDesired Settlement: We want to refund for $328.53. which was extra charge.We have two supporting documents, (transaction sheet and their advertisement) which we were not able to scan and attach. so we will bring them to your office and submit. thank you.

Business

Response:

Dear Revdex.com,Customer Claims that the service Fee & e-ticket delivery fee were a surprise and it was a hidden charge.Absolutely False allegation.1. When The ticket is added to the checkout, we present the service fee and the delivery fee in a 2 step process. Step 1. Where they enter their payment information, they can review the service & delivery fees associated with the order, Step2: Payment Review page where they can review their order before final submission.Customer was presented with the order details in 2 steps before final submission so that charges should not be a surprise and it is something that cannot be overlooked.2. Customer claims the ticket prices were much higher than the box office prices. Customer should be aware that they were purchasing tickets from a secondary ticket market where brokers list their tickets in our exchange. our Terms and conditions clearly state that we are not the direct ticket seller. we are only an exchange facilitating the interaction between a buyer and seller. While we advertise tickets for 40% discount, the claim is 40% off of brokers listed prices and not the box office. Here we reduce the brokers ticket price upfront, and upon applying discount coupon codes, the final prices is much lower than what a broker is willing to sell. we would like the customer to understand that our prices are still one of the lowest in the secondary ticket market.We apologize, but there is no refund due.Regards,Good Seat Tickets

Review: I purchased two tickets to a [redacted] Show in Las Vegas for $107 each. No additional price information, service charges, etc. was presented until AFTER I had paid with my credit card. To my horror, I was charged $28.99 PER ticket for "service fees" and an additional $7.50 to download the tickets.

I called the company immediately to cancel the sale and they refused saying all sales were final. They stated that the charges were listed on their disclaimer, however, I did scan through the disclaimer prior to clicking on it and it contained no price information. If it had, I would not have used this service to buy the tickets, and would have used a cheaper service.

I contacted them a second time via phone to request a $30 refund, which I thought was reasonable. They refused.Desired Settlement: I wish a refund of the services fees in the amount of $57.78, which represents the service fee per ticket I was charged.

I would also like them to amend their advertising to prevent any other potential customers from being tricked in this way.

Thank you very much for your help.

Business

Response:

Dear Revdex.com,

We urge you to take a look at the checkout process for any ticket. In the 3 Step checkout process,

Stage1: User see the service Fees, Then selects shipping option. Order total including service Fee & shipping cost is displayed.

Stage2 (next page): Review of Payment: Here the customer is given an option to review the total charge with an option to "continue to pay" or "Cancel"

Stage 3: payment is processed.

There is no way the customer would not have seen the service charges presented in detail. There is no trickery or advertising issues. It is a Technology driven payment process and there are no shortcuts. We process 100's of orders daily, I understand the customer may be having a bad day and it is something they may have overlooked.

Since prices in secondary ticket market can vary and tickets are owned by the broker, we have no control over pricing. We are cheaper than most of the ticketing sites out there for the customer's understanding (had they compared)

There is no refund due as the complaint is not legit

Thanks,

CEO, GoodSeatTickets

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company is a scam and their employees (probably the owners) are well versed in defending themselves against complaints. Their reply is entirely false. I urge you to go onto the website (comes up third in line in google results claiming 40% off when you type in [redacted] tickets) www.goodseattickets.com and see what I am about to explain. The first screen that comes up asks for you to pick a date that you want the tickets. The second screen shows tickets available and their prices. The third screen tells you what the price per ticket will be, asks you to pick a delivery method, standard or rush, and then requires you to put in your credit card information. The screen offers ticket insurance and has a box that is to be checked stating that you read their terms and policies. As I did when I purchased the tickets, I carefully scanned through the terms and policies. AT NO TIME DO THEY MENTION YOU WILL BE CHARGED SERVICE AND DELIVERY FEES! AND IT DOES NOT STATE WHAT YOU WILL BE CHARGED FOR THESE FEES!!.

Only the last and final screen after your credit card has been charged and the sale is final does it actually tell you what you just paid. In my case it was nearly $70 over what I had agreed to pay. These people are very smooth and skilled at ripping people off and I am sure I am not the first. Please help.

Regards,

Business

Response:

Dear Revdex.com,

I would like to inform you that we have 300-400 customers every day buying Tickets from our website. How come they don't complain that we charge a service and delivery Fee?

What the customer did not mention is after you enter the credit card information, you are presented with a Review page where you review the order details before submitting.

For your review, I am attaching screenshots of the payment proces.

1. Screenshot 1 : You pick the shipping and delivery options, enter the credit card information.

2. Screenshot 2: You proceed to the next step. (please review it is not a payment confirm yet)

3. Screenshot 3: A review of your order page which shows the order breakdown by service and delivery fee.

Now to throw allegations at us saying we are SCAM, we take it extremely seriously!!! But we still give the benefit of doubt to the customer that she overlooked what was presented and is unhappy. We are an Honest, Ethical and a Reputed company.

Rest is on to you decide whose favor the case belongs.

Regards

CEO

Goodseattickets.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The representatives of this company are not truthful. Many people don't bother to complain even though they have been taken advantage of. My response stands as accurate. I was NOT told how much I would be charged until AFTER my credit card was processed. If so, I would have canceled the transaction, and they know this. I am sure they do receive tons of complaints and have learned to just not really respond to them, and just go through the motions. If they really cared about customer service, they would have let me cancel the transaction. Isn't that telling in itself, that immediately after the transaction when I called requesting a cancel - THAT THEY REFUSE TO CANCEL THE TRANSACTION. They are a scam and they know it.

Regards,

Review: I purchased tickets for a Spring Training game on Friday through Good Seat Tickets. My credit card was charged and I received a confirmation number. Come Tuesday, I received an email that the tickets were no longer available! Prices had doubled in the meantime, and they refused to help make up the difference in cost! I

I was told that the seller no longer had the tickets. This would be understandable if I received notice the same or even early the next day. I heard FOUR days later. Tickets are for an in demand game and are now unaffordable. I purchased for my team at the office and will now have to let them know we will not be able to attend.Desired Settlement: Would like tickets for the agreed upon price, meaning they would pay the difference in the cost from last Friday to current.

Business

Response:

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.According to our customer service records, this was resolved the day after this complaint was submitted. As noted by a customer service representative, Mr. [redacted] called Customer Service on 3/10/16 to confirm that his order was refunded by the seller. Please confirm the same and advise whether this complaint is resolved/closed. Thank you.

Consumer

Response:

This response clearly shows Good Seat Tickets did not even spend the minute required to review the nature of the complaint. I ALSO had to call just to get my money refunded, which I waited nearly a week to receive, as well as valuable time on hold waiting for a customer service agent. My complaint was that the website "secured" tickets to an event, then waited until FOUR DAYS to inform me that I did not actually receive the tickets. At this time, tickets were substantially more expensive, meaning I was priced out of the event. Another complaint could be filed given that I had to call after six days just to ensure my money was refunded. I purchased tickets afterwards with StubHub (to a different game on a different date), and had zero problems, as they actually secure tickets for their customers.

Business

Response:

We have a dedicated customer support team that handles customer contacts regarding rejected orders. The confirmation number that Mr. [redacted] is referring to is an Order ID number. The order was pending, and Customer Service emailed the seller regarding the pending order status. The seller advised that there was a delay in updating the order due to a technical issue. Once updated as rejected, it was placed in a "rejected order queue” so that a rep could follow up. Please be advised that Customer Service tries to resolve issues as quickly as possible as they’re received, but the department processes a high volume of orders. Although rejected orders are rare, they do happen. We cannot guarantee ticket availability until the user is in possession of their tickets, as stated in GoodSeatTickets.com's policies under Ticket Availability. This section also states that tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the ticket seller will fill the order with the alternative seat locations. If no alternates are available, either user’s credit card will not be charged at all or the entire amount will be refunded, and user will be notified that the ticket request has been rejected. http://www.goodseattickets.com/Policies Mr. [redacted] was required to read and agree to these policies before finalizing his order. Furthermore, a Customer Service rep asked if Mr. [redacted] wanted to place a new order for the tickets, but he was not interested due to an increase in prices. The charge placed to Mr. [redacted] credit card was reversed. Since there are numerous delays and holds on credit cards, the exact process and timeframe is also dependent on the bank or credit card company he used to place his order. We apologize for the inconvenience, and we hope that this fully explains the matter.

Review: business without authorization sold my email address to a marketing company that has been filling my inbox with junkDesired Settlement: Apology and a pair of free local concert tickets or sporting event tickets in Sacramento.

When I purchased my baseball game tickets, I did not expect my email to be sold to marketing companies-spam-a-lot companies.

How do I know?-I assigned a specific email to this transaction.

Business

Response:

Dear CustomerPlease accept our apologies for Inconvenience caused. Please be reminded that it is listed in our terms and conditions that we may share emails with other partners (non-financial) for promotions.Read T&C under:Information Collection, Use, and SharingYou voluntarily check the Terms & Conditions and we had your permission.There is no refund due or no free tickets available. However we can take you off the promo list.Thanks,Goodseattickets.com

Review: I ordered 8 tickets for a concert in August, several months ago. My credit card has been charged over $600. I received an e-mail letting me know that my order had been processed and they gave me the name of the vendor that would be sending me my tickets. The link that they gave me does not work, because I do not have a tracking number for my tickets. About a month later I got a phone call from someone telling me that they could not get me tickets in the reserved seats that I requested all together, but they could get me tickets in General Admission, and that I needed to call them to tell them what I wanted. She did not leave a contact number. I have been trying to get a hold of the vendor for over a month. I have e-mailed and called them several times with no response. Today I called Good Seat Tickets to see if they could help me and they said that they would try to get the vendor to call me, but that if they don't I need to try to call them or e-mail them. I'm not interested in tickets in General Admission- I would have ordered them in the first place. Now the only tickets available are in seats that are double the price. Their website says that they are Revdex.com accredited. Your information says they are not.Desired Settlement: I want 8 tickets in the area I originally ordered. If they are not all together, I still want them. I want someone to call me and if they leave a message I want a contact number where someone will answer the phone. I know that they have contracted my request to another vendor, but I think they should be responsible for who they work with. I gave them my business. I think they should take the Revdex.com accredited off their website.

Business

Response:

Dear [redacted],we apologize for the inconvenience. I will personally have my customer service contact you to resolve the issue in your favour.I have your order number and we will work with vendor who promised your the deserved seats. Thanks,CEO[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]- they contacted me and completely resolved the matter. I am very satisfied with their response. Thank- You for your help.Regards,[redacted]

Review: I ordered 3 tickets today 12/3/2015 for Disney on Ice: Lets Celebrate. order #[redacted] I was "charged" $113.34 I then receive an email that says there was a problem with processing my order and I needed to contact customer service. When I called the first time I spoke with a lady named [redacted] who stated my payment was not processed because my billing address did not match and their policy states I need to send (fax) in a copy of my drivers license and the order had to be done over. So I faxed in Drivers License and called back and spoke with a lady named [redacted] I was told that they was going to have to charge me again and the first order was a "pre authorization" would fall off. If my address did not match the first time and my payment was rejected how was my card "pre authorized" ? Why do you have to charge my card twice for the same single transaction?Desired Settlement: I don't want to be charged twice for one transaction. I would like you to take what you have already submitted for (the current pre authorized amount) and give me my tickets. If this is not possible, I would like you all to lift your current "pre authorization" on my current funds.

Business

Response:

Thank you for bringing this matter to our attention.

We take customer service seriously and appreciate the opportunity to respond to

Ms. [redacted]’s concerns. According to our customer service records, Ms. [redacted] attempted

to order her tickets on 12/03/2015 from GoodSeatTickets.com. Please be advised

that Good Seat Tickets acts as an intermediary between ticket buyers and

sellers and does not own or possess any tickets listed for sale. Therefore, a user’s

card is charged by the fulfiller responsible for fulfilling their order and not

the site. Our records indicate that after the fulfiller attempted to charge Ms.

[redacted]’s card, Customer Service found that the billing address provided did not

match the billing address associated with the card and needed to be verified. In some cases, the fulfiller may attempt to authorize

a card multiple times, creating several holds on the user’s account. This often

happens when a third-party credit card processing company requires addit[redacted]l

security verification such as a CVV, Zip Code, or address, or when a user’s information

is incorrectly provided or mistyped. Though the fulfiller will only clear the

user’s transaction once, the hold(s) will temporarily lower user’s available

balance. Any hold(s) may take up to several days to clear. When Ms. [redacted]

contacted the Customer Service department on 12/03/2015 regarding this issue, a

representative requested a copy of her ID and advised that the hold would

clear. The representative noted that Ms. [redacted] would call back once her funds

were released. Ms. [redacted] contacted Customer Service again on

12/07/2015 asking for her funds to be released. Customer Service advised that

the merchant on file would take care of this, but that they were not able to

see that information. Since the order did not go through, Customer Service did

not have a receipt to obtain that information. Ms. [redacted] advised that her bank

said it would take 3 days. The representative explained that it typically takes

3-5 business days or 5-7 business days depending on the bank. He further

suggested that she call her bank back to see who the merchant is. There are no

addit[redacted]l updates in our records, but the hold should have cleared and Ms. [redacted]'s funds should have been released by now. We hope

that this fully explains the matter and ask that Ms. [redacted] confirms whether

this has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,