Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concerns
Our records indicate that Ms*** cashed a check at Buckeye Check Cashing of Utah, Inc (“CheckSmart”) on February
08, The check bounced and as a result, CheckSmart referred her account to the corporate collections department on February 11,
Ms***’s complaint as I understand it is regarding the phone calls and customer service she received from CheckSmart employees
It is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their accountOur calls are recorded and monitored to ensure that our employees conduct themselves in an appropriate and professional mannerPlease know that it is never our intentions to make any of our customers feel harassed and, as such, I would like to offer our apologies for any telephone calls that Ms*** received that she perceived to be unacceptable
Ms***’s account has been placed on a temporary “hold” status, which means collections efforts have been temporarily suspendedWe are doing this as an accommodation to Ms*** and ask she contact CheckSmart’s corporate collections department at ###-###-#### or the retail branch she did business with by April 11, to get this resolvedOtherwise, collection efforts will resume
Should you or Ms*** have any additional questions, I can be contacted directly by phone at ###-###-#### or email at ***@ccfi.com
Thank you for the opportunity to respond to the recently filed complaint by Ms*** ***Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her
complaint, Ms*** stated, she called our call center on September 5, to get an extension on her loan because she broke her ankle. During the conversation with the agent, she was given a payment plan with pay dates on the 5th and the 20th of October and November. On October 19, 2017, her account was debited for a payment which overdrew her account. When she called on the next day, she states she was told she had the opportunity to correct the discrepancy in dates the previous month. Ms*** was told Cash Central would not change the dates and there was nothing more she could do to get it changedA search of our records determined on September 5, 2017, Ms*** called in to the call center requesting more time to pay the balance of $for her payday loan. A Loan Services agent offered Ms*** an extended payment plan (EPP) which divided her one-time payment into four (4) equal payments of $over her next four (4) pay days. During the process of making the EPP offer, the agent confirmed with Ms*** her next four pay days which were documented as the 5th and 19th of each monthIf a payment date falls on a weekend, the payment will then be debited the following business day. The agent also advised Ms*** of the rules of an EPP: (1) The EPP offer must be accepted by 7:PM Eastern Standard Time the day before the original due date via the customer's cashcentral.com online account. (2) The four due dates are set and cannot be modified after the customer accepts the terms. (3) If the customer defaults on any of the four payments, the entire balance becomes due and will be transferred to the Collections department When Ms*** logged into her cashcentral.com account she confirmed the dates and payments before she accepted the terms of the agreement. Ms*** did contact the Loan Services department on October 20, when her payment was debited earlier than she expected. She was transferred to the Customer Resolution department for her escalated issue, where she was informed that the payment dates were set when she accepted the terms of the EPP offer. She also went online and chatted with a representative on the same day. As a result, Ms*** was given a refund for the overdraft fee of $after she provided a bank statement verifying our payment caused the overdraft. However, she was informed that the future payment dates still could not be changed or extended. Ms*** made the remaining payments and has since received a new loan with Cash Central and successfully paid it in full. Should Ms*** or the Revdex.com, have any additional questions; please contact me directly at ***@ccfi.com
Thank you for the
opportunity to respond to the recently filed complaint of Mr*** ***.
We appreciate the role the Revdex.com serves in resolving consumer
concerns and hope
to address the same herein
Our records indicate that Mr*** requested a
loan from California Check Cashing Stores, LLC (“CCCS”) on October 25, 2015. The
loan had an agreed-upon repayment date of November 10, 2015. When Mr*** did
not make his payment as agreed per his loan agreement, CCCS referred his account
to the corporate collections department on November 17, 2015. As of today’s date, Mr*** has an
outstanding account balance of $
Mr
*** alleges that he was treated rudely and unprofessionally I have reviewed the available call recording
associated with Mr***’s account and found his allegations to be
accurate. We will take corrective action
to address the matter internally.
Mr
***’s account has been placed in a temporary “hold” status, which means
collection efforts have been temporarily suspendedWe are doing this as an
accommodation to him to make his payment on December 1, 2015. If Mr***’s does not make his payment
on this day, collection efforts will resume
In
Mr***’s complaint, he requests a return call from management to share
his experience. Mr*** can
contact Sally M*** a senior supervisor in our collection area. MsM*** can be reached at ###-###-####,
extension ***
Should
Mr*** have any additional questions, he can contact me directly by
phone at ###-###-#### or via email at ***
They made it seem to me that payment arrangement on a per month would be madeAgain I say, why would some need a loan and have so pay so much interest so quicklyThey say that they are conscious of hurricane victims issues, the hurricane damage still exists todayI needed the original money to eatThey know that recovery takes a long timeI can agree to pay it back in January with small payments but if they put it on my credit we will both be affected.they will get nothing and my credit score will be affected even more than it has....I have still not recovered from the experience and my credit cards are barely getting paidI still have to eat and pay rent
Thank you for the opportunity to respond to the recently
filed complaint of *** *** *** We appreciate the role the RevDex.com serves in resolving consumer concerns
Our records indicate that Ms*** requested and obtained
a loan from Buckeye Check Cashing of
Kentucky, Inc(“CheckSmart”) on September
25, 2015. The loan had an agreed-upon
repayment date of October 9, 2015, and she provided a check to pay her loan on
that date. When Ms*** did not pay
her loan in person, her check was deposited in accordance with her contract
On October 13, 2015, Ms*** made a promise to pay on
October 16, 2015. However, CheckSmart
did not receive payment, so Ms***’s account was referred to CheckSmart’s
corporate collections department on October 19, 2015.
Our records show on October 20, 2015, Ms*** made a
promise to pay on October 30, with the retail branch at which she
conducted business. Our records confirm
that CheckSmart’s corporate collections department continued to contact Ms
*** after Ms*** made that arrangement with the retail branch because the
retail branch did not properly communicate to the corporate collections department
that Ms*** had made arrangementsWe would like to apologize for the
inconvenience this caused her.
Ms***’s account has been placed in a “hold” status,
which means calls have been temporarily suspended. We are doing this as an accommodation for her
to make her payment as promised. If
payment is not made or if we do not hear from Ms*** by October 30, 2015,
collections efforts will resume.
Should you or Ms*** have any
additional questions, I can be contact directly by phone at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concerns In this case, a District Manager has reached out directly to Ms*** to discuss her concernsMs***
expressed satisfaction for his assistance in resolving her concerns. As a gesture of customer goodwill, Check Cashing USA will reimburse her the $bounce fee she received
Thank you for the opportunity to respond to the recently filed complaint of *** *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.In researching Ms*** complaint, I would first like to apologize for the
communications that led her to complain and for the frustration that this situation may have caused herIt does appear that when Ms*** spoke with a Cash Central representative, she was provided incorrect information At no time has Cash Central employed employees by the names referenced in the compliant and can confirm Ms*** personal information has remained secure with Cash Central at all times Cash Central’s management has taken corrective action to address this issue with the employee involved.We regret that this miscommunication occurred and, as a result, we have waived the interest accrued to date and took the interest rate from 180% to 0% on Ms*** accountAs a reminder, Ms*** recurring payment is scheduled to be made on March 24, in the amount of $ If Ms*** has any questions regarding her payment, she can contact us directly at ###-###-#### for assistance. I would encourage her to contact her financial institution and the Federal Trade Commission (“FTC”) for further assistance, information, and to further discuss her concernsThe FTC can be reached at 1-877-FTC-HELP (382-4357), and they may be able to provide Ms*** with additional information about these types of scams and assist her in resolving any other concerns or answer any other questions that she might have.Should the Revdex.com or Ms*** have any further questions or need additional assistance, please feel free to contact me by phone at ###-###-#### or by email at ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concernsMr***’s complaint, as I understand it, is regarding a double payment made to his checking account when he had already
made his payment in person and was told the money would be returned to him. However the money has yet to be returned Our records indicate on August 15, CheckSmart initiated an Electronic Funds Transfer (“EFT”) payments for Mr***’s outstanding account balance using the account information he provided when he signed the loan agreementCheckSmart’s EFT attempts were done in accordance with his loan agreement. Mr*** visited his local branch the same day the EFT was processed and made payment on his account. The retail branch employee was not aware that the EFT was in process when they accepted his payment. Our records further indicate that the EFT payment processed on August 15, 2016, was not honored by Mr***’s financial institution and have determined no refund is to be issued to him We welcome Mr*** to provide us with a copy of his bank statement reflecting posting of the EFT paymentUpon receipt, I would be happy to issue any refund that might be owedMr*** can fax this to my attention at ###-###-#### or via email at *** Pertaining to another transaction, our records reflect, Mr*** currently has an outstanding account balanceWe ask he contact CheckSmart’s corporate collections department at ###-###-#### to make payment arrangements on his accountShould you or Mr*** have any additional questions, I can be contact directly by phone at ###-###-#### or by email at ***
Thank you for the opportunity to respond to the recently filed complaint of Ms*** ***We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response for youCash Central of Texas, LLC (“Cash Central”) arranged a loan as a
registered Credit Access Business for Ms*** with First Financial Loan Company, LLC, on May 19, 2017, in the amount of $1,with a cost of credit of $and a due date of May 31, Cash Central debited Ms***’s bank account for the funds as scheduled, per her loan contract, and updated her loan account as paid-in-fullTo summarize her complaint, Ms*** states her rescission of funds request of May 22, 2017, was not honored by Cash CentralA search of our records determined Cash Central did receive Ms***’s rescission requestAn internal handling error prevented the request from being applied to her accountCash Central processed the refund of Ms***’s payment June 6, Please allow up to hours for the funds to be returned to her accountCash Central apologizes for the error and inconvenienceShould Ms*** or the Revdex.com have any further questions, please contact us directly at ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
The ACH was cleared through my financial institution and I would like a refund on the funds that were taken from my bank account
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of Ms*** ***Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her
complaint, Ms*** states she is a victim of Identity Theft but her attempts to contact us regarding this matter have been unsuccessfulShe requests her credit report be updated to remove the fraudulently obtained debt from her recordA search of our records located an account with Ms***’s first and last name; however, the rest of her information does not match our recordsIf Ms*** would be willing to provide us with additional identifying information, for example the last four (4) digits of her Social Security Number, we will be able to better assist herShould Ms*** or the Revdex.com have any additional questions or concerns we may be reached directly at [email protected]
We will accept Ms*** to make the final payment of $on 09/15/ However, should she not honor this arrangement, we will not waive the remaining interest and she will need to pay the full balance We ask Ms*** to please contact ** ***, a supervisor in our collection department, and he can assist her with making her final payment. Mr*** can be reached at ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11955124, and find the resolution is satisfactory to me
I appreciate how promtly the district manager responded once this became known to her and got me my title back again thank you!!
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint by Ms*** ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms*** states she requested on May
19, 2017, a confirmation by letter that her account with First Virginia Financial Services, LLC (“First Virginia”) is paid-in-fullShe states she has not yet received this letterA search of our records determined a Paid-in-Full letter was mailed by First Virginia to Ms***’s address on May First Virginia has provided another letter on June confirming Ms***’s account is paid-in-fullFirst Virginia apologizes if Ms*** did not receive the level of customer service she expected when she contacted usIf the Revdex.com or Ms*** should have any further concerns, please contact us directly at ***
Thank you for the opportunity to respond to this complaintWe are actively and currently working on providing a proper responseWe ask you to please allow additional time to provide our final response
I've been a customer for five yearsI've been making regular payments of $a monthAt this time, it does nto appear that I will have $on March 3, I will be able to make a payment of $on March 3rdAnd I can pay the remaining $on April 3rd. I would be grateful for this considerationThank youRegards,*** ***
The 1st issue was that the card machines did not work, yes I had to run around and try to get $ out and that caused me to accrue feesI am a very understanding person, but that is not what I filed the complaint aboutI didn't file the complaint because the machines didn't work and I accrued fees trying to accommodate, that was beyond your controlWhat happened next and how I was treated (which I put in the 1st complaint) is the whole reason I filed anythingAS I stated before, when I was pulling out of the atm parking lot heading to my son's game that I was now running late for, out of courtesy, I contacted the Corp branch to let them know what was going on and to set up another arrangement to pay the loan so I wasn't penalized for not being able to pull the $ out that nightThe woman I spoke to was EXTREMELY rude, however after a minute conversation, we came to an agreementWE agreed that I would pay off the loan on my next pay day, which was in weeks from that dayShe told me that it would go into collections, and I asked several times over and over about my credit report and being in bad standings with this company because I had used them for soooooooooooooo longShe told me that it would be an outstanding debit, BUT that the debt would be what is called "In house" therefore not causing any issues to reflect my on my credit report AS LONG AS I didn't go past the next pay period in two weeks Before I got off the phone, she repeated herself again and said that she was going to "note" my file that I was going to pay this off in weeksIt wasn't even a week later you guys pulled the money from my bank account and over drafted my bank account over $So I called your corp office again that morning and spoke to a different personI explained to him that the last person I spoke to said they were going to "note" my file that I was going to pay it off my next paydayThe guy I spoke to said "There were no notes in my file at all" he said he saw where I called in that day but that no one had put anything in my fileWhich wasn't surprising after how rude the 1st lady wasThen this guy actually started getting rude and acted like I was lying about setting anything upHe said if you want, you can speak to my supervisor and take it up with her, so I said ok....he transferred me to her voicemail, I left a very polite message, full details, the urgency and all my contact information.......SHE HAS NEVER CALLED ME BACK TO THIS DAYI was willing to understand the machine issue, because to be quite honest, I have worked with this local branch for over a year now and they are very nice sweet peopleHOWEVER, your Corporate office team is not only rude, I was told that my file was noted and that I would repay the next payday....you over drafted my account on a Friday and put me in a SERIOUS financial bind that put me in a position where I had to borrow money to get gas to go home from work and I couldn't even buy groceries for my family over the weekendI called 1st thing that morning to resolve the issue, I was treated like a lier and still have never heard back from the "Supervisor" that was going to call me to resolveSo yes, you cost me fees from pulling $ out, but your Corporate team lied to me, were extremely rude, have been unresponsive and cost me numerous fees, overdrafted my account over $and put me in a huge financial bind that I am still to this day trying to recover fromWhen a single mom does her finances and plans on have $ in her account, makes arrangements to pay her bills and then out of spite that person doesn't note her file like they said after being rude for minutes, it is a domino effectTo date, my truck payment is late, I have another payday loan out with another company because I am trying to recover from what happenedThe person I spoke to said they were noting my file and that it was OK to pay the next pay day.....that was a complete lieI don't want to be repaid for the little fees I accrued finding an atm, I want to be reimbursed for what your corporate office caused me.
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concernsI would like to start by offering an apology. In reviewing our records there clearly was an error on our part
reflecting an incorrect delinquency on Ms***’s account. Our records indicate, that the letter sent from our collections department reflected that incorrect balance and that upon speaking with Ms*** on May 3, we immediately identified this error and took action to correct it. We would like to offer our apologies for the telephone call she received that she perceived to be unacceptable, however, after reviewing; we do not share the same option about the particular call. We do not have record of further calls to Ms*** As a gesture of good faith, First Virginia has waived the remaining balance on Ms***’s account and the account now reflects a zero balance. Again, we regret that the error occurred on the letter she received, and assure Ms*** that the proper corrective action was taken. Should Ms*** have any additional questions, I can be contact directly by phone at ###-###-#### or via email at ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concerns
Our records indicate that Ms*** cashed a check at Buckeye Check Cashing of Utah, Inc (“CheckSmart”) on February
08, The check bounced and as a result, CheckSmart referred her account to the corporate collections department on February 11,
Ms***’s complaint as I understand it is regarding the phone calls and customer service she received from CheckSmart employees
It is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their accountOur calls are recorded and monitored to ensure that our employees conduct themselves in an appropriate and professional mannerPlease know that it is never our intentions to make any of our customers feel harassed and, as such, I would like to offer our apologies for any telephone calls that Ms*** received that she perceived to be unacceptable
Ms***’s account has been placed on a temporary “hold” status, which means collections efforts have been temporarily suspendedWe are doing this as an accommodation to Ms*** and ask she contact CheckSmart’s corporate collections department at ###-###-#### or the retail branch she did business with by April 11, to get this resolvedOtherwise, collection efforts will resume
Should you or Ms*** have any additional questions, I can be contacted directly by phone at ###-###-#### or email at ***@ccfi.com
Thank you for the opportunity to respond to the recently filed complaint by Ms*** ***Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her
complaint, Ms*** stated, she called our call center on September 5, to get an extension on her loan because she broke her ankle. During the conversation with the agent, she was given a payment plan with pay dates on the 5th and the 20th of October and November. On October 19, 2017, her account was debited for a payment which overdrew her account. When she called on the next day, she states she was told she had the opportunity to correct the discrepancy in dates the previous month. Ms*** was told Cash Central would not change the dates and there was nothing more she could do to get it changedA search of our records determined on September 5, 2017, Ms*** called in to the call center requesting more time to pay the balance of $for her payday loan. A Loan Services agent offered Ms*** an extended payment plan (EPP) which divided her one-time payment into four (4) equal payments of $over her next four (4) pay days. During the process of making the EPP offer, the agent confirmed with Ms*** her next four pay days which were documented as the 5th and 19th of each monthIf a payment date falls on a weekend, the payment will then be debited the following business day. The agent also advised Ms*** of the rules of an EPP: (1) The EPP offer must be accepted by 7:PM Eastern Standard Time the day before the original due date via the customer's cashcentral.com online account. (2) The four due dates are set and cannot be modified after the customer accepts the terms. (3) If the customer defaults on any of the four payments, the entire balance becomes due and will be transferred to the Collections department When Ms*** logged into her cashcentral.com account she confirmed the dates and payments before she accepted the terms of the agreement. Ms*** did contact the Loan Services department on October 20, when her payment was debited earlier than she expected. She was transferred to the Customer Resolution department for her escalated issue, where she was informed that the payment dates were set when she accepted the terms of the EPP offer. She also went online and chatted with a representative on the same day. As a result, Ms*** was given a refund for the overdraft fee of $after she provided a bank statement verifying our payment caused the overdraft. However, she was informed that the future payment dates still could not be changed or extended. Ms*** made the remaining payments and has since received a new loan with Cash Central and successfully paid it in full. Should Ms*** or the Revdex.com, have any additional questions; please contact me directly at ***@ccfi.com
Thank you for the
opportunity to respond to the recently filed complaint of Mr*** ***.
We appreciate the role the Revdex.com serves in resolving consumer
concerns and hope
to address the same herein
Our records indicate that Mr*** requested a
loan from California Check Cashing Stores, LLC (“CCCS”) on October 25, 2015. The
loan had an agreed-upon repayment date of November 10, 2015. When Mr*** did
not make his payment as agreed per his loan agreement, CCCS referred his account
to the corporate collections department on November 17, 2015. As of today’s date, Mr*** has an
outstanding account balance of $
Mr
*** alleges that he was treated rudely and unprofessionally I have reviewed the available call recording
associated with Mr***’s account and found his allegations to be
accurate. We will take corrective action
to address the matter internally.
Mr
***’s account has been placed in a temporary “hold” status, which means
collection efforts have been temporarily suspendedWe are doing this as an
accommodation to him to make his payment on December 1, 2015. If Mr***’s does not make his payment
on this day, collection efforts will resume
In
Mr***’s complaint, he requests a return call from management to share
his experience. Mr*** can
contact Sally M*** a senior supervisor in our collection area. MsM*** can be reached at ###-###-####,
extension ***
Should
Mr*** have any additional questions, he can contact me directly by
phone at ###-###-#### or via email at ***
They made it seem to me that payment arrangement on a per month would be madeAgain I say, why would some need a loan and have so pay so much interest so quicklyThey say that they are conscious of hurricane victims issues, the hurricane damage still exists todayI needed the original money to eatThey know that recovery takes a long timeI can agree to pay it back in January with small payments but if they put it on my credit we will both be affected.they will get nothing and my credit score will be affected even more than it has....I have still not recovered from the experience and my credit cards are barely getting paidI still have to eat and pay rent
Thank you for the opportunity to respond to the recently
filed complaint of *** *** *** We appreciate the role the RevDex.com serves in resolving consumer concerns
Our records indicate that Ms*** requested and obtained
a loan from Buckeye Check Cashing of
Kentucky, Inc(“CheckSmart”) on September
25, 2015. The loan had an agreed-upon
repayment date of October 9, 2015, and she provided a check to pay her loan on
that date. When Ms*** did not pay
her loan in person, her check was deposited in accordance with her contract
On October 13, 2015, Ms*** made a promise to pay on
October 16, 2015. However, CheckSmart
did not receive payment, so Ms***’s account was referred to CheckSmart’s
corporate collections department on October 19, 2015.
Our records show on October 20, 2015, Ms*** made a
promise to pay on October 30, with the retail branch at which she
conducted business. Our records confirm
that CheckSmart’s corporate collections department continued to contact Ms
*** after Ms*** made that arrangement with the retail branch because the
retail branch did not properly communicate to the corporate collections department
that Ms*** had made arrangementsWe would like to apologize for the
inconvenience this caused her.
Ms***’s account has been placed in a “hold” status,
which means calls have been temporarily suspended. We are doing this as an accommodation for her
to make her payment as promised. If
payment is not made or if we do not hear from Ms*** by October 30, 2015,
collections efforts will resume.
Should you or Ms*** have any
additional questions, I can be contact directly by phone at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concerns In this case, a District Manager has reached out directly to Ms*** to discuss her concernsMs***
expressed satisfaction for his assistance in resolving her concerns. As a gesture of customer goodwill, Check Cashing USA will reimburse her the $bounce fee she received
Thank you for the opportunity to respond to the recently filed complaint of *** *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.In researching Ms*** complaint, I would first like to apologize for the
communications that led her to complain and for the frustration that this situation may have caused herIt does appear that when Ms*** spoke with a Cash Central representative, she was provided incorrect information At no time has Cash Central employed employees by the names referenced in the compliant and can confirm Ms*** personal information has remained secure with Cash Central at all times Cash Central’s management has taken corrective action to address this issue with the employee involved.We regret that this miscommunication occurred and, as a result, we have waived the interest accrued to date and took the interest rate from 180% to 0% on Ms*** accountAs a reminder, Ms*** recurring payment is scheduled to be made on March 24, in the amount of $ If Ms*** has any questions regarding her payment, she can contact us directly at ###-###-#### for assistance. I would encourage her to contact her financial institution and the Federal Trade Commission (“FTC”) for further assistance, information, and to further discuss her concernsThe FTC can be reached at 1-877-FTC-HELP (382-4357), and they may be able to provide Ms*** with additional information about these types of scams and assist her in resolving any other concerns or answer any other questions that she might have.Should the Revdex.com or Ms*** have any further questions or need additional assistance, please feel free to contact me by phone at ###-###-#### or by email at ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concernsMr***’s complaint, as I understand it, is regarding a double payment made to his checking account when he had already
made his payment in person and was told the money would be returned to him. However the money has yet to be returned Our records indicate on August 15, CheckSmart initiated an Electronic Funds Transfer (“EFT”) payments for Mr***’s outstanding account balance using the account information he provided when he signed the loan agreementCheckSmart’s EFT attempts were done in accordance with his loan agreement. Mr*** visited his local branch the same day the EFT was processed and made payment on his account. The retail branch employee was not aware that the EFT was in process when they accepted his payment. Our records further indicate that the EFT payment processed on August 15, 2016, was not honored by Mr***’s financial institution and have determined no refund is to be issued to him We welcome Mr*** to provide us with a copy of his bank statement reflecting posting of the EFT paymentUpon receipt, I would be happy to issue any refund that might be owedMr*** can fax this to my attention at ###-###-#### or via email at *** Pertaining to another transaction, our records reflect, Mr*** currently has an outstanding account balanceWe ask he contact CheckSmart’s corporate collections department at ###-###-#### to make payment arrangements on his accountShould you or Mr*** have any additional questions, I can be contact directly by phone at ###-###-#### or by email at ***
I have attached the copy of the loan agreementI picked up this copy from the Newport News office this past week
Thank you for the opportunity to respond to the recently filed complaint of Ms*** ***We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response for youCash Central of Texas, LLC (“Cash Central”) arranged a loan as a
registered Credit Access Business for Ms*** with First Financial Loan Company, LLC, on May 19, 2017, in the amount of $1,with a cost of credit of $and a due date of May 31, Cash Central debited Ms***’s bank account for the funds as scheduled, per her loan contract, and updated her loan account as paid-in-fullTo summarize her complaint, Ms*** states her rescission of funds request of May 22, 2017, was not honored by Cash CentralA search of our records determined Cash Central did receive Ms***’s rescission requestAn internal handling error prevented the request from being applied to her accountCash Central processed the refund of Ms***’s payment June 6, Please allow up to hours for the funds to be returned to her accountCash Central apologizes for the error and inconvenienceShould Ms*** or the Revdex.com have any further questions, please contact us directly at ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
The ACH was cleared through my financial institution and I would like a refund on the funds that were taken from my bank account
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of Ms*** ***Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her
complaint, Ms*** states she is a victim of Identity Theft but her attempts to contact us regarding this matter have been unsuccessfulShe requests her credit report be updated to remove the fraudulently obtained debt from her recordA search of our records located an account with Ms***’s first and last name; however, the rest of her information does not match our recordsIf Ms*** would be willing to provide us with additional identifying information, for example the last four (4) digits of her Social Security Number, we will be able to better assist herShould Ms*** or the Revdex.com have any additional questions or concerns we may be reached directly at [email protected]
We will accept Ms*** to make the final payment of $on 09/15/ However, should she not honor this arrangement, we will not waive the remaining interest and she will need to pay the full balance We ask Ms*** to please contact ** ***, a supervisor in our collection department, and he can assist her with making her final payment. Mr*** can be reached at ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11955124, and find the resolution is satisfactory to me
I appreciate how promtly the district manager responded once this became known to her and got me my title back again thank you!!
Regards,
*** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint by Ms*** ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms*** states she requested on May
19, 2017, a confirmation by letter that her account with First Virginia Financial Services, LLC (“First Virginia”) is paid-in-fullShe states she has not yet received this letterA search of our records determined a Paid-in-Full letter was mailed by First Virginia to Ms***’s address on May First Virginia has provided another letter on June confirming Ms***’s account is paid-in-fullFirst Virginia apologizes if Ms*** did not receive the level of customer service she expected when she contacted usIf the Revdex.com or Ms*** should have any further concerns, please contact us directly at ***
Thank you for the opportunity to respond to this complaintWe are actively and currently working on providing a proper responseWe ask you to please allow additional time to provide our final response
I've been a customer for five yearsI've been making regular payments of $a monthAt this time, it does nto appear that I will have $on March 3, I will be able to make a payment of $on March 3rdAnd I can pay the remaining $on April 3rd. I would be grateful for this considerationThank youRegards,*** ***
The 1st issue was that the card machines did not work, yes I had to run around and try to get $ out and that caused me to accrue feesI am a very understanding person, but that is not what I filed the complaint aboutI didn't file the complaint because the machines didn't work and I accrued fees trying to accommodate, that was beyond your controlWhat happened next and how I was treated (which I put in the 1st complaint) is the whole reason I filed anythingAS I stated before, when I was pulling out of the atm parking lot heading to my son's game that I was now running late for, out of courtesy, I contacted the Corp branch to let them know what was going on and to set up another arrangement to pay the loan so I wasn't penalized for not being able to pull the $ out that nightThe woman I spoke to was EXTREMELY rude, however after a minute conversation, we came to an agreementWE agreed that I would pay off the loan on my next pay day, which was in weeks from that dayShe told me that it would go into collections, and I asked several times over and over about my credit report and being in bad standings with this company because I had used them for soooooooooooooo longShe told me that it would be an outstanding debit, BUT that the debt would be what is called "In house" therefore not causing any issues to reflect my on my credit report AS LONG AS I didn't go past the next pay period in two weeks Before I got off the phone, she repeated herself again and said that she was going to "note" my file that I was going to pay this off in weeksIt wasn't even a week later you guys pulled the money from my bank account and over drafted my bank account over $So I called your corp office again that morning and spoke to a different personI explained to him that the last person I spoke to said they were going to "note" my file that I was going to pay it off my next paydayThe guy I spoke to said "There were no notes in my file at all" he said he saw where I called in that day but that no one had put anything in my fileWhich wasn't surprising after how rude the 1st lady wasThen this guy actually started getting rude and acted like I was lying about setting anything upHe said if you want, you can speak to my supervisor and take it up with her, so I said ok....he transferred me to her voicemail, I left a very polite message, full details, the urgency and all my contact information.......SHE HAS NEVER CALLED ME BACK TO THIS DAYI was willing to understand the machine issue, because to be quite honest, I have worked with this local branch for over a year now and they are very nice sweet peopleHOWEVER, your Corporate office team is not only rude, I was told that my file was noted and that I would repay the next payday....you over drafted my account on a Friday and put me in a SERIOUS financial bind that put me in a position where I had to borrow money to get gas to go home from work and I couldn't even buy groceries for my family over the weekendI called 1st thing that morning to resolve the issue, I was treated like a lier and still have never heard back from the "Supervisor" that was going to call me to resolveSo yes, you cost me fees from pulling $ out, but your Corporate team lied to me, were extremely rude, have been unresponsive and cost me numerous fees, overdrafted my account over $and put me in a huge financial bind that I am still to this day trying to recover fromWhen a single mom does her finances and plans on have $ in her account, makes arrangements to pay her bills and then out of spite that person doesn't note her file like they said after being rude for minutes, it is a domino effectTo date, my truck payment is late, I have another payday loan out with another company because I am trying to recover from what happenedThe person I spoke to said they were noting my file and that it was OK to pay the next pay day.....that was a complete lieI don't want to be repaid for the little fees I accrued finding an atm, I want to be reimbursed for what your corporate office caused me.
Regards,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***We appreciate the role the Revdex.com serves in resolving consumer concernsI would like to start by offering an apology. In reviewing our records there clearly was an error on our part
reflecting an incorrect delinquency on Ms***’s account. Our records indicate, that the letter sent from our collections department reflected that incorrect balance and that upon speaking with Ms*** on May 3, we immediately identified this error and took action to correct it. We would like to offer our apologies for the telephone call she received that she perceived to be unacceptable, however, after reviewing; we do not share the same option about the particular call. We do not have record of further calls to Ms*** As a gesture of good faith, First Virginia has waived the remaining balance on Ms***’s account and the account now reflects a zero balance. Again, we regret that the error occurred on the letter she received, and assure Ms*** that the proper corrective action was taken. Should Ms*** have any additional questions, I can be contact directly by phone at ###-###-#### or via email at ***