Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns. As I understand it, Ms. [redacted] complaint is that, the interest payments are too high and Buckeye Check Cashing...
of Arizona, Inc. (“CheckSmart”) never explained the conditions or the interest rate she was supposed to pay, in Spanish, and she did not understand them. Ms. [redacted] is requesting CheckSmart lower her monthly interest or return to her a portion of the money she has paid. In researching this matter, our records show Ms. [redacted] has had multiple loans with CheckSmart and at no time has she expressed a concern with not understanding the conditions or the interest rate associated with her loans. Loan contracts are reviewed with every customer for every loan issued, prior to obtaining a signature of acceptance. There are employees at the retail branch location Ms. [redacted] obtained her loan, who speak fluent Spanish and if at the time the loan terms were being explained and Ms. [redacted] requested the explanation in Spanish, the employees would have been able to accommodate. CheckSmart has determined that no further course of action is required. Should you or Ms. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
No collection efforts have been taken and none will be taken to collect on [redacted]'s discharged debt. As previously stated, we simply do not extend new credit to customers whom have a prior outstanding balance, including discharged a debt to us in bankruptcy.
I am rejecting this response because: it is untrue of what they are saying, their corporate office has documents of the denial or refusal of payments on notes and phone conversation, the agent, Damon of the corporate office spoke with the [redacted] office in regards to why they wouldn't take the payment or wave the late fees, his number is ###-###-#### and nor did they call or contacted me to clear up this matter, but I was contacted on 5/18 by one the office but was not able as of 5/19 to make any contact other than speaking with Damon on 5/18 and the situation was not cleared at that timeRegards,[redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com plays in resolving consumer concerns. After reviewing the correspondence, we understand Mr. [redacted] to be claiming that he has been a victim of identity...
theft and is requesting Cash Central close the account opened in his name. Our records would indicate the following: Cash Central was forwarded Mr. [redacted]’s loan application on March 10, 2016 from www.libertypayday.com and promptly approved his borrowing request. On March 10, 2016, he entered into a loan agreement with Cash Central. This was a $300.00 payday loan, which was paid on March 18, 2016. On July 19, 2016, Mr. [redacted] entered into a loan agreement with Cash Central. This was a $300.00 payday loan, which was paid on July 29, 2016. On February 2, 2017, Mr. [redacted] entered into a loan agreement with Cash Central. This was a $500.00 payday loan, which no payments have been received toward the balance and as of today’s date has a balance owed of $605.00. Cash Central has an established process for handling claims of identity theft. After receiving your correspondence regarding Mr. [redacted]’s complaint, Cash Central placed the account into a hold status due to the claimed identity theft. Cash Central can send instructions to Mr. [redacted] which includes instructions on completing the FTC Identity Theft Affidavit, instructions on filing a police report and providing proof of identity. We ask Mr. [redacted] to contact our Corporate Customer Service Department at ###-###-#### for assistance with his fraud claim. If Mr. [redacted] successfully pursues his claim of identity theft and if the loan has been determined to be the result of identity theft, the account will be closed to reflect fraud has occurred. Cash Central apologizes for any inconvenience that Mr. [redacted] has experienced as a result of his claimed identity theft; such fraudulent activity benefits neither the consumer nor industry. Should the Revdex.com or Mr. [redacted] have any further questions or need additional detail, please feel free to contact me directly at ###-###-#### or via email at [redacted]@ccfi.com.
I reviewed the response made by the business in reference to complaint ID [redacted].In response to reply from what detective [redacted] told me yesterday one of Cash Central managers was contacted by him concerning this matter. Identity theft report number [redacted] was submitted on 10/31/16 concerning D2M contacting me stating I had took a payday loan out on line. I pulled my credit report to find there was a Montana inc on my report as a place of employment in which I had never worked for. There is also a bank on my report in which I have never heard of or done business with. I have one bank I have been with since 2000 after my divorce. The address D2Management gave me I never lived at.D2 management told me they had footage of me taking this loan in which your cash central manager stating there was not one.D2management phone number ###-###-#### gave me account number [redacted] which I'm not sure it that is there number or cash central.I had not heard from the detective until I talked to him yesterday after I added to my report of an alert I received on Friday that a company called [redacted] Financial Group and Associates at [redacted] Ave suite 212 Orange Ca 92868 a credit report on me. I contacted them yesterday before I contacted the detective. They told me they are a collection agency who Cash Central is their customer and this is why they pulled my report. I contacted detective [redacted] told him about [redacted] and he tells me Cash Central who is who he had talked to concerning this matter of identity theft. I also filed with identity theft to FTC my reference number [redacted].In which all emails all copies of reports filed were sent to [redacted] Financial phone number ###-###-#### fax ###-###-####.Detective [redacted] of the Travis Sheriff department his number ###-###-####.From talking to the detective this loan was took in 2014 I have no idea when but remember someone called my house saying I took a payday loan in which I asked how lady on other end stated it was on line I told her that was not me then she asked if I use a wifi I said yes and she stated someone had tapped into my wifi and took this loan out. I had sent her where I filed in august of 2014 and never heard another word until October from d2management and now [redacted] in which both companies are stating its cash central in which I never even heard of until yesterday and pulled cash central up. I hope this info I provided helps cause I never took this loan which was first to be a payday loan and now from what [redacted] tells me its an installment loan. Which ever it is it was not me and I would not be public with this if I had took loan. I want this to stop and be solved so both parties can move on. Company can contact all parties this is all info I have on what is going on.
I submitted everything I could to prove I did nothing wrong. I am NOT paying the check...ever, so the only resulting response will be that Checksmart takes me and [redacted] to cour as I have already counseled with and attorney and am ready to proceed should this matter go any further. Both I and [redacted] have proven that we have done nothing I have submitted a paid cancelled check AND bank records from [redacted] showing the entries from Checksmart. However, Checksmart refuses to see the evidence, they refuse to investigate [redacted] and the probability that they were in error and that either the bank or Checksmart processed the check incorrectly. I am APPALLED that this has been allowed to go on as long as it has! I have never seen anything like this in my life. I have supplied the Revdex.com with proof that I did not cash the check twice, that the check was NOT in my possession on the February 15th, that I cashed the check February 12th and somehow mysteriously Checksmart gets the check a second time OR [redacted] processes the same check TWICE, either way, I have proven my case. I want Checksmart to cease contact with me, I want them to stop sending me threatening phone calls and letters and I want them to remove any and all inflammatory records from my account with the branch office. Again, I have sent the information requested, I have proven that this error is NOT mine therefore, I should NOT be held responsible. I would like something in writing from Checksmart or Revdex.com that states they will discontinue contacting me regarding this issue.
Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. California Check Cashing Stores, LLC (“CCCS”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states that when she misplaced a Money Order purchased from CCCS, CCCS was not proactive in providing her with assistance. Ms. [redacted] also states that while a second purchase by her of a Money Order was unsuccessful, CCCS nonetheless withdrew funds from her checking account. Ms. [redacted] requests a refund of the amount debited from her account. A search of our records determined Ms. [redacted] purchased two Money Orders, in the amount of $1,000.00 and $499.00, respectively, on January 31, 2017. At no other time did CCCS attempt to withdraw funds from Ms. [redacted]’s account. Ms. [redacted] notified CCCS in person the same day that she did not have possession of her $1,000.00 Money Order. Our agent advised Ms. [redacted] that she had left our store with both Money Orders and further advised Ms. [redacted] to place a stop on her Money Order with Western Union if she could not locate it. Our agent additionally reported the Money Order as lost in our systems, preventing its being cashed, and enabling us to locate it if returned. On February 1, 2017, an unknown individual attempted to cash Ms. [redacted]’s Money Order. The Money Order was not cashed and, per CCCS’ fraud prevention procedures, held by CCCS. Ms. [redacted] was notified by phone the same day that her Money Order had been recovered. Ms. [redacted] returned to CCCS on February 2, 2017, to take possession of her Money Order. She paid a $15.00 cancellation fee to remove the stop on her Money Order. This fee is imposed by Western Union. All Ms. [redacted]’s funds are present on her Money Order. However, the process to lift the stop is approximately 6 weeks. During this period, her funds will be inaccessible. Our understanding is Ms. [redacted] was made aware of this by Western Union. CCCS thanks Ms. [redacted] for allowing us to assist her, and we are pleased we were able to recover her Money Order successfully. We ask that Ms. [redacted] be patient while the Western Union process moves forwards. Should Ms. [redacted] or the Revdex.com have any additional questions or concerns, please do not hesitate to contact us at [email protected].
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns. Our records indicate that Ms.
[redacted] requested a Title Loan in the amount of $3,000.00 from [redacted]...
[redacted], LLC. on August 6, 2015. In reviewing our records, Ms.
[redacted] did not make her monthly payment as agreed and was referred to the
corporate collections department. On September 9, 2015 our
records indicate Ms. [redacted] visited her local branch, paying her past due
balance. The call placed to Ms.
[redacted] on September 10, 2015 was due to a miscommunication between our
corporate collections department and the retail branch at which Ms. [redacted]
conducted business. We would like to
apologize for the inconvenience this caused Ms. [redacted]. Should Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
I am dissatisfied with the level of customer service from California Check Cashing Stores (Community Choice Financial). No sooner than receiving this reply from CCCS, the corporate office RESUBMITTED my check for payment on 24 November 2015. This resulted in an additional NSF being charged to my account. In the end, however, my bank did pay the item, so, as of today, my account with CCCS should be cleared and with no balance due. Therefore, as an end to this unnecessary ordeal, I would like CCCS to "reverse" the fee ($15.00) that the corporate office has added to my account. And, furthermore, I want confirmation in writing, from CCCS, that the $15.00 fee was reversed and confirmation that my account is zeroed out.
Regards, [redacted]
Thank
you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the RevDex.com places in resolving consumer concerns.
We...
would be happy to assist Ms. [redacted] further if she
would please provide the telephone number to which the calls are being
made. Without the telephone number, we
are unable to research the situation and take the appropriate corrective
action.
Please
know that it is never our intentions to make any of our customers feel harassed
and, as such, I would like to offer my apologies for any telephone calls that Ms.
[redacted] or her daughter received that they perceived to be unacceptable.
Ms. [redacted] may call me directly at ###-###-####.
Thank you for the opportunity to respond to the recently filed consumer complaint of Mr. [redacted] Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide you with this response. To...
summarize his complaint, Mr. [redacted] states his mother has been contacted regarding a debt originating with Cash Central in 2008. Mr. [redacted] requests validation of the debt in question, all contact with his family to cease, and information regarding the identity of the company contacting him. A search of our records revealed Mr. [redacted] obtained a Consumer Loan on November 6, 2008 in the amount of $255.00 with a finance charge of $40.48 for a total of $295.48 and a due date of November 14, 2008. No payment was received toward this debt and the account defaulted on November 19, 2008. Mr. [redacted] obtained a separate Consumer Loan on November 18, 2008 in the amount of $255.00 with a finance charge of $40.49 for a total of $295.48 and a due date of November 28, 2008. No payment was received toward this debt either and the account defaulted on December 3, 2008. Mr. [redacted]’s account was placed in a no contact status in our systems on December 8, 2015. Cash Central has not attempted to contact Mr. [redacted] or his references since. Mr. [redacted]’s debts were sold to [redacted] Services, LLC (“[redacted]”) on August 30, 2017. As Cash Central no longer holds these debts, further questions should be directed to [redacted] at: [redacted] Services, LLC [redacted] Drive, Suite 110 Atlanta, GA 30328 Toll Free: ###-###-#### Fax: ###-###-#### Email: info@[redacted]servicesllc.com. Mr. [redacted]’s debt validation has been mailed to his address on file. If Mr. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate on March 9, 2016, Ms. [redacted] obtained a loan for $300.00 from Buckeye Check Cashing of...
Utah, Inc. (“CheckSmart”). This was an Installment Loan with payments as follows; 1 payment for $45.66 due on 03/23/2016, 11 biweekly payments for $45.66, starting on 04/06/2016 and 1 payment for $45.53 due on 09/07/2016. Ms. Alvarrado paid $45.66 on 03/24/2016, 04/08/2016 and 04/22/2016 at the retail branch she conducted business.Because Ms. [redacted] did not make her following payments on the due dates agreed in her contract, CheckSmart initiated Automated Clearing House (“ACH”) debit entries using the account information she provided when signing the “ACH/EFT Authorization” as part of the Agreement signed on March 9, 2016.The following payments were paid via ACH on 05/04/2016, 05/18/2016, 06/01/2016, 06/15/2016, 06/29/2016 and 07/13/2016. As of today’s date, Ms. [redacted]’s loan balance is $144.42 and interest continues to accrue daily.Because these payments were authorized per Ms. [redacted]’s loan contract, it has been determined no refund is to be made to her.Should you or Ms. [redacted] have any additional questions, I can be contacted directly by phone at ###-###-#### or email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her complaint, Ms. [redacted] states that on May 15, 2017 she...
paid off her Line of credit with [redacted] Financial Services, LLC (“[redacted]”) but she is still receiving invoices stating her account is past-due and late fees charges have been added to her balance. Ms. [redacted] requests any outstanding balance to be removed from her account and all communication to cease. A search of records determined as of August 10, 2017 Ms. [redacted]’s Line of Credit has been closed with a zero balance. Our district manager has personally reached out to Ms. [redacted] to apologize for any confusion or inconvenience she encountered. Should Ms. [redacted], or the Revdex.com, have any additional questions; please contact me directly at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We
appreciate the role the Revdex.com serves in resolving consumer
concerns.
Using the
information provided by Ms. [redacted] in her complaint, Community Choice
Financial has no record...
of Ms. [redacted] as a customer. It appears that she may
have been the victim of a scam company. We did some further research and
learned that the Federal Trade Commission (“FTC”) is aware of scams against
consumers similar to that described by Ms. [redacted] in her complaint. At this
time, I would encourage Ms. [redacted] to contact the FTC for further assistance,
information, and to discuss her concerns. The FTC can be reached at
[redacted] #########), and they may be able to provide Ms. [redacted] with
additional information about these types of scams and assist her in resolving
any other concerns or answer any other questions that she might have.
Should Ms. [redacted] have any
additional questions, she can contact me directly by phone at ###-###-####.
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns. As I understand it, Ms. [redacted] complaint is that, the interest payments are too high and Buckeye Check Cashing...
of Arizona, Inc. (“CheckSmart”) never explained the conditions or the interest rate she was supposed to pay, in Spanish, and she did not understand them. Ms. [redacted] is requesting CheckSmart lower her monthly interest or return to her a portion of the money she has paid. In researching this matter, our records show Ms. [redacted] has had multiple loans with CheckSmart and at no time has she expressed a concern with not understanding the conditions or the interest rate associated with her loans. Loan contracts are reviewed with every customer for every loan issued, prior to obtaining a signature of acceptance. There are employees at the retail branch location Ms. [redacted] obtained her loan, who speak fluent Spanish and if at the time the loan terms were being explained and Ms. [redacted] requested the explanation in Spanish, the employees would have been able to accommodate. CheckSmart has determined that no further course of action is required. Should you or Ms. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
No collection efforts have been taken and none will be taken to collect on [redacted]'s discharged debt. As previously stated, we simply do not extend new credit to customers whom have a prior outstanding balance, including discharged a debt to us in bankruptcy.
I am rejecting this response because: it is untrue of what they are saying, their corporate office has documents of the denial or refusal of payments on notes and phone conversation, the agent, Damon of the corporate office spoke with the [redacted] office in regards to why they wouldn't take the payment or wave the late fees, his number is ###-###-#### and nor did they call or contacted me to clear up this matter, but I was contacted on 5/18 by one the office but was not able as of 5/19 to make any contact other than speaking with Damon on 5/18 and the situation was not cleared at that timeRegards,[redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com plays in resolving consumer concerns. After reviewing the correspondence, we understand Mr. [redacted] to be claiming that he has been a victim of identity...
theft and is requesting Cash Central close the account opened in his name. Our records would indicate the following: Cash Central was forwarded Mr. [redacted]’s loan application on March 10, 2016 from www.libertypayday.com and promptly approved his borrowing request. On March 10, 2016, he entered into a loan agreement with Cash Central. This was a $300.00 payday loan, which was paid on March 18, 2016. On July 19, 2016, Mr. [redacted] entered into a loan agreement with Cash Central. This was a $300.00 payday loan, which was paid on July 29, 2016. On February 2, 2017, Mr. [redacted] entered into a loan agreement with Cash Central. This was a $500.00 payday loan, which no payments have been received toward the balance and as of today’s date has a balance owed of $605.00. Cash Central has an established process for handling claims of identity theft. After receiving your correspondence regarding Mr. [redacted]’s complaint, Cash Central placed the account into a hold status due to the claimed identity theft. Cash Central can send instructions to Mr. [redacted] which includes instructions on completing the FTC Identity Theft Affidavit, instructions on filing a police report and providing proof of identity. We ask Mr. [redacted] to contact our Corporate Customer Service Department at ###-###-#### for assistance with his fraud claim. If Mr. [redacted] successfully pursues his claim of identity theft and if the loan has been determined to be the result of identity theft, the account will be closed to reflect fraud has occurred. Cash Central apologizes for any inconvenience that Mr. [redacted] has experienced as a result of his claimed identity theft; such fraudulent activity benefits neither the consumer nor industry. Should the Revdex.com or Mr. [redacted] have any further questions or need additional detail, please feel free to contact me directly at ###-###-#### or via email at [redacted]@ccfi.com.
I reviewed the response made by the business in reference to complaint ID [redacted].In response to reply from what detective [redacted] told me yesterday one of Cash Central managers was contacted by him concerning this matter. Identity theft report number [redacted] was submitted on 10/31/16 concerning D2M contacting me stating I had took a payday loan out on line. I pulled my credit report to find there was a Montana inc on my report as a place of employment in which I had never worked for. There is also a bank on my report in which I have never heard of or done business with. I have one bank I have been with since 2000 after my divorce. The address D2Management gave me I never lived at.D2 management told me they had footage of me taking this loan in which your cash central manager stating there was not one.D2management phone number ###-###-#### gave me account number [redacted] which I'm not sure it that is there number or cash central.I had not heard from the detective until I talked to him yesterday after I added to my report of an alert I received on Friday that a company called [redacted] Financial Group and Associates at [redacted] Ave suite 212 Orange Ca 92868 a credit report on me. I contacted them yesterday before I contacted the detective. They told me they are a collection agency who Cash Central is their customer and this is why they pulled my report. I contacted detective [redacted] told him about [redacted] and he tells me Cash Central who is who he had talked to concerning this matter of identity theft. I also filed with identity theft to FTC my reference number [redacted].In which all emails all copies of reports filed were sent to [redacted] Financial phone number ###-###-#### fax ###-###-####.Detective [redacted] of the Travis Sheriff department his number ###-###-####.From talking to the detective this loan was took in 2014 I have no idea when but remember someone called my house saying I took a payday loan in which I asked how lady on other end stated it was on line I told her that was not me then she asked if I use a wifi I said yes and she stated someone had tapped into my wifi and took this loan out. I had sent her where I filed in august of 2014 and never heard another word until October from d2management and now [redacted] in which both companies are stating its cash central in which I never even heard of until yesterday and pulled cash central up. I hope this info I provided helps cause I never took this loan which was first to be a payday loan and now from what [redacted] tells me its an installment loan. Which ever it is it was not me and I would not be public with this if I had took loan. I want this to stop and be solved so both parties can move on. Company can contact all parties this is all info I have on what is going on.
I submitted everything I could to prove I did nothing wrong. I am NOT paying the check...ever, so the only resulting response will be that Checksmart takes me and [redacted] to cour as I have already counseled with and attorney and am ready to proceed should this matter go any further. Both I and [redacted] have proven that we have done nothing I have submitted a paid cancelled check AND bank records from [redacted] showing the entries from Checksmart. However, Checksmart refuses to see the evidence, they refuse to investigate [redacted] and the probability that they were in error and that either the bank or Checksmart processed the check incorrectly. I am APPALLED that this has been allowed to go on as long as it has! I have never seen anything like this in my life. I have supplied the Revdex.com with proof that I did not cash the check twice, that the check was NOT in my possession on the February 15th, that I cashed the check February 12th and somehow mysteriously Checksmart gets the check a second time OR [redacted] processes the same check TWICE, either way, I have proven my case. I want Checksmart to cease contact with me, I want them to stop sending me threatening phone calls and letters and I want them to remove any and all inflammatory records from my account with the branch office. Again, I have sent the information requested, I have proven that this error is NOT mine therefore, I should NOT be held responsible. I would like something in writing from Checksmart or Revdex.com that states they will discontinue contacting me regarding this issue.
Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. California Check Cashing Stores, LLC (“CCCS”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states that when she misplaced a Money Order purchased from CCCS, CCCS was not proactive in providing her with assistance. Ms. [redacted] also states that while a second purchase by her of a Money Order was unsuccessful, CCCS nonetheless withdrew funds from her checking account. Ms. [redacted] requests a refund of the amount debited from her account. A search of our records determined Ms. [redacted] purchased two Money Orders, in the amount of $1,000.00 and $499.00, respectively, on January 31, 2017. At no other time did CCCS attempt to withdraw funds from Ms. [redacted]’s account. Ms. [redacted] notified CCCS in person the same day that she did not have possession of her $1,000.00 Money Order. Our agent advised Ms. [redacted] that she had left our store with both Money Orders and further advised Ms. [redacted] to place a stop on her Money Order with Western Union if she could not locate it. Our agent additionally reported the Money Order as lost in our systems, preventing its being cashed, and enabling us to locate it if returned. On February 1, 2017, an unknown individual attempted to cash Ms. [redacted]’s Money Order. The Money Order was not cashed and, per CCCS’ fraud prevention procedures, held by CCCS. Ms. [redacted] was notified by phone the same day that her Money Order had been recovered. Ms. [redacted] returned to CCCS on February 2, 2017, to take possession of her Money Order. She paid a $15.00 cancellation fee to remove the stop on her Money Order. This fee is imposed by Western Union. All Ms. [redacted]’s funds are present on her Money Order. However, the process to lift the stop is approximately 6 weeks. During this period, her funds will be inaccessible. Our understanding is Ms. [redacted] was made aware of this by Western Union. CCCS thanks Ms. [redacted] for allowing us to assist her, and we are pleased we were able to recover her Money Order successfully. We ask that Ms. [redacted] be patient while the Western Union process moves forwards. Should Ms. [redacted] or the Revdex.com have any additional questions or concerns, please do not hesitate to contact us at [email protected].
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns. Our records indicate that Ms.
[redacted] requested a Title Loan in the amount of $3,000.00 from [redacted]...
[redacted], LLC. on August 6, 2015. In reviewing our records, Ms.
[redacted] did not make her monthly payment as agreed and was referred to the
corporate collections department. On September 9, 2015 our
records indicate Ms. [redacted] visited her local branch, paying her past due
balance. The call placed to Ms.
[redacted] on September 10, 2015 was due to a miscommunication between our
corporate collections department and the retail branch at which Ms. [redacted]
conducted business. We would like to
apologize for the inconvenience this caused Ms. [redacted]. Should Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
I am dissatisfied with the level of customer service from California Check Cashing Stores (Community Choice Financial). No sooner than receiving this reply from CCCS, the corporate office RESUBMITTED my check for payment on 24 November 2015. This resulted in an additional NSF being charged to my account. In the end, however, my bank did pay the item, so, as of today, my account with CCCS should be cleared and with no balance due. Therefore, as an end to this unnecessary ordeal, I would like CCCS to "reverse" the fee ($15.00) that the corporate office has added to my account. And, furthermore, I want confirmation in writing, from CCCS, that the $15.00 fee was reversed and confirmation that my account is zeroed out.
Regards, [redacted]
Thank
you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the RevDex.com places in resolving consumer concerns.
We...
would be happy to assist Ms. [redacted] further if she
would please provide the telephone number to which the calls are being
made. Without the telephone number, we
are unable to research the situation and take the appropriate corrective
action.
Please
know that it is never our intentions to make any of our customers feel harassed
and, as such, I would like to offer my apologies for any telephone calls that Ms.
[redacted] or her daughter received that they perceived to be unacceptable.
Ms. [redacted] may call me directly at ###-###-####.
Thank you for the opportunity to respond to the recently filed consumer complaint of Mr. [redacted] Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide you with this response. To...
summarize his complaint, Mr. [redacted] states his mother has been contacted regarding a debt originating with Cash Central in 2008. Mr. [redacted] requests validation of the debt in question, all contact with his family to cease, and information regarding the identity of the company contacting him. A search of our records revealed Mr. [redacted] obtained a Consumer Loan on November 6, 2008 in the amount of $255.00 with a finance charge of $40.48 for a total of $295.48 and a due date of November 14, 2008. No payment was received toward this debt and the account defaulted on November 19, 2008. Mr. [redacted] obtained a separate Consumer Loan on November 18, 2008 in the amount of $255.00 with a finance charge of $40.49 for a total of $295.48 and a due date of November 28, 2008. No payment was received toward this debt either and the account defaulted on December 3, 2008. Mr. [redacted]’s account was placed in a no contact status in our systems on December 8, 2015. Cash Central has not attempted to contact Mr. [redacted] or his references since. Mr. [redacted]’s debts were sold to [redacted] Services, LLC (“[redacted]”) on August 30, 2017. As Cash Central no longer holds these debts, further questions should be directed to [redacted] at: [redacted] Services, LLC [redacted] Drive, Suite 110 Atlanta, GA 30328 Toll Free: ###-###-#### Fax: ###-###-#### Email: info@[redacted]servicesllc.com. Mr. [redacted]’s debt validation has been mailed to his address on file. If Mr. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate on March 9, 2016, Ms. [redacted] obtained a loan for $300.00 from Buckeye Check Cashing of...
Utah, Inc. (“CheckSmart”). This was an Installment Loan with payments as follows; 1 payment for $45.66 due on 03/23/2016, 11 biweekly payments for $45.66, starting on 04/06/2016 and 1 payment for $45.53 due on 09/07/2016. Ms. Alvarrado paid $45.66 on 03/24/2016, 04/08/2016 and 04/22/2016 at the retail branch she conducted business.Because Ms. [redacted] did not make her following payments on the due dates agreed in her contract, CheckSmart initiated Automated Clearing House (“ACH”) debit entries using the account information she provided when signing the “ACH/EFT Authorization” as part of the Agreement signed on March 9, 2016.The following payments were paid via ACH on 05/04/2016, 05/18/2016, 06/01/2016, 06/15/2016, 06/29/2016 and 07/13/2016. As of today’s date, Ms. [redacted]’s loan balance is $144.42 and interest continues to accrue daily.Because these payments were authorized per Ms. [redacted]’s loan contract, it has been determined no refund is to be made to her.Should you or Ms. [redacted] have any additional questions, I can be contacted directly by phone at ###-###-#### or email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her complaint, Ms. [redacted] states that on May 15, 2017 she...
paid off her Line of credit with [redacted] Financial Services, LLC (“[redacted]”) but she is still receiving invoices stating her account is past-due and late fees charges have been added to her balance. Ms. [redacted] requests any outstanding balance to be removed from her account and all communication to cease. A search of records determined as of August 10, 2017 Ms. [redacted]’s Line of Credit has been closed with a zero balance. Our district manager has personally reached out to Ms. [redacted] to apologize for any confusion or inconvenience she encountered. Should Ms. [redacted], or the Revdex.com, have any additional questions; please contact me directly at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We
appreciate the role the Revdex.com serves in resolving consumer
concerns.
Using the
information provided by Ms. [redacted] in her complaint, Community Choice
Financial has no record...
of Ms. [redacted] as a customer. It appears that she may
have been the victim of a scam company. We did some further research and
learned that the Federal Trade Commission (“FTC”) is aware of scams against
consumers similar to that described by Ms. [redacted] in her complaint. At this
time, I would encourage Ms. [redacted] to contact the FTC for further assistance,
information, and to discuss her concerns. The FTC can be reached at
[redacted] #########), and they may be able to provide Ms. [redacted] with
additional information about these types of scams and assist her in resolving
any other concerns or answer any other questions that she might have.
Should Ms. [redacted] have any
additional questions, she can contact me directly by phone at ###-###-####.