Thank you for the
opportunity to respond to the recently filed complaint of Ms. [redacted].
We appreciate the role the Revdex.com serves in resolving consumer...
concerns and hope
to address the same herein.
According to our records, Ms. [redacted] sought the
assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit
Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC
(“NCP”), an Ohio Mortgage Loan Act licensee on October 13, 2015.
Our records indicate on
November 9, 2015, Ms. [redacted] spoke with CheckSmart’s corporate collections
department prior to her loan defaulting.
During that telephone call, it was explained that payment arrangements
could not be made prior to the loan defaulting.
Ms. [redacted] failed to
make her payment as agreed; as a result, the account was sold by NCP to
CheckSmart, and referred to CheckSmart’s corporate collections department.
Due to Ms. [redacted]’s
account being in a default status, CheckSmart initiated an Electronic Funds
Transfer (“EFT”) using the account information she provided when she signed the
loan agreement. CheckSmart’s EFT attempt was done in accordance with the loan
agreement.
CheckSmart would like
to apologize for any misunderstanding caused by the representative Ms. [redacted]
spoke with prior to her loan defaulting.
As an accommodation to
Ms. [redacted], we are willing to issue a refund for the fee she was charged by
her bank provided that she submits documentation evidencing the fee associated
with this situation. Ms. [redacted] can
fax this to my attention at ###-###-####.
Should
Ms. [redacted] have any additional questions, she can contact me directly by
phone at ###-###-#### or via email at [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will send the information I obtained here to the credit bureaus so they may update their files.
Thank you for the opportunity to respond to the recently filed complaint of Mr. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns. A search of our records determined that Mr. [redacted] received a waiver of the late fees assessed on his Title Pawn Contract, as Mr. [redacted] stated in his original complaint. [redacted] (“[redacted]”) attempted to make contact with Mr. [redacted] on May 18, 2017, but was unable to leave a voice mail message. Mr. [redacted] contacted [redacted] on May 19, and advised he would be unable to make payment until May 23. The day of his promise-to-pay, Mr. [redacted] again requested an extension until May 26, which [redacted] chose to honor. Our records confirm Mr. [redacted] made payment on his account in the amount of $1,900.00 on May 26, 2017. [redacted] appreciates Mr. [redacted]’ business. Should Mr. [redacted], or the Revdex.com, have any additional questions, or concerns, please contact me directly at [redacted].
Thank you for the opportunity to respond
to the recently filed complaint of [redacted]. We appreciate the
role the Revdex.com plays in resolving consumer concerns.
In...
reviewing the information submitted by Ms.
[redacted], her phone number was provided in error. Our records confirm on
April 9, 2016, we removed her phone number from our system and can confirm her
number has been permanently removed so no additional calls are placed to her.
We apologize for any inconvenience this
caused Ms. [redacted].
Should Ms. [redacted] have any additional
questions, she can contact me directly by phone at ###-###-#### or via email at [redacted]
I have requested that Community Choice Financial provide me with proof that a loan was taken out in my name and they have refused to do so. While I also take identity theft very seriously, the burden this company is demanding (filing multiple forms with them and the police department in addition to notarizing and generating affidavits) is extreme. If they can provide proof of my signature for a loan (they cannot as I have never dealt with them) I will gladly work with them to find out what transpired. Community Choice Financial's decision to accept loans at the click of a button does not obligate me to spend hours putting documents together. Please send me proof that I signed a document or that a forged signature exists. I do not accept a one click signature process as legitimate in the financial world.Regards,[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted]k. We appreciate the role the Revdex.com serves in resolving consumer concerns. According to Mr. [redacted]’s complaint, he received a Line of Credit from First Virginia Financial Services, LLC (“First...
Virginia”) and after making his monthly payments, his balance was not going down. He contacted First Virginia and after speaking with a District Manager, he was set up on a payment plan to assist him in resolving his account. However, after making his final payment per the agreement, he was told he still owed a balance. In reviewing our records, on June 13, 2016, Mr. [redacted] contacted our Corporate Customer Service department regarding this situation. As a result, it was determined that Mr. [redacted] satisfied his agreement, the remaining balance was waived, and his account now reflects a zero balance. As a point of clarification, Mr. [redacted]’s principle balance did not decline, as he suggested it should have, because he did not make his payments in accordance with due dates. Should you or Mr. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted].
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. In reviewing [redacted]’s complaint, our records confirm a loan...
in the amount of $255.00 was obtained on January 27, 2017, with a scheduled fund date of January 30, 2017 and a due date of February 17, 2017. On January 30, 2017, [redacted] contacted [redacted], claiming she had not received the funds and requested [redacted] rescind her loan. On January 31, 2017, [redacted] withdrew the $255.00 from [redacted]’s financial institution per her request. That same day, she contacted [redacted], requesting a refund. At that time, she was advised she would need to provide [redacted] with documentation confirming the allegations of never receiving the funds in order to provide her a refund. On February 1, 2017, [redacted] received [redacted]’s documentation and confirmed funds were deposited on January 30, 2017. [redacted] apologized for the misunderstanding and appreciated [redacted] for looking into her concerns. If the Revdex.com or [redacted]’s has any further questions, please feel free to contact me by phone at ###-###-#### or by email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. CheckSmart appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize her complaint, Ms. [redacted] states she visited...
CheckSmart to pay her cable bill via Western Union. She adds that she made a payment of $184.12 on September 1, 2017 but her payment was never reflected on her cable bill and she was charged a late fee. Ms. [redacted] expresses her frustration regarding the delay for a resolution. A search of records determined when Ms. [redacted] visited CheckSmart to make a payment via Western Union; the customer service representative who assisted applied the payment to the incorrect account. On September 21, 2017, Ms. [redacted] contacted CheckSmart to advise that her Western Union payment was not applied to her cable bill account. CheckSmart submitted an account correction request to Western Union, and CheckSmart was advised of a 48-hour response time frame. On October 5, 2017, CheckSmart reached out to Western Union via email requesting an update on the matter. Western Union stated they were waiting for a response from the cable bill company. On October 11, 2017, CheckSmart’s Store Manager and District Manager contacted Ms. [redacted] to advise her that CheckSmart was actively working on getting the matter resolved and that the issue seemed to be a technical issue between Western Union and her cable bill company. On October 12, 2017, CheckSmart reached out to Western Union, and they confirmed Ms. [redacted]’s account was credited on October 12, 2017. CheckSmart apologizes to Ms. [redacted] for any inconveniences this situation may have caused. Should Ms. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted][email protected]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. California Check Cashing Stores, LLC (“CCCS”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states that when visiting a CCCS storefront on February 15, 2018 she had to wait an unreasonable length of time to transact her business. She states the employee to customer ratio of 1:13 is insufficient. Ms. [redacted] requests a reduction in her loan principle to compensate her for her time. A search of our records determined Ms. [redacted] obtained a Deferred Deposit Transaction Agreement on February 15, 2018 in the amount of $255.00 and a finance charge of $45.00, for a total of $300.00 and a single payment term due February 28, 2018. We strive to staff the stores to meet the needs of the customers. Store employees are tasked with a range of responsibilities, not all of which are customer facing. Striking the appropriate balance between customer service and other business needs is not a perfect science. CCCS’ goal is to exceed customer expectations for every transaction. We work hard to ensure every customer’s needs are met in a full and timely fashion. CCCS never wishes to delay customers beyond the length of time necessary to fulfill their requests. We apologize that we did not meet Ms. [redacted]’s expectations on February 15; however, we do not believe the inconvenience warrants a reduction in her financial obligation. Should Ms. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint by Mr. [redacted]. Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states that a debt he did not apply for, and did not receive, exists in his name with Cash Central. He requests that this unmet financial obligation be cleared from his credit report. A search of our records determined a loan in Mr. [redacted]’s name was obtained May 11, 2015, with an effective date of May 12, in the amount of $400.00, with a cost of credit of $109.86, for a total of payments of $509.86, and a single payment due May 29, 2015. The account was sold, with all attempts to collect exhausted, to [redacted] on December 30, 2016. Mr. [redacted] contacted Cash Central September 13, 2016, to claim the theft of his identity. He was advised of our identity theft process and provided with an Identity Theft Packet to complete and return. These documents enable us to investigate a claim further. We received the requested documents on September 23, 2016, but we were unable to verify Mr. [redacted]’s claim, as the bank account associated with the loan belonged to Mr. [redacted]. Further investigation, however, enabled Cash Central to confirm the existence of fraudulent activity on the May 11, 2015, loan. In response, Cash Central bought back the debt from [redacted] on February 15, 2018 and updated the credit agencies to remove the credit inquiry. In the past, it has taken as long as sixty (60) days for an update to be reflected on a credit report. Identity theft is a terrible crime that benefits neither consumer nor industry. Cash Central makes every effort to prevent its occurrence, and we will assist Mr. [redacted] further in this matter in whatever way we can. Should Mr. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. Reviewing Ms. [redacted]s complaint, she made payment arrangements with...
Buckeye Credit Solutions, LLC (“CheckSmart”) corporate collections department, and payment for the full amount was taken from her bank account, resulting in an overpayment and is requesting a refund for the fees she was charged by her bank. According to our records, Ms. [redacted] failed to make her loan payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections department. On August 15, 2016, Ms. [redacted] spoke with CheckSmart’s corporate collections department attempting to make a partial payment plan on her account. At that time it was explained to her that partial payments were not acceptable. Once Ms. [redacted]s account went into a default status on August 18, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”), for the full amount, as authorized in her signed loan agreement. Our records show, on August 18, 2016, Ms. [redacted] did make a payment for $100.00 and postdated the remaining balance for August 26, 2016. This arrangement was made after the EFT had already been submitted. The employee was not aware that the EFT was in process when they accepted her payment. On August 24, 2016, CheckSmart did issue a refund to Ms. [redacted] in the amount of $99.77 due to the overpayment and due to the inconvenience, we are willing to issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation. Ms. [redacted] can fax this to my attention at ###-###-#### or via email at [redacted][email protected]. I would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused her. In Ms. [redacted]s complaint, she alleges that she was treated rudely by representatives of CheckSmart’s corporate collections department. After reviewing the available call recordings associated with her account, we have been unable to validate these claims. However, I would like to take the opportunity to apologize to Ms. [redacted] for what she might have perceived to be unacceptable. Should Ms. [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted][email protected].
Thank for the opportunity to respond to the recently filed complaint of Mr. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and are happy to provide this response for you. Mr. [redacted] states he has not been supplied a copy of his loan contract, per his request. We respectfully direct his attention to our May 24 response to the Consumer Financial Protection Bureau, where he will find his loan contract as an attachment. Cash Central thanks Mr. [redacted] for receipt of his police report and a copy of his government-issued identification. Please allow 7 – 10 business days for us to complete the Identity Theft Process. The result of the investigation will be provided via mail. Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please contact us directly at [redacted].
I have NOT RECEIVED any type of identity theft package from this business. I have also NOT BEEN CONTACTED by this business, nor was I transferred to their fraud department. I'd be more than happy to speak with them, and I can be reached at [redacted]@gmail.com or ###-###-#### at any time. I have never requested a personal loan from this company, nor any company for that matter. My outstanding debt is limited to student loans, vehicle financing, a mortgage, and credit cards.
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. Buckeye Check Cashing of Arizona, Inc. (“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states she applied for an Insight Card and was advised by the store customer service representative that she was approved. She adds that she also arranged direct deposit for her paychecks with her Insight Card but she never received the funds due to mismatching mailing addresses. Ms. [redacted] expresses her frustration regarding this issue.A search of our records determined that when Ms. [redacted] visited CheckSmart, she was provided with a replacement Insight card. Ms. [redacted] also requested to be provided with a direct deposit form, and she was advised to fill out the form and provide the paperwork to her employer. Further research shows Ms. [redacted]’s Insight card reflects an active status with no holds or restrictions since the date of issuance. CheckSmart attempted, without success, to contact Ms. [redacted] and offer assistance. A difference in mailing addresses should not prevent direct deposits into a customer’s Insight Card. CheckSmart encourages Ms. [redacted] to contact her employer for further assistance Should Ms. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com
Thank you for the opportunity
to respond to the recently filed complaint of [redacted]. We appreciate the
role the Revdex.com serves in resolving consumer concerns.
Ms. [redacted]’s compliant as I
understand it is regarding the phone calls and customer service she received
from...
Buckeye Check Cashing of California, LLC (“Cash 1”) employees.
It is Cash 1’s standard
procedure to contact customers at the
telephone numbers they have provided regarding upcoming payments due on their
loans. Our records show that the
telephone calls placed to Ms. [redacted] were made as courtesy reminders. This contact is made only after obtaining the
borrower’s written consent to contact them using the information that they
provide. The calls placed to Ms. [redacted]
were made solely as gestures of customer service. Nonetheless, we would like to apologize for
any phone calls that she received from Cash 1 that she perceived to be
unacceptable.
Cash 1 employees are trained
to be professional. I would like to
apologize to Ms. [redacted] for any perceived mis-treatment. It is never our intention to treat any of our
customers in a poor manner.
Ms.
[redacted]’s current balance owed as of today is $1,897.29.
Should
Ms. [redacted] have any additional questions, I can be contact directly by phone
at ###-###-####.
Thank you for the opportunity to respond to the recently filed complaint by Mr. G[redacted]. Community Choice Financial, Inc., d/b/a, Cash One appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states on January 8, 2018 he visited Cash One to purchase a Money Order and he was advised by customer service representative of a 2.25% charge when using a debit card. Mr. [redacted] claims he paid a total of $84.00 when he should have paid $82.80 for an $80.00 Money Order. Mr. [redacted] requests a refund of the overcharged amount. A search of the records determined when Mr. [redacted] visited Cash One, he was advised that for an ATM transaction there is a 2.25% or a minimum of $3.00 fee. This information is also displayed by the ATM Pin Pad as “Cash Withdrawal Fee”. Since Mr. [redacted] purchased an $80.00 Money Order and 2.25% of the transaction was $1.80 not $3.00 or more, the system will automatically charge $3.00 plus the $1.00 for the Money Order making Mr. [redacted] transaction a total of $84.00. Cash One values all of its customers and hopes this response answers to Mr. [redacted]’s concerns. Should Mr. [redacted], or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com.
I have sent them via email at [redacted]@ccfi.com, via fax at ###-###-####, and via email to [redacted]@ccfi.com the following information. The FTC paperwork that I filed with the FTC on line, The Identity Theft Paperwork filed with the Kansas Attorney General and a copy of the Sheriff's Departments info and Case Number filed in Douglas County Kansas. I have also attached above. If this company needs more information from me I would highly suggest they contact the Douglas County Sheriffs Department where this Identify Theft Case has been filed. I will not provide them with my SS# or Birth Date over the phone. They need to deal with law enforcement at this point. I would be happy to send them a copy of my over 800 credit score as well if they would like to see it. Bottom line is I have a HELOC that I can take out money at 3.5% interest and not 400% interest that they would charge for a loan. I have no need seek out this kind of sketchy business that takes advantage of the poorest of the poor in this country. I have attached the paperwork here as well for their review in case they claim that I didn't send them anything. Stop wasting my time. This business needs to learn how to actually do a background check on people to see if they are really dealing with real people instead of scammers. Otherwise they will continue to deal with this sort of thing and wasting honest folks time to clear things up.
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. According to Ms. [redacted] complaint, she applied for an...
Installment Loan via Cash Central of [redacted], LLC (“Cash Central”) on April 11, 2017 in the amount of $5,000.00, effective April 13, with terms of 37 semi-monthly payments of $339.19 beginning May 1, 2017, and one payment of $337.83, due April 16, 2019. Ms. [redacted] states she received the funds on April 20, 2017 not on the scheduled date. On May 8, 2017, she received notification that her first payment had failed. On June 28, 2017 Ms. [redacted] received and email stating her next payment due was July 1, 2017 instead July 10, 2017 as she had previously requested via email and by calling our customer Service Department. Ms. [redacted] expresses her concern that as her account was past-due this would be reflected negatively on her credit report and she is requesting to be able to settle this debt by paying solely the principal amount of the loan. A search of our records determined that an internal system error prevented Ms. [redacted]’s funds from depositing as scheduled and prevented Ms. [redacted]’s automatic payment from successfully posting to her account. Cash Central can confirm that the requested funds have deposited as of April 20, 2017, as well as her first payment was received and reflected on her account as of May 11, 2017. Cash Central apologizes for both errors and inconvenience. In reflection of this, Cash Central waived all interest accrued on her account to May 11, 2017. A reduction in interest rate from 150% to 120% has also been applied. Cash Central additionally confirms that no negative credit report has been made on Ms. [redacted]’s account. In her complaint Ms. [redacted] refers to Cash Central as a “sham organization”. To the contrary Cash Central is a registered finance lender in the State of [redacted]. Mr. [redacted] may review our registration at www.cashcentral.com/StateLicences/[redacted]. We encourage Ms. [redacted] to contact our Customer Service Department and speak directly with Supervisor Tyler B. at ###-###-#### to discuss her settlement options and resolution of her obligation. Should the Revdex.com or Ms. [redacted] have any additional questions, please contact me directly at [redacted].
Thank you for the
opportunity to respond to the recently filed complaint of Ms. [redacted].
We appreciate the role the Revdex.com serves in resolving consumer...
concerns and hope
to address the same herein.
According to our records, Ms. [redacted] sought the
assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit
Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC
(“NCP”), an Ohio Mortgage Loan Act licensee on October 13, 2015.
Our records indicate on
November 9, 2015, Ms. [redacted] spoke with CheckSmart’s corporate collections
department prior to her loan defaulting.
During that telephone call, it was explained that payment arrangements
could not be made prior to the loan defaulting.
Ms. [redacted] failed to
make her payment as agreed; as a result, the account was sold by NCP to
CheckSmart, and referred to CheckSmart’s corporate collections department.
Due to Ms. [redacted]’s
account being in a default status, CheckSmart initiated an Electronic Funds
Transfer (“EFT”) using the account information she provided when she signed the
loan agreement. CheckSmart’s EFT attempt was done in accordance with the loan
agreement.
CheckSmart would like
to apologize for any misunderstanding caused by the representative Ms. [redacted]
spoke with prior to her loan defaulting.
As an accommodation to
Ms. [redacted], we are willing to issue a refund for the fee she was charged by
her bank provided that she submits documentation evidencing the fee associated
with this situation. Ms. [redacted] can
fax this to my attention at ###-###-####.
Should
Ms. [redacted] have any additional questions, she can contact me directly by
phone at ###-###-#### or via email at [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I will send the information I obtained here to the credit bureaus so they may update their files.
Thank you for the opportunity to respond to the recently filed complaint of Mr. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns. A search of our records determined that Mr. [redacted] received a waiver of the late fees assessed on his Title Pawn Contract, as Mr. [redacted] stated in his original complaint. [redacted] (“[redacted]”) attempted to make contact with Mr. [redacted] on May 18, 2017, but was unable to leave a voice mail message. Mr. [redacted] contacted [redacted] on May 19, and advised he would be unable to make payment until May 23. The day of his promise-to-pay, Mr. [redacted] again requested an extension until May 26, which [redacted] chose to honor. Our records confirm Mr. [redacted] made payment on his account in the amount of $1,900.00 on May 26, 2017. [redacted] appreciates Mr. [redacted]’ business. Should Mr. [redacted], or the Revdex.com, have any additional questions, or concerns, please contact me directly at [redacted].
Thank you for the opportunity to respond
to the recently filed complaint of [redacted]. We appreciate the
role the Revdex.com plays in resolving consumer concerns.
In...
reviewing the information submitted by Ms.
[redacted], her phone number was provided in error. Our records confirm on
April 9, 2016, we removed her phone number from our system and can confirm her
number has been permanently removed so no additional calls are placed to her.
We apologize for any inconvenience this
caused Ms. [redacted].
Should Ms. [redacted] have any additional
questions, she can contact me directly by phone at ###-###-#### or via email at [redacted]
I have requested that Community Choice Financial provide me with proof that a loan was taken out in my name and they have refused to do so. While I also take identity theft very seriously, the burden this company is demanding (filing multiple forms with them and the police department in addition to notarizing and generating affidavits) is extreme. If they can provide proof of my signature for a loan (they cannot as I have never dealt with them) I will gladly work with them to find out what transpired. Community Choice Financial's decision to accept loans at the click of a button does not obligate me to spend hours putting documents together. Please send me proof that I signed a document or that a forged signature exists. I do not accept a one click signature process as legitimate in the financial world.Regards,[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted]k. We appreciate the role the Revdex.com serves in resolving consumer concerns. According to Mr. [redacted]’s complaint, he received a Line of Credit from First Virginia Financial Services, LLC (“First...
Virginia”) and after making his monthly payments, his balance was not going down. He contacted First Virginia and after speaking with a District Manager, he was set up on a payment plan to assist him in resolving his account. However, after making his final payment per the agreement, he was told he still owed a balance. In reviewing our records, on June 13, 2016, Mr. [redacted] contacted our Corporate Customer Service department regarding this situation. As a result, it was determined that Mr. [redacted] satisfied his agreement, the remaining balance was waived, and his account now reflects a zero balance. As a point of clarification, Mr. [redacted]’s principle balance did not decline, as he suggested it should have, because he did not make his payments in accordance with due dates. Should you or Mr. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted].
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. In reviewing [redacted]’s complaint, our records confirm a loan...
in the amount of $255.00 was obtained on January 27, 2017, with a scheduled fund date of January 30, 2017 and a due date of February 17, 2017. On January 30, 2017, [redacted] contacted [redacted], claiming she had not received the funds and requested [redacted] rescind her loan. On January 31, 2017, [redacted] withdrew the $255.00 from [redacted]’s financial institution per her request. That same day, she contacted [redacted], requesting a refund. At that time, she was advised she would need to provide [redacted] with documentation confirming the allegations of never receiving the funds in order to provide her a refund. On February 1, 2017, [redacted] received [redacted]’s documentation and confirmed funds were deposited on January 30, 2017. [redacted] apologized for the misunderstanding and appreciated [redacted] for looking into her concerns. If the Revdex.com or [redacted]’s has any further questions, please feel free to contact me by phone at ###-###-#### or by email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. CheckSmart appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize her complaint, Ms. [redacted] states she visited...
CheckSmart to pay her cable bill via Western Union. She adds that she made a payment of $184.12 on September 1, 2017 but her payment was never reflected on her cable bill and she was charged a late fee. Ms. [redacted] expresses her frustration regarding the delay for a resolution. A search of records determined when Ms. [redacted] visited CheckSmart to make a payment via Western Union; the customer service representative who assisted applied the payment to the incorrect account. On September 21, 2017, Ms. [redacted] contacted CheckSmart to advise that her Western Union payment was not applied to her cable bill account. CheckSmart submitted an account correction request to Western Union, and CheckSmart was advised of a 48-hour response time frame. On October 5, 2017, CheckSmart reached out to Western Union via email requesting an update on the matter. Western Union stated they were waiting for a response from the cable bill company. On October 11, 2017, CheckSmart’s Store Manager and District Manager contacted Ms. [redacted] to advise her that CheckSmart was actively working on getting the matter resolved and that the issue seemed to be a technical issue between Western Union and her cable bill company. On October 12, 2017, CheckSmart reached out to Western Union, and they confirmed Ms. [redacted]’s account was credited on October 12, 2017. CheckSmart apologizes to Ms. [redacted] for any inconveniences this situation may have caused. Should Ms. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted][email protected]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. California Check Cashing Stores, LLC (“CCCS”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states that when visiting a CCCS storefront on February 15, 2018 she had to wait an unreasonable length of time to transact her business. She states the employee to customer ratio of 1:13 is insufficient. Ms. [redacted] requests a reduction in her loan principle to compensate her for her time. A search of our records determined Ms. [redacted] obtained a Deferred Deposit Transaction Agreement on February 15, 2018 in the amount of $255.00 and a finance charge of $45.00, for a total of $300.00 and a single payment term due February 28, 2018. We strive to staff the stores to meet the needs of the customers. Store employees are tasked with a range of responsibilities, not all of which are customer facing. Striking the appropriate balance between customer service and other business needs is not a perfect science. CCCS’ goal is to exceed customer expectations for every transaction. We work hard to ensure every customer’s needs are met in a full and timely fashion. CCCS never wishes to delay customers beyond the length of time necessary to fulfill their requests. We apologize that we did not meet Ms. [redacted]’s expectations on February 15; however, we do not believe the inconvenience warrants a reduction in her financial obligation. Should Ms. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint by Mr. [redacted]. Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states that a debt he did not apply for, and did not receive, exists in his name with Cash Central. He requests that this unmet financial obligation be cleared from his credit report. A search of our records determined a loan in Mr. [redacted]’s name was obtained May 11, 2015, with an effective date of May 12, in the amount of $400.00, with a cost of credit of $109.86, for a total of payments of $509.86, and a single payment due May 29, 2015. The account was sold, with all attempts to collect exhausted, to [redacted] on December 30, 2016. Mr. [redacted] contacted Cash Central September 13, 2016, to claim the theft of his identity. He was advised of our identity theft process and provided with an Identity Theft Packet to complete and return. These documents enable us to investigate a claim further. We received the requested documents on September 23, 2016, but we were unable to verify Mr. [redacted]’s claim, as the bank account associated with the loan belonged to Mr. [redacted]. Further investigation, however, enabled Cash Central to confirm the existence of fraudulent activity on the May 11, 2015, loan. In response, Cash Central bought back the debt from [redacted] on February 15, 2018 and updated the credit agencies to remove the credit inquiry. In the past, it has taken as long as sixty (60) days for an update to be reflected on a credit report. Identity theft is a terrible crime that benefits neither consumer nor industry. Cash Central makes every effort to prevent its occurrence, and we will assist Mr. [redacted] further in this matter in whatever way we can. Should Mr. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. Reviewing Ms. [redacted]s complaint, she made payment arrangements with...
Buckeye Credit Solutions, LLC (“CheckSmart”) corporate collections department, and payment for the full amount was taken from her bank account, resulting in an overpayment and is requesting a refund for the fees she was charged by her bank. According to our records, Ms. [redacted] failed to make her loan payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections department. On August 15, 2016, Ms. [redacted] spoke with CheckSmart’s corporate collections department attempting to make a partial payment plan on her account. At that time it was explained to her that partial payments were not acceptable. Once Ms. [redacted]s account went into a default status on August 18, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”), for the full amount, as authorized in her signed loan agreement. Our records show, on August 18, 2016, Ms. [redacted] did make a payment for $100.00 and postdated the remaining balance for August 26, 2016. This arrangement was made after the EFT had already been submitted. The employee was not aware that the EFT was in process when they accepted her payment. On August 24, 2016, CheckSmart did issue a refund to Ms. [redacted] in the amount of $99.77 due to the overpayment and due to the inconvenience, we are willing to issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation. Ms. [redacted] can fax this to my attention at ###-###-#### or via email at [redacted][email protected]. I would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused her. In Ms. [redacted]s complaint, she alleges that she was treated rudely by representatives of CheckSmart’s corporate collections department. After reviewing the available call recordings associated with her account, we have been unable to validate these claims. However, I would like to take the opportunity to apologize to Ms. [redacted] for what she might have perceived to be unacceptable. Should Ms. [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted][email protected].
Thank for the opportunity to respond to the recently filed complaint of Mr. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and are happy to provide this response for you. Mr. [redacted] states he has not been supplied a copy of his loan contract, per his request. We respectfully direct his attention to our May 24 response to the Consumer Financial Protection Bureau, where he will find his loan contract as an attachment. Cash Central thanks Mr. [redacted] for receipt of his police report and a copy of his government-issued identification. Please allow 7 – 10 business days for us to complete the Identity Theft Process. The result of the investigation will be provided via mail. Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please contact us directly at [redacted].
I have NOT RECEIVED any type of identity theft package from this business. I have also NOT BEEN CONTACTED by this business, nor was I transferred to their fraud department. I'd be more than happy to speak with them, and I can be reached at [redacted]@gmail.com or ###-###-#### at any time. I have never requested a personal loan from this company, nor any company for that matter. My outstanding debt is limited to student loans, vehicle financing, a mortgage, and credit cards.
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. Buckeye Check Cashing of Arizona, Inc. (“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize her...
complaint, Ms. [redacted] states she applied for an Insight Card and was advised by the store customer service representative that she was approved. She adds that she also arranged direct deposit for her paychecks with her Insight Card but she never received the funds due to mismatching mailing addresses. Ms. [redacted] expresses her frustration regarding this issue.A search of our records determined that when Ms. [redacted] visited CheckSmart, she was provided with a replacement Insight card. Ms. [redacted] also requested to be provided with a direct deposit form, and she was advised to fill out the form and provide the paperwork to her employer. Further research shows Ms. [redacted]’s Insight card reflects an active status with no holds or restrictions since the date of issuance. CheckSmart attempted, without success, to contact Ms. [redacted] and offer assistance. A difference in mailing addresses should not prevent direct deposits into a customer’s Insight Card. CheckSmart encourages Ms. [redacted] to contact her employer for further assistance Should Ms. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com
Thank you for the opportunity
to respond to the recently filed complaint of [redacted]. We appreciate the
role the Revdex.com serves in resolving consumer concerns.
Ms. [redacted]’s compliant as I
understand it is regarding the phone calls and customer service she received
from...
Buckeye Check Cashing of California, LLC (“Cash 1”) employees.
It is Cash 1’s standard
procedure to contact customers at the
telephone numbers they have provided regarding upcoming payments due on their
loans. Our records show that the
telephone calls placed to Ms. [redacted] were made as courtesy reminders. This contact is made only after obtaining the
borrower’s written consent to contact them using the information that they
provide. The calls placed to Ms. [redacted]
were made solely as gestures of customer service. Nonetheless, we would like to apologize for
any phone calls that she received from Cash 1 that she perceived to be
unacceptable.
Cash 1 employees are trained
to be professional. I would like to
apologize to Ms. [redacted] for any perceived mis-treatment. It is never our intention to treat any of our
customers in a poor manner.
Ms.
[redacted]’s current balance owed as of today is $1,897.29.
Should
Ms. [redacted] have any additional questions, I can be contact directly by phone
at ###-###-####.
Thank you for the opportunity to respond to the recently filed complaint by Mr. G[redacted]. Community Choice Financial, Inc., d/b/a, Cash One appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states on January 8, 2018 he visited Cash One to purchase a Money Order and he was advised by customer service representative of a 2.25% charge when using a debit card. Mr. [redacted] claims he paid a total of $84.00 when he should have paid $82.80 for an $80.00 Money Order. Mr. [redacted] requests a refund of the overcharged amount. A search of the records determined when Mr. [redacted] visited Cash One, he was advised that for an ATM transaction there is a 2.25% or a minimum of $3.00 fee. This information is also displayed by the ATM Pin Pad as “Cash Withdrawal Fee”. Since Mr. [redacted] purchased an $80.00 Money Order and 2.25% of the transaction was $1.80 not $3.00 or more, the system will automatically charge $3.00 plus the $1.00 for the Money Order making Mr. [redacted] transaction a total of $84.00. Cash One values all of its customers and hopes this response answers to Mr. [redacted]’s concerns. Should Mr. [redacted], or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com.
I have sent them via email at [redacted]@ccfi.com, via fax at ###-###-####, and via email to [redacted]@ccfi.com the following information. The FTC paperwork that I filed with the FTC on line, The Identity Theft Paperwork filed with the Kansas Attorney General and a copy of the Sheriff's Departments info and Case Number filed in Douglas County Kansas. I have also attached above. If this company needs more information from me I would highly suggest they contact the Douglas County Sheriffs Department where this Identify Theft Case has been filed. I will not provide them with my SS# or Birth Date over the phone. They need to deal with law enforcement at this point. I would be happy to send them a copy of my over 800 credit score as well if they would like to see it. Bottom line is I have a HELOC that I can take out money at 3.5% interest and not 400% interest that they would charge for a loan. I have no need seek out this kind of sketchy business that takes advantage of the poorest of the poor in this country. I have attached the paperwork here as well for their review in case they claim that I didn't send them anything. Stop wasting my time. This business needs to learn how to actually do a background check on people to see if they are really dealing with real people instead of scammers. Otherwise they will continue to deal with this sort of thing and wasting honest folks time to clear things up.
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. According to Ms. [redacted] complaint, she applied for an...
Installment Loan via Cash Central of [redacted], LLC (“Cash Central”) on April 11, 2017 in the amount of $5,000.00, effective April 13, with terms of 37 semi-monthly payments of $339.19 beginning May 1, 2017, and one payment of $337.83, due April 16, 2019. Ms. [redacted] states she received the funds on April 20, 2017 not on the scheduled date. On May 8, 2017, she received notification that her first payment had failed. On June 28, 2017 Ms. [redacted] received and email stating her next payment due was July 1, 2017 instead July 10, 2017 as she had previously requested via email and by calling our customer Service Department. Ms. [redacted] expresses her concern that as her account was past-due this would be reflected negatively on her credit report and she is requesting to be able to settle this debt by paying solely the principal amount of the loan. A search of our records determined that an internal system error prevented Ms. [redacted]’s funds from depositing as scheduled and prevented Ms. [redacted]’s automatic payment from successfully posting to her account. Cash Central can confirm that the requested funds have deposited as of April 20, 2017, as well as her first payment was received and reflected on her account as of May 11, 2017. Cash Central apologizes for both errors and inconvenience. In reflection of this, Cash Central waived all interest accrued on her account to May 11, 2017. A reduction in interest rate from 150% to 120% has also been applied. Cash Central additionally confirms that no negative credit report has been made on Ms. [redacted]’s account. In her complaint Ms. [redacted] refers to Cash Central as a “sham organization”. To the contrary Cash Central is a registered finance lender in the State of [redacted]. Mr. [redacted] may review our registration at www.cashcentral.com/StateLicences/[redacted]. We encourage Ms. [redacted] to contact our Customer Service Department and speak directly with Supervisor Tyler B. at ###-###-#### to discuss her settlement options and resolution of her obligation. Should the Revdex.com or Ms. [redacted] have any additional questions, please contact me directly at [redacted].