Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com places in resolving consumer concerns. Ms. [redacted]’ complaint as I understand it is that, due to a financial crisis, it made it difficult for her to...
pay back her loan and she is requesting that Cash Central forgive the remainder of her debt. In reviewing Ms. [redacted] account, our records show an Installment loan in the amount of $1,500.00 was requested on December 28, 2014. This was a 12 payment Installment loan with monthly payments of $341.65. Cash Central received five payments toward the balance. As an accommodation to Ms. [redacted], Cash Central has waived the remaining balance and the account has been marked paid in full. Should Ms. [redacted] have any additional questions, I can be reached via phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns.
According to our records, Ms. [redacted] sought the assistance of
California Check Cashing Stores, LLC (“CCCS”)...
in obtaining a loan on May 22,
2013. Ms. [redacted] borrowed $2,576.00,
which includes an “Amount Financed” of $2,501.00 and an “Administrative Fee” of
$75.00. This was a 24 month loan with
monthly payments of $388.73. To date, CCCS
has received $4,647.92 toward the balance.
Per Ms. [redacted]’ contract, the original maturity date for this
loan was May 22, 2015. Due to returned
payments and Ms. [redacted] making partial payments, the loan was not on track to be
paid in full by May 22, 2015.
Our records confirm on March 13, 2015, CCCS stopped further
interest from accruing. As an accommodation to Ms. [redacted], CCCS waived the interest
accrued prior to March 13, 2015 and Ms. [redacted]’ future payments will be applied
to her principal balance of $2,501.00.
In Ms. [redacted]’ complaint, she claims to be receiving
excessive telephone calls. When a customer defaults on a loan, it is then
referred to the corporate collections department. It is our standard procedure
to contact the customer at the telephone numbers they have provided in an
effort to make arrangements with them to pay the balance on their account. This contact is made only after obtaining the
borrower’s consent to contact them using the information that they
provide. Typically there is a
combination of manual calls that are made by an internal collections associate
in tandem with calls placed by an automated dialer system. When either method does not result in a
conversation with our customer within a single 24-hour period, continued
attempts are made to reach the customer.
Upon receiving Ms. [redacted] complaint her account was placed into a status
such that no further calls will be placed to her.
Should you or Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
The attached response letter was sent on May 20, 2016.We have waived the interest and Mr. [redacted] has been in contact with me directly and I am assisting him with his remaining payments. Should you or Mr. [redacted] have any questions please contact me directly.
Thank you for the opportunity to respond to the recently filed complaint of Tena Sanouvong. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.Reviewing Ms. [redacted] complaint, our records indicate that she requested...
and obtained a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on October 30, 2016. Ms. [redacted] loan had an agreed-upon repayment date of November 15, 2016, and she provided a check to pay her loan on that date.After discussing Ms. [redacted] complaint with the District Manager of the retail branch she did business, our records indicate that Ms. [redacted] called the store on November 14, 2016, stating she would be in on November 16, 2016 to make her payment, however she did not indicate a time. Easy Money did hold on depositing Ms. [redacted] check till 2:41pm on November 16, 2016.As a gesture of customer goodwill, we are willing to issue a refund for any fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation. Ms. [redacted] can send this to my attention via email at [redacted] Should the Revdex.com or Ms. [redacted] have any additional questions, I can be contacted directly by phone at 435-774-8293 or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response to you. In her complaint, Ms. [redacted] is concerned that Cash Central of California, LLC...
(“Cash Central”) has not received her payment-in-full on her outstanding balance with Cash Central. We can confirm that payment has been received, and Ms. [redacted]’s account is now paid-in-full. Cash Central appreciates Ms. [redacted]’s status as a customer of long-standing, apologies for the inconvenience and worry occasioned by the delay in receipt of payment, a situation unfortunately outside Cash Central’s control, and thanks Ms. [redacted] for her patience. Should the Revdex.com or Ms. [redacted] have any additional questions, please contact me directly at 800-837-0831 ext. 0625 or via email at [email protected].
When I got the loan they told me the payments would be according to my pay schedule. On the other hand, I wasnt provided with a copy of the payment schedule and that is somehting that the lady at the office accepted when I questioned her how come I hadnt been provided with a copy she responded that that info was excusively for the office use. So .. how do I suppose to check on payment dates when they didnt provided a copy to me ?
Regards, [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns.
Our records indicate that Mr.
[redacted] requested and obtained a loan from Buckeye Check Cashing of Alabama,...
LLC
(“EasyMoney”). When Mr. [redacted] did not
make his payment as agreed per his loan agreement, EasyMoney referred his
account to the corporate collections department on November 30, 2015. As of today’s
date, Mr. [redacted]’ account is paid-in-full.
Mr. [redacted]’ complaint as I
understand it is that EasyMoney’s corporate collections department initiated an
Electronic Funds Transfer (“EFT”) when payment arrangements had been arranged.
In researching this matter, our
records show on December 11, 2015, Mr. [redacted] spoke to a representative of
EasyMoney’s corporate collection department wanting to make payment
arrangements on his account using his wife’s credit card. However, EasyMoney was unable to schedule these
payments without prior permission from his wife.
Because EasyMoney efforts to contact Mr. [redacted] to obtain his
wife’s permission to use her credit card were unsuccessful, EasyMoney initiated
an Electronic Funds Transfer (“EFT”) using the account information he provided
when he signed his loan agreement. EasyMoney’s EFT attempt was processed in accordance
with the loan agreement. It has been determined
no refund is due to Mr. [redacted].
Should you or Mr. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-#### or via
email at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently
filed complaint of Ms. [redacted].
We appreciate the role the Revdex.com serves in resolving
consumer concerns. In reviewing Ms. [redacted]’s
account, a loan in the amount of $600.00 was requested on May 12, 2015...
with an
agreed-upon repayment date of June 4, 2015. Our records indicate that Ms.
[redacted] went into a CheckSmart store on June 4, 2015 to pay her loan. There was a problem with the card machine on
that day which prevented Ms. [redacted] from withdrawing cash to make her payment. Ms. [redacted] then contacted
our corporate collections department to inform them that her only access to
cash was the ATM machine in our store, and that she would need an extension to
repay her loan. Unfortunately, when a
loan is not paid in cash on or before its due date, our procedure, as outlined
in the Loan Agreement, is to deposit the customer’s check. Due to the inconvenience Ms.
[redacted] experienced, we are willing to issue a refund for the fees she was
charged by her bank provided that she submits documentation evidencing the fees
associated with this situation. Should Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
Thank you for the opportunity to respond to Ms. [redacted]’s complaint update. Buckeye Credit Solutions, LLC (“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. In her update, Ms. [redacted] states she will be unable to make her payment of $251.00 on her March 3, 2018 due date. She requests her payment schedule be adjusted to allow her to pay $200.00 on March 3, 2018 and her remaining balance of $51.00 on April 3, 2018. CheckSmart is happy to accept Ms. [redacted]’s proposal. Her next payment is now in the lower amount of $200.00 on March 3, 2018 with the remainder due April 3, 2018. We thank her for her business. If Ms. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint of Mr. [redacted]. Buckeye Credit Solutions, LLC ("CheckSmart") appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states he defaulted on a payday loan with CheckSmart, and he received a phone call from the Collections department suggesting his account be placed on payment arrangements. Mr. [redacted] agreed to the payment arrangements in which an initial payment of $100.00 was to be paid on September 21, 2017, and the remaining balance was to be paid on September 29, 2017. The first payment of $100.00 occurred as agreed; however, an additional payment for $638.65 was debited from his account on September 22, 2017. Mr. [redacted] expresses his frustration regarding the customer service he received and requests a refund of the $100.00 over-payment as well as the removal of his information from our systems. A search of our records determined that on August 12, 2017, Mr. [redacted] obtained a Payday Loan with CheckSmart in the amount of $400.00, with a fee of $220.00 and final due date of September 1, 2017. Mr. [redacted] did not meet his financial obligation and his account was received into CheckSmart’s Collections department on September 2, 2017. On September 21, 2017, Mr. [redacted] contacted CheckSmart to request payment arrangements. The Customer Service Representative that assisted Mr. [redacted] did not properly handle the account and after the $100.00 payment on September 21, 2017, a previously scheduled payment for the full amount was debited from Mr. [redacted]’s account on September 22, 2017, causing an over-payment of $100.00. On September 27, 2017 CheckSmart issued a refund of $100.00 to Mr. [redacted]’s account. CheckSmart would like to apologize for any inconvenience this error may have caused Mr. [redacted] and appreciates that he has continued doing business with us. As a friendly reminder, since Mr. [redacted] has a new active account with CheckSmart, a request to cease and desist is required in order to stop all communication; however, his information is kept in our systems for record-keeping purposes.Should Mr. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint by Mr. Frank [redacted]. Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his complaint,...
Mr. [redacted] states Cash Central continues to charge his bank account without his authorization. This activity has caused overdraft fees on a daily basis although he changes the password for his bank account frequently. Mr. [redacted] further states that he believes Cash Central is preying on hurricane victims like himself. He claims Cash Central calls him excessively. Mr. [redacted] requests for Cash Central to no longer contact him and to forget about the loan granted to him. A search of our records determined a Payday Loan in Mr. [redacted]'s name was obtained on October 6, 2017, in the amount of $600.00, with a due date of October 24, 2017. When Mr. [redacted] accepted the terms of the loan agreement, he authorized Cash Central to deposit and debit money from his checking account. Mr. [redacted] did not meet his financial obligation of $770.95 on October 24, 2017, which includes the Credit Access Business (CAB) fee of $170.95, and his account defaulted into Cash Central’s Collections Department on October 26, 2017 after his payment was returned due to insufficient funds. On October 24, 2017, Mr. [redacted] advised a live chat agent that the payment Cash Central attempted to debit from the customer’s account was in error and he disputed the payment with his bank. The agent also referred Mr. [redacted] to call Loan Services to discuss this issue further. On October 27, 2017, Mr. [redacted] sent an email to Cash Central stating he will not be able to pay his loan back for a few months. He was advised to contact the Collections department to make arrangements. Records show that the Collections department has attempted to communicate with Mr. [redacted] since October 26, 2017, and he has spoken with them only twice. Neither of these conversations resulted in him making payment arrangements, and he hung up on the Collections department representatives. His current balance, which includes the original balance due, the bounced payment fee of $30.00, and late fee of $38.54 totals $839.49. Cash Central has been very understanding and empathetic toward victims of recent hurricanes in our country. Our Collections department has agreed to offer Mr. [redacted] a 50% settlement of one payment of $419.74. He must contact the Collections department at ###-###-#### to accept and pay this amount by end of business, December 31, 2017. Should Mr. [redacted] or the Revdex.com, have any additional questions, please contact me directly at l[redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns. Using the information provided by Ms. [redacted], it appears her complaint has been forwarded to the incorrect...
company. We have no record of placing any calls to the phone number provided in the complaint. As a precaution, we have added Ms. [redacted]’s telephone number to our “Do Not Contact” database. If Ms. [redacted] received calls at a number other than that listed as part of her complaint, please let us know so that we can research that telephone number.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11975565, and find the resolution is satisfactory to me.
Regards,
[redacted]
As I mentioned in my last "rejection" response, I am quite prepared to make the final payment agreed upon either by mail or thru a wire transmission on or before September 15, 2016. However, I prefer not dealing over the phone with Mr. P[redacted] since my last conversation over the phone with him was VERY unpleasant. If Mr. P[redacted] would like to provide a mailing address or wiring instructions to me, he may send this information via the Revdex.com and I will immediately either mail or wire my final payment. The payment will be received by September 15, 2016, as long as Mr. P[redacted] or someone from CCFI Collections Department will provide me with the mailing address or wiring instructions before this due date. Thank you. [redacted]
Thank you for the opportunity to respond to the filed complaint of Ms. [redacted]. Cash Central of Alabama, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolve consumer concerns and is happy to provide this response for you. To summarize her complaint, Ms. [redacted]...
states, she made a payment towards her loan on October 3, 2017 to bring her account to a current status but, on October 13, 2017 the payment was still not posted. When she contacted Cash Central, she was advised the payment could only be applied by a supervisor who would contact her at a later time. Ms. [redacted] states, she received a call back and contacted Cash Central on October 6, 2017 where she was advised her account was paid-in-full but the payment was not reflected on the account yet. Ms. [redacted] requests to have this account closed and her bank information removed from Cash Central's systems. A search of our records determined, on June 9, 2016, Ms. [redacted] obtained an Installment Loan with Cash Central in the amount of $2,000.00, with bi-weekly payments of $126.89, and a Maturity Date of December 29, 2017. Ms. [redacted] did not meet her financial obligation, and her account defaulted into Cash Central's Collections Department on September 27, 2017. When Ms. [redacted] made her payment on October 3, 2017, her account was on a default status in Cash Central's Collections Department. Cash Central's Internal Payments Policy requires a ten (10) business day waiting period before a collections payment reflects on a customer's account. Cash Central apologizes for the inconvenience this waiting period may have caused Ms. [redacted] and can confirm, as of October 13, 2017, Ms. [redacted]’s account has been closed with a $0.00 balance. A Settle-in-Full letter was sent to Ms. [redacted]’s address on file. Should Ms. [redacted] or the Revdex.com, have any additional questions, please contact me directly at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her complaint, Ms. [redacted] states that, due to...
financial hardship, she has been unable to meet her financial obligation. Ms. [redacted] adds that she was contacted by our Corporate Collections Department but was not provided with fair payment arrangements. Ms. [redacted] requests to be provided with payment accommodations. A search of our records determined that Ms. [redacted] obtained a loan with Buckeye Credit Solutions, LLC (“CheckSmart”) on May 3, 2017. This loan was to be repaid over four (4) months with the first payment due on June 3, 2017. Ms. [redacted] did not meet the terms of her loan agreement. She missed both her first payment due on June 3, 2017 in the amount of $173.18 and her second payment due on July 3, 2017. Per Loan Agreement, when a customer misses the first two (2) scheduled payments, the total balance owed, including any assessed late fees and interest accrued, defaults into our collections department to be due immediately. On July 18, 2017 our collections department contacted Ms. [redacted] and we offered to divide the total amount owed of $1517.94 into three (3) payments of $505.98. Ms. [redacted] rejected our offer. Upon the receipt of this letter and as a gesture of good faith CheckSmart has placed Ms. [redacted]’s account on hold to prevent any collection activity. In the same spirit we would like to offer payment arrangements to Ms. [redacted] by dividing total amount as of August 1, 2017 of $1531.12 into four (4) equal payments of $382.78. We encourage Ms. [redacted] to contact our Collections Supervisor at ###-###-#### to discuss resolution of her obligation. Should the Revdex.com or Ms. [redacted] have any additional questions please contact me directly at [redacted]@ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns. In researching Ms. [redacted]’s complaint, we identified an error in how her payment was applied to her account...
when she made her loan payment on November 28, 2016. As a result of the error, Ms. [redacted]’s check was deposited and it was subsequently returned as an unpaid item by her financial institution. Due to this item being returned, this caused Ms. [redacted]’s account to reflect a past due status and was referred to Easy Money’s Corporate Collections Department on December 17, 2016. In recognition of our error, Easy Money will refund Ms. [redacted] the $29.00 NSF fee she received by her financial institution. We request Ms. [redacted] let us know if she would prefer to obtain this refund by visiting the retail branch location she conducted business, we can mail her a refund check or have our treasury department deposit the refund amount directly into her bank account. Ms. [redacted] can contact me directly at ###-###-#### or via email at [redacted] Easy Money has taken the proper corrective action on Ms. [redacted]’s account and her account will be updated to reflect a paid in full status. Easy Money apologize for the inconvenience this may have caused her. Should the Revdex.com or Ms. [redacted] have any additional questions, I can be contact directly by phone or via email.
[redacted]Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. First, please allow me to apologize to Ms. [redacted] for the...
communications that led her to complain. I would like to apologize to Ms. [redacted] she did not get the customer service she requested and for the frustration that this situation may have caused her. In the spirit of customer good will, CCCS will settle Ms. [redacted]’s account for $75.00 and ask that she please contact [redacted], a senior supervisor in our Corporate Collections Department at ###-###-####, ext. [redacted], for assistance with resolving her account. Should the CFPB or Ms. [redacted] have any further questions, I can be contacted directly at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the Revdex.com
serves in resolving consumer concerns.
Our records indicate that Mr. [redacted] obtained a loan from Buckeye Check Cashing of Tennessee, LLC
(“Easy Money”) on...
December 31, 2015. The
loan had an agreed-upon repayment date of January 31, 2016, and he provided a
check to pay his loan on that date. When
Mr. [redacted] did not pay his loan in person, his check was deposited on February 4,
2016 in accordance with his loan contract.
In reviewing our call logs, our records confirm that
multiple attempts to contact Mr. [redacted] were made prior to depositing the check
however, our attempts were unsuccessful.
It has been determined that no further course of
action is required.
Should you or Mr. [redacted] have further questions, please
contact me directly at ###-###-#### or via email at [redacted].
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com places in resolving consumer concerns. Ms. [redacted]’ complaint as I understand it is that, due to a financial crisis, it made it difficult for her to...
pay back her loan and she is requesting that Cash Central forgive the remainder of her debt. In reviewing Ms. [redacted] account, our records show an Installment loan in the amount of $1,500.00 was requested on December 28, 2014. This was a 12 payment Installment loan with monthly payments of $341.65. Cash Central received five payments toward the balance. As an accommodation to Ms. [redacted], Cash Central has waived the remaining balance and the account has been marked paid in full. Should Ms. [redacted] have any additional questions, I can be reached via phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns.
According to our records, Ms. [redacted] sought the assistance of
California Check Cashing Stores, LLC (“CCCS”)...
in obtaining a loan on May 22,
2013. Ms. [redacted] borrowed $2,576.00,
which includes an “Amount Financed” of $2,501.00 and an “Administrative Fee” of
$75.00. This was a 24 month loan with
monthly payments of $388.73. To date, CCCS
has received $4,647.92 toward the balance.
Per Ms. [redacted]’ contract, the original maturity date for this
loan was May 22, 2015. Due to returned
payments and Ms. [redacted] making partial payments, the loan was not on track to be
paid in full by May 22, 2015.
Our records confirm on March 13, 2015, CCCS stopped further
interest from accruing. As an accommodation to Ms. [redacted], CCCS waived the interest
accrued prior to March 13, 2015 and Ms. [redacted]’ future payments will be applied
to her principal balance of $2,501.00.
In Ms. [redacted]’ complaint, she claims to be receiving
excessive telephone calls. When a customer defaults on a loan, it is then
referred to the corporate collections department. It is our standard procedure
to contact the customer at the telephone numbers they have provided in an
effort to make arrangements with them to pay the balance on their account. This contact is made only after obtaining the
borrower’s consent to contact them using the information that they
provide. Typically there is a
combination of manual calls that are made by an internal collections associate
in tandem with calls placed by an automated dialer system. When either method does not result in a
conversation with our customer within a single 24-hour period, continued
attempts are made to reach the customer.
Upon receiving Ms. [redacted] complaint her account was placed into a status
such that no further calls will be placed to her.
Should you or Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
The attached response letter was sent on May 20, 2016.We have waived the interest and Mr. [redacted] has been in contact with me directly and I am assisting him with his remaining payments. Should you or Mr. [redacted] have any questions please contact me directly.
Thank you for the opportunity to respond to the recently filed complaint of Tena Sanouvong. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.Reviewing Ms. [redacted] complaint, our records indicate that she requested...
and obtained a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on October 30, 2016. Ms. [redacted] loan had an agreed-upon repayment date of November 15, 2016, and she provided a check to pay her loan on that date.After discussing Ms. [redacted] complaint with the District Manager of the retail branch she did business, our records indicate that Ms. [redacted] called the store on November 14, 2016, stating she would be in on November 16, 2016 to make her payment, however she did not indicate a time. Easy Money did hold on depositing Ms. [redacted] check till 2:41pm on November 16, 2016.As a gesture of customer goodwill, we are willing to issue a refund for any fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation. Ms. [redacted] can send this to my attention via email at [redacted] Should the Revdex.com or Ms. [redacted] have any additional questions, I can be contacted directly by phone at 435-774-8293 or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response to you. In her complaint, Ms. [redacted] is concerned that Cash Central of California, LLC...
(“Cash Central”) has not received her payment-in-full on her outstanding balance with Cash Central. We can confirm that payment has been received, and Ms. [redacted]’s account is now paid-in-full. Cash Central appreciates Ms. [redacted]’s status as a customer of long-standing, apologies for the inconvenience and worry occasioned by the delay in receipt of payment, a situation unfortunately outside Cash Central’s control, and thanks Ms. [redacted] for her patience. Should the Revdex.com or Ms. [redacted] have any additional questions, please contact me directly at 800-837-0831 ext. 0625 or via email at [email protected].
When I got the loan they told me the payments would be according to my pay schedule. On the other hand, I wasnt provided with a copy of the payment schedule and that is somehting that the lady at the office accepted when I questioned her how come I hadnt been provided with a copy she responded that that info was excusively for the office use. So .. how do I suppose to check on payment dates when they didnt provided a copy to me ?
Regards, [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the RevDex.com serves in resolving consumer concerns.
Our records indicate that Mr.
[redacted] requested and obtained a loan from Buckeye Check Cashing of Alabama,...
LLC
(“EasyMoney”). When Mr. [redacted] did not
make his payment as agreed per his loan agreement, EasyMoney referred his
account to the corporate collections department on November 30, 2015. As of today’s
date, Mr. [redacted]’ account is paid-in-full.
Mr. [redacted]’ complaint as I
understand it is that EasyMoney’s corporate collections department initiated an
Electronic Funds Transfer (“EFT”) when payment arrangements had been arranged.
In researching this matter, our
records show on December 11, 2015, Mr. [redacted] spoke to a representative of
EasyMoney’s corporate collection department wanting to make payment
arrangements on his account using his wife’s credit card. However, EasyMoney was unable to schedule these
payments without prior permission from his wife.
Because EasyMoney efforts to contact Mr. [redacted] to obtain his
wife’s permission to use her credit card were unsuccessful, EasyMoney initiated
an Electronic Funds Transfer (“EFT”) using the account information he provided
when he signed his loan agreement. EasyMoney’s EFT attempt was processed in accordance
with the loan agreement. It has been determined
no refund is due to Mr. [redacted].
Should you or Mr. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-#### or via
email at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently
filed complaint of Ms. [redacted].
We appreciate the role the Revdex.com serves in resolving
consumer concerns. In reviewing Ms. [redacted]’s
account, a loan in the amount of $600.00 was requested on May 12, 2015...
with an
agreed-upon repayment date of June 4, 2015. Our records indicate that Ms.
[redacted] went into a CheckSmart store on June 4, 2015 to pay her loan. There was a problem with the card machine on
that day which prevented Ms. [redacted] from withdrawing cash to make her payment. Ms. [redacted] then contacted
our corporate collections department to inform them that her only access to
cash was the ATM machine in our store, and that she would need an extension to
repay her loan. Unfortunately, when a
loan is not paid in cash on or before its due date, our procedure, as outlined
in the Loan Agreement, is to deposit the customer’s check. Due to the inconvenience Ms.
[redacted] experienced, we are willing to issue a refund for the fees she was
charged by her bank provided that she submits documentation evidencing the fees
associated with this situation. Should Ms. [redacted] have any
additional questions, I can be contact directly by phone at ###-###-####.
Thank you for the opportunity to respond to Ms. [redacted]’s complaint update. Buckeye Credit Solutions, LLC (“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. In her update, Ms. [redacted] states she will be unable to make her payment of $251.00 on her March 3, 2018 due date. She requests her payment schedule be adjusted to allow her to pay $200.00 on March 3, 2018 and her remaining balance of $51.00 on April 3, 2018. CheckSmart is happy to accept Ms. [redacted]’s proposal. Her next payment is now in the lower amount of $200.00 on March 3, 2018 with the remainder due April 3, 2018. We thank her for her business. If Ms. [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected].
Thank you for the opportunity to respond to the recently filed complaint of Mr. [redacted]. Buckeye Credit Solutions, LLC ("CheckSmart") appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his...
complaint, Mr. [redacted] states he defaulted on a payday loan with CheckSmart, and he received a phone call from the Collections department suggesting his account be placed on payment arrangements. Mr. [redacted] agreed to the payment arrangements in which an initial payment of $100.00 was to be paid on September 21, 2017, and the remaining balance was to be paid on September 29, 2017. The first payment of $100.00 occurred as agreed; however, an additional payment for $638.65 was debited from his account on September 22, 2017. Mr. [redacted] expresses his frustration regarding the customer service he received and requests a refund of the $100.00 over-payment as well as the removal of his information from our systems. A search of our records determined that on August 12, 2017, Mr. [redacted] obtained a Payday Loan with CheckSmart in the amount of $400.00, with a fee of $220.00 and final due date of September 1, 2017. Mr. [redacted] did not meet his financial obligation and his account was received into CheckSmart’s Collections department on September 2, 2017. On September 21, 2017, Mr. [redacted] contacted CheckSmart to request payment arrangements. The Customer Service Representative that assisted Mr. [redacted] did not properly handle the account and after the $100.00 payment on September 21, 2017, a previously scheduled payment for the full amount was debited from Mr. [redacted]’s account on September 22, 2017, causing an over-payment of $100.00. On September 27, 2017 CheckSmart issued a refund of $100.00 to Mr. [redacted]’s account. CheckSmart would like to apologize for any inconvenience this error may have caused Mr. [redacted] and appreciates that he has continued doing business with us. As a friendly reminder, since Mr. [redacted] has a new active account with CheckSmart, a request to cease and desist is required in order to stop all communication; however, his information is kept in our systems for record-keeping purposes.Should Mr. [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint by Mr. Frank [redacted]. Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for you. To summarize his complaint,...
Mr. [redacted] states Cash Central continues to charge his bank account without his authorization. This activity has caused overdraft fees on a daily basis although he changes the password for his bank account frequently. Mr. [redacted] further states that he believes Cash Central is preying on hurricane victims like himself. He claims Cash Central calls him excessively. Mr. [redacted] requests for Cash Central to no longer contact him and to forget about the loan granted to him. A search of our records determined a Payday Loan in Mr. [redacted]'s name was obtained on October 6, 2017, in the amount of $600.00, with a due date of October 24, 2017. When Mr. [redacted] accepted the terms of the loan agreement, he authorized Cash Central to deposit and debit money from his checking account. Mr. [redacted] did not meet his financial obligation of $770.95 on October 24, 2017, which includes the Credit Access Business (CAB) fee of $170.95, and his account defaulted into Cash Central’s Collections Department on October 26, 2017 after his payment was returned due to insufficient funds. On October 24, 2017, Mr. [redacted] advised a live chat agent that the payment Cash Central attempted to debit from the customer’s account was in error and he disputed the payment with his bank. The agent also referred Mr. [redacted] to call Loan Services to discuss this issue further. On October 27, 2017, Mr. [redacted] sent an email to Cash Central stating he will not be able to pay his loan back for a few months. He was advised to contact the Collections department to make arrangements. Records show that the Collections department has attempted to communicate with Mr. [redacted] since October 26, 2017, and he has spoken with them only twice. Neither of these conversations resulted in him making payment arrangements, and he hung up on the Collections department representatives. His current balance, which includes the original balance due, the bounced payment fee of $30.00, and late fee of $38.54 totals $839.49. Cash Central has been very understanding and empathetic toward victims of recent hurricanes in our country. Our Collections department has agreed to offer Mr. [redacted] a 50% settlement of one payment of $419.74. He must contact the Collections department at ###-###-#### to accept and pay this amount by end of business, December 31, 2017. Should Mr. [redacted] or the Revdex.com, have any additional questions, please contact me directly at l[redacted]@ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns. Using the information provided by Ms. [redacted], it appears her complaint has been forwarded to the incorrect...
company. We have no record of placing any calls to the phone number provided in the complaint. As a precaution, we have added Ms. [redacted]’s telephone number to our “Do Not Contact” database. If Ms. [redacted] received calls at a number other than that listed as part of her complaint, please let us know so that we can research that telephone number.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11975565, and find the resolution is satisfactory to me.
Regards,
[redacted]
As I mentioned in my last "rejection" response, I am quite prepared to make the final payment agreed upon either by mail or thru a wire transmission on or before September 15, 2016. However, I prefer not dealing over the phone with Mr. P[redacted] since my last conversation over the phone with him was VERY unpleasant. If Mr. P[redacted] would like to provide a mailing address or wiring instructions to me, he may send this information via the Revdex.com and I will immediately either mail or wire my final payment. The payment will be received by September 15, 2016, as long as Mr. P[redacted] or someone from CCFI Collections Department will provide me with the mailing address or wiring instructions before this due date. Thank you. [redacted]
Thank you for the opportunity to respond to the filed complaint of Ms. [redacted]. Cash Central of Alabama, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolve consumer concerns and is happy to provide this response for you. To summarize her complaint, Ms. [redacted]...
states, she made a payment towards her loan on October 3, 2017 to bring her account to a current status but, on October 13, 2017 the payment was still not posted. When she contacted Cash Central, she was advised the payment could only be applied by a supervisor who would contact her at a later time. Ms. [redacted] states, she received a call back and contacted Cash Central on October 6, 2017 where she was advised her account was paid-in-full but the payment was not reflected on the account yet. Ms. [redacted] requests to have this account closed and her bank information removed from Cash Central's systems. A search of our records determined, on June 9, 2016, Ms. [redacted] obtained an Installment Loan with Cash Central in the amount of $2,000.00, with bi-weekly payments of $126.89, and a Maturity Date of December 29, 2017. Ms. [redacted] did not meet her financial obligation, and her account defaulted into Cash Central's Collections Department on September 27, 2017. When Ms. [redacted] made her payment on October 3, 2017, her account was on a default status in Cash Central's Collections Department. Cash Central's Internal Payments Policy requires a ten (10) business day waiting period before a collections payment reflects on a customer's account. Cash Central apologizes for the inconvenience this waiting period may have caused Ms. [redacted] and can confirm, as of October 13, 2017, Ms. [redacted]’s account has been closed with a $0.00 balance. A Settle-in-Full letter was sent to Ms. [redacted]’s address on file. Should Ms. [redacted] or the Revdex.com, have any additional questions, please contact me directly at [redacted]@ccfi.com.
the business has not sent the letter that they advised they would send.
Regards,
[redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms. [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for you. To summarize her complaint, Ms. [redacted] states that, due to...
financial hardship, she has been unable to meet her financial obligation. Ms. [redacted] adds that she was contacted by our Corporate Collections Department but was not provided with fair payment arrangements. Ms. [redacted] requests to be provided with payment accommodations. A search of our records determined that Ms. [redacted] obtained a loan with Buckeye Credit Solutions, LLC (“CheckSmart”) on May 3, 2017. This loan was to be repaid over four (4) months with the first payment due on June 3, 2017. Ms. [redacted] did not meet the terms of her loan agreement. She missed both her first payment due on June 3, 2017 in the amount of $173.18 and her second payment due on July 3, 2017. Per Loan Agreement, when a customer misses the first two (2) scheduled payments, the total balance owed, including any assessed late fees and interest accrued, defaults into our collections department to be due immediately. On July 18, 2017 our collections department contacted Ms. [redacted] and we offered to divide the total amount owed of $1517.94 into three (3) payments of $505.98. Ms. [redacted] rejected our offer. Upon the receipt of this letter and as a gesture of good faith CheckSmart has placed Ms. [redacted]’s account on hold to prevent any collection activity. In the same spirit we would like to offer payment arrangements to Ms. [redacted] by dividing total amount as of August 1, 2017 of $1531.12 into four (4) equal payments of $382.78. We encourage Ms. [redacted] to contact our Collections Supervisor at ###-###-#### to discuss resolution of her obligation. Should the Revdex.com or Ms. [redacted] have any additional questions please contact me directly at [redacted]@ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns. In researching Ms. [redacted]’s complaint, we identified an error in how her payment was applied to her account...
when she made her loan payment on November 28, 2016. As a result of the error, Ms. [redacted]’s check was deposited and it was subsequently returned as an unpaid item by her financial institution. Due to this item being returned, this caused Ms. [redacted]’s account to reflect a past due status and was referred to Easy Money’s Corporate Collections Department on December 17, 2016. In recognition of our error, Easy Money will refund Ms. [redacted] the $29.00 NSF fee she received by her financial institution. We request Ms. [redacted] let us know if she would prefer to obtain this refund by visiting the retail branch location she conducted business, we can mail her a refund check or have our treasury department deposit the refund amount directly into her bank account. Ms. [redacted] can contact me directly at ###-###-#### or via email at [redacted] Easy Money has taken the proper corrective action on Ms. [redacted]’s account and her account will be updated to reflect a paid in full status. Easy Money apologize for the inconvenience this may have caused her. Should the Revdex.com or Ms. [redacted] have any additional questions, I can be contact directly by phone or via email.
[redacted]Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein. First, please allow me to apologize to Ms. [redacted] for the...
communications that led her to complain. I would like to apologize to Ms. [redacted] she did not get the customer service she requested and for the frustration that this situation may have caused her. In the spirit of customer good will, CCCS will settle Ms. [redacted]’s account for $75.00 and ask that she please contact [redacted], a senior supervisor in our Corporate Collections Department at ###-###-####, ext. [redacted], for assistance with resolving her account. Should the CFPB or Ms. [redacted] have any further questions, I can be contacted directly at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently
filed complaint of [redacted]. We appreciate the role the Revdex.com
serves in resolving consumer concerns.
Our records indicate that Mr. [redacted] obtained a loan from Buckeye Check Cashing of Tennessee, LLC
(“Easy Money”) on...
December 31, 2015. The
loan had an agreed-upon repayment date of January 31, 2016, and he provided a
check to pay his loan on that date. When
Mr. [redacted] did not pay his loan in person, his check was deposited on February 4,
2016 in accordance with his loan contract.
In reviewing our call logs, our records confirm that
multiple attempts to contact Mr. [redacted] were made prior to depositing the check
however, our attempts were unsuccessful.
It has been determined that no further course of
action is required.
Should you or Mr. [redacted] have further questions, please
contact me directly at ###-###-#### or via email at [redacted].