Great Dane Heating & Air Conditioning, Inc.

Qamrul F the Great Dane Technician did a wonderful job of thoroughly testing my furnace and helping me to understand the problem with it and my options for repair or replacementHe was kind and thoughtful and gave intelligent answers related to my furnace and its functionalityOverall A very good experience

Installation techs did an excellent job Highly recommend! Described everything thoroughly I felt in control of the equipment purchased They knew the answers to my questionsThey answered swiftly Thanks

We had a problem with our A/C at our rental property and called Great Dane on a Saturday to fix itIssue was diagnosed to be a bad capacitor which needs to be replacedI was charged $(including 50% weekend surcharge) for labor & $for parts, a total of $Later I came to know through a friend that it should cost around $150-$So I looked up for cost of this capacitor based on Part# P291-4054RS listed on the invoice and most of them costed around $20-$60, which I was charged $i understand its a common practice to mark up replacement parts, so I called other heating & cooling guys and they quoted me $150-$ I called Great Dane for an explanation, and the service manager was trying to justify the cost by saying they offer year warranty (which is not listed anywhere in invoice) and also all their technicians are highly skilled (which should be covered under labor cost)When I questioned him more and mentioned about the other quotes I received, he sa

Great Dane Heating and Air Conditioning, Incis a wonderful companyThe operator/receptionist Kristen and Brian the technician were awesomeWe received fast, courteous, knowledgeable and thorough service in addressing the problem we were havingWe were offered several options to our resolve our problem with no sales pressureEach option was explained completelyVery satisfying experience

I would like to compliment Great Dane Heating management and techsfor what I consider common sense exceptions in resolving the billing process of my service callI believe they are a company that strives for customer satisfaction The tech.s (Cam,Brian Witt, Brian Williams, Robert, Al in parts) were all very knowledgeable and professional in resolving my particular dilemmaThanks to all You are my go to team!

Great Dane Heating has been to our house on many occasions and always does a great job Foot booties on when they walk through your home and always on time

Furnace problem resolved without any part replacement (just a clogged condensate line)My technician was very honest and professionalWould recommend highly and will use them again

Did a good job and quickly tooNo heat in the winter is no fun

Bryan Witt did an excellent job The office staff was also very helpful I contacted Great Dane due to a Thermostat problem When Bryan arrived he also asked if we wanted him to check the furnace, since maybe the problem is the furnace, even though it had a complete inspection in September His inspection showed signs of several cracks in the Heat Exchanger He felt the furnace should not be used until repaired Since this was our second inspection, we told him to do the repair The Heat Exchanger was ordered and Bryan returned to do the install He was very knowledgeable and did a professional job Thanks so much for all your help

Zachary was very polite and kept me well informed I have never been disappointed with Great Dane technicians

charge for every visit to look at whats wrong with unit on roof

OUTSTANDING INDIVIDUALSVERY KNOWLEDGABLE AND MOST EFFICIENTCOULD NOT ASK FOR BETTER SERVICE

Brian Warrived promptly, was knowledgeable, professional and courteous in his service workI would highly recommend Great Dane for their work

This company responded quickly to my problem and notified my of the arrival time for the technician.The serviceman was very pleasant, efficient and extremely knowledgeableHe analyzed the problem quickly, ordered a replacement, and completed the installation efficiently and cleanly
I would recommend this company for problem resolution in the future
I would recommend this company and this technician in the future, as required

The service man, Zach, arrived on time, was clean, knowledgeable, courteous, friendly, explained what he was doing and why, etc., etc., etcI could not have asked for a more helpful technician! Great job-give the man a raise!!!!! I have used Great Dane for about years and they have ALWAYS been the best

Great Dane’s people are always the best...The best in professionalism, the best trained, and the best at going one step beyond when it comes to their assigned tasks There is no doubt in my mind that I made the right choice in buying through Great Dane

Tech was courteous,professional.knowledgableAsked if I had any concerns, questionsWent over the diagnosis of what was done,I was, overall satisfiedwith the work,explantionsA personable tech

I used DTE repair service that you providethank you and Mike for the fast and great service in taking care of furnace on a short noticeworks greatlast another 30years

Bryan Witt did an excellent job The office staff was also very helpful I contacted Great Dane due to a Thermostat problem When Bryan arrived he also asked if we wanted him to check the furnace, since maybe the problem is the furnace, even though it had a complete inspection in September His inspection showed signs of several cracks in the Heat Exchanger He felt the furnace should not be used until repaired Since this was our second inspection, we told him to do the repair The Heat Exchanger was ordered and Bryan returned to do the install He was very knowledgeable and did a professional job Thanks so much for all your help

Highly satisfied! Followed through with the whole process Particular to detail Great lead for the company Would recommend the company! Thank you for the experience