Great Richmond Rentals

Review: AC in apartment has been out since Thursday July 9th no one has returned any phone calls about the issue. Nor maintenance has showed up its now Monday July 13th.

Review: The [redacted] and rental property [redacted] "Great Richmond Rentals" aka "[redacted]" has know there is a sewage issue since I have lived in the house and I have messages from the owner stating that she knows there is an issue and nobody has tried to fix it. Currently, I have received a job offer outside of the state of **. I am trying to figure out how to move out of the house (that auto-renewed a lease without my knowledge) and when I call, I just get hung up on. This is not my first complaint against this company. If you review their feedback online, you will see that others have the same problems. Earlier this summer, the AC was out and it took them 10 days to fix it. I had to go stay some place else during this time due to the temperatures reaching near 100 degrees in the house, coupled with the sewage issue. Right now, I am trying to move to my new job out of state and I am trying to work out an agreement to get out of the house to move my belongings. When I try to speak with a representative from Great Richmond Rentals, they are disrespectful and hang-up on me. Recently, I called with issues and they responded with, "take us to court" and hung up on me. I am scared they are going to find a way to steal my deposit if I do move out. Please helpDesired Settlement: I want out of my lease. I go my way, they go their's. I never renewed a lease with them in writing after the first year, and I never received a lease agreement for the second year. I just got a note saying my lease was being extended, after I left voicemails and nobody called me back and I sent an email via the Great Richmond Rentals site to tell them I didn't want to renew the lease. The lease is ending February 2014, but I have a new job that I need to get to by november 18, 2013 PLEASE HELP!!!!

Business

Response:

Thank you for bringing this matter to our attention.

We believe their are two matters that need to be addressed in this complaint. The first is related to maintenance repairs made by the landlord and the owner. These repairs were made by the owner and our firm believes the owner was very diligent in the manner in which the repairs were made. More details are provided in the prior complaint made by this tenant. This matter was resolved.

The second complaint was related to moving out of the property prior to the end of the tenant's lease. Our goal is to over communicate the lease terms when the tenant signs the lease. Providing proper notice to vacate is so important to us that the tenant initials in multiple areas on the lease acknowledging the importance of providing a notice to vacate. It is very disappointing the tenant claims that the lease renewed without knowledge. In addition, the lease provides multiple approaches to terminating the agreement during the term of the lease. The lease will be provided to you under a separate email.

Based on our records, our [redacted] has spent time reviewing different options to minimize the tenant's expense. We believe the tenant understands these options.

Please let me know if I can be of further assistance.

Thanks

Review: I moved into a home, managed by KRS Holding dba Great Richmond Rentals in April of 2011. The home was unclean when I initially moved in. There were several closets and drawers filled with items of the [redacted], mold and mildew throughout the home and trash that was left under the stairs in the basement area. These findings were given to Great Richmond Rental previously. Over the three years that I lived in this home, I dealt with numerous accounts of management saying "one thing" and doing something else which resulted in several hundreds of dollars spent on my behalf due to mistakes told over the phone to me.

Upon moving out, I made several repairs to the home. One of such was replacing all blinds that needed replacing in the home. The lease stated that blinds were $50 each to be replaced. I received my tenant statement showing that I owed $300 for replacement of blinds. I have contacted KRS Holdings numerous times to understand why I am being charged for something that has been replaced. I was told that they have photos of the damaged blinds and this would be emailed to me. These photos have not been issued and I am being sued for damages that I have not made.

I don't mind paying for property damages that were caused by my household, however it fraudulent and unjust to force tenants to pay something that does not exist.Desired Settlement: I would like individual proof that of the damages rendered in the form of photos. If this cannot be obtained, I would like the charges removed.

Business

Response:

Thank you for bringing this matter to our attention. During a move out inspection, our goal is to always to provide a fair assessment of the property. It's disappointing that the tenant does not feel that this inspection was reasonable. There are approximately 55 pictures that show damage to the property that will be forwarded to Revdex.com. The move out ledger will also be forwarded. Some of the damage is normal wear and tear. Some of the damages fall out of the normal wear and tear limits. Hopefully these pictures help all parties to better understand the charges.Thanks

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Great Richmond Rentals releasing these photos of the damages, however it confirms my original complaint. Great Richmond Rentals is charging myself $50 per blind for a total of $300 for replacement of 6 sets of blinds. I did notice one set of blinds with minimum damage and I am not disputing this however I replaced blinds all over the home and they have not furnished evidence of "6" sets of blinds needing to be replaced.

I noticed several photos that were "[redacted] acquired" damages in the home previous to my family moving in.

12_49_37, 12_13_50

01_05_44 Storage tool shed is property of the owner. I do not have any property in this shed and have never walked in this shed.

Several photos were from excessive mold accumulation in the basement area. The owner and her brother also mentioned that the house was infested with mold. I was told by brother that he was surprised, they we were still alive.

12_47_46, 12_48_00, 12_48_11, 12_47_48_38, 12_48_54, 12_49_26

Several photos were unidentifiable, 12_50_37, 12_50_58, 12_49_38, 12_50_37

Several were duplicates.

Several photos were of thin layer of "putty" to smooth wall were photos were hung and also where a curtain drawback were placed. Owner and her brother stated to not paint because they were going to paint the entire house.

Carpet in 2nd bedroom was told to owner prior to the move out. Owner and brother advised that the carpet would be pulled anyway and to not repair.

The home is very old and needed several repairs prior to move in. I have no problem paying for damages that were from my household, however it is unjust to force a previous tenant to pay for damages that weren't fault of their own, unsafe health hazards beyond their control and property that has been replaced.

Business

Response:

The customer was provided additional information regarding this move out inspection.

Review: On Jan, 7th at 12pm, I had a pipe to busted in the attic above my apartment, I called the rental office and spoke with a lady by the name of [redacted], I asked her could she send someone to my apt, due to water was pouring from my bathroom ceiling fan and bedroom,front door entrance, her reply was, I will call the maintenance worker to come out and check, well about fifteen to twenty minutes later, I had to call back and ask was someone was coming out and address the water problem, I was told if I see the maintenance worker to chase him down and bring him to my home, at that time water was every where,.. At about one pm the maintenance worker enter my apt and called his boss by the name [redacted], he explain to him that the ceiling in the bathroom was collapsing, I was told by [redacted] that even though I dont have no ceiling in bathroom or bedroom, no way of using bathroom and the weather that day was eight degrees, that I could live and stay in that apt, i

Had to find somewhere to stay at for a week, my bed and asthma machine is damaged. On Jan 25th at 9:30 pm another tank pipe burst again my walls begin to crack from the previous work two weeks ago,.I call the emergency maintenance three times,.was told by the dispatcher that the on call person was called, and he wasnt sure why no one came out or call, my bathroom floor is damage to the point well the sub flooring is exposed, I need some help please, this apt is not safe at all, none of the lighy fixture was check, and ceiling probably will fall again, when ever I call the office, no reply, hang the phone up in my face.Desired Settlement: Refund for damage property, loss wages and work done.

Business

Response:

Thank you for bringing this matter to our attention. Our goal is to provide incredible customer service to both owners and tenants. It's disappointing when this goal is not accomplished.

First, we are very thankful that this tenant brought the problem to our attention as soon as it happened. This allows our team to address concerns swiftly.

In this specific case, the tenant seems to be upset that a water pipe broke above her apartment. The tenant has reason to be upset; this type of problem creates inconvenience. [redacted] received the notice about the broken water pipe and made the repair to the line the same day of the complaint. Repairs were made to the ceiling the following day.

The tenant also claimed that an additional water line broke approximately two weeks later. Unfortunately we do not have record of this broken line and have not noticed any water leaks during our routine inspections. In addition, the on site maintenance staff has not noticed any sort of water problem.

If their is some damage to some personal items, we can try to work with the tenant's renter's insurance to gain a better understanding of the loss. We can communicate the deductible with the owner. Some owners will provide a concession. Others do not. We have not heard for the tenant's insurance company at this time.

Hopefully this addresses the concerns of the tenant. Please let us know of any additional concerns.

Thanks

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

To whom it may concern, when I read my lease, it dont say that the tenant is to obtain rental insurance at all, at this point and time, it seems like I will be taking [redacted] to court. There is no instulation over my bedroom or bathroom, I was told by the mainteance worker [redacted] on Jan 27,2014 that he will go up in the attic and scatter some instulation over my room and bathroom nothing was done. On Feb 1,2014 the mainteance worker came to my apt to pmy bedroom, he only painted one wall and ceiling, with semi gloss paint. Pretty much [redacted] only wants to do the bare minimum or nothing at all.

Business

Response:

I spoke with [redacted] from the business and he stated that since the consumer does not have rental's insurance, personal belongings would the consumers responsibility.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I feel like this is not my fault, this was there problem, my nebynebulizer machine was destroyed, I have asthma and I need that machine, so far as this man [redacted] saying that it is my problem he is wrong, it took these people from Jan7th to Feb1 to complete the work on my apt, not to mention this company not one time offer to accomodate me in another apt until the work was over, I had to find somewhere else to stay, this is the worst company I have rented from, this company dont care about the tenants at all, I have plans to move when my lease is up, I have been living here going on six years, now due to this matter, I feel as though im forced to leave, but I refused to keep going threw the same problem again, and dealing with this slumlord, I will make sure no other tenant go threw this or forced to live in the poor conditions I was forced to live and deal with.

Review: Since Nov we have been battling back and forth with the rental office involving several numbers of things ranging from noise violations of the neighbors to bed bugs, everytime we call there is always someone so rude that it makes you dread having to call them ever. Latest call spoke with "[redacted]" and she would not allow me to speak, talked over me, and then when I raised my voice hung up on me. This is inproper customer service and instead of trying to assist their tenants they argue and make situations worse by providing the worst customer service possible.Desired Settlement: The desired outcome is based on our constant issues with this rental property is to void our lease as it is clear this company is heinous in their customer service as well as maintenance orders. We are fed up with trying to get resolutions from the rental office, as well it has become apparent they do not care about their property's well being and the tenants health.

Business

Response:

Thank you for alerting us to this matter. Revdex.com, please refer back to the complaint that this tenant had approximately two months ago.

#1, Revdex.com can you please explain the difference between to two complaints? This appears to be a duplicate complaint. If it is not, please advise.

#2. It appears this apartment is vacant, and has been abandoned. If this is the case, it would be helpful to get any additional information from the Revdex.com. Attempts to reach out to these individuals have been unsuccessful. It is critical that the [redacted] compliance regulations are met is the case. Revdex.com information may be used as evidence in potential litigation.

#3. Revdex.com, we look forward to your response so our firm can provide as much information to the owner so they can handle accordingly.

Thanks

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

#1)This is not a duplicate customer service complaint. Can either the Revdex.com or KRS Holdings prove why this would be a duplicate?

#2)The aforementioned address is NOT abandoned it is being occupied by the [redacted] family comprising of [redacted] and [redacted]. We pay rent on time and in full. We speak with the rental office almost on a daily basis, so it has been documented, last time either myself or my husband spoke with them was April 16th.

This complaint was based on the customer service provided by [redacted] and [redacted] in the KRS Holdings office, I spoke with [redacted] myself several times Wednesday and it appears his attitude has made a 180 degree change and was actually willing to hear me out. Provided that the issues we have had that are not made in this complaint, but we have discussed with the office specifically with [redacted], are resolved we would be willing to consider not trying to take KRS to court and finish out our lease until 10/31/2014. However, I do believe the workers within the office need to re-evaluate how they approach their customer service techniques as to avoid another issue such as this in the future.

Regards,

Business

Response:

Thank you once again for communicating with us on this matter. An unlawful detainer has been filed. This is the next step subsequent to a non compliance letter. This process has been described in duplicate complaints. A [redacted] county judge will make the final ruling on this case. It is always helpful to have support from the police or the community to support the claims. We are hopeful the judge rules in the plaintiff's favor. Please let me know if we can be of any additional assistance.

Thanks

Business

Response:

After speaking with [redacted] he clarified that the business response is referring to the neighboring apartment being taken to court.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I rented from krs holdings for 2 years paid rent on time. I receive a last billl from them and they are charging me for things they have not done. They charged me for cleaning a dishwasher and the apartment didnt have a diswasher, they charge me for trash removal in the yard 125. I have a timedated picture the trash wass still in the yard as of 8/18/2014. They charged me for new counter tops and they didnt replace it. My roomate [redacted] moved next and watched them no new counter and if someone can go there they will see that, I have 4 witnesses that sat outside most of the day and didnt see new2 countertops. They arae charging me court cost like 10 times on this bill. I am responsible for the carpet and dont have a problem paying them with my deposit. The bill is 1200 and I left that house clean with nothing left there.Desired Settlement: They have put it on my credit in July I moved out the last day of June. I want them to be fair and they blow that bill up. I want it off my credit and for them to actually charge me for what was really replaced.

Business

Response:

Thanks for bringing this matter to our attention. Our goal is to provided good communication, and documentation through the move out process. Upon reviewing the charges, we clearly made a mistake with the dishwasher cleaning. This was supposed to read refrigerator, but the charges will be waived as a courtesy. We truly apologize for this mistake.

The tenant ledger is attached to show the payment history over the past couple years. The ledger shows that the tenant had some problems at times paying the rent. Some of the outstanding charges are related to the attorney fees and court fees. We encourage the tenant to work with [redacted] to resolve the outstanding balance. The contact number is [redacted].

If there are additional questions, please let us know.

thanks

Review: In Feb 2014 I put a deposit on a house that was listed for $775 a month. After several weeks of delays the comapny finally told me the house was ready to move into, then they raised the price to $850 to cover to cost of the renovations they did. I told them I could not afford the new price, as it was not was what we agreed upon. The company then stopped answering my phone calls, I even stopped by the office in person several times to obtain my deposit without success. I even asked for them to relocate me in the same area with a house with the same amount of bedrooms for the same price as the original house and they would not even contact me.Desired Settlement: I would like to have my deposit refunded.

Business

Response:

Thank you for bringing this matter to our attention. Our goal is to make a positive impact in our tenant's lives. We do not have record of a home listed at $775 for the entire year. We do have record of a tenant that was supposed to take possession of a home marketed for $850/month, but did have funds required to move in. We are more than willing to apply the non-refundable deposit to another property. We are sorry the tenant is in this position, and will do our best to assist him in finding another home that fits his needs.

Thanks

Review: On August 22, 2014 I signed a one year lease with Great Richmond Rentals for a studio apt on [redacted]. On Saturday August 23,2014, I went over to apartment in question and began the cleaning process for my move in. Upon me attempting to clean the restroom I ran into issue after issue with the apartment. I took videos of the maintenance issues and began to text my leasing agent ([redacted]) about finding me another property or if he was going to let me out of my lease. The apartment had not been cleaned nor walked over prior to me going into office to sign lease. There were major bug infestations and spider webs and old feces on toilet. I pleaded with him about the fact that he never got around to showing me this place so I had the right to decline rental. He consistently tried to put me in other properties without the amenities that the [redacted] offered. I declined. So when I said I wanted to turn over my keys he told me that my lease could not be terminated and that I would be liable for studio until it was rented out. Then he stated that he was going to keep all of my money that I had put down.Desired Settlement: I would just like to get some if not all of my money back from this mix up and I would like to just get it resolved

Business

Response:

Thank you for bringing this matter to our attention. Our goal is for tenants and owners to have incredible experiences with our firm. When this does not occur, we are truly disappointed. In this case, the leasing agent attempted to assist a tenant in a short amount of time over a weekend. In addition, the property manager also attempted to assist the tenant over the weekend. We offered to transfer the tenant into another apartment. This apartment had been inspected prior to the tenant's move in, and was found to be acceptable. It's disappointing to hear the tenant had to do additional cleaning.

At this time the owner believes the property was in good condition at the time of move in. The owner agreed to not charge any additional rent, but wants to enforce all other lease terms. In addition, the owner has agreed not to file suit for any potential property damages. Our firm is sorry that this is not the outcome the tenant is seeking, but hopefully can be satisfied that the owner will not pursue any additional remedies.

If you have any additional questions, please do not hesitate to ask.

Thanks

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] I was in office today and the lease still has not been terminated and I also deserve a full refund considering that I was not allowed to see apartment prior to my move in. Another thing is that the apartments they offered were not the same as the lease I agreed to. So no I did not want the other properties and I was not over a short amount of time it was a week at least because I kept getting the run around. Like I am now. I have given my keys back yet it says I am still active with them. The two property are in confusion on who is to terminate my lease agreement. I have video and records of all the conversations. I am filing suits if this continues.

Regards,

Business

Response:

Hello Revdex.com,

Our firm is concerned that [redacted] has been misinformed. Her claim is that she visited our office on 9/12 and that her lease is active. The audit trail (posted below) shows the lease was terminated on 9/4 at 12:15pm. The owner has been notified that the tenant rejected the non-suit offer. At this point, our firm cannot promise that the owner may not pursue further legal remedies to cure the default.

KRS is disappointed that these two parties were unable to come to a more amicable resolution. If there are additional questions, please ask.

Thanks

2014-09-04 12:15:13.774 - [redacted].

Lease - Edited

Lease Status Changed From Active To Terminated

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,