Great Richmond Rentals

mold and mildew growing through out apartment smell through out house is very strong roaches and gnats through out house as well has not been fixed in two years have been emailing and contacting property over and over againwe have copies and pictures of everything

This company advertised an apartment to rent, claiming it had a living room and made me sign a form to pay a reserve or hold deposit before I could even look at the place inside
The place had NO living room so I decided not to rent
*** ***'s form illegally states the deposit is not refundableBy law ALL application or hold deposits MUST be refunded within daysLaw also states that no form, application, lease or rental agreement of any kind can override or state provisions which disallow the legal rights of the Residential Landlord Tenant Act
They refuse to refund my deposit

I have No complaints thus far. I enjoy the comfort of my apartment and surroundings.

Lynette in the rent office is AWESOME! She does a wonderful job and Roy the

Maintenance Man is On the Ball in getting repairs done in a timely efficient manner!

Kudos to you Both!
#onehappytenanthere

I contacted them to manage a property for me for one year, collect rent and suchAfter a month the agent, named James something, told me the house was unrentable unless I approved their crew to do thousands of dollars in repairs and renovationsI said I would get estimates from other companies as well, he insisted I didn't and said I would not find a better price, I said I was going to get estimates anyway and he said he wouldn't work with someone who didn't trust him, cursed at me and hung upThe estimates from other companies were less than a third but that isn't the complaintA few days later their maintenance? crew contacted me to approve the bill for the renovations I already rejectedI explicitly said no and demanded they return the keys, which they did A few weeks later I contacted a realtor and planned to sell the houseAfter about a month or so the agent went to the house to get it ready to list and found it occupiedThe occupants have a lease through this agency for

My husband and I viewed a house being rented out by Great Richmond Rentals on Oct 4th The agents name was Kelly E***We took a tour of the house and Kelly informed us that the house would be remodeled and that we needed to use our imaginationWe put a $*** deposit on the house and the move in date was set for Nov 1stKelly said the house would include everything, a refrigerator, stove, microwave, and dishwasherTwo weeks later he calls me and tells me the landlord wants another half a months rent added to the security depositThis should have been the RED FLAG TO RUN! One day before move in day Kelly texts me and tells me that they aren't including a refrigeratorREALLY?? They don't have to include what was promisedI have this all saved on my phone via text messagesSo they let us have about $*** to go buy a frig but it cost me $*** at ***Throughout the month I texted Kelly asking when I can see the updated house and pickup the keys and he blew me off for over a

I had contacted great Richmond rentals in February when I saw an ad on *** advertising for apartmentsThey listed their name and contact number stating call or textI called no answer left and message only to just receive a textThe employee named *** did not answer the phone and when I did proceed to ask questions, through text, it was very short and he basically ignored me after asking questions about how the process works In March I had contacted a Reese G*** in regards to an apartment He as well did not answer the phoneHe only text me after I left a voice mailI asked him to call me and he never didI then received a text saying fill out a $*** application fee online and input his name and let him know when I was doneSo I did as I'm an expecting mother needing a place fast to move intoAfter I did the app fee and spent the ** dollars, I text him and told him I submitted the application and he then text me the next day saying I was approved and when can I

I am currently leasing a commercial property from this company, since the end of May Upon moving in to the location, there were evidenced of major repair issues consisting of a leaking bathroom sink, windows that are rotten that are painted shut and faulty elecrical outletsI have reported these issues to great richmond rental on numerous occasions over the past several months I have even spoken with Craig, who assured me that he would have these issues addressed After a month later of consistent calls for repairs, a property maintenance manager contacted me to schedule an appointment with a contractor Contractor came out to the location on 6/24/to assess and make a report of the needed repairs Since this date I have repeatedly requested a follow up and status of when the repairs would be completed and recieved no answer or follow up These people are slum lords and should be out of business they continue to violate city maintenance codes and refuse to address paying

I have been calling the Great Richmond Rentals office every week/a few days per week for the past 3-weeks regarding a leak from the ceiling/ceiling fan in my bedroomThis problem began when our central AC system was replaced incorrectly by company’s maintenance over months ago, which is when me and my roommates initially notified the maintenance when the leak beganI felt the living conditions in my bedroom have been unsafe because my fan or ceiling could collapse in on me while I was sleeping due to excess water damage, due to this and other reasons I have not been living in the houseAlso, I believe the wood floor may now have mold due to this problem not being resolvedMaintenance workers have showed up after calling repeatedly and they have done nothing to fix this issueMost of the time they just made the problem worse, my ceiling would start to leak more when they left sometimesNot to my surprise my ceiling did collapse in recently, if I was sleeping in my room I would

Dealing with KRS Holdings in Va BeachRented a house thru them starting 2/16/House had been vacant for and 1/monthsIt was not properly cleaned (food, bugs in fridge, baked on food and crud in ovens, crap on floor from carpet installation)There were also NUMEROUS repairs needed which would have been revealed with the most cursory of inspectionsTook several nasty e-mails to get repairs started, and of 3/2/about half are done!! I can understand the company not being Revdex.com accredited

Thank you for bringing this disappointing experience to our attentionWe are truly disappointed that this resident has started the relationship off on the wrong footIt's not acceptable for our residents to feel rushed off the phone when they have had several maintenance needs in the first
monthThe senior managers have been alerted to the problems at this apartment, and will be following up the week of 1/16/to assess the progress of the repairs and hopefully re-establish the original trust this resident had when they signed the lease with *** ***.Thanks again for providing *** *** the opportunity to make this situation right!

Thank you Revdex.com for assisting this residentOur firm's mission is to create wonderful experiences for both our clients, as well as their tenantsWhenever an experience does not meet these expectations we will strive to improve the situationIn this case, the owner of the property provided
concessions to the tenantAt this time the concession amount does not reconcile with the amount of rent paidIn speaking with the manager that is working with the the owner, the belief is that a resolution should occur by the close of AprilHopefully this will minimize the generation of an additional default letter.I hope this information provides better clarity to why the letter have been generated, and the actions that are occurring that should reduce the risk of recurrenceThanks

Company held a public open house that was not permitted by renters people were freely allowed to walk through my rental with only wife and kids present No rental agent was present during this I had very confidential and proprietary information in my office, as well as the well being of my family was compromised during this I reached out times to talk tho them about this with no call back or care
Company took **% of my deposit on items that were present at time of move in Most items were listed on inspection sheet, some items were things that we are responsible for

The company lists homes for rent using sites like ***The company website asks that you complete a rental application at a $** cost to become a qualified applicantThe company has failed to process the application in a timely mannerOn my first three phone calls to check on the application - I was advised that the applications are handled by another department, and no, I cannot speak with them to check on the statusWhen you inquire about the specific home I was interested in, they informed me that the application is really so I am referred to an agent which then offers me "other homes" I'll probably be more interested inI asked if they have not yet pulled my credit report and processed the application, I would like them to remove my application and refund the feeOf course, the representative stated this was not possible the application fee's are non refundableThis organization has the lowest *** rating and all of the feedback is the same as I have just writtenThey ta

Hello Revdex.com,
Our firm is concerned that *** *** has been misinformedHer claim is that she visited our office on 9/and that her lease is activeThe audit trail (posted below) shows the lease was terminated on 9/at 12:15pmThe owner has been notified that the tenant rejected the non-suit offerAt this point, our firm cannot promise that the owner may not pursue further legal remedies to cure the default
KRS is disappointed that these two parties were unable to come to a more amicable resolutionIf there are additional questions, please ask
Thanks
2014-09-12:15:- ***
*** *.
Lease - Edited
Lease Status Changed From Active To Terminated

We rented our Richmond townhouse with the company in question, they found us a terrible tenant who paid rent late every other month and had neighbors contacting us with complaints about his dog, etcWe decided not to renew with the tenant or the coand couldn't wait for the tenant to move out, even though we knew we'd find a messSure enough I arrived at the house and was great by: heavy urine stains on the downstairs carpets causing a terrible smell through half the houseThe tenant's dog had also: chewed areas of the wooden staircase banister causing me to have to repair and paint the lower staircase and the upper staircase to make them match, chewed off the corners of the downstairs window sill in places needing massive repairs, destroyed the yard and owner did not pick up waste so the yard smelled awful and was a health hazard, clawed at a UV protectant film on the doors in the sun room causing that to need replacingAs for the tenant, he left a large red stain on the mas

Attached is a photo of the notice of default

Jan 23rd is the first day I complained of water leaking over my kitchen--via the Maintenance Portal online (as their procedure)When I was not contacted the next business day, I called received a voicemailSeveral hours later, I called and asked for someone other than maintenance (I know someone works there named Craig) so I could talk to someoneI was given an email address to send pictures
Several emails (over 20), phone calls, text messages, voicemails, online requests, and phone conversations later---nothingIt has almost been two months, and now brown spots are covering every ceiling in the home
Diane emails me--"my supervisor look at the pictures, and he doesn't think it looks like mold)
I was redirected (by Diane) to Jessie--she gave me her cellphoneAfter weeks of talking to Jessie via email, text, and phone calls--I was told
--OOPSEven though we asked you to be there between 10-to let the technician in, texted to let you know he was late at 11:30, nobo

In the summer of 2016, I contacted *** ***, Incin *** **for the purposes of renting out my homeI was informed that *** *** offers management of the property during the leasing period or background checks and screening of potential tenantsMy wife and I choose to have tenants screened by *** *** and we would pay the first month’s rent to *** *** I entered into an agreement with *** *** in the summer of A tenant was found by *** *** and a lease was signed 06/29/
Unfortunately, we did not receive services consistent with the standards advertised by *** ***I am very disappointed in the services provided because the tenant screened by *** *** has violated the lease in multiple waysShe has been late each month, a criminal history, multiple unlawful detainees, and has spent most of the month of January in jailIn addition, the tenant screened by *** *** has criminal and civil history in *** ***, *** ***

I went to a leasing office to apply in order to get their apartment listings on August 17, I was charged $** cash, and was told that I would be contacted in 4-daysI expressed the urgency of my situationI had a due date to complete a programThey never contacted meI went back to the office days after I paid to inquire about the status of my applicationThey hadn't started the processI expressed that I no longer wanted to do business with this agency because I paid for a service I did not receiveI requested a refundThe receptionist, Gregoria, said she would respond to my complaint before 5pm because the manager was not thereI got a text around 3:pm, saying I was not approvedThey didn't start the process until after I asked for a refund for services not renderedThey did that just to keep my money that I requested them to return

Thank you so much for alerting us this concern from the residentOur goal is to satisfy our owners and their residentsIn this case, the owner cannot provide the resident a concessionWe're sorry that this decision was not favorable to the residentAs the intermediary, we must follow the owner's
directive in this matter.If there are any additional question, please do not hesitate to ask.***