Great Richmond Rentals

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it completely absurd that they are trying to paint the tenants irresponsibility with paying his rent and their complete lack of enforcement as a good thing for me by trying to say it was lucky bonus income for meI would have gladly had a tenant who paid on time and didn't leave his pet alone to hours a day to use my carpet as his bathroom than the $that trickled in over the course of the lease. One month the tenant was so late in his payment that I almost didn't get my disbursement that month and would have had to cover the mortgage on my ownI have a feeling of the rental company was financially responsible for seeing to the repairs rather than myself, and if I had stayed with their company to re-rent to another tenant that they would see these fees differentlyThe downstairs carpet should have been replaced due to the damage done to the padding that can't even been seen after it was soaked in urine, however, I was unable to do that because I knew I would not be getting enough money to cover that expense even if I did get the full $of the depositThe rental company assured me that if any damage beyond that was done they would charge the tenant extra, somehow I knew they wouldn't follow through on that promise eitherIf that was the case then the experienced expert who walked the property and no doubt experience the smell would have seen the state of the carpet, seen in needed replacing due to the excessive urine damage and calculated the square footage of the downstairs area, along with the price to replace that amount of carpet and padding, and that amount would have been charged to the tenant?
Regards,
*** ***

Horrible waste of money and time very negative experienceI found houses I adored and contacted the company immediately by website and by phoneMy response back was a text message to go onto the website and fill out a rental application & fee $and come by the officeI called but no answer just the same message multiple timesSo I drove to the office and was advised the exact same thing which they could of told me over the phone so min drive was a waste of timeWas advised my houses I was interested in were still available but they wouldn't schedule a viewing until I filled out an applicationAlso that I had to stay with the same realtor that I couldn't change associates even though there were different people assigned to different listingsI really didn't want to do that because there weren't many or any pictures of the properties to view but I drove by the area and liked it so I filled out an application for myself and my spouse so $Then days later I was told I was approved but the houses were not available any longerSo I was a little upset but they said they have tons of listings all over so was told to come into the office again to discuss listingsSo I went by the office and was given a listingswas one that I liked and all the rest were either outside of the area requested or out of my price rangeAnd he knew exactly what I wanted because he wrote it down on the paperwork in front of me before looking through listingsI requested pictures of the house that I like since there were none and he then stated it was not available any longerSide note it's been over weeks since he stated these houses were not available but they are still listed available on their website as well as other sites like ***, ***, and ***I figured he would keep a look out if something popped up but no never received any communication over weeks from him trying to help me find a houseI found more in the same area that I like and asked if they were available and days go by and then received a text stating you are probably not approved for those housesI stated that they were in the same price range and area as the others I requested viewings and he stated that my credit score may not be good enough but he doesn't know since he is not in the office to look at my fileHe stated come by the office and I will get you a listing also to reserve any house now its $Let me remind you I have yet to see any housesAdvised him that I cannot keep taking off work to come by his office but if he could email me a listing I'd appreciate itNo email received no text or call back nothingVery bad customer serviceOnly thing good is that they were fast with the background check if they even did one

I moved into an apartment here on *** *** *** and haven't had AC in the Unit since I moved inI have called the property manager multiple times and she has promised me that someone will fix the ACNo one has showed up to fix it nor have contacted me It has reached degrees in my unit I've sent certified letter and letters in the mailI need help I can't afford an Attorney , I just want them to fix my unit I' not sure if should pay my upcoming rent or notWe will be in triple digit temperatures in the next day or so I've had to go out and purchase a window unit but I don't feel safe with that in my window

mold and mildew growing through out apartment smell through out house is very strong roaches and gnats through out house as well has not been fixed in two years have been emailing and contacting property over and over againwe have copies and pictures of everything

I told my rental company my family and I were having issues with our neighbors when the situation was small and escalated into a bigger situationWhen the situation started to get bad we called the police and the rental company told us to provide all police documentation so they could either evict our neighbors or do an emergency transfer for usThey had mentioned it was going to be hard so we had to get all the police documentation and send it to themWe did, but in the midst of the process our neighbors pulled out a gun on us and were then arrested for trying to fight a police officerWhen I told the Great Richmond RentalsThey basically told us because the neighbors payment history was better than ours, they could not help usThey also told us because of our credit score only qualified for the area we were in
Dealing with the situation I know its something because it was going to be hard to handle they basically told us there's nothing we can doNot to mention they don't f

Thank you so much for bringing this matter to our attentionOur goal is to try and make our tenants and owners incredibly happy with our servicesUnfortunately, *** *** is not a happy tenantUpon move in to the property, we did not advise *** *** that the HVAC was a hybrid systemThe system
is designed to be fueled by oil when temperatures reach a certain temperatureOur company was unaware of this functionWe offered *** *** $and the option to move out at her leisureDuring the same period the owner was gracious to change the HVAC system to only use electric as the fuel source, an investment worth approximately a few thousand dollarsIn addition, we have communicated on a regular basis with *** *** advising her of the improvements being made to her home
The owner have been incredibly accommodating and *** *** extremely fortunate to serve clients such as theseWhile the tenant has had a choppy first month, hopefully the tenant will enjoy the remainder of her lease
Thanks

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I feel like this is not my fault, this was there problem, my nebynebulizer machine was destroyed, I have asthma and I need that machine, so far as this man *** saying that it is my problem he is wrong, it took these people from Jan7th to Febto complete the work on my apt, not to mention this company not one time offer to accomodate me in another apt until the work was over, I had to find somewhere else to stay, this is the worst company I have rented from, this company dont care about the tenants at all, I have plans to move when my lease is up, I have been living here going on six years, now due to this matter, I feel as though im forced to leave, but I refused to keep going threw the same problem again, and dealing with this slumlord, I will make sure no other tenant go threw this or forced to live in the poor conditions I was forced to live and deal with

I am writing this complaint on behalf of my brother, *** ***, who receives disability benefits from the *** *** *** *** for a mental health disorder and does not understand how to formalize a complaint and pursue rectification for the breech of agreement from Great Richmond Rentals(GRR)My brother has a long history of homelessness and after receipt of the section voucher from the *** *** *** *** *** *** last year was overjoyed to be accepted by GRR for *** *** *** in October 2015; they agreed to give him a townhome apartment on the front row near the rent office then informed him four days later that they had to switch his apartment; they also set the day for the *** inspection back two days and switched him to a garden apartment in the back with a wooded area and a dry creek with no lightingHe found out that GRR had rented the townhouse apartment originally promised him to someone else so he had to ta

KRS thanks the Revdex.com for alerting us to the tenant's concernsMs***, it is truly unfortunate that there is some sort of confusion with this situationThe notes we have on the communication with you are a little different than what is being disputedAttached is the lease that was signed and
initialed in several placesPlease take some time to reviewAfter you review, please let us know if you have any questions that we can answerHopefully this information has been helpful and meets your needs

Advertisement stated location was under complete renovation via websiteAt move in there was a serious pest issueI was unable to stay in the home and had to stay in a hotelI have been unable to utilize the kitchen cabinets due to the the pest issueRecently maintenance called requesting me to terminate the leaseA bit thereafter the Resident Relations Specialist, Property Manager and Maintenance called on speaker phone sharing the resolution is that we will do nothing via the property managerI shared with all three parties that I loved the location, layout and space of the residenceI only begged for sanitary cabinets for the sake of my * year old little girlI was in tears the way way all three of them could care less and be okay with the fact the cabinets were not renovated and that pest feces are stuck to the creases of cabinetsKRS has already painted over some of the cabinet to cover it upI had roach eggs in the rubber lining of the refrigerator and requested a diffe

I recently contacted james B*** on oct to inquire about a property I seen on hot padsHe did not answer the phone but instead texted me responsing saying to fill out a application online and pay $before I could view the property and see if I liked itHe told me if I didnt want to do it online I could stop by his office so I went to his office to fill out the application and pay thinking I would able to look at some propertiesHe wrote my receipt on his card which I thought was unprofessional! He gave him $dollars for three applications I wanna say like days later one of the applicants with me receive a text saying your denied myself nor the other person received a text I texted james assistant checking on my status and she ignored my texts when I asked the reason why I was never contacted if I was approved or not I also asked her why did I get denied because we paid $dollars we deserve a reason she never responsedThe other applicate called her and she told him she would look at his file and call him back she never did I talked to james on the phone and he was rude and said he would look into my application and get back to me which he never did I wait a week and half and decide to go to the office to get the reason why we were denied and his assistant was acting funny and showing signs of deception I'm not sure what they have going on but it wasn't right to take someone's money knowing they don't qualify him and his assistant told lies stating they contacted us when they never did I will warn anyone that I come across never to rent from these people

This company sends contractors (or a handyman) out to fix things, yet never comes out to see if the work is properly completed Nor do they fix the stuff that is life threateningThe foundation is crumbling, my bath tub is cracked up stairs, causing water to leak through the ceiling in the utility room My toilet...omg wiggles when I sit on it(The repair man tried times to fix correctly but couldn't) The work is so bad my own kids could do a better jobI have called the maintenance company and young lady handling the property telling them the repairs were not complete plus the work that was done simply is unexceptional I have asked Craig to come and look at the property more times than I can countHow con a management company manage a property that they haven't seenSome how he things this house is worth $*** rentHe has lost his ever living mind! Hr has no idea all the problems in this houseThe mold is so bad I ripped the carpet out(Foundation is crumbling)Th

I rented a townhouse managed by Great Richmond Rentals My lease ended on April *** *** I was present during the move-out inspection and was told there were things wrong with the townhouse: scratch on hardwood floor near stove, anchor mark in wall from dresser in bedroom, and stain on step of carpet on stairwell I received my move-out calculation about on June **th and notice there were several other items being charged to me that I was not made aware of at move out First, I was being charge rent from May *st to May *th, when I clearly moved out on April **thSecond, I was being charged $*** for "premises cleaning" when the move out inspector said the place was clean and did not note any cleaning concerns Third, I was being charged $*** to fix a scratch in a hardwood floor When I called about my concerns, they took over a month to follow up and only removed the rent charges when they verified that I had turned in my keys on April **th They were unable to tell me why

We into our apartment in October of in the *** *** *** in *** ** leased by *** *** or Greater Richmond RentalsSince moving in the home there has been a steady roach infestation and bed bug infestation in the whole buildingWe have had to pack up our apartment a total of times to be treated for bed bugsThis includes washing all curtains, blankets and clothes in the house, dissembling all furniture and spraying the apartment down with alcoholThe exterminator comes once a month to spray for roaches where we have to unload everything out of our cabinets and closetsWhen we moved in the apartment there was no air condition unit in the apartment nor was there a refrigerator, we also had to wait another day for the apartment complex to send someone out to clean the apartment and remove trash from outside the door until we could move inWe received the refrigerator days later and the air condition a week later prior to move in dateThe air conditioner was

Hi My Name Is *** *** I Stay At *** *** ** *** * At These Apartments They Have Inspections Every Months Well They Came Too My House And There Was A Dog In My Unit Now The Policy Is That If They See An Animal Then It's A $*** Fine that following Monday I Get A Phone Call From A Person In The Rental Office Telling Me Not Too Pay the rent For October Because He (The Owner) Seen A Dog in My unit ..Well I Ask If There Any Way I Can Talk Too Him or Any Body And The Person Respond NO I Was Told Too Move And Start Fast Because He is evicting You REGARDLESS THE SITUATION

Thank you for bring this concern to our attentionThe maintenance team will assess the concerns and make the needed repairs
As far as the pets, please contact the tenant relations specialistsCall 804-282-1877. We recognize that pets are like family members, and
sometimes the lease is not completely understoodIt's important to have the pet addendum completed

I hope all is wellI wanted to follow up on complaint ***I thought our firm had already respondedMr***, the tenant, has been a tenant at the property for multiple years, and has been a tenant at another property the firm has managed as well.We do not have record of advertising in the
manner of the claimIn addition, Mr*** had lived in unit before moving to unit He clearly understood the manner in which the property was metered.Mr*** understands that the Revdex.com is a wonderful avenue for which to communicateI will forward an email generated in August in which he had sent additional complaints to the Revdex.comI will also forward a legacy lease from his prior tenancy in the buildingPlease let me know if this information is helpful

I notified maintenance of a leak over a month agoThey began repairs and discovered a second leakThe first leak was repaired, but they have yet to repair the secondThe technician hasn't been out to my property since 12/21/They finally scheduled him to repair the second leak on 01/10/18, which he was then pulled to repair another property insteadI didn't receive notice until 4:26pm on the 10thThe voicemail left by maintenance stated I'd receive a call the following morning to rescheduleWhen I called I was brushed off and told he'd come by that dayNo show, againI called Friday morning and was brushed off and told that it'd be early the following week before he could get outI still haven't heard from anyone, and this is affecting billing cycles through the county

This company was chosen to manage a house we own It was discovered by an employee of KRS (Leslie T***) that there were unauthorized occupants living in the establishment A letter was sent to the renters by Craig W*** (leasing specialist) to the renters The renters replied that the people in question only visited from time to time, and he considered the situation rectified After discovering that the people living at the house were not the renters who signed the lease, we were told by Craig that "they pay their rent on time", and that it was rectified Even though there were still unauthorized occupants living there (we have pictures and evidence to support that, and neighbors who verified who was actually living there on a daily basis), and the unauthorized occupants had bankruptcy, foreclosure, dismal credit and rental history, and misdemeanor charges for theft..but KRS didn't bother investigating further We asked for monthly property investigations at our expense, and wer

Thank you for bringing this matter to our attentionOur goal is to make a positive impact in our tenant's livesWe do not have record of a home listed at $for the entire yearWe do have record of a tenant that was supposed to take possession of a home marketed for $850/month, but did have
funds required to move inWe are more than willing to apply the non-refundable deposit to another propertyWe are sorry the tenant is in this position, and will do our best to assist him in finding another home that fits his needs
Thanks