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Green Gate Services LLC

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Reviews Green Gate Services LLC

Green Gate Services LLC Reviews (86)

In response to the Revdex.com complaint for [redacted] dated March 29, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on November 25, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments For clarification, in her compliant, [redacted] questioned whether Green Gate Services is licensed in her state to do business As stated in [redacted] loan agreement, upon her signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where she resides are not applicable to this loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws [redacted] has been an excellent customer, and Green Gate Services regrets that the customer’s experience was anything less than ideal In light of her financial hardship and concerns with the service provided, we will waive all of her finance fees and settle with the customer for a portion of her principal balance Additionally, we will have folldiscussions with the representative that emailed her to ensure service is on par with [redacted] initial experience(s) with Green Gate Services Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

stated previously in [redacted] June 19, 2017, compliant – “ [redacted] next payment is due on June 23, Notwithstanding the fact that this loan is legal per the terms of the customer’s executed consumer Loan Agreement, provided [redacted] Edwards’s positive payment history, as a courtesy, assuming the June 23, 2017, payment clears, Green Gate Services will waive the remaining balance on the customer’s account, and we will consider her loan settled, so long as the customer considers this matter resolved.” Prior to the June 23, 2017, payment, [redacted] had paid a total of $450, which is less than the $she borrowed If the June 23, 2017, payment clears we write off the account If the payment does not clear, we will work with the customer on collecting the payment that returnedIn total, we are asking the customer less than one finance fee total

In response to the Revdex.com complaint for [redacted] dated September 21, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on June 14, All loan documents were properly executed by the customer In accordance with the terms of the loan agreement, Green Gate lent Eric Dunn $and the customer agreed to pay back the loan in installments In his letter, [redacted] questioned whether Green Gate Services is licensed to do business in his state As stated in [redacted] ***’s loan agreement, upon his signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where he resides are not applicable to his loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws Outside of the tightly enforced script utilized by loan representatives, upon receiving his funds, [redacted] was issued an email with helpful tips, reminding him of his payment options and the terms of his signed loan agreement, which has a table to reflect a finance fee is due on each due date Additionally, Green Gate Services also sent the customer courtesy reminders before each of her due dates to ensure he understood her payment options and balance [redacted] had the option to pay only one finance fee if he paid off his loan in full on his first due dateOr, in addition to the finance fee, he could have applied additional funds to the principal balance, which would have reduced subsequent finance feesOr, lastly, the customer could pay the finance fee only, which would not reduce his principal balance or subsequent finance fee(s), which is what the customer has being paying to date Notwithstanding the fact that this loan is legal per the terms of the customer’s executed consumer Loan Agreement, as a courtesy, Green Gate Services will waive the remaining balance on the customer’s account, and we will consider his loan settled, so long as the customer considers the matter resolved Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

In response to the Revdex.com complaint for [redacted] dated April 25, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on December 27, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments based on her pay schedule, which is listed in the customer’s signed loan agreement Per [redacted] request, her phone number was added to our do not disturb list, so the customer will not be contact at her place of employment, which she provided us upon being approved for the loan As of this complaint, [redacted] is working with the manager of our Collections Department In total, the customer has paid $of the $she borrowedAs a courtesy to the customer, Green Gate Services only requests that the customer pay back the remaining principal balance, one finance fee, and the return fee for the items that returned Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

Complaint: [redacted] I am rejecting this response because: I will not be intimated by this company any longer, they are rude and a company that has no cordesyI will no longer pay on this loan, they debited my account for 1,They only reason they stopped was because I was forced to do a stop payment and change my whole accountThey would change there ways to debit my account to get money out, as I said before I have my discharge letter for bankruptcyI have all documents from the bank of there foul practicesI reject the resolve.Sincerely, [redacted] ***

In response to the Revdex.com complaint for [redacted] dated October 18, 2016, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on July 28, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments Green Gate Services apologize for any delays in responding to the customerTypically, all emails are responded to by the next business dayUnfortunately, we are not open on the weekend, so the earliest we would have replied was Monday or today at the latest Since filing with the Revdex.com, [redacted] has been made an offerAs a courtesy to the customer, all of [redacted] ’s finance fees were waived, and Green Gate Services has only requested a portion of the principal balanceThe customer has since told Green Gate that he would follow up with us on Friday October 21, 2016, to inform us how he would like to proceed Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ In response to the Revdex.com complaint for [redacted] dated November 10, 2015, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC ("Green Gate") on July 01, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments In her letter, [redacted] questioned whether Green Gate Services' can conduct business in her stateFor clarification, as stated in [redacted] ' loan agreement, upon her signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where she resides are not applicable to her loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws, therefore [redacted] is obligated to perform to the terms she agreed to under the loan agreement Outside of the tightly enforced script utilized by loan representatives, upon receiving her funds, [redacted] was issued an email with helpful tips, reminding her of her payment options and the terms of her signed loan agreementAdditionally, Green Gate Services also sent the customer courtesy reminders before each of her due dates to ensure she understood her payment options and balance Regardless of Green Gate Services' efforts to keep an open line of communication regarding the payment options, we regret that [redacted] 's experience was anything less than idealAs a courtesy to the customer, Green Gate Services will settle with [redacted] and write off her remaining balance Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information, please do not hesitate to contact us Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that they are closing my account and will settle with me by writing off my remaining balance

In response to the Revdex.com complaint for [redacted] dated September 20, 2016, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on July 19, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments Outside of the tightly enforced script utilized by loan representatives, upon receiving her funds, [redacted] was issued an email with helpful tips, reminding her of her payment options and the terms of her signed loan agreement Additionally, Green Gate Services also sent the customer courtesy reminders before each of her due dates to ensure she understood her payment options and balance [redacted] had the option to pay only one finance fee if she paid off her loan in full on her first due date, which the customer did on her initial loan with Green GateOr, in addition to the finance fee, she could have applied additional funds to the principal balance, which would have reduced subsequent finance feesOr, lastly, the customer could pay the finance fee only, which would not reduce her principal balance or subsequent finance fee(s) Despite Green Gate Services’ efforts to keep an open line of communication, [redacted] elected to pay only the finance fee on her first payment, and applied additional funds towards her principal on the subsequent payments In her letter, [redacted] also questioned whether we are licensed As stated in [redacted] ’s loan agreement, however, upon her signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where she resides are not applicable to this loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws Notwithstanding the fact that this loan is legal per the terms of the customer’s executed consumer Loan Agreement, we regret that the customer’s experience was anything less than ideal So long as the customer considers this matter resolved, as a courtesy, Green Gate Services will waive one of the customer’s finance fees, which we will credit to the customer account Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

In response to the Revdex.com complaint for [redacted] dated August 8, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on July 29, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] *** $and the customer agreed to pay back the loan in installments Outside of the tightly enforced script utilized by loan representatives, upon receiving her funds, [redacted] was issued an email with helpful tips, reminding her of her payment options and the terms of her signed loan agreement, which has a table to reflect a finance fee is due on each due date Additionally, Green Gate Services also sent the customer courtesy reminders before each of her due dates to ensure she understood her payment options and balance [redacted] had the option to pay only one finance fee if she paid off her loan in full on her first due date, which would have totaled the $that the customer referencedOr, in addition to the finance fee, she could have applied additional funds to the principal balance, which would have reduced subsequent finance feesOr, lastly, the customer could pay the finance fee only, which would not reduce her principal balance or subsequent finance fee(s) Despite Green Gate Services’ efforts to keep an open line of communication, [redacted] elected to pay only the finance fee on her first three payments Notwithstanding the fact that this loan is legal per the terms of the customer’s executed consumer Loan Agreement, once the customer makes the payment due on August 22, 2017, we will write off the remaining balance on the customer’s account, so long as the customer considers this matter resolved Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ [redacted] has been a great customerWe are more than happy to settle with the customer for the principal balance onlyA manager reached out to the customer and offered to settle for $total, which the customer can pay back in multiple payments Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am willing to accept as long as they can assure me that no interest will be placed on this account nothing extraI no longer have a bank accountSo I need another alternate way of payment Final Business Response / [redacted] (4000, 9, 2015/10/05) */ Green Gate Services remains willing to settle with the customer for the $principal balanceA manager has reached out to [redacted] and documented the offerIf the customer needs to make alternative payment arrangements, we ask that she work with the manager directly and reply to the emails that were sent to her

In response to the Revdex.com complaint for [redacted] dated August 8, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on June 23, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments As stated in [redacted] loan agreement, upon her signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where she resides are not applicable to this loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws [redacted] borrowed $and has paid a total of $Green Gate is willing to work with the customer on arrangements; however, at a minimum, [redacted] would need to payback the principal amount that she borrowed Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the June 23d payment will not be paid, as fees on this loan has made my total so far well above the original loan.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ In response to the RevDex.com complaint for [redacted] dated August 20, 2015, please see our response below. [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC ("Green Gate") on June 15,... 2015. All loan documents were properly executed by the customer. In accordance with the terms of the loan agreement, Green Gate lent [redacted] $300 and the customer agreed to pay back the loan in installments. [redacted] made three successful payments towards her loan. On the third payment, however, funds were returned due fraudulent activity that had occurred on the customer's account. At that time, an Account Specialist did leave a voicemail for the customer, informing her of the return. In that voicemail, the Account Specialist made reference to contacting the customer's place of employment, which was provided at the time the customer took out the loan. The follow-up call between [redacted] and the Account Specialist was counterproductive, and we have since met with the collector in question. [redacted] has been a good customer of Green Gate Services, and we regret that her experience was anything less than ideal. Per the customer's request, we have added the customer's place of employment to our "do not contact" list, and we have frozen her account so that no additional finance fees are assessed. As of August 24, 2015, [redacted] has made arrangement with another collector to pay off the remaining balance on her account. Based on the information provided above, we trust this issue has been resolved. If you have any questions or need any further information, please do not hesitate to contact us.

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ In response to the Revdex.com complaint for [redacted] dated May 28, 2015, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC ("Green Gate") on April 23, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments During the initial call with [redacted] , the employee explained that if the customer paid off her loan on the first payment, there would be a total of a $finance chargeHowever, the employee also explained that if [redacted] paid only the finance fee and didn't pay down the principal, another fee for the same amount would be assessedThe conversation is further supported by the TILA in the loan agreement that [redacted] signed, which illustrates the worst case scenario, the total amount the customer would pay if she only paid the minimum paymentAfter issuing the loan, Green Gate Services also emailed the customer helpful tips reminding her of her payment options and the terms and conditions of her loanBefore each of her due dates, Green Gate also sent [redacted] reminders regarding her upcoming payments and her remaining principal balance After paying finance fee of $successfully, on April 30, 2015, [redacted] 's second payment returned after the customer placed a stop paymentAfter attempting to reach the customer on her cell phone and by email, Green Gate contacted the customer at her place of employment, which the customer provided at the time her loan was approved In total, the customer borrowed $and has paid back a total of $Notwithstanding the fact that the customer agreed to the terms and conditions of the loan, Green Gate would be happy to make arrangements with [redacted] Since the customer successfully paid one finance fee, we only ask that the customer pays back the $principal balance that she borrowed, which the customer stated she intended to pay upon taking out the loanPer the customer's request, Green Gate has also added [redacted] 's work phone number to our do not call list Based on the clarification provided above, we trust this issue has been resolvedIf you have any questions or need any further information, please do not hesitate to contact us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot make a $payment IN FULL, that is the reason I needed the loan in the first placeI feel that this is an unfair requestI recently got my hours cut back at work and am unable to make more than $payments a month or $every two weeksAlso, my employer is still recieving calls to my job even AFTER the company stated they would not call my place of employment since we are unable to receive personal callsI have already been written up once for this and it is effecting my job Final Business Response / [redacted] (4000, 9, 2015/06/08) */ The customer is not required to make a $payment in fullAs noted in the initial response, Green Gate services is willing to make arrangements for the payback of the $borrowed If the customer is receiving calls at work, it is not from Green Gate ServicesWhen her work number was added to the "no not call list" on May 29, her work phone number was changed in the system, so Green Gate Services no longer even has a record of the employment phone numberHer account was also pulled, so that a manager could handle the account directly, and there have been no attempts, as this response, to reach the customer at all The customer will be contacted this week to make payment arrangements for the $she borrowed

In response to the Revdex.com complaint for [redacted] dated April **, 2017, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on March 23, All loan documents were properly executed by this customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments This is [redacted] ’s second loan with Green Gate ServicesUpon being approved for his current loan, the customer did not mention that his pay cycle had been changedHe did notify as after being approved that his pay dates had changed and a request was submitted to permanently change the pay cycle Unfortunately, the customer was still debited on his original due date, so as a courtesy, Green Gate Services refunded the payment The second payment was also submitted on the incorrect due date; however, it was week after his modified original payment was due, so the payment was not refunded Given the bad experience, Green Gate Services will waive the customer’s payment that is due on May ***, [redacted] ’s next due date wil be May **, All payments from that date moving forward will be every other Friday Additionally, we will subtract the $OD fee that the customer received from the payment due on May **, A manager has been attempting to establish contact with the customer; however, we have not heard back from the customer to date If he has any additional concerns, Green Gate requests that [redacted] return our callsOutside of that, Green Gate apologizes for the confusion and hopes that the additional steps taken to resolve the problem meet with the customer’s approval If you have any questions or need any further information however, please let us know

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ In response to the Revdex.com complaint for [redacted] dated August 25, 2015, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC ("Green Gate") on August 4, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments In the original call between the customer and the loan representative, the three payment options were explained to the customer [redacted] had the option to pay only the finance fee, which would not reduce the principal balanceAlternatively, the customer could either pay off the loan and pay only one finance fee, or pay down the principal balance, which would reduce the finance fee on the following payment, which the customer elected to do for her first two payments Outside of the tightly enforced script utilized by loan representatives, upon receiving her funds, [redacted] was issued an email with helpful tips, reminding her of her payment options and the terms of her loanAdditionally, Green Gate Services also sent the customer courtesy reminders before each of her due dates to ensure she understood her payment options and balance Regardless of Green Gate Services' efforts to keep an open line of communication regarding the payment options, we regret that the customer's experience was anything less than idealAlthough we wish the customer had attempted to work with us directly, as a courtesy to the customer, Green Gate Services is willing to settle with [redacted] for her principal balance and one finance feeA manager has reached out to the customer and arrangements have been made for a final payment Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information, please do not hesitate to contact us

In response to the Revdex.com complaint for [redacted] dated April 19, 2016, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on December 21, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments In her letter, [redacted] questioned whether we are licensed to do business in her state As stated in [redacted] loan agreement, however, upon her signature and acceptance of the Loan Agreement, the customer entered into a Loan Agreement with a Federally Recognized American Indian Tribe and as such, the laws of the state where she resides are not applicable to this loan agreementGreen Gate Services is a legal tribal lending entity offering installment loans to consumers and is not violating tribal or applicable federal laws When [redacted] payment returned due to non-sufficient funds, an Account Specialist assigned to the account attempted to reach the customer at the contact phone numbers that she provided upon being approved for the loan, which included her work number (supervisor’s contact information was also supplied at the time of approval)After the customer expressed her concerns about contacting her employer, Green Gate added the employer to our “do not contact list” Notwithstanding the fact that this loan is legal per the terms of the customer’s executed consumer Loan Agreement, provided [redacted] positive payment history prior to the return, as a courtesy, Green Gate Services will waive the remaining balance on the customer’s account, and we will consider the her loan settled, so long as the customer considers this matter resolved Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

Complaint: [redacted] I am rejecting this response because:Like I stated in my previous response,they did not reach out to my attorney and have now confirmed thisAlso this company is not licensed to give loans in MinnesotaI have already paid this loan backI see no reason to go back and fourth in regards to this any further Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ In response to the Revdex.com complaint for [redacted] dated September 22, 2015, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC ("Green Gate") on August 5, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments Since taking out the $loan, [redacted] has paid a total of $Green Gate Services has attempted to work with the customer on the remaining balanceAs a courtesy to the customer, we waived the late fee, finance fee, and have frozen her account so that no additional finance fees will be accruedIn light of the customer's feedback, a manager also contacted the customerIn total, Green Gate agreed to settle for $360, which, when paid in full, would be the principal balance and less than finance fee Based on the information provided above and our attempts to work with [redacted] , we trust this issue has been resolvedIf you have any questions or need any further information, please do not hesitate to contact us

In response to the Revdex.com complaint for [redacted] dated December 2, 2016, please see our response below [redacted] agreed to the terms and conditions of a loan with Green Gate Services, LLC (“Green Gate”) on November 1, All loan documents were properly executed by the customerIn accordance with the terms of the loan agreement, Green Gate lent [redacted] $and the customer agreed to pay back the loan in installments [redacted] contacted us November 21, 2016, regarding his payment that was due on November 28, Per the customer’s loan agreement, Green Gate requests business days to stop paymentsSince the customer had not notified us business days before his due date, the customer was debited on November 28, These details were included in the email we sent the customer, which the customer approved [redacted] request to stop debiting his account has been processed for all future payments [redacted] has been a good customer, and we regret that his experience was anything less than ideal As a courtesy to the customer, Green Gate will waive his future finance fees, including the $payment that was due on December 12, An Account Specialist will reach out to the customer to make arrangements for the principal balance only Based on the information provided above, we trust this issue has been resolvedIf you have any questions or need any further information however, please let us know

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Address: 600 F Street Ste 3 # 721, Arcata, California, United States, 95521-6301

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