Greystar Management Services

September 17, 2014
We are sorry to hear that Mr[redacted] is still unhappy with the enforcement of our delinquent rent policies here at Tempe Park Place. As stated in an earlier response, rent is due on the first of each month and late on the second. As a courtesy we do not charge a late fee until the 4th of each month. Please let it be noted that to date this is the only response being written by management responding to a resident’s dissatisfaction of the property’s rental payment policies. Property management employees are in place to enforce these rules and sometimes the responses given by the staff are not well received by the residents due to additional fees incurred when late payments are collected. In reference to Mr[redacted]’s claim that “In addition to charging a late fee they also included a service fee which is not mentioned in the lease agreement,” I would like to invite Mr[redacted] to review page 6 of his lease contract in which it states under SPECIAL PROVISIONS (CONTINUED FROM PAGE 2): A $35.63 service fee will be assessed for delivery of a five-day notice for non-payment of rent. In regards to Mr[redacted]’s comment “still waiting for [redacted] to give me a call as requested on the 6th of September”, I would like to refute this as I did speak to Mr[redacted] on the phone on or around that date in which he informed me that “I would accept his personal check and that accommodations were made for him in the past and that he could verify that the funds were there”. I responded politely that I did not question his ability to pay the rent that I was just following the policy that had been established and could not account for his claim of his previous accommodations at that time.  I would again like to state that we strive to always provide the best living experience for all of our residents and we appreciate any and all feedback.  The offer to Mr[redacted] stands if he would like to discuss any aspect or have us provide him with another copy of his lease agreement. The team members of Tempe Park Place truly do care about providing the best living experience possible for our residents.
Tempe Park Place Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The entire reason the law gives them 14 business days to send the refund is to fix issues like they say caused the delay.  This supposed problem occurred more then a week before I moved out of the apartment. 
Regards,
[redacted]

I'm finally moving out of this disaster of a building. Greystar Management is terrible. There staff is less than stellar not to mention a bit uneducated in the office. I had a break-In earlier this year due to my neighbors. They decided to bring home the uber guy that brought them home at 4am to continue with the festivities. This uber guy broke into my unit Sunday morning at 8am the next day, while I was home! The police that I called, responded immediately. We needed to pull the footage to see how this guy got in the building but no one knew how to access the cameras. I received the building managers cell phone to call her because no team member knew what to do in this scenario. I was scolded by the property manager for calling her personal number. Mind you there is a situation at the building. The only engineer that knew how to use the cameras wasn't onsite until 11am, and he took his sweet time getting in also. They did nothing to even check and see if I was ok. They didn't even offer an apology for this happening. My neighbors had nothing happen to them whatsoever. They should've been asked to leave the building as its luxury living and there are families here also. I went to court for the break-in where I was threatened by this man IN COURT, then I had to be escorted to my car by an armed guard because he was waiting for me outside. All the while I was in the middle of launching my business. Greystar did absolutely nothing human about this situation. I was able to break my lease WITH payment to them and worked with their attorney to do so. There is a mark on my record now due to something they filed against me which is making it difficult for me to move. I really wish they would just cut their losses and let me go. This incident has done more damage to me than anything. All I did was wake up on a sunday morning to an uber driver in my unit. I've taken the hit on this, not my neighbors who continued their partying life. They have no accountability for anything that happens here. There was another breakin also and the doorman who was on duty during my break in was fired for taking pictures of us women in the building and looking at pornographic material on duty. The building didn't mention anything about all 3 scenarios. Not even a 'make sure you lock your doors' email or 'we are taking situations like this seriously'. They brushed all of this under the rug.

I never want to deal with this company again and will do everything and anything I can to let everyone know how they conduct business. I will write about this also and somehow get this in the papers. There are numerous negative reviews about them all over the place. Many with my exact situation.

I spoke with Ms. [redacted] on 11/21/2014.  This was the first I knew of an issue with her security deposit because I was not invoilved with [redacted] apartments at the time of the property selling.  I contacted our accounting department and the refund check was cut and mailed on...

12/4/2014.  Ms. [redacted] was contacted that her check was being overnighted to her new address.Thank you,[redacted]

The way this company handles its clients/customers is beyond poor. Dealing with clients in a condescending manner and speaking to them in a way that is just down right rude is unacceptable. Control of their customer touch points and making the representatives of Greystar require "relations" as a serious part of their role should be a priority of focus. My short interactions with this company has convicned me to never allow myself or anyone of my influence to have business with this group.

I had an issue with Graystar Managment Services contract ventor "[redacted]" and Grayster did nothing to resolve this issue. I was accused of opening an account with [redacted] under another name and [redacted] would not offer services until the bill was paid (and it wasn't even my bill). Graystar said it wasn't there issue and I was forced to have antenna TV and no internet services since [redacted] has complete control over the complex and you cannot have [redacted] Cable. When I tried to get Network TV from [redacted], I was told my apartment faced the wrong direction for [redacted] signals. Since Stonebridge does not allow dishes to be installed on the roof of their buildings, I could not get [redacted] network channels. I asked to be allowed to get out my lease because of these issues and Graystar said sure - as long as you pay the break lease fee which is over $2,000. Also I called them four times and left a message without a response and finally went to their Phoenix office and was told the Customer Service Manager was not in. I finally got a call back from the Customer Service Manger when I left another message telling them I was going to call the Revdex.com. There Customer Service Manager leaves much to be desired. I could go on and on with this issue and the problems I encountered with both [redacted] and Graystar, but there is not enough minutes in the day.

The experience that I had with a [redacted] was not an experience that I would wish on anyone. They show a model of their apartment that is for lease and then have you sign the lease before showing you the actual apartment and the area where the apartment is located (claiming it is being worked on). Once I sign the lease and was ready to move in the location of the apartment was in the back and the area was not kept up like the area in the front and where the model was located. Once in the apartment (what a disappointment)here are a few items to share with you; front door had area where bugs can crawl into apartment, sticky floor, leaking under cabinet, bathtub had pink stains and handle broke, bathroom sink stopper was not working, lots of unhealthy and unsafe issues.

I have been a resident of [redacted] located at [redacted]., [redacted], AZ. [redacted], a property managed by Greystar Management, for 2 months. I arrived home on the evening of 2/20/14 to discover that the resident of the apt across the hall had died at least 2 weeks prior and her body was just being removed. I was horrified to know that I was living across the hall from a corpse, and was forced to remain in my apartment for the evening while the police dealt with the incident. I will never forget the stench when I arrived home or the sorrow I felt for the deceased. For the entire week after, I have been faced with the daily activity of hazmat clad workers removing the tenants’ belongings. I am physically ill while being in my apartment, and spend as much time as possible away while dreading to go back home.
On 2/25/14 I spoke with the apartment manager who was also horrified by the situation. I asked why the management felt no need to inform the residents in close proximity or comfort the residents about this heinous situation, and was told that Greystar Management directed them not to. When I asked to be allowed to move 6 weeks prior to my lease expiration so that I could put this horror behind me, Greystar Management said no, and I was told that I would be charged the full amount to break the lease. No compassion was expressed on behalf of Greystar Management, I was told it is a business and therefore they have no responsibility. The management agreed that it is a horrifying situation, but expressed no concern for what I go through living directly across the hall.
After learning of the lack of compassion this management company has for their tenants, I would never recommend this company or any of the properties they manage.

Hello, [redacted]     My name is [redacted] Regional Manager for Alamo Hillside. Your feedback is extremely valuable to us  and we greatly appreciate the time you took to contact us.I would be happy to personally discuss your concerns in person or over the phone.. I can be reached at [redacted] or by email at [redacted].   Sincerely,   [redacted]

Complaint #[redacted]  This email is in response to complaint #[redacted]. [redacted] has talked to her and resolved all issues. Mrs. [redacted] has renewed her lease and we have addressed her concerns about customer service.  Thank you,  [redacted]

My name is [redacted] and I am the community manager at [redacted] apartments. The resident, [redacted], called the leasing office on Friday February 13, 2015 to discuss the notice to vacate he had emailed and what options he had to terminate his lease. It seems there may have been a misunderstanding of...

what the lease states regarding terminating a lease contract. Prior to writing the complaint, [redacted] requesting the manager and/or the assistant manager contact him on Monday. On Monday February 16, 2015 I meet with both residents on the lease to go over what the lease states regarding the termination options as well as the Greystar settlement option. After reviewing all options an information with the residents, they have agreed to pay all of the fees required under the Greystar settlement option. I agreed to back date the notice to vacate according to the original date emailed. I will resend all signed paperwork this week. If you need any additional informaion, please contact me at ###-###-#### or [redacted]@greystar.com.

To Whom It May Concern,We have relayed most of the information here to the resident that has filed the complaint, but would like to supply you with a full response. The fire alarms in the building were not malfunctioning. We believe that the building was stuck by lightning during some...

recent storms, and we did in fact have the system checked to ensure that there was no damage done by the lightning strike. The purpose of the fire alarm system is to alert the residents of an incident which is occurring in the building and communicate that an evacuation is the safest option at that time. Unfortunately in the instance that someone burns food while cooking and chooses to open their front door rather than a window or the patio door to clear the smoke, the fire alarms will sound because of the presence of smoke. As a team, we have decided to send out regular emails to all residents reminding them not to open their front doors if they do burn food while using the kitchen.
We are aware of the situation with the lights around the D building and we are working as quickly as possible alongside an electrician to remedy the issue. The issue was resolved by a temporary fix and the electric company came back out to permanently fix the wiring issue. We are also working diligently to determine the person (or people) responsible for not cleaning up after their pet(s) in your building. We appreciate that it is not a pleasant site or smell to come home to and we absolutely want to make sure that this stops. We have also hired new cleaners for that building to focus on these types of problems specifically. In terms of the parking charges, it is clearly stated in the Garage Parking Addendum that the lease of the parking space coincides with the main lease agreement.  That being said, once we realized that we didn't have the garage parking lease addendum signed by the resident we immediately credited the months when the space was not being used.  The $25 was charged at move out for a damaged cabinet hinge.  We do have a signed move-in condition statement by the resident that did not indicate any damage to cabinet hinges.  That being said, as a courtesy we will be reversing that damage charge and refunding the $25. Finally, theft of items in the common areas is certainly unfortunate and we always advise filing a police report.  We also recommended that the resident file a claim with their renters insurance for reimbursement. We won't being able to compensate the resident for these lost items. I hope this clarifies the situation and shows that we always strive to provide the best possible customer service. Please feel free to contact me if you have any questions. [redacted]
Regional Property Manager

I have not and did not live here but I applied to live here by paying the $50 management fee and the must pay $100 administration fee. Cheri was the staff member that contacted me via email and she was very standoffish and generally unfriendly. I was moving across country and applied for a lease that was open starting 1/29/2016 with a set rent of 880 a month. Then after explaining that I was not going to be able to be in town until the following saturday, they said that if that was my new date the new monthly rent was now $940 because of high demand. I find it quite ridiculous that waiting another week would cause my rent to be raised $60, after I had paid over $150 to apply. This $880 was also after the original rent was 776 when I had originally called. The management staff that I talked to was terrible, and were not understanding at all about my situation. It is very disappointing to me as I was basically dead set on moving in, even after reading reviews on other websites about the terrible management staff. Also, Cheri said she had talked to her assistant manager and that I was to make a decision that day whether I was moving in that date or not. Take your money elsewhere.

I had a horrible experience where I felt bullied by the apartment manager who neglected to report maintenance requests to the maintenance team and told me how horrible I was as a resident. Mind you, I have never paid rent late and my apartment was always clean. Ultimately I was dissatisfied with the customer service and chose to leave such apartment complex. I then moved to another complex who was also taken over by [redacted]. This complex has been wonderful over the summer and they have made some much needed improvements. The maintenance requests were being responded to quickly. We were not having to call back for follow ups. The staff was friendly. This is until recently. The new office manager that took over about a month ago was the property manager we moved out of our last complex for. I have never seen a complex take such a quick turn for the worse. I hope they resolve this issue quickly.

Management is horrible, criminal on the lying, and cheating, creating bogus charges. They enter peoples apartment for no repoerted reasons. Staff is mindless,rude, obnoxious.
Why a large company as such would accept this?
Makes you wonder? Police should be notified

Since I moved into an apartment at Biltmore On The Lake which is a property ran by Greystar I have only been treated like dirt. I had my garage disposal break, invested with roaches, infested with beetles, and I have holes all over my apartment because of a leaking pipe that it now is going on a month without them even putting in their best effort to get it fixed. Everytime I go to the office the property manager rolls her eyes the whole conversation and just tells me that they will fix it when they can. Ive been sprayed every week since moving in to this apartment with also being bombed twice and I still have a roach issue. The come from holes in the walls they refuse to patch (here before me), vents, drains, my dishwasher, my refrigerator, pretty much everywhere. The bugs have crawled on my 4 year old, myself, and my infant and they still dont care. On top of all this the a/c goes out from 5-6 days at a time and the wont replace the chill that desperately needs it.
I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE.

Revdex.com Id # [redacted] Thank you for the opportunity to respond to this allegedincident. Please see the following remarks.On Tuesday January 21, 2014 at 1:05 pm Mr. [redacted] contacted[redacted], Assistant Manager at Residences at [redacted] via email and allegedthat...

he was exiting the rear gate following behind another vehicle, and hestopped midway through and the gate struck his vehicle and he wanted to know ifit was something that could be claimed. [redacted] replied that he would review thevideo and   confirmed with Mr. [redacted] the time and type ofvehicle this allegedly happened to and he would respond back to him.  On January 22, 2014 the video tape wasreviewed and there was no evidence of ANY car being struck during the timeframe he reported or any car before or after that time frame. [redacted] informedMr. [redacted] and invited him to come and review the video tape for himself.  Mr. [redacted] indicated he would stop by on thefollowing Wednesday or Thursday, January 29 or 30th but he neverdid. In 2014 we have had one repair to the rear gate and it was for a wheelthat needed to be welded because it was squeaking, it had nothing to do withsensors or any mechanical malfunction it was a repair. On April 4th, 2014 Mr. [redacted] emailed me, [redacted], Property Manager and wanted to know what we were going to do to repairhis vehicle. He again reiterated that he was following another car through thegate and the gate hit his vehicle when he stopped.  I replied back and said there was no evidenceof the incident and asked if he had reported this to the [redacted] andfiled a report because the insurance companies require this and he replied thathe did not because he did not want to pass this through his insuranceprovider.  I then asked him if there wereany witness to this and he indicated he had 2 passengers that would give anotarized statement.He then called the Greystar Corporate office and spoke tothe resident relations department and it was referred back to the property andthe regional property manager. The conclusion was there is no liability on theproperty, as there is no evidence this incident occurred at this location,there are no independent witness, no damage to the gate, nothing recorded onthe video tape nor was this reported to the authorities. Thank you, [redacted]Property ManagerResidences at [redacted]

December 11, 2014The Park at Lakeline Apartments[redacted]Cedar Park, Texas [redacted] applied online on 7/3/2014 at 3:35 CDT. The unitshe picked was #[redacted] for $899 per the application. However, the applicationdoes show a make thru with unit # 1234...

written in. (Application Enclosed) Thereis no comments anywhere in the file for rent being $816.The deposit for a 1BD at the time was $150. Her applicationwas processed through On-Site on 7/6/2014. The results where “approved withconditions” recommending a $150 additional security deposit to be paid. (ScreeningEnclosed)Ms. [redacted] received $200 concession for a major employerdiscount (Ledger enclosed).The ‘accent walls” that were on display in the office showthe color choices but do not refer to any prices or state they are free. Ms. [redacted]’s electronic payment was returned on 11/7/2014 @3:39 PM CDT for the amount of $1,061.68. The Park at Lakeline delivered a notice on 11/7/2014 of“Notice To Issuer Of Bad Or Rejected Electronic Payment” for a total of$1,246.68 (rent $1,061.68 late fees $105 returned check fees $75).On Monday, November 10, 2014 at 11:01 AM CDT, Ms. [redacted]reached out to the assistant manager, Jennifer [redacted] via email in referenceto why Ms. [redacted]’s rent had been returned, and that she would be makingpayment that day on 11/10/14.  Ms. [redacted]told Ms.[redacted] that the type of bank account she had only allowed a paymentof $1,000 and that is why it was returned.   Additionally,Ms. [redacted] told  Ms. [redacted], that shehad called the leasing office on Saturday, 11/8/2014 and talk to [redacted],the leasing consultant who supposedly told her that the late fees would bewaived. Ms. [redacted] replied back via email 11/10/14 at 12:09 PM CDT to Ms.[redacted] with the amounts that were due of $1,246.68 and that we do not waivelate charges (email enclosed). Also, Ms. [redacted] offered to issue a lettershowing the late fees for her to take to the bank if the bank had made an error. On 11/11/14, the acting manager, [redacted] calledMs. [redacted] trying to get her to pay her rent before the eviction was filed.Then Ms. [redacted], followed up with an email at 10:18 AM CDT. Ms. [redacted]responded at 10:19 AM CDT that her boyfriend was bring her rent to be paid.  Ms. [redacted] responded asking the time hewould arrive. Ms. [redacted] responded that it was a federal holiday, Veteran’s Dayand her “money transfer” was still pending. On Wednesday, 11/12/2014 at 8:58 AMCDT, Ms. [redacted] emailed the manager to find out her new balance. Ms. [redacted]called her to give her the amount.The Park at Lakeline filed the eviction for non-payment ofrent on Ms. [redacted] on 11/12/2014. The court issued judgment on 11/5/2014 cause # [redacted]which gives the landlord possession of the unit. Ms. [redacted] has notified the Park at Lakeline office that shewill vacate unit #[redacted] on 12/12/14.

Hello,
The refund was received by the Complainant on September 12, 2014.

I've lived in [redacted] managed by this Business in Apt [redacted] for 26 Months. on the day of providing Notice on Nov 08 2013 we have paid 80$ cleaning fee which covers cleaning of my apartment.
I've vacated the apartment on Jan 24, Me and my wife cleaned every bit of the apartment even though the release not says the 80$ will cover regular cleaning. On the day of vacating we requested the apartment representatives to have a look but they have mentioned handing over the key should be fine. We haven't took anything from the apartment. As they had my deposit around ~280$ they have paid me back only 106$ with no communication on what charge or anything. Till now I didn't get any communication on the charge as they have my contacts with them, even the next day I went to handover my gate card they didn't inform anything. Now the charge they have put in is around 260 without any information to the consumer