Greystar Management Services

September 10, 2014

We are sorry to hear that Mr[redacted] is unhappy with the enforcement of our delinquent rent policies at Tempe Park Place. Rent is due on the first of each month and late on the second. As a courtesy we do not charge a late fee until the 4th of each month.  Once...

rent is late, we also require the resident to pay their rent with verified funds.  We typically waive these requirements the first time the rent in delinquent as a courtesy.  This allows us to remind the resident about the need to pay their rent when due to avoid late fees and the requirement to pay with verified funds. This is strictly a one-time courtesy that Mr[redacted] already received earlier this year.  We have to be very aware of Fair Housing Rules and when residents pay their rent late, they are assessed a late fee and they are required to bring in verified funds.

 We strive to always provide the best living experience for all of our residents and we appreciate any and all feedback.  If Mr.  [redacted] would like to discuss any aspect of his lease agreement, condition of his apartment home or service requests I would invite him to come into the leasing and management office to discuss further. The team members of Tempe Park Place truly do care about providing the best living experience possible for our residents.

Tempe Park Place Manager

Ms. [redacted] moved in on 3/9/15. Upon arrival to the apartment it was found that there were pest control concerns with the apartment.  Management agreed to release Ms. [redacted] from her Lease on 3/9/15.  A refund was then processed and mailed via [redacted] on or about 3/24/15 (within 14...

business days).  The check was later returned to our corporate office, undeliverable.  The check was cancelled and a new check was processed.  On or about 4/14/15 the new check was sent to Ms. [redacted] via [redacted].

Horrible management. My daughter and her husband lived in a new complex managed by Greystar in the Denver area. They moved out after a year due to complaints about management, maintenance and billing issues.

Today I received a call from a collection agency ( I cosigned) saying they owed 98.00 in utilities, cleaning fees etc. I asked why we didn't receive notice from Greystar after the move out. They said they sent a notice to some address in a city we had never heard of. They have always had my address and phone number.

I resolved the issue so it wouldn't get on a credit score but disputed the charges.

Greystar is inept and I would never recommend anyone to move into one of their properties.

Good afternoon,Greystar will refund the Deposit of $250.00. An employee of [redacted] will be contacting [redacted] in order to process the refund.Thank you.

I had a horrible experience where I felt bullied by the apartment manager who neglected to report maintenance requests to the maintenance team and told me how horrible I was as a resident. Mind you, I have never paid rent late and my apartment was always clean. Ultimately I was dissatisfied with the customer service and chose to leave such apartment complex. I then moved to another complex who was also taken over by [redacted]. This complex has been wonderful over the summer and they have made some much needed improvements. The maintenance requests were being responded to quickly. We were not having to call back for follow ups. The staff was friendly. This is until recently. The new office manager that took over about a month ago was the property manager we moved out of our last complex for. I have never seen a complex take such a quick turn for the worse. I hope they resolve this issue quickly.

Very poorly run community with rude & inefficient management out to get customers $$$:

1. My apartment was broken into and my dog was found roaming the garage. There was no security footage available. Management claims the cameras in the garages & entrances are defective.

2. Many other breaks in & robberies & nothing was done to enhance security.

3. I moved out a month before my lease expiration & handed back the apartment early after getting the carpets professionally cleaned. They did not do a walk through and then deducted $$ for carpet cleaning as well as replacement of blinds from my security deposit.

4. I had to personally go and collect my refund after numerous follow ups almost 30 days after the lease expiration date... they gave a defective check that neither of my banks accepted

5. I go and return the check to Asst Manager Jonida Kolo who said I would receive a new check within the 1st week of August. I document this in email. I send follow up emails asking for status & she says ..' the accounting department needs to re-issue the check vs the leading office. Its 13th August as I write this review & I don't have my check & no commitment of when I can get it.

Living in a greystar community is the absolute worse idea that I ever did. I currently live in Mass Place Apartments and this is the most disgusting place I have ever lived in. They say no pets but you are more than welcome to have their pets, which include roaches, spiders, and mice. And having pest control come in at a reasonable time is impossible, especially when staff forget to place your name on the list. Or when someone tries to break into your apartment, don't expect the apartment to act on your behalf or to take the recent trauma of the event into consideration but they will send an unknown security officer to your door unannounced and have no remorse for your fears and recent experience. Your neighbors are loud and obnoxious but staff do not care. They allow for other residents to continuously harass you. Doesn't matter to them.

Greystar is an unethical business. Upon moving away from one of their properties, they will send you a ridiculous final bill and then even if you pay it they will make changes to it and send you another bill to pay. Their "customer service" is opposite of that, they're extremely rude and will just hang up on you.

I had an issue with Graystar Managment Services contract ventor "[redacted]" and Grayster did nothing to resolve this issue. I was accused of opening an account with [redacted] under another name and [redacted] would not offer services until the bill was paid (and it wasn't even my bill). Graystar said it wasn't there issue and I was forced to have antenna TV and no internet services since [redacted] has complete control over the complex and you cannot have [redacted] Cable. When I tried to get Network TV from [redacted], I was told my apartment faced the wrong direction for [redacted] signals. Since Stonebridge does not allow dishes to be installed on the roof of their buildings, I could not get [redacted] network channels. I asked to be allowed to get out my lease because of these issues and Graystar said sure - as long as you pay the break lease fee which is over $2,000. Also I called them four times and left a message without a response and finally went to their Phoenix office and was told the Customer Service Manager was not in. I finally got a call back from the Customer Service Manger when I left another message telling them I was going to call the Revdex.com. There Customer Service Manager leaves much to be desired. I could go on and on with this issue and the problems I encountered with both [redacted] and Graystar, but there is not enough minutes in the day.

I lost my room mate in sept on a two bedroom apartment I asked to down grade they said yes but it would cost me 700 dollars to do that . So when I got the money they said now they only up grade I am stay at the Broad Stone Element I can't see why they will not work with you but after seeing the rating that makes sense you call the main office all you get is no response so if I where you I would look for another property to move to .

THIS REVIEW IS TO HELP OTHERS ONLY!!!! If you see the name Greystar connected to the place you want to live in.... RUN AWAY AS FAST AS YOU CAN!!! It is the worst company ever. I should have researched this company before I moved into a place. LESSON LEARNED!! When something goes wrong they blame it on you! They do not listen to anyone. They have the worst employees and treat the tenants like peasants. I have lived in so many different apartment complexes and never had any issues until I lived in a Greystar managed building. I actually had the unfortunate pleasure of speaking to a very high up individual in the company and they turned it around on me when they were the ones to blame. It was such a simple fix and a HUGE safety issue. Instead of fixing problems or facing them Greystar runs and hides. They are cowards and cannot own up to their mistakes. Its frankly pathetic!! I never asked to have something horrible happen and when I asked for help they turned so fast on me. The only reason I am writing this review is to help others see that this company will ruin you and hurt you in anyway possible. I finally came to terms with the horrible treatment and stopped letting them hurt me. I am speaking to a legal consultant to help me ever since Greystar did not help me with a safety issue. Now that this safety issue is continuing to get worse I have more than enough emails, recordings, police records, pictures, videos and documents to back up my story. I even found out terrible things that this company was doing. I was neglected by this company. I finally got more people to speak up and talk to my "help". These individuals have even more proof and information to add to my case. This is a pathetic version of a company. WE ARE STANDING TOGETHER NOW... YOU SHOULD NOT HAVE TURNED YOUR BACKS ON US GREYSTAR!

Also in the lease we sign there are rules such as no more than two pets (everyone has more but when I needed a service dog they told me to get rid of one of my two cats... Illegal much?? ADA states that a service dog is not an animal.... Is), no businesses out of the apartment (Happy ending massages are occurring out of my building), no drugs or illegal activity (hard drugs are being sold and used in the building), no one can live with you without being on the lease (felonies are living here under the radar), etc. All of these are broken and no one ever follows up. There are drug dealers in my building along with a guy who is PIMPING his girlfriend out. There is a guy here who is NOT on the lease that has several warrants out for his arrest, attempted manslaughter, felonies like is christmas, tried killing his girlfriend in the building, got arrested and came right back to live here when HE IS NOT ON THE LEASE.

Please provide an Apartment number and confirm the name the unit was rented under in order for us to research and respond.Thank you

September 17, 2014

We are sorry to hear that Mr[redacted] is still unhappy with the enforcement of our delinquent rent policies here at Tempe Park Place. As stated in an earlier response, rent is due on the first of each month and late on the second. As a courtesy we do not charge a late fee until the 4th of each month. Please let it be noted that to date this is the only response being written by management responding to a resident’s dissatisfaction of the property’s rental payment policies. Property management employees are in place to enforce these rules and sometimes the responses given by the staff are not well received by the residents due to additional fees incurred when late payments are collected. In reference to Mr[redacted]’s claim that “In addition to charging a late fee they also included a service fee which is not mentioned in the lease agreement,” I would like to invite Mr[redacted] to review page 6 of his lease contract in which it states under SPECIAL PROVISIONS (CONTINUED FROM PAGE 2): A $35.63 service fee will be assessed for delivery of a five-day notice for non-payment of rent. In regards to Mr[redacted]’s comment “still waiting for [redacted] to give me a call as requested on the 6th of September”, I would like to refute this as I did speak to Mr[redacted] on the phone on or around that date in which he informed me that “I would accept his personal check and that accommodations were made for him in the past and that he could verify that the funds were there”. I responded politely that I did not question his ability to pay the rent that I was just following the policy that had been established and could not account for his claim of his previous accommodations at that time.  I would again like to state that we strive to always provide the best living experience for all of our residents and we appreciate any and all feedback.  The offer to Mr[redacted] stands if he would like to discuss any aspect or have us provide him with another copy of his lease agreement. The team members of Tempe Park Place truly do care about providing the best living experience possible for our residents.

Tempe Park Place Manager

Revdex.com Id # [redacted] Thank you for the opportunity to respond to this allegedincident. Please see the following remarks.On Tuesday January 21, 2014 at 1:05 pm Mr. [redacted] contacted[redacted], Assistant Manager at Residences at [redacted] via email and allegedthat...

he was exiting the rear gate following behind another vehicle, and hestopped midway through and the gate struck his vehicle and he wanted to know ifit was something that could be claimed. [redacted] replied that he would review thevideo and   confirmed with Mr. [redacted] the time and type ofvehicle this allegedly happened to and he would respond back to him.  On January 22, 2014 the video tape wasreviewed and there was no evidence of ANY car being struck during the timeframe he reported or any car before or after that time frame. [redacted] informedMr. [redacted] and invited him to come and review the video tape for himself.  Mr. [redacted] indicated he would stop by on thefollowing Wednesday or Thursday, January 29 or 30th but he neverdid. In 2014 we have had one repair to the rear gate and it was for a wheelthat needed to be welded because it was squeaking, it had nothing to do withsensors or any mechanical malfunction it was a repair. On April 4th, 2014 Mr. [redacted] emailed me, [redacted], Property Manager and wanted to know what we were going to do to repairhis vehicle. He again reiterated that he was following another car through thegate and the gate hit his vehicle when he stopped.  I replied back and said there was no evidenceof the incident and asked if he had reported this to the [redacted] andfiled a report because the insurance companies require this and he replied thathe did not because he did not want to pass this through his insuranceprovider.  I then asked him if there wereany witness to this and he indicated he had 2 passengers that would give anotarized statement.He then called the Greystar Corporate office and spoke tothe resident relations department and it was referred back to the property andthe regional property manager. The conclusion was there is no liability on theproperty, as there is no evidence this incident occurred at this location,there are no independent witness, no damage to the gate, nothing recorded onthe video tape nor was this reported to the authorities. Thank you, [redacted]Property ManagerResidences at [redacted]

This place is constantly broken into. The staff and management at the corporate headquarters is far below the industry standard, and they never return any of your phone calls. The grounds where I live are terribly kept and there is ammonia and dog fecal matter everywhere. The construction is awful and no matter how hard you try to make this a enjoyable Luxury living experience you fall short. Terrible service.

In regards to complaint # [redacted], we offer the following: When a new resident moves into the community they have a choice; they can either pay a...

refundable security deposit of $500.00 or purchase a surety bond from [redacted] for $87.50. This surety bond represents the $500.  It is important to understand when a lease is signed by more than one person, each person is fully responsible for all terms in the lease agreement. When the apartment was vacated, there was damage to the carpet and the apartment was left dirty. A breakdown for the damage is as follows:·        $56.10 -  Cleaning of apartment·        $40.80  - Replace stove drip pans·        $ 494.70  - Stains and damages to the carpet This resulted in a balance due of $591.60. The residents were sent a Move Out Statement detailing these charges to their last known address. The property also put in a claim with [redacted] for $500. There are two claims associated with this account: 1)      [redacted] posted a claim with [redacted],  Inc. for $137.40, this includes the $91.60 from the original amount owed and $45.80 for the collection agency fee. The lease agreement allows management to recapture the fee they are charged by the collection agency for collection efforts. 2)      [redacted] – posted their own claim to recapture the $500 they had to pay [redacted] for these damages. Once an account has been assigned to the collection agency, the Management Agent relinquishes all rights and control to the claim.  Any further communication needs to be directed to [redacted], inc. as they now have all the documentation in their possession.   Thank you

Hello,

 

In response to your complaint. I contacted the office at the property and they have confirmed an error and have credited back the amount owed. Please contact the office for further details.

Thank you