Groovebook

I received someone else's pictures, so I am wondering where did my pictures get sent? This is a violation of privacy law as the pictures on my phone are personal.

I was told the first month would be free but was charge $4.00. I haven't bought any books and I want a refund

[redacted] did not have her settings correct in the app therefore her book was not sent to printOur technical team recovered her upload and her book shipped 1/**She was charged 12/ [redacted] for the price of $plus sales tax which totaled $The cost is for her book that was recovered and shipped

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

[redacted] , You ordered books and were charged for booksNo promo code was entered when you signed up which is why you paid for your first bookIn addition, books were reported as lost by you, so free reprints were mailedWe sent a total of books to youof your March book, of your April book and final May bookYou cancelled 5/ [redacted] and we processed your May book fee on 5/**, since it shipped 5/ [redacted] and we don't bill until your book shipsAt this time, we don't have anything else to send you or refund

Revdex.com: Other than a response (to a direct e-mail I had previously sent to the company) wherein they continue to refuse to resolve this matter, at this time, I have not been contacted by Groovebook regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They gave me free book, which was all I asked for from the very beginning

*** was offered a reprint of her book and refund of $Her reprint shipped 12/ [redacted] to the address she provided and the refund was processed on 12/*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

At this time, I have been contacted directly by Groovebook regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have since written emails to Groovebook and they have answered to let me know they will not return my moneyCustomer service says they are sorry but they are not allowed to give refunds, therefore, it doesnt matter if I didnt receive the order, ive lost my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I cancelled my membership after receiving two poor quality groovebooks and receiving random pictures that I had not chose to be printedConfirmation was was received of cancellations, yet I continued to receive emails from this company asking me to update my creditcard informationThis went on for over a week (me asking them to cancel membership) and finally I stopped receiving notices from this companymonth later the emails started back up againNow it has become harassment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did email them, twice infact before I got response other than a gereric answer emailThey did look into my accout and said that my phone my android phone didnt have the setting needed for them to give me what the advertise and that only Iphones had the needed settingSo no mater what they cant deliver what they advertise if you have an android phone even though ur app is available on android In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , We understand your frustration and apologize your order has not arrived in a timely mannerAs you know, we only charge $since we use USPS bulk mailUSPS can lose mail, which is why after a month we will send a free reprint outYour free reprint is being printedIf you review your Order History in the app you will be able to see when the new book ships to your address on fileIf you need any more help, please email [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Groovebook has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

All charges were from books ordered and sentNone were from subscription fees, each charge is attached to a bookA total of were ordered, they are eachWe cancelled her account on 6/** when she emailed and asked to cancelHer last book was ordered 5/** and shipped 6/*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Groovebook has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

At this time, I have been contacted directly by Groovebook regarding complaint ID ***, however my complaint has NOT been resolved because:
Groovebook has agreed to credit my account for months of overbilling. I was overbilled for months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The first copy was suppose to be free with a promo codeAnyways, they charge me in 12/** and ship the book out on 1/** that is over a month later after charging my card, what kind of service is this ???Their website *** states it is a $charge which includes shipping & handling, then why charge me $????They are a scam company trying to cheat people of their moneyI want my account refunded, as I have never received any kind of service or book.Thank you
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***