Groovebook

Revdex.com:
At this time, I have not been contacted by Groovebook regarding complaint ID ***
Sincerely,
*** ***

Customers account was closed on 11/** per her requestShe was offered to make another book for the month she missed but declined

Revdex.com:At this time, I have not been contacted by Groovebook regarding complaint ID *** I have requested a refund from them MULTIPLE times - but they do not respond Now that I have filed with the Revdex.com - they will no
longer answer any emails.Still need a refund of $2.99VERY unprofessional and poorly run business Many complaints about them can be found with a *** Search.Sincerely,*** ***

At this time, I have been contacted
directly by Groovebook regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The company is claiming they do not see the charges and wNt me to send my bank statements to them whichis somthing im a little uncomfortable with the thought of when I have changed my card information to keep them from pulling out more moneyOther than that they are claiming they have done nothing wrong and are sending me only some of the proof of purchasing and claiming they don't see a lot of the new charges they have charged me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Groovebook regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Groovebook regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I have since written emails to Groovebook and they have answered to let me know they will not return my moneyCustomer service says they are sorry but they are not allowed to give refunds, therefore, it doesnt matter if I didnt receive the order, ive lost my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Groovebook regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have received many messages back from Groovebook but none of them answer my initial question of how they obtained my credit card information. I never gave them my new card number and so I want to know how they obtained my information. I keep getting the run around and no straight answer. The last message I received back from them stated my account was cancelled and I wouldn't be charged again. They already cancelled my account over a month ago so that was not something new. But, again no response to my question. I have also received many message saying they are looking into the matter or it's being researched and then I receive a message back with  no answer. I have all of these messages saved.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The first book said it was free.  Because I have since cancelled my account (to AVOID being charged further) I am unable to login or view any of my past order history.  However, the app said something to the effect of "Get started uploading your first book for FREE now" when I first signed up.  I do not recall whether or not I was given a promo code to enter since this was in March and I am still trying to get it resolved.  If it truly was not free, wouldn't they have just debited my account for $5.98 the first month since I uploaded two books in March?  But that was not the case, after the first month, my account started being debited every month in advance for the next book.  I also have not received the final book, which I uploaded around the beginning of May.  It is now July [redacted] so why would it have not arrived yet if it had been shipped?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:At this time, I have not been contacted by Groovebook regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Groovebook regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have received many messages back from Groovebook but none of them answer my initial question of how they obtained my credit card information. I...

never gave them my new card number and so I want to know how they obtained my information. I keep getting the run around and no straight answer. The last message I received back from them stated my account was cancelled and I wouldn't be charged again. They already cancelled my account over a month ago so that was not something new. But, again no response to my question. I have also received many message saying they are looking into the matter or it's being researched and then I receive a message back with  no answer. I have all of these messages saved.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
They gave me 1 free...

book, which was all I asked for from the very beginning.

[redacted], You ordered 3 books and were charged for 3 books. No promo code was entered when you signed up which is why you paid for your first book. In addition, 2 books were reported as lost by you, so 2 free reprints were mailed. We sent a total of 5 books to you. 2 of your March book, 2 of your...

April book and 1 final May book. You cancelled 5/** and we processed your May book fee on 5/**, since it shipped 5/** and we don't bill until your book ships. At this time, we don't have anything else to send you or refund.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer HeRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.
The response from the business is FALSE... Those books were not ordered... They charge a 2.99 per month recurring fee for a book which I had cancelled months before they stopped charging me. in addition, they charged me for several additional books which I DID NOT ORDER. They are liars and the response is unsatisfactory.
Sincerely, 
[redacted] 
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Groovebook has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Groovebook regarding complaint ID [redacted].
Sincerely,
[redacted]