Group One Auto

I have been trying to get an answer from Nissan on this windshieldThe windshield has a stress crack that starts at the body on the driver’s sideI have emailed our FOM who is out of the office sick for an unknown amount of time, and I have also emailed [redacted] with no responseI have completed all of the glass claim information through technical assistance and have been waiting on a replyWe have advised the customer that that is what we are waiting on a reply from anyone with Nissan for help on the approval

Thank you for bringing this to our attention, 100% agreed, we only want to sell vehicles that are safe to drive. Our sales department relies on the service department to let them know what car needs corrected to be safe. i'll take a look at our inspection sheet to see if tires were recommended from... the tech. if I find that we noted bad tires, didn't replace them and sold you the car with the bad tires. I will be happy to replace them.

Initial Business Response / [redacted] (1000, 8, 2015/04/28) */ ***, Thank you for letting me know what has occured, I will pay the $to repair your leakI will send a check todaySorry for any inconvenience

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @group1auto.com I will purchase the floor mats for [redacted] at a dealership is Tulsa today 1/19/and she can pick them up Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the correct mats yesterday, January 25th Issue has been resolved, it is just very sad that we had to resort to filing a complaint for them to finally respond and properly correct the issueThank You Revdex.com!

Our response remains the same Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: [redacted] general manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@bobhowardauto.com we apologize for any inconvenience and lack of communication on our end and will gladly reimburse you the sum of $ respectfully, [redacted] general manager XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youIf you need anything further from me let me know

I have had several conversations with Mr [redacted] I was not made aware of any issues with the vehicle until a couple months after the purchaseI did ask him to bring the vehicle in and let me see what I could do for himI offered to split some of the repairs but he chose not to proceedEven though we sold the vehicle as is and he chose not to purchase a warranty I am willing to offer a good will gesture of $in compensation I would also like to apologize if there was any misdiagnosis on our partI would like to add that there was not any trickery on our part as far as moving the vehicle around on the lot to misrepresent the vehicleOur inventory gets moved around almost on a daily basis If this solution is acceptable with Mr [redacted] let me know and I will proceed with the payment Best regards, [redacted] C [redacted] General Manager Bob Howard Nissan

Complaint: ***
I am rejecting this response because:The issues had absolutely nothing to do with the low powered lights attached to the battery and the problem continued to get worse even after they were removed, as evidenced by the multiple videos I have shownthree problem was not evident when I bought the vehicle as it was intermittent, as proven multiple timesI was traded to a different, more expensive vehicle that also has extensive issuesI am now paying for yet another tag via the loanThe visits were paid, but I still hag to pay $for the initial visit that did absolutely nothing to fix the problem.
Sincerely,
*** ***

The clutch is a maintenance itemWarranties do not cover maintenance items, ie wear and tear itemsI will be more than happy to cancel the warranty and they can receive a prorated refundI will also be more than happy to refund their two tow billsYou can send the receipts for the tow bill to me ***@bobhowardauto.com also, if you choose to cancel the warranty, send me a note on that and I will forward the form I need completed to process that request

Contacting the customer to resolve concern and offer refund

Complaint: ***
I am rejecting this response because: it's not true that *** *** actually tried to fix the problem but we are very tired of dealing with this car dealership period.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/23) */
We will review the complaint and contact the customer for repair

In response to the aforementioned complaint.... It is not uncommon for a customer to not qualify for the originally contracted interest rate. We have our customers sign documentation explaining that we are "spot" delivering the customer and the terms of the contract are not final and may
change. We have not in our history removed batteries from trade in's to use for any purpose other than to replace the battery with a brand new battery. Therefore, I believe we did NOT remove the customer's battery and as far as the license plate brackets are concerned I would be willing to reimburse him the cost associated with the customer's license plate brackets upon his providing a receipt. Thank you,*** ***, General Manager

We have repaired the VW van and the clients are happy

We are in contact with Mrs*** to remedy the situation. We apologize for the confusion regarding the time until first payment and any frustration caused by the subsequent conversations with our personnel

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr***
I am very sorry you fell the way that you doI have reviewed your file and there is nothing in the deal jacket that leads me to believe we promised to not send your deal to a couple banks including BOAI have also review the menu
you signed which clearly separates the cost of the warranty and car itselfThere was no attempt on our part quickly glaze over any of the details of your transactionEach document requires a signatureAs far the loan thru BOA, you have the ability to refinance thru any lender you choose, we will not cover the interestYou did sign a contract which? Lastly lenders do not remove inquiries, without the customer contacting them, so that will fall into something you will need to address directly with the lender, however your signed application gave us authorization to seek financing on your behalf
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your timely response and being so quick to not take any responsibility for your staffs misconductIt was against my better judgement to take the advisement of your sales representative as he seemed exceedingly persistent in me not dealing with USAA myselfI find it entertaining that you stated that you found no record of my family only requesting financing through USAAI really don't expect your sales rep or finance rep annotating in my file that "I intentionally led the ***'s astray about our abilities with USAA and into a sense of security so that I could close this deal in favor of Bob Howard Toyota."
Since dishonesty is seemingly an allowable policy in your family of dealerships and it's so easy for you to question the integrity of a family of a year military veteran, I can't say that I'm surprised by your response
Some lessons are learned the hard way and this is merely one of themWe will take your lack of concern and responsibility as an indication that other soldiers, especially USAA members, should be warned about doing business with your family of dealershipsAs a precaution for them, we will be contacting Army Community Services of Fort Sill to advise them of your business's practices
It seems that now that the vehicle is sold and contracts are singed that there is no reason for you to pursue customer satisfaction and that asking for a few weeks of accrued interest was asking far too much from your successful and friendly family of dealerships
Thanks again for your timely response and take care

*** I am very sorry you had a bad experience at our dealershipYes we should have rechecked the lug nuts on your car, I will gladly take care of your next service visit on your MalibuI know that may be a few months from now, but I can have you go to Smicklas Chevy on NW Expressway of
you do not want to go to Bob Howard Chevy againAgain, I am very sorry. Thank you *** ***

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: *** *** General Man
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
Mr ***' check was mailed a few days agoi have tried to call him to let him know but he has not answered the
phone
We had an internal communication breakdown and that resulted in getting the check out so lateIt was our intention to get the check to Mr*** much soonerI have never recived a call from Mr***, therefor I would have known about the issues sooner
Sincerely,
*** ***
General Manager
Bob Howard Honda

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
Mr***,
I sincerely apologize that you have had a less than satisfactory experienceWhen I spoke to you on the phone in
regards to this issue I stated that we did in fact sell the car at an auctionI apologize that there was any miscommunication that was had during the transactionWe can try and find you a different Honda Civic but being that it is a pre-owned car it is hard to duplicate the exact vehicle you are looking for as the pre-owned market is different from the new car marketWe do apologize about the experience you had
If you would like to see if we can find a replacement vehicle that would fit your vehicle needs please email me directly at ***@bobhowardauto.com and I will do my best to resolve the issueOr you can also call me directly at XXX-XXX-XXXX
Thank you
*** ***
General Manager
Bob Howard Toyota
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided a very thorough, detailed description of my experience with Bob Howard Toyota (part of the Bob Howard Auto Group)For the official response to be a tepid apology which attempts to describe my experience as a, "less than satisfactory experience," only adds insult to injuryIn light of how I was treated as a prospective customer finalizing a sale at your business, it is precisely the response I expected to receive
The unfortunate circumstance that this dealership finds itself in is having a prospective customer whom you treated very poorly with evidence to substantiate my allegationsThis evidence includes phone records, text messages, and emails which prove the fraudulent "bait and switch" business practice in which your dealership is engagingThis complaint to the Revdex.com is not my final effort to dissuade customers from patronizing your place of businessIt is my responsibility as an educated, active consumer to use the tools available to me to make others aware of your business practicesI will use all social media and legal means available to me to sound the alarm to warn others away from youAlso, my complaints will be filed officially to give you an opportunity to correct your illegal business practices or risk others adding their personal stories to mine for corroborationI will be keeping copies of all the records, should they ever be requested or needed
Final Business Response /* (4000, 9, 2015/12/24) */
Mr***,
Thank you for your response back
After reviewing the records that we show to have on our end it appears that the first lead generated on this particular car was on 11-30-at 9:23amWe responded back to that lead at 9:36am with an internet price of $16,plus our documentation feesIt then appears that you initiated a chat lead at 10:amAll our chat leads are managed by a third party and not here on the dealership premisesWe do this so that a consumer has instant response hours a day days a weekFrom the chat lead they gather your phone number and email address to get you more information and they state that the car appears to be available but would need to verify firstThen at 10:17am another email goes out stating that the internet price is $16,plus our documentation feesAll this is happening at the same time we have the car for sale on an online auction
At the same time this car was listed for sale at an online auctionHowever the chat company nor the internet sales professionals were unware at the time it was listed for sale at the auctionThe used car manager sells that car at auction for $17,that same morning on the same dateWe sell cars retail and wholesale every monthWe do not hold cars anytime we get a lead on a carWe get multiple leads on cars at a time and the first deal in house that provides payment in full is the person or entity that buys the vehicle
This was not done out of malice or a bait and switchThe vehicle was sold prior to your arrival here at the dealershipIt was simply miscommunication between our internet department and our used car sales manager and both deals happened at the same time during the same day
I again sincerely apologize on behalf of Bob Howard Toyota and all the employees that you had interaction with and any of our third party providers such as our chat company