Sign in

Group One Auto

Sharing is caring! Have something to share about Group One Auto? Use RevDex to write a review
Reviews Group One Auto

Group One Auto Reviews (123)

Initial Business Response /* (1000, 5, 2016/01/08) */
Contact Name and Title: [redacted] Market Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@group1auto.com
Mr. [redacted]
I have emailed you to ask what location of the Bob Howard Auto Group you visited and have not received a reply....

The $12.50 are shop supplies, like grease, rags, wheel weights, etc. These should have been disclosed to you. I will get the $12.50 reimbursed, but I need to know what brand store you visited.
Thank you
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
The Honda work was performed at;
Bob Howard Honda
XXXXX [redacted] XXXXX
My cr is XXXXXX.
Final Business Response /* (4000, 10, 2016/01/20) */
We will refund the $12.50 shop supplies charge if he feels they were not disclosed. However each estimate is presented not including taxes and shop supplies because the shop supply charge depends on the size and type of the job. Also the "misc" charge on the "action plan" represents the shop supply charges. Sincerely, [redacted] General Manager, Bob Howard Honda.

Initial Business Response /* (1000, 5, 2015/11/07) */
We have spoken to the customer and let him know what is going on. We are waiting on the state to produce a title and have explained this to the customer. The customer and I have come to an agreement and this issue will be resolved as quickly...

as possible.

Initial Business Response /* (1000, 5, 2015/09/03) */
I don't feel there is any reason to engage in the bait and switch argument. Mr. [redacted] drove all the way back from Kansas City that we had spoke about over the phone. At the time he thanked me for working with him and was happy with the...

deal.
I am sorry if someone in my organization dropped the ball on the staus of the title.
The title was mailed 9/1/15 and the tow checks for $150 and $25 were overnighted on 9/3/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did get the title and all documents to me, even though the GM of the store had explained to me that they do not always operate within the boundaries of Oklahoma law and that not all titles are delivered within 25 days and this is standard practice. The last conversation I had with the GM of this store left me continuing to feel that they do not run things above board and without firm pressure they will try to take advantage of people. It seemed that the GM was not interested in my satisfaction but rather in what it would take to not deal with me. This business should be closely monitored by the Revdex.com.

Car was towed to us and customer told us clutch was out. Car would not start, we pushed it in the shop and technician found that car had little to no compression in most cylinders. Called and told customer our diagnosis. Customer called us liars and said we did not know what we were doing. We told...

the customer, if he did not agree with our opinion that he could have the car looked at by another service center. Customer chose to have vehicle towed out of our service department.

The general manager, [redacted], has reached out to the customer and left a voice mail with the customer.  Awaiting a call back from the customer to remedy the situation.

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@group1auto.com
I will purchase the floor mats for [redacted] at a dealership is Tulsa today 1/19/2016 and she can pick them up
Initial Consumer Rebuttal...

/* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the correct mats yesterday, January 25th 2016. Issue has been resolved, it is just very sad that we had to resort to filing a complaint for them to finally respond and properly correct the issue. Thank You Revdex.com!

The 2nd time the car was brought back the overheating issue could not be duplicated. We kept the car for a few days, drove it and even let it idle for several hours in the heat with no issues. Customer talked to [redacted] and [redacted] (used car managers) and said it’s over heating again...

but told them that it only does it about every 10th time he drives it. We offered to look at the vehicle again and try to find the issue that is causing the overheating and customer refused. If the issue is intermittent  it  usually takes a few attempts to locate the problem. We are still willing to help him and fix his problem but refuses to bring it in.

I emailed the client in attempt to resolve the concern.

We will issue a check for the $445 to address the clients concerns.

Email the invoice to me, I will ensure it gets paid today.  Thank you [redacted]@bobhowardauto.com

[redacted] has reached out to you resolve your concerns. Let me know if you need anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The invoice has been paid. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have yet to be contacted by company to resolve issue
Sincerely,
[redacted]

[redacted] the GM of this location has spoken the client and paid the diag fees, that the customer has had to pay. We understand the car is being repaired under warranty now. Sorry for the inconvenience.

We have taken every step to try and take care of this customer. There were no issues with the vehicle prior to her installing aftermarket security equipment which caused a problem with her electrical system. We made several attempts to resolve the problem after her initial attempt to get the problem...

corrected. We paid for all the work done to her vehicle after her first trip and ended up trading her in to another vehicle at her request. We feel we went above and beyond to make the customer happy and the car she had problems with had no issues after she removed her personal equipment.

A check was sent the lender and Wells Fargo never cashed it. We have cancelled that check and issued another.

Complaint: [redacted]
I am rejecting this response because: Horrible customer service and a very horrible company.  I lost...

so much money dealing with this company, their employees have lied to me and they dont even want to rectify the situation. I will make sure to let as many people as I can know to not do business with them. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/04/28) */
[redacted],
Thank you for letting me know what has occured, I will pay the $120.00 to repair your leak. I will send a check today. Sorry for any inconvenience.

We have done all we can do on this deal. Cyber bullying will not get us or the warranty company to change our opinion. The warranty will not cover abuse/racing. If you would like to cancel the warranty, we will be glad to do that for you.

Our response remains the same.  Thank you

Check fields!

Write a review of Group One Auto

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Group One Auto Rating

Overall satisfaction rating

Address: PO Box 14508, Madison Heights, Michigan, United States, 73113-0508

Phone:

Show more...

Web:

bobhowardauto.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Group One Auto, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Group One Auto

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated