Group One Auto

Very sorry this is happening, its all automated. We will do our best on end to turn it all off. Also, you can easily click unsubscribe at the bottom of any email.  Thanks

We apologize for any confusion, the duplicate key should be handled by now. Also, none of our paperwork shows that NAV is included in the transaction. Again, very sorry our staff was not professional.

According to GM Financial, he can FAX a copy of the revised contract to GM Financial Funding Department. This is per the supervisor we spoke with whose name is [redacted]. As for Mr [redacted], he is the reason there are consumer fraud attorneys

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
We apologize for the mixup on the warranty paperwork. Our finance manager did not realize that the jeep had a lift kit which requires...

different paperwork. please email me a copy of the repair order from fowler dodge and we will be [redacted] to work with you. Again, we apologize for the mistake and will get the matter rectified in a timely manner. my email adress is [redacted]@bobhowardauto.com.
Respectfully,
[redacted]
General Manager
Bob Howard CJDR
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok after putting in a complaint and reading the response, I emailed the general manager of bob howard on jan 20 2016 describing the problem I was having, he emailed me back asking if I could email him the receipts of work that I have done to vehicle so he could review them, I emailed him back on jan 21 2016 letting him know I would try to email him with them as soon as I found a computer with a scanner and gave him the option to meet with him and I could bring them with me and have not got an response back from them at this time(jan 26 2016)
Final Business Response /* (4000, 9, 2016/01/28) */
I received the receipts via email last night, the 27th and have totalled the amounts on the receipts to a sum of $1158.56 which will be reimbursed to Mr. [redacted] and he should expect payment early next week. We apologize for any inconvenience.
respectfully,
[redacted]
General Manager
Bob Howard CJDR
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/08/24) */
The vehicle was brought to Bob Howard Chevrolet for three repairs (1) Recall 14350, unintended ignition key rotation. (2) Recall 14574, spark plug wire retainers. (3) Vehicles idles rough - Did not want to start on the service drive.
We...

performed recalls at no charge and checked the engine out. We recommended a new engine.
We DID NOT blow up his engine. We will trade him out of the vehicle but will not give him a vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bob Howard Chevrolet is not being honest. I brought the vehicle in for the recalls on 8-12. I was told it would be a couple of days. After no calls or returned calls I went to the service center on 8-17. The service guy told me that the recalls were done and they were running test to see why the car was rough idling. I then informed him I just wanted my car back that I would take to to my regular mechanic for any further repairs due to the fact that I was renting a car and it was getting too expensive this was about 6:30 that night. He said it was hooked up to the machine and to give them until the next morning to have it ready. The next day I still hadn't received a phone call, I tried calling but kept getting transferred to the voice mail. I gave my mother the number to try to contact someone due to the fact that I was at work. She called me and informed me that she had contacted someone at the service center and they told her that "In the process of them running test they locked up the engine". There should have been no reason for them to be running test on 8-18 when I specifically told the rep on 8-17 that nothing else was necessary that I would pay what I owed and just wanted to have my car back and that I would take it somewhere else (where I always go for repairs for the last 5 years) for any additional repairs to my car. He apologized that it had taken so long but he said that he would need to the following day. At that point on 8-17 my engine was NOT locked up. The recalls were DONE according to the rep. There should have been NO reason for them to do anything else to my vehicle after I told him that I wanted nothing else done just to have the car returned to me. They claim that it "Did not want to start on the service drive" But it started and the recalls were done. The engine locked up while they were running test. Would the recorded conversation help?

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am rejecting the business's response because it was false. I had asked for the title several times and was advised that the title was never mailed by staff last week. I then spoke to the financial operations manager for bob howard. I had told him that at this point I did not want the car and would like a full refund.There is no debt owed on the car and I had checked with the post office staff and the title was never sent. This situation has caused unnecessary hardship to my family and I.

I have visited with the [redacted]s several times in an attempt to make them happy. After reviewing the transaction there was ZERO items handled incorrectly or unethically by the staff they dealt with. There has been zero contacts or emails from Chevrolet customer service in regard to the transaction...

and complete untruth to the statement from Mr. [redacted] stating they were informed by GM financial a simple fax would fix the situation. I have offered to cancel the gap policy they purchase from us after they found a cheaper policy through their insurance agent per our conversation. I also previously offered to offset the alleged difference from what they claim they were quoted and the actual amount of TT&L. The only solution they claim will make them happy is if I pay for their TT&L and rewrite their contract without gap insurance. This seems to be a common tactic based on the other 18 reviews the [redacted]s have place on google concerning businesses and a form of extortion that we will not take party to. Mr or Mrs [redacted] are still welcome to contact me for any concerns they may have as I have returned both emails and calls and replied to all 7 or 8 of their negative reviews in an attempt to extort their obligations from us. [redacted],GM

Initial Business Response /* (1000, 7, 2016/02/16) */
Contact Name and Title: [redacted] General Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobhowardauto.com
: When Mr. [redacted] purchased the vehicle on July 18 2015 the carfax had no accidents reported to it. He stated that the...

accindent was on auto check. We do not pull auto check so we would not know if there was an accident reported to it or not. We did replace his bumper and thought everything was fine.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/16) */
We no longer wish for any outcome of this. We do realize they might have not known but as a car dealer feel like it is their responsibility not ours to know correctly the vehicles history. We have sold the vehicle and need no further or future action on the part of Bob Howard. Thanks

Initial Business Response /* (1000, 5, 2015/07/27) */
We ordered the replacement SD card and it is being shipped to the customer. We apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Their statement is categorically false!! I called the dealership today to check on the SD card because I have not received any phone calls about this. Was told the card was NEVER ordered, is not available and they can' t help me further. Asked for the parts department manager to contact me by Monday noon. The also informed me verbally, that they have tried to reach me several times by phone but yet I have NO missed calls or messages. So their response is totally untrue. This was supposed to be a brand new car with only 2-3 miles on it and the latest version of the navigation software. Instead is has a 2 yr old version and they are being unresponsive in my efforts to get this resolved.
Final Business Response /* (1000, 11, 2015/08/24) */
I did not start working at the dealership until, 8/1/15 so I have not seen this complaint.
I did however talk to the customer after they left a message on my phone.
I sent the customer an updated SD card so we should be in good shape.
Thanks,
[redacted]

Not refunding the purchase price.

This was a vehicle that was traded in from a customer in Kansas.  The vehicle had a lien that we paid off.  The lien release and title took longer than expected to receive from the state of Kansas therefore we had to have the customer re-sign their loan documents.  We now have a free...

and clear Oklahoma title that is ready for the customer.  We will be giving the customer a check for the difference in excise tax due to the increase that took effect July 1, 2017.

I have had several conversations with Mr. [redacted]. I was not made aware of any issues with the vehicle until a couple months after the purchase. I did ask him to bring the vehicle in and let me see what I could do for him. I offered to split some of the repairs but he chose not to proceed. Even...

though we sold the vehicle as is and he chose not to purchase a warranty I am willing to offer a good will gesture of $500 in compensation.   I would also like to apologize if there was any misdiagnosis on our part. I would like to add that there was not any trickery on our part as far as moving the vehicle around on the lot to misrepresent the vehicle. Our inventory gets moved around almost on a daily basis.   If this solution is acceptable with Mr. [redacted] let me know and I will proceed with the payment.   Best regards,   [redacted] C. [redacted] General Manager Bob Howard Nissan

The price you paid was clearly stated at the time of purchase. These pictures reflect the price of a car you didn't purchase and was not for sale at the time your where in the dealership.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for your response. We are not able to issue any payments. We did everything we could to complete the repair to your satisfaction, based on the insurance companies authorization of the repairs.

I do not see that we ever had a 2015 Versa with 2400 miles advertised for $8000.00, please send me a copy of that ad so I can see what you are referring to. I do see that you inquired about a Versa for $11688, and that one was sold. It had more miles than the car you purchased, that is why the car...

you bought was more money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have assisted all we can, I am very sorry we can not do any more.

I am aware of the concerns and have spoken with the customer. The work was performed and solved the problem at the time. No refund will be issued.  However;  we are concerned about helping resolve the service concerns and would be happy to schedule another visit to our service department...

to try and duplicate the new performance issues at no cost to the customer.

Complaint: [redacted]
I am rejecting this response because:I still feel this is poor service after the sale. I also feel that you all lied and cheated the customer. I will no accept your answer being that you are failing to follow through with the promises made by your employees. I hope that in the future, your customers are not treated the same as I have been. I can already confirm that 2 customers have bought corvettes from other store based off of my review, even though you had the only one they wanted due to the specific options. Good day!Sincerely,
[redacted]