Group One Auto

Very sorry you had to file a complaint to get the dealership to respond, that's not how its supposed to work As of today, your request to cancel has been processedYour refund will go to the lender if there is a payoff, or to you if the vehicle is paid for Again, very sorry we didn't
act quicker

I understand you purchased a Jeep AS-IS, then you asked for a refund of $for repairsDid *** agree to give some refund?

We have since heard from Nissan and they are going to replace your windshieldI understand ** the service manager has been in contact with you to get this scheduled thank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** *** Body shop mana
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
We did write an "estimate" and based on all the information we had, this appeared to be about a day repairWe bought a
new door from Toyota, painted it, installed it, and mounted the spare tire on itthe door was not boneded well, from Toyota, and this is why the door didn't fit wellWe immediately ordered another new door, but it was not bonded either, at which time we called to determine a solution to a manufacture problem, not a Bob Howard Collision problemWe did indeed provide a rental unit, but we did not manufacture this doorWe will not provide insurance on the rental as it is unnecessary, because the ***'s insurance will cover the rent car if they wreck it less there deductibleOnce again, it is hard to ESTIMATE that a factory door is going to need to be worked on and repainted in order to not "sag!"
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They called us today at minutes until 6pm making it impossible to get to their business to get the carWe called to ask if they would wait a few minutes past so we could get the car and yet again they said noThe reason we got insurance and are not using our car insurance is because the deductible is if the job estimate was days paying dollars x days is cheaper than a deductibleIt has been close to weeks now it will be three weeks in Monday, we are now having to wait until Monday because you refused to wait minutes past close for us to get thereWe are not letting this gYou have caused us to pay two more weeks of rental insurance because you didn't know how to fix it and you said you had another Toyota with the same issueWe will pursue damages if this is not made right
Final Business Response /* (4000, 11, 2015/06/19) */
We finished this car and paid the rent car for this customer that we did not owe, which amounted to $The problem wasn't with anything we did, it was the fact that Toyota did not finish building the doorWe did Toyota's job finishing the door, but told the ***'s that they did not need rental insuranceYes they would have to pay $if the wrecked the rent car, the same as they would have to pay if in their own carThey chose the insurance, and we will not pay for itThe $per day was not cheaper than the $because they did not wreck the rent car!

We are contacting the customer directly to resolve his concerns

The cancellation of GAP is being processed, we are very sorry we didnt complete much soonerIf you would like confirmation, please contact *** *** at the dealership. Thank you

While we don’t believe we did what this client is claiming, we will send this client $for his inconvenience to take care of most of his out of pocket expenses *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It was the shops responsibility to communicate with the insurance company that the repair could not be completed as stated by the insurance company estimate of repairs In other words, if the door skin did not fit properly, the shop should have said something to the insurance company If a new door was needed that should have been communicated by the shop and it shouldn't have taken four return visits by the customer to make sure the repair was completed correctly Bob Howard Collision Center failed to repair the car properly, failed to communicate effectively with me and the insurance company, failed to provide adequate quality control even when the shop management was involved The shop only suggested a new door after four returns The alignment issues with the door were obvious to all who observed the door including the shop representative I worked with This has been a stressful and disappointing transaction The manager, *** ***, showed absolutely no empathy with the situation in our phone conversation I was not necessarily expecting Mr*** to accept responsibility, but I expected empathy for a customer that had to return a vehicle four times After the transaction, I noticed that the Bob Howard Collision Center had the lowest Google reviews of any repair shop in the Edmond area In retrospect, I should have done some research, but I trusted the Bob Howard name The other shop personnel showed some empathy, but had poor communication The front desk personnel were professional and courteous The front desk personnel were a bright spot in the transaction
Sincerely,
*** ***

Vehicle was returned for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryto me.
I would indeed like to cancel the warranty and receive the prorated refund and reimbursement for my towing expensesI will gather the receipts and contact Bob Howard in regard to these mattersThank you. *** ***. ***
Sincerely,
*** ***

To my understanding the customer has been in and we resolved the issue with the spouseShe was in for a 10K miles service late last week and all issues were addressed and correctedCustomer is 100% satisfiedThank you

*** *** did get a chance to speak with this clientThe customer is correct, we did a poor job of communicating*** promised to have to work completed prior to the estimated completion date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI don’t appreciate the fact that this business is saying that my claim is made up
Sincerely,
*** ***

Customer came in and stated that they key fob was defective and need to be replaced under warrantyAfter examining the key fob you could clearly tell that it was not a warrantable item covered underneath the new car manufactures warranty from Toyota Motor CorporationThe damage to the key fob was
caused by outside factorsCustomer was upset that it wasn’t covered under the warrantyMr*** then came in upset and spoke to *** *** our service directorMr*** did advise him that it would not be covered under warranty due to the nature of the damage to the key fob was not from a manufacture defectMr*** then offered to sell the key fob at pure cost and program the key fob free of charge to help with the situationMr*** then proceeded to get upset and threatened Mr*** demanding that he will in fact give a free key fob per customer’s requestAt which time Mr*** said this conversation is over and politely asked the customers to leaveIf you ask the customer to produce the key fob of the damages to the fob you will be able to tell it was caused by outside factors and was not a manufactures defect that would be covered underneath the new car warranty from ToyotaWe will still offer to sell the key fob at pure dealer cost and to program the key fob free of chargeWe do not feel offering a free key fob to the customer is warrantied at this time Sincerely, *** *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

As of today 1-19-we have spoken to Mr*** and General MotorsThe current dealership is going to file a warranty claim on the customers complaint ($repair bill) being the customer had his vehicle repaired about a month ago at another dealershipAs of today, no one can give a
“cause” to why he now has a injector failure*** *** and I called the General Motors service representative and he instructed us to tell the current service shop to file a parts warranty claim. Respectfully*** ***General ManagerBob Howard Buick-Gmc***

Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: *** *** General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
Thank you for bringing this to our attentionWe sincerely apologize that the we owe work hasn't been completed yetWe
have left a voicemail for you on 10/23/at 12:33pmWe would like to hear back from you in order to get this issue resolvedWe look forward to getting this issue resolved so that you can enjoy your carWe again apologize that the we owe work hasn't been completedIf you need anything else, please do not hesitate to give us a call