H & R Block Inc., U.S. Headquarters

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: while I appreciate the $refund I had to file a compliant with the Revdex.com to get it- since dealing with your manager didn't produce a response or refund after contactsUnderstand that I just got my check for my return because of your reps error, I am at very least due interest for the year plus I didn't have MY MONEYPlus the lost wages and expense to rectify this situationMy wages were lost because *** the person that I paid at HR block kept telling me that IRS OFFICE is where I had to go to find out what happen - instead of her telling me she never filed themshe sent me on a wild goose chase which lost my wages Her continued "help" is what caused the lost wages and expense to find out what happenedOnce it was brought to HR Blocks attention that you never provided the service- look what I had to go through to get my $back, that should of been automatic once identifiedHr block still wanted to make money on services never renderedI am a college student not having my tax money caused me hardship, for over a yearYou bothered to mention how many millions of clients you have so this matter should be taken to twitterAlso I am now filing a complaint with the FTC, as they should be aware of this treatmentUnacceptableThe request for funds to make me whole again were reasonable.
Regards,
*** ***

In response to Mrs*** rebuttal, I reviewed the documents that were attached and PDF #states these documents were self preparedIf the attached documents were filed in the H&R Block office, the form would not have self prepared listed and crossed out written in pen H&R Block and the tax professional’s nameTax documents that are prepared in the office would have H&R Block, the tax professional’s name and PTIN number printed with their signature listed. As stated before, The District General Manager will not be refunding feesMrs*** is more than welcome to go into the H&R Block office to compare the amended return that was prepared in the office, to the documents that she attached today.We respectfully ask the RevDex.com to close this case AJRHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business Analyst

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Complaint: ***
I am rejecting this response because: Mr S*** DID NOT offer to file my tax return! Even if he had, the current year was in the final stages when HIS second error was found WHY would I ever trust his agency to do my tax return when they had done such a bad job? But he did NOT offer THE DECENT THING WOULD HAVE BEEN FOR HIM TO HAVE REFUNDED MY $FOR PREPARING MY RETURN!
Regards,
*** ***

Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that the ***' may have, our review reflects that the Penalties and Interest claims have been paid in accordance with our H&R Block Guarantee.Although H&R Block is not at liberty
to refund the ***' tax prep fees, as a gesture of good faith, we would like to offer a gift certificate for free tax preparation for tax year The gift certificate will be mailed out on Thursday, January 14, 2016.As a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this case.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Mr***'s claim has been approved for the full amount requested in his complaint. The check will be sent out on Monday, June 1, As a result, we consider this matter resolvedWe assure you that we take
the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for your assistance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I still have not received my refund of my interest and penalties. I have received an email stating that it was being processed but I've had those emails before
To date there has been no check received by us. (1-14-16)The company dismissing our request of all or at least a portion of our preparation fees, and offering a voucher for our taxes to be prepared for free this year is a joke! I have never worked with a company that had such poor Customer Service and poor Customer satisfaction. Having to make calls a week to Customer Service only for them to tell me that they had no way to speak with a person in the claims department. My claim was supposed to be processed - weeks, it is now been over weeks!
Regards,
*** ** * *** ***

Dear Revdex.com, In resolution to the matter, the District Manager contacted Ms*** to address her concernsMs*** was scheduled for an appointment but later called to reschedule. We assure you that we take the concerns of our clients seriously and make every
effort to resolve matters thoroughly and fairly. We respectfully ask that the Revdex.com note our current efforts to resolve this caseShould you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, *** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because:To whom it may concern I *** ***.writing to say that I were a loyal customer for over year.I understand what the law states but you apply the law when everything else fails .I wasn't looking for 100% but H/R BLOCK created this problemso I were looking for some loyalty from H/R BLOCKbut now I will take loyalty somewhere else THE END!!!!!!
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: There has been no attempt to contact usI have provided MULTIPLE phone numbersThey stated in that they could not call long distance - our primary phone was a MN (*** area code) so I got a TX cell phone and provided that phone number, plus my work number (*** area code)There are no voice mail messages from H&R Block on any of the three phone numbers I have providedThey further demonstrated their inability to resolve this issue in a timely fashionMy complaint was nearly a year agoI rejected their previous response in December of and heard NOTHINGWe moved in May of and did not feel the need to provide them with a forwarding address as we will NEVER do business with them againI'd like to know when they mailed a letter? Their response is dated 8/30/We have been in a state of emergency since 8/25/due to Hurricane Harvey and mail service was suspended during that timeWe will not hold our breath hoping from a letter from H&R block more than a year after the error was madeTheir district manager in this area promised multiple times to follow up with me regarding the issue, but failedThe only times I spoke with him was when I called to get a status updateNEVER was the office proactive in communicationsA simple we apologize for the error and here is how we are going to resolve the issue and compensate you for our error would have been appreciated - in when they messed upIt took forever to get our original paperwork back from them too, which we brought in promptly when we discovered their error and asked them to correct and remedy the situationIt took the State of MN nearly months to refund us the over payment of $2800+ dollars, which put a financial strain on us for a number of monthsObviously a year later we have recovered no thanks to H&R Block. Not to be petty but knowing how upset I am with their company and the hardship they created you would think they could have double checked their reply and been more careful (show ability to demonstrate attention to detail) and not state, "efforts to contact Ms*** to discuss his complaint." It gives the impression this is a form response that was copied and pasted in haste.
Regards,
*** ***

Dear Revdex.com,H&R Block reviewed Mr***'s rebuttal to our prior response, dated March 31, Although we stand by that response and refer your office back to it, we further respond as follows. Mr*** has submitted the necessary form to the IRS by mail and is waiting for the IRS to process itThe District General Manager provided Mr*** with his direct contact number for further assistance once the IRS make a final determinationFurther, Mr*** seemed calm and to understand the process at the time of his conversation with ** ***.We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

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Complaint: ***
I am rejecting this response because:I was not offered the protection and they were not percent sure if they were shredded so I still would like a full refund and the protection! They have lied in this respond!
Regards,
*** ***

Dear Revdex.com, In resolution to this matter, the District Manager contacted Ms*** and reached a mutually acceptable resolutionThe client has been mailed a check via UPS overnight, today May 3rd, for the full amount requested in this complaint of $ As a result
we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, *** ***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, In resolution to this matter, we have worked with Ms*** to assist in reviewing her returns and assisting with any filings and corrections that she has neededWe have kept in contact with Ms*** who now states that this issue has been resolved and she is
pleased with our assistance and follow through regarding this matter. We not only worked with our digital support team but also the tax office to assist Ms***. As a result, we consider this matter resolvedWe assure you that we take concerns of our clients seriously and and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, Jennifer S*Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Ms***’s claim has been approved for the remainder of tax preparation fees requested in her complaint. The check will be sent out on Wednesday, July 19, 2017.As a result, we consider this matter resolvedWe assure you that we take
the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because the check mentioned in the response from H&R Block was not received Their response stated that I would receive a check for $by March I did receive a tracking number from UPS and it appears that a label was created but the check never sent Once I receive the check from them, I will consider the issue resolved.I also wanted to make a point of clarification as a follow up to the email from H&R Block I did reach out to *** on March to discuss further with her I informed her that I was not phoned or emailed as they had previously indicated She apologized for this miscommunication on her part After speaking with her, she had *** from the online team call me He stated that I would not get a refund because of the issues as stated in the response email However, I reminded *** that their help desk told me that they could see the issue but could not fix it In addition, the help desk told me to take the printed copies to the local H&R Block office to be corrected since they couldn't do so over the phone Taking the items to the local office as directed was the reason for the charge After hearing this, he reached out to his supervisor for approval and the supervisor approved my refund
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As of this am 5/5/15, I have not received a refund check in the mail
Regards,
*** ***

Dear Revdex.com, In resolution of this matter, Ms***'s refund is being granted for the full amount requested in this complaint. As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, *** * ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: while I understand that this debt is still valid, a goodwill gesture would be appreciatedWhile there was a massive fail on your part for estimating my tax return to be over $3k and I recieved under the amount to pay back this debt, I would appreciate something a little more than giving me the option in setting up a payment planI would like all interest charges dropped from this accountAt the end of the day I didnt even receive enough taxes back to cover the debt I was wrongly approved forYour assistance would be gratefully received
Regards,
*** ***