H & R Block Inc., U.S. Headquarters

laint: ***I am rejecting this response because:To whom this may concern:I never stated I couldn't come in to complete these extra forms that were required to submit tax papersIn fact, if I couldn't come in, a family member could have on my behalf i.emy father or one of my auntsI was under the impression that everything was taken care of and filed appropriately, aside from the ones that needed me to send in my paperwork to file them.I think this is just another common associate misconduct on proper filing of my tax documents that could have been easily avoidable.Regards,
*** ***

Dear Revdex.com,In response to this complaint our records reflect that the district office contacted the Ms** directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make
every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, *** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: What I explained was that I felt was the business used 'scare' tactics like saying that I had prepared my taxes incorrectly in the pastThe person preparing my taxes said she wonderedwhy I hadn't been caught and in trouble by the government before, so this made me nervousShe also ADMITTED that their prices were HIGH and said she felt guilty that they wereShe expressed concern about anotherperson that she was preparing for where she had underestimated their return and then felt so badly when she had to give them the bad news.When H&R Block main office sent me to another office in ***, NH, they specifically told me that this branch is overly high and that they can reduce any charges! Apparently each branch decides to charge whateverthey want and there is no set fee which seems unfair and unreasonableIt would be like going to one McDonald's and paying $for a hamburger and another $I understand she told me I could leave, but Iwas baffled and nervous and no-one should have to pay those kinds of fees regardless.I am only asking for the difference that would be a reasonable charge for my taxes.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me on the conditions that I not receive any further auto calls or bills from H&R Block regarding this debt, they ensure that this debt is not on my credit report, and the portion of my fees refunded is equal to, or great than, half of the preparation fee
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:In I brought in my Wform from Experience Works for my salary the only other form I brought in was my social security Wform which I considered a "Short" tax returnTheir lobby advertisement said Short Form Taxes FREE........which they never are, when I broke down and cried because I didn't have $they gave me a coupon so I didn't have to pay anything.This year I brought in the very same forms, Wfrom Experience Works and social security Wthe additional form I brought in was a 1095A for the mandatory Obama Care Insurance which I would have been fined for if I hadn't had it.....and because of Obama Care Insurance H&R Block had to print off 1/inch stack of paper that I didn't care anything about......I could have brought them an entire ream of paper for less than $250.00!!!
They should be WARNING LOW INCOME PEOPLE that their gonna charge $because of this 1095A form that the government demands we have or we'll be fined......I bet the fine would have been cheaper than $250.00!!!!
Regards,
*** ***

Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesThe return in question was prepared and signed by our tax professional, *** ***, and given to Ms*** directlyAt the time the return was given to Ms***, there was no signature of *** *** on the return Therefore, we stand by our original response dated 9/29/and we refer your office back to that response. We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]I am rejecting this response because: The full amount that I paid for the tax preperation fee was not refunded, only a partial amount was paidThis matter is not closed until I receive a check for the balance of $to cover the total fees I paid.
Regards,
*** *** ***

Dear Revdex.com: In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Mr
***’s complaintSincerely, *** *** Associate Business AnalystH&R Block

Dear Revdex.com: In response to this matter, our investigation reflects Ms***’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client. However, in response to this complaint, the
Franchisee has contacted Ms*** directly to resolve this matterMs*** is scheduled to go into the office to meet with a tax professional to contact the IRS regarding the status of her amended tax return Ms*** will also be refunded tax preparation fees. As a result, we respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. *** ***Associate Business AnalystH&R Block

Dear Revdex.com, In resolution of this matter, Mr***'s claim has been approved for the full amount requested in his complaintThe check will be sent out on Monday, April 3, 2017. As a result, we consider this matter resolvedWe assure you that we take the concerns of
our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further of have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Mr** *** ask me two questions only in regards my income tax return and the "Injured Spouse form"Regards,
*** ***

Dear Revdex.com, In response to this complaint, The District Manager has contacted Ms*** directly to address her concerns. H&R Block would like to apologize to Ms*** for any confusion or misunderstanding of our tax preparation serviceAdditionally, the District
Manager and Ms*** have come to a mutual resolve. As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,*** ***Associate Business Analyst

Dear Revdex.com,In response to Ms***'s rebuttal our review determines the rebuttal raises no new issues with the services providedWhile we regret that Ms*** appears dissatisfied with her experience at H&R Block, we stand by our original response dated 03/24/and we refer your office back to that responseIf Ms*** remains interested in pursuing this matter further then we recommend she contact the franchised office directlySincerely, *** *** Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, our investigation reflects that Mr***'s complaint is against an independently owned and operated franchise office, which has a responsibility to resolve this matter directly with your office and with the clientRecords reflect
that the franchise office contacted Mr*** directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Mrand Mrs*** claim has been approvedThe District General Manger, *** *** contacted Mrs*** on July 28, to provide the details of the payment. As a result, we consider this matter resolvedWe assure you that we
take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block s why here

Dear Revdex.com, H&R Block is in receipt of your correspondence regarding this matterOur review has determined that Mrs***'s return complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters
directly. However, records reflect that the Win question was not presented to the tax preparer at the time of the preparation of the returnPer office procedure, copies of income documents are made and kept securely in the client file and the office does not have a copy of the missing income WAdditionally, our review further reflects that the Peace of Mind Extended Service Plan was not purchased at the time of the tax interview and therefore, would not apply in this situation. While we regret that Mrs*** is dissatisfied with her experience with H&R Block, we feel we have investigated this matter to the full extent.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. However, should you need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

They are still not truthful, I was NEVER given any indication of the final fee, no fees were discussed with me in any way except to say their fee was based of how many forms were needed and at the time I was there she did not know how many it would be. I was told the fee via phone AFTER she completed the forms; regardless, I did not and will not receive the same customer service from this franchise office as H&R Block advertises because H&R Block deliberately fails to warn the consumer that their policies do not apply to frabchise offices nor do they warn the consumer which office is which; they advertise them as all the same. Franchise offices are NOT held to the same H&R Block policies as corporate offices are, thus the reason I was told by the *** *** H&R Block corporate office supervisor that she could not fix the incorrect name, she also stated I was charged too much per H&R Block polices because I went to a franchise office who are not bound to corporate polices/fees. The bottom line here is advertising by corporate H&R Block that All their offices are the same and they are NOT. If I have any issues with the IRS over this franchise office' forms, I am FORCED to return to this office ONLY as corporate offices will not help me. This is not what H&R Block advertises on their website or on TV. advertising. I was overcharged
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***I am rejecting this response because:Regards,*** ***

Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the full amount requested in her complaintThe check will be sent out on Friday, May 1, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients
seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am rejecting this response until I can contact the H&R block representative to get an itemized list of what the check they sent me was for. I'm not sure how they know what penalties I paid to the IRS and State of ** and what part of their fee they were refunding. I don't believe the check equals the amount I paid
I appreciate their speed in trying to resolve this issue once I reported it to the Revdex.com but their statement that the return was correct isn't true or I would have paid the correct amount in the first place! Once I have more information I will let you know my final response
Regards,
*** ***

Dear Revdex.com,In response to Ms**'s rebuttal , our review determines that a check for the reimbursement of tax preparation fees was recently returned to our officeWe are looking into why the check was returned and hope to resolve matters and resend payment to the address on record as quickly as possibleWe sincerely apologize for any inconvenience caused*** ***Associate Business AnalystH&R Block