Hands On In-Home Care & Katie's Cleaning Service LLC

On the date of 05/2/between PM – PM, I reached out to Genesis Credit Management [redacted] located at [redacted] ***.  Website: https://client.genesiscred.com/index.html For roughly minutes I spoke with Victor who oversees my file to seek a plan to have my debt paidUpon speaking with him, we came to an agreement to have $placed for May 12th 2017, another $on May 26th 2017, $on June 9th and the remaining balance paid $paid on the 23rd 2017, totaling $2,to clear my debtAfter he told me I was not able to receive a letter stating that my debt would be cleared during the phone call, we canceled the agreement and I made the stated over the phone “not to have any transactions made, that I’m canceling the plan so that I may pay the debt collector $in full by the end of the month.”   On the date of May 12th, I had a pending charge from Genesis Credit Management for $which was again not authorized to be charged by me during the first initial phone call  On the date of 05/16/2017, I called to make a payment for the total of $1,Now bringing my account to the total amount of $I called on the morning of 05/19, to let them know I can make another $payment, bringing my account to $I requested a letter from Genesis Credit Management, through Victor, so I could apply for an apartmentI was told by Victor that as of his company does not do this because 90% of consumers are not motivated to pay off their balanceIn my good faith, I am willing to pay this amount, and due to the timing, it is imperative I collect this letter of payment, as my new property management company is running an application background check for me to move in on the date of June 7th Victor has left me in an uncertain situation by refusing to send me a letter which can cause me to become homeless if I’m not able to receive the letter pertaining to my debt owed    Under the FDCP Section Validation of Debts (a) (1): the debt collector is required to send the consumer a written notice containing the amount of the debtAlso under Section Unfair Practices – A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debtSection (1) states: The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by lawPersonally, I feel that Victor has overlooked the facts presented in my argument above and I feel that this is unfair to me for paying my debt in good faithI have been making my best effort to communicate with him regarding my debtHe unfairly charged my card on the date of May 12th, for $and is unwilling to send me a letter verifying my current balance owed to my debt in the amount of $I'll be filing a complaint to the state of Washington, the Collections Agency Board due to no verification letter that I have paid $1,toward my balance

Your assistance is appreciated as I’ve been unable to have a conversation with Genesis Credit Management's representatives without feeling threatenedI have endured calls from their office to my employer where their representatives have improperly shared my information with my coworkers and in doing so directly threatened my continued employmentRepresentatives have repeatedly threatened legal action against me and with each resolution offer or description of my account made either outright statements or misrepresentationsEvidence suggests that the actions of their representatives is calculated and deliberate in order to demean, belittle, and ultimately intimidate me into a hasty settlement of which I either cannot fully understand or cannot afford; and in doing so, continues the cycle of additional fees and interest charges on my account Additionally, since the account representative I spoke with on the phone said she was unable to provide me an account statement or tra

BEWARE of this company! Avoid them if you can!!!! I just spoke with the Account Supervisor Richard ( he would not give me his last name)He was beyond rude and insultingHe mocked my situation and even told me to, "GROW UP"! I have never dealt with a ruder, unprofessional person at a debt collection agency beforeHow can a company exist when a supervisor there is so unprofessional and rude? I'd rather file for bankruptcy than deal with this "Richard" or this company ever again!

I sent a letter asking this "Group" to please send me a copy/receipt that my bill was paid in full by way of my pay being attachedI also sent them copies of my credit report that showed that I still had a balance because they did not report the debt paid in fullI sent them a copy of my last pay stub showing a zero balance and no longer attachedThe letter I got back today the 5th of August states :At this time we are notifying you that we will not be reinvestigating your account due to your dispute being "FRIVOLOUS" however you still owe a balance to this agencyI'm insulted by being called FRIVOLOUSBut they will not notify credit agencies that the bill is paid in fullI work for [redacted] and the amount I was sued for was court ordered with the amount due [redacted] stopped taking my pay when the balance hit zeroPlease help me to get them to report the zero balance and send me a receiptThanks

No one enjoys receiving a phone call from a collection agency The initial reaction is to become defensive and argue fiercely At least, that is how I responded when I received a call from [redacted] Though I am not thrilled about having to pay an outstanding balance – I believe her customer service and patience should be noted She carefully walk me through the cause of the charges, and explained multiple solutions as to how I may avoid similar fees in the futureThank you [redacted] !

I only gave one star because I had toI would rate them zeroThey have NEVER mailed me or my ex husband anything in wringingFrom the very first phone call(which I answered at work because they called back to back to back) Misty W [redacted] was rude, short and disgustingI don't know what technique that is for collecting money and whim that works forThey didn't even ask was the debt legitWhen I tried to explain why we left the apartment they were collecting for(AFTER MY LEASE WAS UP) because the dwelling for the last months of the lease weren't livable and I refused to sign a new lease she got even for nasty with meI told her our personalities didn't mesh because I'm years old and she's not my motherI'm not going to be talked to and disrespected by her, I asked to be transferredWell the next lady is in competition with Misty for worse customer service because she got in a screaming match with me where she yelled and I quote "THAT'S NOT HOW THINGS HERE IN AMERICA WORK!" Ummm I'm the daughter of war vets and I was born in our nations capital, I'm American and to insinuate that nationality needed to be brought up is racist and deplorableThe calls didn't stop there, Misty repeatedly threatened to garnish my wages and "embarrass me" with serving me with court documentsThey contacted my job and NEVER faxed the proper documents to show they could garnish my wages so my accounting department, whom also spoke of how rude Misty is did nothing for themI finally blocked their number out of my phone because they had no interest in what I had to sayThey moved on to my spouse whom I'm separated from and told me he makes more so we'll go after himThey also told him to throw me under the bus and put it all on meNeither of us are going to pin it on someone because THERE IS NO LEASE AND THE APARTMENT FLOODED EVERY WEEK FOR THE MONTHS STRAIGHTMy husband offered them $a month automatic withdrawal to make the phone calls stop and they turned it downThey made a deal with us to pay $3k but gave us hoursSorry Genesis, you think because of someone's salary they're rich and you can bully your way to making us payWell we have a child to provide for and separate households to supportYou can't squeeze blood from an orangeNow months later they have served my husband but still no court dateI would like to go before a judge I'm so sick and tired of being harassed by a company full of bottom of the barrel employees I don't know what to doThe moral of this review is GENESIS IS A HARASSING, UNETHICAL, LAW BENDING "company." BewareAlso don't take my word for itGoogle them and read up on the lawsuits AGAINST them and their practicesThe government needs to shut this company down

Inaccurate and misleading collection account [redacted] Columbia Recovery Group is continuing to report inaccurate and misleading information on my credit reportEach time I have disputed this item it has come back verifiedHow is this possible? Account reporting “One Month Term.” I never agreed or signed to any terms or signed any contract with this collection companyCollection accounts should not have one month termsThis is a and misleading tactic used to lower my credit scoreThe debt collector can report the last status from the original creditor but they cannot update lates on a monthly basisAnd they continue to report on my credit reportThis collection agency is posing as Data Factoring CompanyEven if the credit bureaus allow this deception, I did not open a “data factoring account” with themCollection accounts are not “data factoring accounts.” The date of first delinquency with the original creditor is not reporting and according to the FCRA, Section 623, “ A

Staff are rude from the beginning! In the end, my call in was legit about something on my credit fraudulentlyLady was completely unprofessional, and did not help one bit Something as added to my credit in a state I do not currently even live in, and haven't for yearsShe was rude & implied that I haven't lived out of state, and I deserve this on my credit regardless of it being inaccurate

To whom it may concern; Re: Collection account Account number: [redacted] This debt is a result of a job loss; I lost my job and my apartment at the same timeThe debt was sent to collections and I made an agreement to pay $per month, which is very reasonable amount of money for meI am a single mother of two and I don’t receive child support, I have student loans and other billsColumbia Recovery Group agreed to take $in October of 2015, which was a “down payment”, followed by $on 11/15, 12/and 01/Part of the agreement was that I would pay the debt off this month, but due to unfortunate circumstances I am unable to meet the requirement of the verbal agreementI am currently filing for divorce and I am having financial difficultiesToday February 29th, I called the agency to make a $payment to show good faith, I spoke to an agent by the name of Julia and I explained my circumstance, she was very pleasant and told me she would speak to her superior and get

To whom it may concern; Re: Collection account Account number: *** This debt is a result of a job loss; I lost my job and my apartment at the same timeThe debt was sent to collections and I made an agreement to pay $per month, which is very reasonable amount of money for meI am a single mother of two and I don’t receive child support, I have student loans and other billsColumbia Recovery Group agreed to take $in October of 2015, which was a “down payment”, followed by $on 11/15, 12/and 01/Part of the agreement was that I would pay the debt off this month, but due to unfortunate circumstances I am unable to meet the requirement of the verbal agreementI am currently filing for divorce and I am having financial difficultiesToday February 29th, I called the agency to make a $payment to show good faith, I spoke to an agent by the name of Julia and I explained my circumstance, she was very pleasant and told me she would speak to her superior and get

I received a letter dated January 27, from Genesis Credit Management asserting that I owe a debt of $to Hilton Real EstateI sent them a letter via certified mail on February 23, 2016, stating that I was disputing this debtI asked for the name and address of the creditor and proof of my responsibility of this debtI asked that any credit reporting agencies be notified that this debt was in disputeI asked that all further communications be in writing and be limited to either their failure to verify the debt or the information I requestedI received notification that they received the letter on February 26, To this date, I have not received any further written communication, they call my wife and myself on a regular basis, and the disputed item remains on my credit report

I have been awaiting documentation of signed contract with no responseThey call weekly to collect with no documentation providedIll Business practices

BEWARE of this company! Avoid them if you can!!!!
I just spoke with the Account Supervisor Richard ( he would not give me his last name)He was beyond rude and insultingHe mocked my situation and even told me to, "GROW UP"!
I have never dealt with a ruder, unprofessional person at a debt collection agency beforeHow can a company exist when a supervisor there is so unprofessional and rude?
I'd rather file for bankruptcy than deal with this "Richard" or this company ever again!

I called them to make payment arrangements for a past debt and Alex one of the reps when asked for my account number hung up in my faceI just need to pay off a debt

I called last week because I was on Credit Carma, and saw my credit had something on it from Columbia Recovery Group, through my old apartment complexWhich I was signed off the lease properlyI spoke with Alex the first time at Columbia Recovery Group who told me to call apartments and I did and the apartments told me they would send them the proof and they sent me a copy tooAny way I called to make sure this was removed from my credit score since it should have never been on their in the first placeWell I got the not so good pleasure of speaking with Julie Nwho states she is the ownerThis women was the biggest meanest person I have ever unfortunately had to speak too, it was like they messed up and lost money and were p*** off I don't knowBut she was like I am the owner sorry to disappoint you, and was speaking loudly over me, interrupting, and plan rude!!!!!! How the ***  is this women even in business, I am the victim here she should be apologizing for putting stuff in collections against me that was never even suppose to be on their and even the apartments backed me up

I received a phone call from an Alex C*** Her number had been appearing recently on my cell phone and work phoneWhen I answered the call today, I happened to be on another call and I informed the rep I needed a number to call her backShe became pushy and said I needed to call her back within a half hourI said I wasn't sure about that and she went on to recite something about a willful refusalat that point I had to end the call as I was at work and she had interrupted a business call
When I t***a break and called her back minutes later to explain that she called my work phone and that I had not been in a position to take the call which is why I couldn't talk she kept interrupting me and talking over meThen she started saying over and over again that the only thing she needed to know was Visa or MCShe complained about her time being wasted and refused my request to transfer the call to a person who would be more professional and less hostile, insisting that she would not let me “waste the time” of another person in her office
When I tried to explain to her that this was my first time hearing about the debt, she went on to recite addresses that did not belong to me where she claims she mailed letters to meI tried to explain to her that there was someone else I would need to talk to on my end to get this issue resolvedShe insisted she did not care and just need my credit card infoShe then accused me of illegally subletting an apartment and started quoting sections of a lease agreement
Somewhere in the middle of the heated discussion, I told her that I didn’t want her to call my work phone anymore and she said she would consider it a verification of employment
She tried to ridicule me over the amount of the debt and said something like "you don't have the money?" I told her that I personally did not, and I asked her repeatedly to calm down so we could work to resolve the issue However, she continued with her hostile, aggressive tirade and began making the matter very personal… it was not a professional phone call at allIt seemed like the debt had personally offended her somehow and since she had me on the phone she was going to fight me about itIt was utterly ridiculousI was completely unable to reason with her She kept saying it would be a refusal to payeven though it was not as I had already called her back within minutes of learning there was a debt in my name with her agencyWhy would I do that if I wanted to avoid the issue?
When I would not give Alex my credit card number she started threatening to end the call I tried explaining that while the debt was in my name I did not personally incur the debt, and that I needed to talk to someone else to get it resolvedShe wasn’t interested in that at all...and she eventually hung up on me I tried to call back as she had not given me sufficient information on the reason for the debtin all the arguing and threats I wasn't even clear on what the debt was for She had my calls going straight to voicemail!! In the end, the management company of the actual apartment complex did all the work and explaining about why the debt existed $in MOVEOUT COSTS the apartment mgmt had incurred after we had moved
About an hour later, my relative tried calling Genesis Credit Management to actually try and pay the debt but she was left on hold for so long she eventually had to end the call as she was also calling from work
This woman who says her name is Alex C***(425)has terrible reviews all over the internet and I have to agree… that was the absolute worst experience I’ve ever had with a debt collector Even though it was our first time speaking on the phone, her best attempt to collect the debt was to argue then hang up on me with no payment arrangement, no promise to call back or anything

Genesis Credit Management calls A LOTI get several calls per day times a weekI have blocked numerous numbers and asked the agents to remive me from their call list and I have even requested to conduct business via mail and have yet to receive anything in the mail

This company has provided information to all credit reporting agencies in an attempt to collect a debt that is not mineI recently have disputed this debt with them and requested information and documents bearing my signature showing I have a contractual agreement to pay either Genesis Credit or *** *** ***In an attempt to validate this debt they sent me all documents that pertain to this account, upon further investigation after reading all the documents they have provided it clearly shows that I am not responsible for the debt that they claim I owe them
I have no contracts that bear my signature to Genesis Credit or *** *** ***, *** *** *** assigned a account to collections and claimed I owe'd them moneyI have no contract that bears my signature with *** *** *** for them to assign me to collections
The documents that were provided to me after I requested the information was a copy of a redacted lease agreement bet

My account was handled by Stephanie and I was very difficult and at times hard headed, my trust with collection companies is not very highStephanie was courteous, prompt and did everything she said she would do, and so did IThe outcome was my account was satisfied, I received proof in writing and NEVER were any games played and she was more then professionalI cannot tell you how refreshing it is to be writing a positive review for a collection agency that I paid moneyHowever, this was certainly a case that was deserving of a very positive reviewTHANS AGAIN!!!

This company has provided information to all credit reporting agencies in an attempt to collect a debt that is not mineI recently have disputed this debt with them and requested information and documents bearing my signature showing I have a contractual agreement to pay either Genesis Credit or *** *** ***In an attempt to validate this debt they sent me all documents that pertain to this account, upon further investigation after reading all the documents they have provided it clearly shows that I am not responsible for the debt that they claim I owe them
I have no contracts that bear my signature to Genesis Credit or *** *** ***, *** *** *** assigned a account to collections and claimed I owe'd them moneyI have no contract that bears my signature with *** *** *** for them to assign me to collections
The documents that were provided to me after I requested the information was a copy of a redacted lease agreement bet