Hands On In-Home Care & Katie's Cleaning Service LLC

I was looking for a new apt complex to live in when I did the standard credit check 10/6/ to find out if I was eligible for the complex or notI was denied I found out that I and my last roommate had owned money to this collection agencyI contacted the agency on 10/6/to dispute the chargesBased on information they had it appeared I did owe the moneyI emailed the move out sheet showing that I did not own anything on Sunday the 10/8/I continued to call through out the day on Monday and Tuesday about confirmation of receiving the email sent on Sunday 10/8/After confirmation it was stated that the manager added charges after she gave me the copy stating that I owned nothingI informed her I needed to contact my old roommate to resolve this issuein a ploy to to resolve this issue Stephanie informed me that she would do a hardship clause and have the debit reducedI paid the debit in full on Friday 10/13/was informed that they run there collection as batch and I should receive a email on Monday 10/16/the latestI called Numerous times on Monday 10/16/i was informed by Stephanie that I would receive it by end of business day Monday 10/16/or latest Tuesday Morning 10/17/It now Tuesday 10/17/and I have not received any confirmation letter from them stating that I have completed the debitNo longer own the company anythingI have called and spoke with Kevin two times and he continues to make excuses as why he can not send me the receipt even though my bank was charged on Friday 10/13/days after the debit was paid still can not provide me with a receipt and letter stating the debits been paid in full and not any thing is left to be collected I will continue to call every hour till I am given my recipe for money they have taken out of my bank accountTerrible customer service, and ability to resolve matters in a timely fashion

I have nothing against collection agencies, and simply called to request info on a balance that I was unaware ofI let my, as he stated, "account manager" know that I was just looking for the info on the collection to be mailed to meHe checked the address on file, which was one I'd never lived at, and updated itAs soon as I re-informed him that I wouldn't be paying it today, but instead asked for information to be mailed to me he became verbally abusive and began verbally berating me; insinuating I was a child for not just paying it, that I was being irresponsible, I was a waste of his time, that next time I call a business it should be to do business; and when I requested a supervisior he refused and we soon were disconnected

I only gave one star because I had toI would rate them zeroThey have NEVER mailed me or my ex husband anything in wringingFrom the very first phone call(which I answered at work because they called back to back to back) Misty W*** was rude, short and disgustingI don't know what technique that is for collecting money and whim that works forThey didn't even ask was the debt legitWhen I tried to explain why we left the apartment they were collecting for(AFTER MY LEASE WAS UP) because the dwelling for the last months of the lease weren't livable and I refused to sign a new lease she got even for nasty with meI told her our personalities didn't mesh because I'm years old and she's not my motherI'm not going to be talked to and disrespected by her, I asked to be transferredWell the next lady is in competition with Misty for worse customer service because she got in a screaming match with me where she yelled and I quote "THAT'S NOT HOW THINGS HERE IN AMERICA WORK!" Ummm I'm the daughter of war vets and I was born in our nations capital, I'm American and to insinuate that nationality needed to be brought up is racist and deplorableThe calls didn't stop there, Misty repeatedly threatened to garnish my wages and "embarrass me" with serving me with court documentsThey contacted my job and NEVER faxed the proper documents to show they could garnish my wages so my accounting department, whom also spoke of how rude Misty is did nothing for themI finally blocked their number out of my phone because they had no interest in what I had to sayThey moved on to my spouse whom I'm separated from and told me he makes more so we'll go after himThey also told him to throw me under the bus and put it all on meNeither of us are going to pin it on someone because THERE IS NO LEASE AND THE APARTMENT FLOODED EVERY WEEK FOR THE MONTHS STRAIGHTMy husband offered them $a month automatic withdrawal to make the phone calls stop and they turned it downThey made a deal with us to pay $3k but gave us hoursSorry Genesis, you think because of someone's salary they're rich and you can bully your way to making us payWell we have a child to provide for and separate households to supportYou can't squeeze blood from an orangeNow months later they have served my husband but still no court dateI would like to go before a judge I'm so sick and tired of being harassed by a company full of bottom of the barrel employees I don't know what to doThe moral of this review is GENESIS IS A HARASSING, UNETHICAL, LAW BENDING "company." BewareAlso don't take my word for itGoogle them and read up on the lawsuits AGAINST them and their practicesThe government needs to shut this company down

This has originated from lease termination due to request from landlord to leave residence so eviction process was not startedLandlord have written permission for us to leave property on needing to pay rent past due and damagesI recived a call from Alex who works for this company and from the start was verbally harassedAlex stated that I needed to pay in full (back rent/damages/rest of rent due for lease term) when I stated that we had written persmission to leave residence she stated it was not her problem and we needed to pay a balance of 10k+ plus in full to avoid legal actionsI requested a breakdown of the fees dueHalf of the portion was for upgrades to unit (which is illegal) we are only responsible for damages as well as months of rent for the duration of the leaseThe unit has already been rented out to new tenants so between the written consent to leave and the new tenants we are legally not responsible for those monthsAlex has threatened to contact employers , t

Victor from Genesis called at 4PM EST on 4/12/We spoke at 8PM ESTHe said that if we did not pay $by end of business on 4/13/16, that he would adversely affect the credit score of *** ***The issue stems from a rental property saying that *** did not give days notice prior to moving out*** attempted several times to contact the property manager but no one ever returned his callsIn addition, the lease states 6/5/- 8/31/specifically, which he paid for, in fullHe left the check marked "paid in full" and the key into the slot providedThere was no office to turn the key in to and no one returned his callsTherefore, the only choice he had was to leave the check and key in the slot providedHe did everything that he knew to do in good faith effortWe do not owe anything on that lease and did not even get a deposit backWe paid nearly $5,for months of rentThat is more than enoughHe was out of the apt by 8/14/

I was looking for a new apt complex to live in when I did the standard credit check 10/6/ to find out if I was eligible for the complex or notI was denied I found out that I and my last roommate had owned money to this collection agencyI contacted the agency on 10/6/to dispute the chargesBased on information they had it appeared I did owe the moneyI emailed the move out sheet showing that I did not own anything on Sunday the 10/8/I continued to call through out the day on Monday and Tuesday about confirmation of receiving the email sent on Sunday 10/8/After confirmation it was stated that the manager added charges after she gave me the copy stating that I owned nothingI informed her I needed to contact my old roommate to resolve this issuein a ploy to to resolve this issue Stephanie informed me that she would do a hardship clause and have the debit reducedI paid the debit in full on Friday 10/13/was informed that they run there collection as batch and I should receive a email on Monday 10/16/the latestI called Numerous times on Monday 10/16/i was informed by Stephanie that I would receive it by end of business day Monday 10/16/or latest Tuesday Morning 10/17/It now Tuesday 10/17/and I have not received any confirmation letter from them stating that I have completed the debitNo longer own the company anythingI have called and spoke with Kevin two times and he continues to make excuses as why he can not send me the receipt even though my bank was charged on Friday 10/13/days after the debit was paid still can not provide me with a receipt and letter stating the debits been paid in full and not any thing is left to be collected I will continue to call every hour till I am given my recipe for money they have taken out of my bank accountTerrible customer service, and ability to resolve matters in a timely fashion

BEWARE of this company! Avoid them if you can!!!!
I just spoke with the Account Supervisor Richard ( he would not give me his last name)He was beyond rude and insultingHe mocked my situation and even told me to, "GROW UP"!
I have never dealt with a ruder, unprofessional person at a debt collection agency beforeHow can a company exist when a supervisor there is so unprofessional and rude?
I'd rather file for bankruptcy than deal with this "Richard" or this company ever again!

Over a month ago the property company of my previous apartment sent my repair bill to Genesis Credit Management The person with whom I spoke seemed friendly and helpful He told me he had a way to reduce my bill by having me put the amount of close to $into an account with Wells Fargo in a series of three installments Oddly, he did not recommend my sending a check, explaining that "information could be compromised" by other parties at the agency I went to Wells Fargo and showed the tellers the e-mail with these instructions They felt the e-mail looked very suspicious, with misspellings, poor punctuation, improper grammar, and a general unprofessional tone They urged me to contact Revdex.com about this request It was clearly a scam, they said This person has attempted to contact me since, and I am at a loss as to how I should respond, knowing what I have learned I would like to have this outstanding bill cleared up, but certainly not through the means offered by the sender of this questionable e-mail Would anyone have any suggestions as to what I should do?

ThreateningDishonestRudePredatory

This company keeps calling me at work when it was made very clear not to call my work numberThey also will not give me an idimised statement of the amount said is owingIt also took several try just to find out their address from them to the point I had to get rudeThey also are very rude in the conversionThe way he was demanding my credit card made it seem more of a scam than anything

ThreateningDishonestRudePredatory

Over a month ago the property company of my previous apartment sent my repair bill to Genesis Credit Management The person with whom I spoke seemed friendly and helpful He told me he had a way to reduce my bill by having me put the amount of close to $into an account with Wells Fargo in a series of three installments Oddly, he did not recommend my sending a check, explaining that "information could be compromised" by other parties at the agency I went to Wells Fargo and showed the tellers the e-mail with these instructions They felt the e-mail looked very suspicious, with misspellings, poor punctuation, improper grammar, and a general unprofessional tone They urged me to contact Revdex.com about this request It was clearly a scam, they said This person has attempted to contact me since, and I am at a loss as to how I should respond, knowing what I have learned I would like to have this outstanding bill cleared up, but certainly not through the means offered by the sender of this questionable e-mail Would anyone have any suggestions as to what I should do?

Your assistance is appreciated as I’ve been unable to have a conversation with Genesis Credit Management's representatives without feeling threatenedI have endured calls from their office to my employer where their representatives have improperly shared my information with my coworkers and in doing so directly threatened my continued employmentRepresentatives have repeatedly threatened legal action against me and with each resolution offer or description of my account made either outright statements or misrepresentationsEvidence suggests that the actions of their representatives is calculated and deliberate in order to demean, belittle, and ultimately intimidate me into a hasty settlement of which I either cannot fully understand or cannot afford; and in doing so, continues the cycle of additional fees and interest charges on my account
Additionally, since the account representative I spoke with on the phone said she was unable to provide me an account statement or tra

Staff are rude from the beginning!
In the end, my call in was legit about something on my credit fraudulentlyLady was completely unprofessional, and did not help one bit
Something as added to my credit in a state I do not currently even live in, and haven't for yearsShe was rude & implied that I haven't lived out of state, and I deserve this on my credit regardless of it being inaccurate

On the date of 05/2/between PM – PM, I reached out to Genesis Credit Management *** *** located at *** *** *** *** ** *** ** ***. 
Website: https://client.genesiscred.com/index.html
For roughly minutes I spoke with Victor who oversees my file to seek a plan to have my debt paidUpon speaking with him, we came to an agreement to have $placed for May 12th 2017, another $on May 26th 2017, $on June 9th and the remaining balance paid $paid on the 23rd 2017, totaling $2,to clear my debtAfter he told me I was not able to receive a letter stating that my debt would be cleared during the phone call, we canceled the agreement and I made the stated over the phone “not to have any transactions made, that I’m canceling the plan so that I may pay the debt collector $in full by the end of the month.”
 
On the date of May 12th, I had a pending charge from Genesis Credit Management for $which was again not authorized to be charged by me during the first initial phone call 
On the date of 05/16/2017, I called to make a payment for the total of $1,Now bringing my account to the total amount of $I called on the morning of 05/19, to let them know I can make another $payment, bringing my account to $I requested a letter from Genesis Credit Management, through Victor, so I could apply for an apartmentI was told by Victor that as of his company does not do this because 90% of consumers are not motivated to pay off their balanceIn my good faith, I am willing to pay this amount, and due to the timing, it is imperative I collect this letter of payment, as my new property management company is running an application background check for me to move in on the date of June 7th Victor has left me in an uncertain situation by refusing to send me a letter which can cause me to become homeless if I’m not able to receive the letter pertaining to my debt owed 
 
Under the FDCP Section Validation of Debts (a) (1): the debt collector is required to send the consumer a written notice containing the amount of the debtAlso under Section Unfair Practices – A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debtSection (1) states: The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by lawPersonally, I feel that Victor has overlooked the facts presented in my argument above and I feel that this is unfair to me for paying my debt in good faithI have been making my best effort to communicate with him regarding my debtHe unfairly charged my card on the date of May 12th, for $and is unwilling to send me a letter verifying my current balance owed to my debt in the amount of $I'll be filing a complaint to the state of Washington, the Collections Agency Board due to no verification letter that I have paid $1,toward my balance

I was contacted on 10/5/with a demand to immediately pay $from a leaseAside from the fact that we made numerous attempts to dispute the bill with the leasing agent with no return call, Genesis refuses to make any payment arrangements*** is who calledShe was rude, threatening and down right unprofessionalShe demanded I pay the full amount by the end of the month in two payments or the deal was off the tableShe threatened to call my command and sue me if I didn't pay immediatelyMy wife then called her and upon stating that she couldn't threaten or harass us, *** refused to talk to my wife and hung upMy wife called back and asked to speak to a supervisor and *** said my wife was only making it harder on me and hung up againMy wife called a third time and the phone was picked up and then hung upI finally was able to reach a supervisor and went over our experienceWe were told they'd review the tapes and deal with *** accordingly, however judging from the

No one enjoys receiving a phone call from a collection agency The initial reaction is to become defensive and argue fiercely At least, that is how I responded when I received a call from ***Though I am not thrilled about having to pay an outstanding balance – I believe her customer service and patience should be noted She carefully walk me through the cause of the charges, and explained multiple solutions as to how I may avoid similar fees in the futureThank you ***!

They really hate their jobI understand it must be hard, but the lack of professionalism is shockingI really hope their customer service rep "Misty" finds a better job that is meaningful for her because she really hates her jobShort conversation with her, she just sounds like she hates life and people in generalSaying things like "You're wasting my time" to anyone regardless of customers or just generally to a person is not a good communication tactic

Who wants to work with these peopleEven if this is real, rather go through the worse then to deal with the repsFirst call, after describing optionsSays, how about this "Bob"We'll do this and thisVery rude and aggressiveI believe if you in this industry, you learn to keep calm and know what to do instead of threating and intimidating peopleSecond caller, same attitude and personalityBadThreatens to either come to home or work to serveJust mail or have someone serve it instead of making me feel threaten and uncomfortableWorst credit service company I've encounter

I am reporting this to the Revdex.com because Genesis Credit Management is fraudulently charging me nearly $for a bill that was originally about $back in It is showing up twice on my credit report as two separate accounts nowI have tried to dispute this with the reporting agencies with no resultI rented an apartment through *** *** in *** and they charged me about $for breaking my lease early even though I explained to them that I had to leave for my own safety as I was fleeing a domestic violence situationIf needed I can provide a police report that shows that I was assaulted shortly before I had to leave the apartment for good and that the person involved was found guilty for domestic violence on meThat account then went to Genesis Credit Management who has repeatedly called me on the phone even after I asked them to stop and just send me a paper billI also explained to them that I live on $a month social security disability and that was why I di