Hands On In-Home Care & Katie's Cleaning Service LLC

I filed a previous complaint on the company four months ago with the Consumer Financial Protection BureauIn their response they said they would send validation and they STILL HAVE NOT SENT ME ANYTHING REGARDING THIS ERRONEOUS ACCOUNTThis is absolutely ridiculous! This company has violated Finance Code Chapter Section The law says that they must send all files concerning that consumer no later than the 45th dayI originally disputed this account in September and never received anythingValidation will not do at this point and timeTHIER TIME TO INVESTIGATE AND REPORT TO THE CONSUMER IS UP!!!

This has originated from lease termination due to request from landlord to leave residence so eviction process was not startedLandlord have written permission for us to leave property on needing to pay rent past due and damagesI recived a call from Alex who works for this company and from the start was verbally harassedAlex stated that I needed to pay in full (back rent/damages/rest of rent due for lease term) when I stated that we had written persmission to leave residence she stated it was not her problem and we needed to pay a balance of 10k+ plus in full to avoid legal actionsI requested a breakdown of the fees dueHalf of the portion was for upgrades to unit (which is illegal) we are only responsible for damages as well as months of rent for the duration of the leaseThe unit has already been rented out to new tenants so between the written consent to leave and the new tenants we are legally not responsible for those monthsAlex has threatened to contact employers , t

I have nothing against collection agencies, and simply called to request info on a balance that I was unaware ofI let my, as he stated, "account manager" know that I was just looking for the info on the collection to be mailed to meHe checked the address on file, which was one I'd never lived at, and updated itAs soon as I re-informed him that I wouldn't be paying it today, but instead asked for information to be mailed to me he became verbally abusive and began verbally berating me; insinuating I was a child for not just paying it, that I was being irresponsible, I was a waste of his time, that next time I call a business it should be to do business; and when I requested a supervisior he refused and we soon were disconnected

This company keeps calling me at work when it was made very clear not to call my work numberThey also will not give me an idimised statement of the amount said is owingIt also took several try just to find out their address from them to the point I had to get rudeThey also are very rude in the conversionThe way he was demanding my credit card made it seem more of a scam than anything

They did not serve me with a notice of any kind of a default judgement and writ of garnishment, nor did they make ANY good faith effort to communicate with me after repeated efforts to discuss this account with them after I was served with the original summons
In addition, the original summons listed an amount of $5332.58, and they refused to respond to my attempts to get an explanation of where that dollar amount came from, as the original debt was substantially under $Then, the actual judgement amount was for $6786.68, plus legally allowable fees totaling an additional $407.47, for a total of $The document served to my employer details all of these figures but, inexplicably, claims my total indebtedness to be $I called Columbia Debt Recovery, LLC and was told that my payroll department would have to call them to settle this discrepancyObviously this is not my employers jobGiven the fact that legal issues such as these already constitute a substantial ris

I only gave one star because I had toI would rate them zeroThey have NEVER mailed me or my ex husband anything in wringingFrom the very first phone call(which I answered at work because they called back to back to back) Misty W*** was rude, short and disgustingI don't know what technique that is for collecting money and whim that works forThey didn't even ask was the debt legitWhen I tried to explain why we left the apartment they were collecting for(AFTER MY LEASE WAS UP) because the dwelling for the last months of the lease weren't livable and I refused to sign a new lease she got even for nasty with meI told her our personalities didn't mesh because I'm years old and she's not my motherI'm not going to be talked to and disrespected by her, I asked to be transferredWell the next lady is in competition with Misty for worse customer service because she got in a screaming match with me where she yelled and I quote "THAT'S NOT HOW THINGS HERE IN AMERICA WORK!" Ummm I'm the daughter of war vets and I was born in our nations capital, I'm American and to insinuate that nationality needed to be brought up is racist and deplorableThe calls didn't stop there, Misty repeatedly threatened to garnish my wages and "embarrass me" with serving me with court documentsThey contacted my job and NEVER faxed the proper documents to show they could garnish my wages so my accounting department, whom also spoke of how rude Misty is did nothing for themI finally blocked their number out of my phone because they had no interest in what I had to sayThey moved on to my spouse whom I'm separated from and told me he makes more so we'll go after himThey also told him to throw me under the bus and put it all on meNeither of us are going to pin it on someone because THERE IS NO LEASE AND THE APARTMENT FLOODED EVERY WEEK FOR THE MONTHS STRAIGHTMy husband offered them $a month automatic withdrawal to make the phone calls stop and they turned it downThey made a deal with us to pay $3k but gave us hoursSorry Genesis, you think because of someone's salary they're rich and you can bully your way to making us payWell we have a child to provide for and separate households to supportYou can't squeeze blood from an orangeNow months later they have served my husband but still no court dateI would like to go before a judge I'm so sick and tired of being harassed by a company full of bottom of the barrel employees I don't know what to doThe moral of this review is GENESIS IS A HARASSING, UNETHICAL, LAW BENDING "company." BewareAlso don't take my word for itGoogle them and read up on the lawsuits AGAINST them and their practicesThe government needs to shut this company down

To whom it may concern; Re: Collection account Account number: *** This debt is a result of a job loss; I lost my job and my apartment at the same timeThe debt was sent to collections and I made an agreement to pay $per month, which is very reasonable amount of money for meI am a single mother of two and I don’t receive child support, I have student loans and other billsColumbia Recovery Group agreed to take $in October of 2015, which was a “down payment”, followed by $on 11/15, 12/and 01/Part of the agreement was that I would pay the debt off this month, but due to unfortunate circumstances I am unable to meet the requirement of the verbal agreementI am currently filing for divorce and I am having financial difficultiesToday February 29th, I called the agency to make a $payment to show good faith, I spoke to an agent by the name of Julia and I explained my circumstance, she was very pleasant and told me she would speak to her superior and get