Hands On In-Home Care & Katie's Cleaning Service LLC

I received a phone call from an Alex C*** Her number had been appearing recently on my cell phone and work phoneWhen I answered the call today, I happened to be on another call and I informed the rep I needed a number to call her backShe became pushy and said I needed to call her back within a half hourI said I wasn't sure about that and she went on to recite something about a willful refusalat that point I had to end the call as I was at work and she had interrupted a business call
When I t***a break and called her back minutes later to explain that she called my work phone and that I had not been in a position to take the call which is why I couldn't talk she kept interrupting me and talking over meThen she started saying over and over again that the only thing she needed to know was Visa or MCShe complained about her time being wasted and refused my request to transfer the call to a person who would be more professional and less hostile, insisting that she would not let me “waste the time” of another person in her office
When I tried to explain to her that this was my first time hearing about the debt, she went on to recite addresses that did not belong to me where she claims she mailed letters to meI tried to explain to her that there was someone else I would need to talk to on my end to get this issue resolvedShe insisted she did not care and just need my credit card infoShe then accused me of illegally subletting an apartment and started quoting sections of a lease agreement
Somewhere in the middle of the heated discussion, I told her that I didn’t want her to call my work phone anymore and she said she would consider it a verification of employment
She tried to ridicule me over the amount of the debt and said something like "you don't have the money?" I told her that I personally did not, and I asked her repeatedly to calm down so we could work to resolve the issue However, she continued with her hostile, aggressive tirade and began making the matter very personal… it was not a professional phone call at allIt seemed like the debt had personally offended her somehow and since she had me on the phone she was going to fight me about itIt was utterly ridiculousI was completely unable to reason with her She kept saying it would be a refusal to payeven though it was not as I had already called her back within minutes of learning there was a debt in my name with her agencyWhy would I do that if I wanted to avoid the issue?
When I would not give Alex my credit card number she started threatening to end the call I tried explaining that while the debt was in my name I did not personally incur the debt, and that I needed to talk to someone else to get it resolvedShe wasn’t interested in that at all...and she eventually hung up on me I tried to call back as she had not given me sufficient information on the reason for the debtin all the arguing and threats I wasn't even clear on what the debt was for She had my calls going straight to voicemail!! In the end, the management company of the actual apartment complex did all the work and explaining about why the debt existed $in MOVEOUT COSTS the apartment mgmt had incurred after we had moved
About an hour later, my relative tried calling Genesis Credit Management to actually try and pay the debt but she was left on hold for so long she eventually had to end the call as she was also calling from work
This woman who says her name is Alex C***(425)has terrible reviews all over the internet and I have to agree… that was the absolute worst experience I’ve ever had with a debt collector Even though it was our first time speaking on the phone, her best attempt to collect the debt was to argue then hang up on me with no payment arrangement, no promise to call back or anything

Genesis Credit Management calls A LOTI get several calls per day times a weekI have blocked numerous numbers and asked the agents to remive me from their call list and I have even requested to conduct business via mail and have yet to receive anything in the mail

I have nothing against collection agencies, and simply called to request info on a balance that I was unaware ofI let my, as he stated, "account manager" know that I was just looking for the info on the collection to be mailed to meHe checked the address on file, which was one I'd never lived at, and updated itAs soon as I re-informed him that I wouldn't be paying it today, but instead asked for information to be mailed to me he became verbally abusive and began verbally berating me; insinuating I was a child for not just paying it, that I was being irresponsible, I was a waste of his time, that next time I call a business it should be to do business; and when I requested a supervisior he refused and we soon were disconnected

This company keeps calling me at work when it was made very clear not to call my work numberThey also will not give me an idimised statement of the amount said is owingIt also took several try just to find out their address from them to the point I had to get rudeThey also are very rude in the conversionThe way he was demanding my credit card made it seem more of a scam than anything

To whom it may concern; Re: Collection account Account number: *** This debt is a result of a job loss; I lost my job and my apartment at the same timeThe debt was sent to collections and I made an agreement to pay $per month, which is very reasonable amount of money for meI am a single mother of two and I don’t receive child support, I have student loans and other billsColumbia Recovery Group agreed to take $in October of 2015, which was a “down payment”, followed by $on 11/15, 12/and 01/Part of the agreement was that I would pay the debt off this month, but due to unfortunate circumstances I am unable to meet the requirement of the verbal agreementI am currently filing for divorce and I am having financial difficultiesToday February 29th, I called the agency to make a $payment to show good faith, I spoke to an agent by the name of Julia and I explained my circumstance, she was very pleasant and told me she would speak to her superior and get

I only gave one star because I had toI would rate them zeroThey have NEVER mailed me or my ex husband anything in wringingFrom the very first phone call(which I answered at work because they called back to back to back) Misty W*** was rude, short and disgustingI don't know what technique that is for collecting money and whim that works forThey didn't even ask was the debt legitWhen I tried to explain why we left the apartment they were collecting for(AFTER MY LEASE WAS UP) because the dwelling for the last months of the lease weren't livable and I refused to sign a new lease she got even for nasty with meI told her our personalities didn't mesh because I'm years old and she's not my motherI'm not going to be talked to and disrespected by her, I asked to be transferredWell the next lady is in competition with Misty for worse customer service because she got in a screaming match with me where she yelled and I quote "THAT'S NOT HOW THINGS HERE IN AMERICA WORK!" Ummm I'm the daughter of war vets and I was born in our nations capital, I'm American and to insinuate that nationality needed to be brought up is racist and deplorableThe calls didn't stop there, Misty repeatedly threatened to garnish my wages and "embarrass me" with serving me with court documentsThey contacted my job and NEVER faxed the proper documents to show they could garnish my wages so my accounting department, whom also spoke of how rude Misty is did nothing for themI finally blocked their number out of my phone because they had no interest in what I had to sayThey moved on to my spouse whom I'm separated from and told me he makes more so we'll go after himThey also told him to throw me under the bus and put it all on meNeither of us are going to pin it on someone because THERE IS NO LEASE AND THE APARTMENT FLOODED EVERY WEEK FOR THE MONTHS STRAIGHTMy husband offered them $a month automatic withdrawal to make the phone calls stop and they turned it downThey made a deal with us to pay $3k but gave us hoursSorry Genesis, you think because of someone's salary they're rich and you can bully your way to making us payWell we have a child to provide for and separate households to supportYou can't squeeze blood from an orangeNow months later they have served my husband but still no court dateI would like to go before a judge I'm so sick and tired of being harassed by a company full of bottom of the barrel employees I don't know what to doThe moral of this review is GENESIS IS A HARASSING, UNETHICAL, LAW BENDING "company." BewareAlso don't take my word for itGoogle them and read up on the lawsuits AGAINST them and their practicesThe government needs to shut this company down

They did not serve me with a notice of any kind of a default judgement and writ of garnishment, nor did they make ANY good faith effort to communicate with me after repeated efforts to discuss this account with them after I was served with the original summons
In addition, the original summons listed an amount of $5332.58, and they refused to respond to my attempts to get an explanation of where that dollar amount came from, as the original debt was substantially under $Then, the actual judgement amount was for $6786.68, plus legally allowable fees totaling an additional $407.47, for a total of $The document served to my employer details all of these figures but, inexplicably, claims my total indebtedness to be $I called Columbia Debt Recovery, LLC and was told that my payroll department would have to call them to settle this discrepancyObviously this is not my employers jobGiven the fact that legal issues such as these already constitute a substantial ris