Hands On In-Home Care & Katie's Cleaning Service LLC

I sent a letter asking this "Group" to please send me a copy/receipt that my bill was paid in full by way of my pay being attachedI also sent them copies of my credit report that showed that I still had a balance because they did not report the debt paid in fullI sent them a copy of my last pay stub showing a zero balance and no longer attachedThe letter I got back today the 5th of August states :At this time we are notifying you that we will not be reinvestigating your account due to your dispute being "FRIVOLOUS" however you still owe a balance to this agencyI'm insulted by being called FRIVOLOUSBut they will not notify credit agencies that the bill is paid in fullI work for *** *** and the amount I was sued for was court ordered with the amount due*** stopped taking my pay when the balance hit zeroPlease help me to get them to report the zero balance and send me a receiptThanks

I called to set up payment plan to take care of my debt and they will not accept itcompany states they are taking legal action against meI am trying to take care of my debt

Who wants to work with these peopleEven if this is real, rather go through the worse then to deal with the repsFirst call, after describing optionsSays, how about this "Bob"We'll do this and thisVery rude and aggressiveI believe if you in this industry, you learn to keep calm and know what to do instead of threating and intimidating peopleSecond caller, same attitude and personalityBadThreatens to either come to home or work to serveJust mail or have someone serve it instead of making me feel threaten and uncomfortableWorst credit service company I've encounter

Received a voicemail from Alex, a representative from the collection management agencyShe told me I owed $from my past rental propertyI informed her that was incorrect, my insurance company paid $and I paid $The apartment complex to removed another $charge that was not supposed to be on there, and I should owe around $Not $She said yes, I see thatI will call you back with more details on your accountShe called me the next day and just started screeming into the phoneI was trying to ask what date they started charging interest and what date they got my accountIt does not make sense to me that they can charge me interest on an account for months when they only had it for a couple weeksInstead of explaining when my account started, she started yelling "contact a legal representative..." I am just unsure of thisBut all I wanted to know was my account information and proof of the chargesI'm not going to just hand someone money without explanation

Called our place of business trying to fish for informationThe caller got very rude and aggressive when we wouldn't give out any employee information

Received a voicemail from Alex, a representative from the collection management agencyShe told me I owed $from my past rental propertyI informed her that was incorrect, my insurance company paid $and I paid $The apartment complex to removed another $charge that was not supposed to be on there, and I should owe around $Not $She said yes, I see thatI will call you back with more details on your accountShe called me the next day and just started screeming into the phoneI was trying to ask what date they started charging interest and what date they got my accountIt does not make sense to me that they can charge me interest on an account for months when they only had it for a couple weeksInstead of explaining when my account started, she started yelling "contact a legal representative..." I am just unsure of thisBut all I wanted to know was my account information and proof of the chargesI'm not going to just hand someone money without explanation

Several times I have been contacted by Alex C***In no way is she here to actually help the customersShe is short tempered and rudeShe has hung up on me on several occasions, doesn't listen to when I asked for the statement in writing because I hadn't received anything, and I feel she has harassed me to try to a an IMMEDIATE paymentEven though I'm the primary account holder, she refused to talk to me or give any informationWhen I asked for verification of details with the collector, she said, "How do you not know where you lived?" Nothing was ever verified, except the fact she is rudeThis last time, I said I talked to the collector and received an updated statement and was going to dispute the original chargesHer response was, "I advised them against itYou are legally held and I should press charges and I advised them not to adjust it" If she is a collector, she cannot advise or want to legally hold the original charges if they have been adjustedWhen I tried to expla

I called to set up payment plan to take care of my debt and they will not accept itcompany states they are taking legal action against meI am trying to take care of my debt

I had an joint apartment go to collections and Columbia Recovery Group was who it got sent to I was not even aware that I had something in collections until they called meI asked for proof of the collection and pictures of the damage they said we had done to the apartment They said they didn't have the proof and would not ask for pictures from the apartment complex So I didn't pay them and this was back in Fast forward to April someone from Columbia Recovery Group came to my home and tried to force my mother in law to take a piece of paper after telling the people I was not home The paperwork stated they were going to sue me over this matter After talking to Kevin P*** on the phone and via email we came to agreement that I would pay the debt in full and they would send in a deletion to the credit bureaus I waited several months waiting for it to fall off and it hadn't so I contacted Kevin again and he stated that he did send in for it to be taken off and he

Today I received a letter from Columbia Debt Recovery, stating that *** *** (my soon to be ex-wife) and I owe $6,to *** *** *** for breaking our lease
I provided ample notice regarding our breaking of the lease, and Washington state landlords are required to re-rent the apartment as soon as possible, before sending the full lease to collections
How much of this supposed $6,is being taken from the original deposit of our apartment?
So far, I do not see any negative marking on my credit report due to this supposed debtColumbia Debt Recovery, acting on behalf of *** *** ***, must cease and desist immediately

I was a lessee of an apartment unitI had another roommate who took my lease over, after I signed my release formsTwo years later I am contacted by a rude woman (Natasha O***) working for Genesis; she yelled at me, was vulgar, saying I'd have bad credit for seven years, and that they would take me to court and sueShe had stated it took her two years to contact me, even though I have been persistent with updating my mailing address and have had the same cell number for yearsI was told this debt was a total of $verbally and that I was the only person that would answer their phone and that they've contactedMonths later they finally send me a printed copy of the debt, totaling at $starting at $The apartments company sold off to a different company and I have contacted them numerous ways, and they will not give me my release paperwork so that I can relieve myself of this credit companyThat I am currently working onI want proof of Genesis statements and wh

My account was handled by Stephanie and I was very difficult and at times hard headed, my trust with collection companies is not very highStephanie was courteous, prompt and did everything she said she would do, and so did IThe outcome was my account was satisfied, I received proof in writing and NEVER were any games played and she was more then professionalI cannot tell you how refreshing it is to be writing a positive review for a collection agency that I paid moneyHowever, this was certainly a case that was deserving of a very positive reviewTHANS AGAIN!!!

Inaccurate and misleading collection account *** Columbia Recovery Group is continuing to report inaccurate and misleading information on my credit reportEach time I have disputed this item it has come back verifiedHow is this possible? Account reporting “One Month Term.” I never agreed or signed to any terms or signed any contract with this collection companyCollection accounts should not have one month termsThis is a and misleading tactic used to lower my credit scoreThe debt collector can report the last status from the original creditor but they cannot update lates on a monthly basisAnd they continue to report on my credit reportThis collection agency is posing as Data Factoring CompanyEven if the credit bureaus allow this deception, I did not open a “data factoring account” with themCollection accounts are not “data factoring accounts.” The date of first delinquency with the original creditor is not reporting and according to the FCRA, Section 623, “…A

I called them to make payment arrangements for a past debt and Alex one of the reps when asked for my account number hung up in my faceI just need to pay off a debt

Columbia Debt Recovery is owned by a corrupt attorney that is managing to stay a step above the lawPeople's lives are being destroyed and federal agencies are investigating them for ID theft, fraud, etcRefuses to provide documents to verify the customers' debt

Called our place of business trying to fish for informationThe caller got very rude and aggressive when we wouldn't give out any employee information

I was contacted on 10/5/with a demand to immediately pay $from a leaseAside from the fact that we made numerous attempts to dispute the bill with the leasing agent with no return call, Genesis refuses to make any payment arrangements*** is who calledShe was rude, threatening and down right unprofessionalShe demanded I pay the full amount by the end of the month in two payments or the deal was off the tableShe threatened to call my command and sue me if I didn't pay immediatelyMy wife then called her and upon stating that she couldn't threaten or harass us, *** refused to talk to my wife and hung upMy wife called back and asked to speak to a supervisor and *** said my wife was only making it harder on me and hung up againMy wife called a third time and the phone was picked up and then hung upI finally was able to reach a supervisor and went over our experienceWe were told they'd review the tapes and deal with *** accordingly, however judging from the

Several times I have been contacted by Alex C***In no way is she here to actually help the customersShe is short tempered and rudeShe has hung up on me on several occasions, doesn't listen to when I asked for the statement in writing because I hadn't received anything, and I feel she has harassed me to try to a an IMMEDIATE paymentEven though I'm the primary account holder, she refused to talk to me or give any informationWhen I asked for verification of details with the collector, she said, "How do you not know where you lived?" Nothing was ever verified, except the fact she is rudeThis last time, I said I talked to the collector and received an updated statement and was going to dispute the original chargesHer response was, "I advised them against itYou are legally held and I should press charges and I advised them not to adjust it" If she is a collector, she cannot advise or want to legally hold the original charges if they have been adjustedWhen I tried to expla

I received a phone call from an Alex C*** Her number had been appearing recently on my cell phone and work phoneWhen I answered the call today, I happened to be on another call and I informed the rep I needed a number to call her backShe became pushy and said I needed to call her back within a half hourI said I wasn't sure about that and she went on to recite something about a willful refusalat that point I had to end the call as I was at work and she had interrupted a business call
When I t***a break and called her back minutes later to explain that she called my work phone and that I had not been in a position to take the call which is why I couldn't talk she kept interrupting me and talking over meThen she started saying over and over again that the only thing she needed to know was Visa or MCShe complained about her time being wasted and refused my request to transfer the call to a person who would be more professional and less hostile, insisting that she would not let me “waste the time” of another person in her office
When I tried to explain to her that this was my first time hearing about the debt, she went on to recite addresses that did not belong to me where she claims she mailed letters to meI tried to explain to her that there was someone else I would need to talk to on my end to get this issue resolvedShe insisted she did not care and just need my credit card infoShe then accused me of illegally subletting an apartment and started quoting sections of a lease agreement
Somewhere in the middle of the heated discussion, I told her that I didn’t want her to call my work phone anymore and she said she would consider it a verification of employment
She tried to ridicule me over the amount of the debt and said something like "you don't have the money?" I told her that I personally did not, and I asked her repeatedly to calm down so we could work to resolve the issue However, she continued with her hostile, aggressive tirade and began making the matter very personal… it was not a professional phone call at allIt seemed like the debt had personally offended her somehow and since she had me on the phone she was going to fight me about itIt was utterly ridiculousI was completely unable to reason with her She kept saying it would be a refusal to payeven though it was not as I had already called her back within minutes of learning there was a debt in my name with her agencyWhy would I do that if I wanted to avoid the issue?
When I would not give Alex my credit card number she started threatening to end the call I tried explaining that while the debt was in my name I did not personally incur the debt, and that I needed to talk to someone else to get it resolvedShe wasn’t interested in that at all...and she eventually hung up on me I tried to call back as she had not given me sufficient information on the reason for the debtin all the arguing and threats I wasn't even clear on what the debt was for She had my calls going straight to voicemail!! In the end, the management company of the actual apartment complex did all the work and explaining about why the debt existed $in MOVEOUT COSTS the apartment mgmt had incurred after we had moved
About an hour later, my relative tried calling Genesis Credit Management to actually try and pay the debt but she was left on hold for so long she eventually had to end the call as she was also calling from work
This woman who says her name is Alex C***(425)has terrible reviews all over the internet and I have to agree… that was the absolute worst experience I’ve ever had with a debt collector Even though it was our first time speaking on the phone, her best attempt to collect the debt was to argue then hang up on me with no payment arrangement, no promise to call back or anything

Genesis Credit Management calls A LOTI get several calls per day times a weekI have blocked numerous numbers and asked the agents to remive me from their call list and I have even requested to conduct business via mail and have yet to receive anything in the mail