Hands On In-Home Care & Katie's Cleaning Service LLC

On the date of 05/2/between PM – PM, I reached out to Genesis Credit Management *** *** located at *** *** *** *** ** *** ** ***. 
Website: https://client.genesiscred.com/index.html
For roughly minutes I spoke with Victor who oversees my file to seek a plan to have my debt paidUpon speaking with him, we came to an agreement to have $placed for May 12th 2017, another $on May 26th 2017, $on June 9th and the remaining balance paid $paid on the 23rd 2017, totaling $2,to clear my debtAfter he told me I was not able to receive a letter stating that my debt would be cleared during the phone call, we canceled the agreement and I made the stated over the phone “not to have any transactions made, that I’m canceling the plan so that I may pay the debt collector $in full by the end of the month.”
 
On the date of May 12th, I had a pending charge from Genesis Credit Management for $which was again not authorized to be charged by me during the first initial phone call 
On the date of 05/16/2017, I called to make a payment for the total of $1,Now bringing my account to the total amount of $I called on the morning of 05/19, to let them know I can make another $payment, bringing my account to $I requested a letter from Genesis Credit Management, through Victor, so I could apply for an apartmentI was told by Victor that as of his company does not do this because 90% of consumers are not motivated to pay off their balanceIn my good faith, I am willing to pay this amount, and due to the timing, it is imperative I collect this letter of payment, as my new property management company is running an application background check for me to move in on the date of June 7th Victor has left me in an uncertain situation by refusing to send me a letter which can cause me to become homeless if I’m not able to receive the letter pertaining to my debt owed 
 
Under the FDCP Section Validation of Debts (a) (1): the debt collector is required to send the consumer a written notice containing the amount of the debtAlso under Section Unfair Practices – A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debtSection (1) states: The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by lawPersonally, I feel that Victor has overlooked the facts presented in my argument above and I feel that this is unfair to me for paying my debt in good faithI have been making my best effort to communicate with him regarding my debtHe unfairly charged my card on the date of May 12th, for $and is unwilling to send me a letter verifying my current balance owed to my debt in the amount of $I'll be filing a complaint to the state of Washington, the Collections Agency Board due to no verification letter that I have paid $1,toward my balance

I have been awaiting documentation of signed contract with no responseThey call weekly to collect with no documentation providedIll Business practices

Company is trying to collect a non-valid debt I have disputed I disuputed the debt days after I received the collection notice and wrote a letter as well as sent a picture to backup the fact that we cannot be charged tor new carpeting in the apartment we used to be in We are not responsible for the previous tenants damage I disupted it and also asked for the debt to be validated Never received a response and due to unfair colleciton practices and going against secion of te FCRA and not validaing the debt, they are in non-cmpliance of the act They also are reporting it on my credit report which they legally cannot do when they don't validate the disputed debt They are in violation and I want it removed from all credit reportsI will sue them and due to the violaiton they will have to pay $for reporting a non-validated debt and will go that route if I have to

I was a lessee of an apartment unitI had another roommate who took my lease over, after I signed my release formsTwo years later I am contacted by a rude woman (Natasha O***) working for Genesis; she yelled at me, was vulgar, saying I'd have bad credit for seven years, and that they would take me to court and sueShe had stated it took her two years to contact me, even though I have been persistent with updating my mailing address and have had the same cell number for yearsI was told this debt was a total of $verbally and that I was the only person that would answer their phone and that they've contactedMonths later they finally send me a printed copy of the debt, totaling at $starting at $The apartments company sold off to a different company and I have contacted them numerous ways, and they will not give me my release paperwork so that I can relieve myself of this credit companyThat I am currently working onI want proof of Genesis statements and wh

I had an joint apartment go to collections and Columbia Recovery Group was who it got sent to I was not even aware that I had something in collections until they called meI asked for proof of the collection and pictures of the damage they said we had done to the apartment They said they didn't have the proof and would not ask for pictures from the apartment complex So I didn't pay them and this was back in Fast forward to April someone from Columbia Recovery Group came to my home and tried to force my mother in law to take a piece of paper after telling the people I was not home The paperwork stated they were going to sue me over this matter After talking to Kevin P*** on the phone and via email we came to agreement that I would pay the debt in full and they would send in a deletion to the credit bureaus I waited several months waiting for it to fall off and it hadn't so I contacted Kevin again and he stated that he did send in for it to be taken off and he

They did not serve me with a notice of any kind of a default judgement and writ of garnishment, nor did they make ANY good faith effort to communicate with me after repeated efforts to discuss this account with them after I was served with the original summons
In addition, the original summons listed an amount of $5332.58, and they refused to respond to my attempts to get an explanation of where that dollar amount came from, as the original debt was substantially under $Then, the actual judgement amount was for $6786.68, plus legally allowable fees totaling an additional $407.47, for a total of $The document served to my employer details all of these figures but, inexplicably, claims my total indebtedness to be $I called Columbia Debt Recovery, LLC and was told that my payroll department would have to call them to settle this discrepancyObviously this is not my employers jobGiven the fact that legal issues such as these already constitute a substantial ris

No one enjoys receiving a phone call from a collection agency The initial reaction is to become defensive and argue fiercely At least, that is how I responded when I received a call from ***Though I am not thrilled about having to pay an outstanding balance – I believe her customer service and patience should be noted She carefully walk me through the cause of the charges, and explained multiple solutions as to how I may avoid similar fees in the futureThank you ***!

They really hate their jobI understand it must be hard, but the lack of professionalism is shockingI really hope their customer service rep "Misty" finds a better job that is meaningful for her because she really hates her jobShort conversation with her, she just sounds like she hates life and people in generalSaying things like "You're wasting my time" to anyone regardless of customers or just generally to a person is not a good communication tactic

I am reporting this to the Revdex.com because Genesis Credit Management is fraudulently charging me nearly $for a bill that was originally about $back in It is showing up twice on my credit report as two separate accounts nowI have tried to dispute this with the reporting agencies with no resultI rented an apartment through *** *** in *** and they charged me about $for breaking my lease early even though I explained to them that I had to leave for my own safety as I was fleeing a domestic violence situationIf needed I can provide a police report that shows that I was assaulted shortly before I had to leave the apartment for good and that the person involved was found guilty for domestic violence on meThat account then went to Genesis Credit Management who has repeatedly called me on the phone even after I asked them to stop and just send me a paper billI also explained to them that I live on $a month social security disability and that was why I di

Your assistance is appreciated as I’ve been unable to have a conversation with Genesis Credit Management's representatives without feeling threatenedI have endured calls from their office to my employer where their representatives have improperly shared my information with my coworkers and in doing so directly threatened my continued employmentRepresentatives have repeatedly threatened legal action against me and with each resolution offer or description of my account made either outright statements or misrepresentationsEvidence suggests that the actions of their representatives is calculated and deliberate in order to demean, belittle, and ultimately intimidate me into a hasty settlement of which I either cannot fully understand or cannot afford; and in doing so, continues the cycle of additional fees and interest charges on my account
Additionally, since the account representative I spoke with on the phone said she was unable to provide me an account statement or tra

Today I received a letter from Columbia Debt Recovery, stating that *** *** (my soon to be ex-wife) and I owe $6,to *** *** *** for breaking our lease
I provided ample notice regarding our breaking of the lease, and Washington state landlords are required to re-rent the apartment as soon as possible, before sending the full lease to collections
How much of this supposed $6,is being taken from the original deposit of our apartment?
So far, I do not see any negative marking on my credit report due to this supposed debtColumbia Debt Recovery, acting on behalf of *** *** ***, must cease and desist immediately

Columbia Debt Recovery is owned by a corrupt attorney that is managing to stay a step above the lawPeople's lives are being destroyed and federal agencies are investigating them for ID theft, fraud, etcRefuses to provide documents to verify the customers' debt

Staff are rude from the beginning!
In the end, my call in was legit about something on my credit fraudulentlyLady was completely unprofessional, and did not help one bit
Something as added to my credit in a state I do not currently even live in, and haven't for yearsShe was rude & implied that I haven't lived out of state, and I deserve this on my credit regardless of it being inaccurate

Company is trying to collect a non-valid debt I have disputed I disuputed the debt days after I received the collection notice and wrote a letter as well as sent a picture to backup the fact that we cannot be charged tor new carpeting in the apartment we used to be in We are not responsible for the previous tenants damage I disupted it and also asked for the debt to be validated Never received a response and due to unfair colleciton practices and going against secion of te FCRA and not validaing the debt, they are in non-cmpliance of the act They also are reporting it on my credit report which they legally cannot do when they don't validate the disputed debt They are in violation and I want it removed from all credit reportsI will sue them and due to the violaiton they will have to pay $for reporting a non-validated debt and will go that route if I have to

I filed a previous complaint on the company four months ago with the Consumer Financial Protection BureauIn their response they said they would send validation and they STILL HAVE NOT SENT ME ANYTHING REGARDING THIS ERRONEOUS ACCOUNTThis is absolutely ridiculous! This company has violated Finance Code Chapter Section The law says that they must send all files concerning that consumer no later than the 45th dayI originally disputed this account in September and never received anythingValidation will not do at this point and timeTHIER TIME TO INVESTIGATE AND REPORT TO THE CONSUMER IS UP!!!

Inaccurate and misleading collection account *** Columbia Recovery Group is continuing to report inaccurate and misleading information on my credit reportEach time I have disputed this item it has come back verifiedHow is this possible? Account reporting “One Month Term.” I never agreed or signed to any terms or signed any contract with this collection companyCollection accounts should not have one month termsThis is a and misleading tactic used to lower my credit scoreThe debt collector can report the last status from the original creditor but they cannot update lates on a monthly basisAnd they continue to report on my credit reportThis collection agency is posing as Data Factoring CompanyEven if the credit bureaus allow this deception, I did not open a “data factoring account” with themCollection accounts are not “data factoring accounts.” The date of first delinquency with the original creditor is not reporting and according to the FCRA, Section 623, “…A

I received a letter dated January 27, from Genesis Credit Management asserting that I owe a debt of $to Hilton Real EstateI sent them a letter via certified mail on February 23, 2016, stating that I was disputing this debtI asked for the name and address of the creditor and proof of my responsibility of this debtI asked that any credit reporting agencies be notified that this debt was in disputeI asked that all further communications be in writing and be limited to either their failure to verify the debt or the information I requestedI received notification that they received the letter on February 26, To this date, I have not received any further written communication, they call my wife and myself on a regular basis, and the disputed item remains on my credit report

Victor from Genesis called at 4PM EST on 4/12/We spoke at 8PM ESTHe said that if we did not pay $by end of business on 4/13/16, that he would adversely affect the credit score of *** ***The issue stems from a rental property saying that *** did not give days notice prior to moving out*** attempted several times to contact the property manager but no one ever returned his callsIn addition, the lease states 6/5/- 8/31/specifically, which he paid for, in fullHe left the check marked "paid in full" and the key into the slot providedThere was no office to turn the key in to and no one returned his callsTherefore, the only choice he had was to leave the check and key in the slot providedHe did everything that he knew to do in good faith effortWe do not owe anything on that lease and did not even get a deposit backWe paid nearly $5,for months of rentThat is more than enoughHe was out of the apt by 8/14/

I sent a letter asking this "Group" to please send me a copy/receipt that my bill was paid in full by way of my pay being attachedI also sent them copies of my credit report that showed that I still had a balance because they did not report the debt paid in fullI sent them a copy of my last pay stub showing a zero balance and no longer attachedThe letter I got back today the 5th of August states :At this time we are notifying you that we will not be reinvestigating your account due to your dispute being "FRIVOLOUS" however you still owe a balance to this agencyI'm insulted by being called FRIVOLOUSBut they will not notify credit agencies that the bill is paid in fullI work for *** *** and the amount I was sued for was court ordered with the amount due*** stopped taking my pay when the balance hit zeroPlease help me to get them to report the zero balance and send me a receiptThanks

I called last week because I was on Credit Carma, and saw my credit had something on it from Columbia Recovery Group, through my old apartment complexWhich I was signed off the lease properlyI spoke with Alex the first time at Columbia Recovery Group who told me to call apartments and I did and the apartments told me they would send them the proof and they sent me a copy tooAny way I called to make sure this was removed from my credit score since it should have never been on their in the first placeWell I got the not so good pleasure of speaking with Julie Nwho states she is the ownerThis women was the biggest meanest person I have ever unfortunately had to speak too, it was like they messed up and lost money and were p*** off I don't knowBut she was like I am the owner sorry to disappoint you, and was speaking loudly over me, interrupting, and plan rude!!!!!! How the ***  is this women even in business, I am the victim here she should be apologizing for putting stuff in collections against me that was never even suppose to be on their and even the apartments backed me up