Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any server. This is a responsible practice and not uncommon in our industry. Unfortunately, this cap value is far below the number of emails our customer requires. We regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment method. Their shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy
We have reviewed our customer's rebuttal and would like to present the following.
We stand by our previous response regarding following our customers account preferences. GoDaddy did not cancel their domain name, it was placed in a suspended status, as it was not renewed on time. Account management, including domain renewals are a customer responsibility.
Our customer agreed to comply with all registry rules, policies, and agreements for .jp domain names (including renewal time frames) at the time of registration. We have provided the customer with a no cost renewal valued at $99.00.
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As previously stated, the complainant acknowledged and agreed to GoDaddy’s terms of service, including the Workspace Service Agreement, which states that free services may offer fewer features than the paid versions.
As a gesture of goodwill, we will add a $25 In-Store Credit that the complainant can use towards upgrade of their email account. Again, if the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within 45 days of purchase for a refund. If the complainant chooses not to cancel the free domain received with the transaction, any refund would be less the retail price of that domain's registration.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]://[redacted].[redacted].[redacted].[redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our transaction logs show that the customer placed the order twice online.RESOLUTION:Go Daddy acted in good faith to uphold our agreements with our customer. We have issued a full refund for the second transaction as a courtesy. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to their domain names via an online...
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.[redacted]One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification. Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and have successfully transferred their domain as they had desired. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately. Our customer has canceled the hosting plan in question and an applicable refund was provided to them in accordance with our refund policy totaling $34.97 USD. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
The company has contacted me and at least addressed my concerns and hopefully will take them into consideration.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Our cr is [redacted]. We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now). The client # involved in this complaint is [redacted].
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following. The complainant acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy sent the complainant multiple email notifications prior to the renewal occurring. The complainant purchased their Domain Names for a one year term on May 24, 2010. For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreement. Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $119.92 for the Domain Names they have cancelled. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Inc. is not settled despite the affirmations to this effect offered by GoDaddy. I forwarded a message to your office 7/23/14 and hope you have had a chance to review it. I will forward this file to you again. In my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name [redacted] into the search bar for any browser or any computer - an appear anywhere in the world that free internet access is available. I do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched. The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot. So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same. I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the 365 offered by [redacted]. So once this contract is dome I will be moving the site elsewhere. It is apparent that godaddy does not value their customers.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer valid. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. We spoke with our customer and renewed the domain name at the regular rate as a one-time exception. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms of...
Service Agreement
• Domain Registration Agreement
• Uniform Domain Name Dispute Resolution Policy
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.
GoDaddy sent multiple notices pre- and post-expiration to the customer.
As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.
Shipping charges are set by the provider (e.g. [redacted], etc.). GoDaddy’s Quick Shopping Cart pulls this data unaltered from each provider’s respective API (application program interface). In this case, GoDaddy’s Quick Shopping Cart was working correctly, but the provider had incorrect data. As this was outside of GoDaddy’s control, we relied upon the [redacted] to fix their error and they worked vigorously to accomplish this understanding the needs of both API and end user.
In addition to GoDaddy reaching out to the [redacted], we also encouraged our customers who were using the [redacted] as a shipping method to reach out to them, as well. GoDaddy recognized the severity of the matter and we posted the notice, both alerting our customers of the incorrect rates and encouraging them to contact the [redacted] since only the [redacted] could solve the problem.
Again, this was not an issue with GoDaddy’s Quick Shopping Cart. However, we have generously provided the customer with three additional months of Quick Shopping Cart as a gesture of goodwill.
Thank you again for the opportunity to shed light on the concerns presented by our valued customer.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
In our previous response the complaint was offered a goodwill gesture of a new [redacted] account for a one year term. It was specified that this account was to be used with another mobile device. From our interaction reviews the complainant is still using the original device that was problematic.
In the time since that offer, the complaint has been provided with (at no cost) two [redacted] accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88). These offerings total $281.64. If the complainant does not need the [redacted] accounts they may cancel them online.
The complainant is eligible for no further refunds.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]
Office of the CEO
[redacted]GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the refund offer. However, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled. yet I am still receiving notices from Go Daddy re a quarterly report. So I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment. This is the crux of the objection. As I stated in complaint I am happy to send notice in my personal email, by affadavit in [redacted] mail requesting the discontinuation of this service and account. I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by me. Since the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke with. At present this is my only option which doesnt force me to provide confidential information to Go Daddy. I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,
[redacted]
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged our Universal Terms of Service Agreement. The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to renew their services upon their annual expiration and did so in a good faith effort to honor its agreements with the customer. Customers are able to modify their renewal preferences at anytime from within their account. Account management is a customer responsibility.
An electronic check was used by the customer to complete their transaction. As such, GoDaddy’s 3rd party check processing company, Certegy, was utilized. In a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.
When a refund is issued, GoDaddy in good faith returns the funds to Certegy, who then will credit the funds to the checking account of the customer.
On July 30, 2014, GoDaddy issued a full refund for the service in question. The refund was rejected by our customer’s financial institution and the funds were returned to GoDaddy. GoDaddy has initiated the process of issuing a check directly to the customer. This process can take 4-6 weeks.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
In addition to the refund check, as a onetime exception, GoDaddy has added a $25 In-Store Credit to their account which may be used on any future purchase.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any server. This is a responsible practice and not uncommon in our industry. Unfortunately, this cap value is far below the number of emails our customer requires. We regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment method. Their shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
We have reviewed our customer's rebuttal and would like to present the following.
We stand by our previous response regarding following our customers account preferences. GoDaddy did not cancel their domain name, it was placed in a suspended status, as it was not renewed on time. Account management, including domain renewals are a customer responsibility.
Our customer agreed to comply with all registry rules, policies, and agreements for .jp domain names (including renewal time frames) at the time of registration. We have provided the customer with a no cost renewal valued at $99.00.
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As previously stated, the complainant acknowledged and agreed to GoDaddy’s terms of service, including the Workspace Service Agreement, which states that free services may offer fewer features than the paid versions.
As a gesture of goodwill, we will add a $25 In-Store Credit that the complainant can use towards upgrade of their email account. Again, if the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within 45 days of purchase for a refund. If the complainant chooses not to cancel the free domain received with the transaction, any refund would be less the retail price of that domain's registration.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]://[redacted].[redacted].[redacted].[redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our transaction logs show that the customer placed the order twice online.RESOLUTION:Go Daddy acted in good faith to uphold our agreements with our customer. We have issued a full refund for the second transaction as a courtesy. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to their domain names via an online...
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.[redacted]One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification. Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and have successfully transferred their domain as they had desired. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately. Our customer has canceled the hosting plan in question and an applicable refund was provided to them in accordance with our refund policy totaling $34.97 USD. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
The company has contacted me and at least addressed my concerns and hopefully will take them into consideration.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
r is [redacted]. We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now). The client # involved in this complaint is [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Our c
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following. The complainant acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy sent the complainant multiple email notifications prior to the renewal occurring. The complainant purchased their Domain Names for a one year term on May 24, 2010. For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreement. Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $119.92 for the Domain Names they have cancelled. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Inc. is not settled despite the affirmations to this effect offered by GoDaddy. I forwarded a message to your office 7/23/14 and hope you have had a chance to review it. I will forward this file to you again. In my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name [redacted] into the search bar for any browser or any computer - an appear anywhere in the world that free internet access is available. I do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not happy with this resolution, the "office of the CEO" offered no result of being baited and switched. The problem still comes down to several employees misleading me in my purchase, and when prompted by an associate as to where the details were on the "free email" accounts, they nor their supervisor could locate the spot. So at this point I am not going to be spending more money with a company that even in their recording says "Let us help you with your business needs" well again I was mislead by being told they were the same. I also find it misleading that no where on the site it says that there is any difference between the offered accounts with the website builders to the separate email accounts other than the 365 offered by [redacted]. So once this contract is dome I will be moving the site elsewhere. It is apparent that godaddy does not value their customers.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer valid. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. We spoke with our customer and renewed the domain name at the regular rate as a one-time exception. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms of...
Service Agreement
• Domain Registration Agreement
• Uniform Domain Name Dispute Resolution Policy
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.
GoDaddy sent multiple notices pre- and post-expiration to the customer.
As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.
Shipping charges are set by the provider (e.g. [redacted], etc.). GoDaddy’s Quick Shopping Cart pulls this data unaltered from each provider’s respective API (application program interface). In this case, GoDaddy’s Quick Shopping Cart was working correctly, but the provider had incorrect data. As this was outside of GoDaddy’s control, we relied upon the [redacted] to fix their error and they worked vigorously to accomplish this understanding the needs of both API and end user.
In addition to GoDaddy reaching out to the [redacted], we also encouraged our customers who were using the [redacted] as a shipping method to reach out to them, as well. GoDaddy recognized the severity of the matter and we posted the notice, both alerting our customers of the incorrect rates and encouraging them to contact the [redacted] since only the [redacted] could solve the problem.
Again, this was not an issue with GoDaddy’s Quick Shopping Cart. However, we have generously provided the customer with three additional months of Quick Shopping Cart as a gesture of goodwill.
Thank you again for the opportunity to shed light on the concerns presented by our valued customer.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
In our previous response the complaint was offered a goodwill gesture of a new [redacted] account for a one year term. It was specified that this account was to be used with another mobile device. From our interaction reviews the complainant is still using the original device that was problematic.
In the time since that offer, the complaint has been provided with (at no cost) two [redacted] accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88). These offerings total $281.64. If the complainant does not need the [redacted] accounts they may cancel them online.
The complainant is eligible for no further refunds.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]
Office of the CEO
[redacted]GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the refund offer. However, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled. yet I am still receiving notices from Go Daddy re a quarterly report. So I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment. This is the crux of the objection. As I stated in complaint I am happy to send notice in my personal email, by affadavit in [redacted] mail requesting the discontinuation of this service and account. I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by me. Since the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke with. At present this is my only option which doesnt force me to provide confidential information to Go Daddy. I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged our Universal Terms of Service Agreement. The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to renew their services upon their annual expiration and did so in a good faith effort to honor its agreements with the customer. Customers are able to modify their renewal preferences at anytime from within their account. Account management is a customer responsibility.
An electronic check was used by the customer to complete their transaction. As such, GoDaddy’s 3rd party check processing company, Certegy, was utilized. In a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.
When a refund is issued, GoDaddy in good faith returns the funds to Certegy, who then will credit the funds to the checking account of the customer.
On July 30, 2014, GoDaddy issued a full refund for the service in question. The refund was rejected by our customer’s financial institution and the funds were returned to GoDaddy. GoDaddy has initiated the process of issuing a check directly to the customer. This process can take 4-6 weeks.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
In addition to the refund check, as a onetime exception, GoDaddy has added a $25 In-Store Credit to their account which may be used on any future purchase.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax