Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Auctions Membership Agreement
• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at:http://www.godaddy.com/legal-agreements.aspx
The customer violated agreed terms, specifically GoDaddy's Auctions Membership Agreement. As such, their Auctions Membership was cancelled.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
GoDaddy will not be issuing a refund for the Auctions Membership? as it was provided to the customer at no charge. We also will not provide or compensation to the customer. The back order service is active within the customer's account and working as intended.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our...
customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: [redacted]Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The technical issues which our customer had experienced were addressed in a timely manner and has since been resolved. As a good will gesture, we have added 3 additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,[redacted]Office of the CEO[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the...
following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted]Our customer had contacted our 24/7 Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan. The hosting plan which our customer is using provides the ability to perform the action which the customer may desire. However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our office has reached out to our customer via phone to discuss their customer support and pricing concerns. We sincerely appreciates their business and values the candid feedback they have shared with us. Our customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedback. A review of the complainant's account showed that the payee information that they provided to us was invalid. This caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed. If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:
· Universal Terms of Service
· Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
On June 11, 2012 the complainant purchased a domain name and then added our Protected Registration Services to the domain on June 14, 2012 as an online transaction. More recently, on June 12, 2014 these services were automatically renewed per our complainant’s account preferences.
The complainant then contacted our offices on June 29, 2014 to cancel the Protected Registration services. Once we received the proper documentation needed, the product was cancelled and a refund was provided on July 9, 2014. Per our complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a complainant’s responsibility.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service has since been cancelled and refunded and we consider this matter resolved.
EDUCATION:
The complainant might find this Support Article helpful for Managing Renewal setting options:
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The latest version of this agreement and other legal agreements may be found at: [redacted]
Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain name. Prior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automatically. Account management is a customer responsibility.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
As a onetime exception, a refund has been issued for the most recent renewal of their domain. Our customer will need to cancel the domain name prior to the next renewal date to avoid additional charges.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted] Office of the CEO - GoDaddy
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal...
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:[redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the email service in question and attempted to do so in a good-faith effort to honor its agreements with the customer; however, the customer's financial institution declined all payment requests. GoDaddy also provided 20 days of live service at no cost and made multiple outreaches to the customer post service expiration. The service cancelled for non-payment after the 20 days of free service. Upon repurchase of email service by the customer GoDaddy restored all emails available to the customer. GoDaddy's pricing increased to meet current competitive market value. On two occasions calls were disconnected while speaking with our staff for reasons outside of our control. After the disconnects occurred our staff attempted to reach the customer including leaving voice mail. Resolution: GoDaddy has upheld its agreements in good faith with the customer and we will not provide a refund for the services they have received. The cancellation of their email plan was the result of failed payments and is outside of GoDaddy's control. Again, account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!
We have over 10 mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]
Regards,
[redacted]
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Quick Shopping Cart Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
On September 7th, the [redacted] ([redacted]) updated their Rate Calculator API which provides shipping rates to GoDaddy’s Quick Shopping Cart (QSC). There was an error that was affecting [redacted] rates. GoDaddy subsequently added the following System Announcement within the [redacted] dashboard stating,
“Attention [redacted] Users:
Effective September 7th, 2014, the U[redacted] ([redacted]) has updated rates for various services and package types. You can find more information on current rates by navigating to [redacted]/ and examining any one of the price information data sheets located under the heading 'September 2014 Price Change Information.'
We have noticed that rates returned for [redacted] have been significantly impacted by this update and you may want to disable [redacted] as a shipping option to avoid under-charging for shipping.
For any questions regarding these rate changes, please contact [redacted] directly."
GoDaddy also notified the [redacted] who resolved their issue on September 12, 2014.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and the errors with the [redacted] shipping rates were outside of our control. As GoDaddy’s QSC offers our customer’s various shipping options, it is up to our customers to decide which is best for their needs, modifying them as necessary.
However, as a gesture of good will towards our customer, we have added three additional months of service to their Quick Shopping Cart ($150 value).
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed...
to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: [redacted]The customer was alerted on September 10, 2014 that an invalid WHOIS complaint had received for their domain name. At that time, a $20.00 Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September 25 2014 as no response from the customer was received. The notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolving. Additionally, as a goodwill gesture the customer has been refunded the $20.00 administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS information. Please visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - [redacted]Updating contact information for domains with privacy - [redacted]Managing your account information - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
[redacted]Office of the CEO
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Goddaddy "forgot" to mention that they have cancelled my domain with them 20 (twenty) days BEFORE the official expiration date by the JP domain name authorities and held me hostage of either loose the domain or pay them the ransom of $140, they have also falsely claimed (you can ask them for the transcript of my written chat with their customer support agent) that this is a fee charged by the [redacted] authorities and not by them, and this is also the way it is drafted on the invoice that I have received (and attached for you a copy as well) claiming that it is an EXTERNAL charge.
For your information, the [redacted] authorities charge redemption fee during the 19 days AFTER the expiration date and not before.
I am convinced that once the [redacted] authorities learn the fraudulent action of Godaddy that claims to charge redemption fees on behalf of them, they will cut their business relations with them, it is simply a fraud.
Thank you for your efforts,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have contacted CEO office and waiting for their response
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below.
https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•...
Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within 5 days of original registration. Our customer purchased the domain names in July 2010.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names.
As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain names. To accept this offer the customer may contact our office directly.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, 2014 our customer (or another individual with access to...
their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such thefts. The 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customer. Account management is the customer responsibility.
While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy. Prior to the most recent renewal, GoDaddy contacted the customer multiple times. We have no record of contact from the customer since 2011.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer.
As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refund. We welcome our customer to contact us to review their options for resolving this matter.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Auctions Membership Agreement
• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at:http://www.godaddy.com/legal-agreements.aspx
The customer violated agreed terms, specifically GoDaddy's Auctions Membership Agreement. As such, their Auctions Membership was cancelled.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
GoDaddy will not be issuing a refund for the Auctions Membership? as it was provided to the customer at no charge. We also will not provide or compensation to the customer. The back order service is active within the customer's account and working as intended.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction, our...
customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: [redacted]Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The technical issues which our customer had experienced were addressed in a timely manner and has since been resolved. As a good will gesture, we have added 3 additional months to the customers shared hosting plan at no cost.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,[redacted]Office of the CEO[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged the...
following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted]Our customer had contacted our 24/7 Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan. The hosting plan which our customer is using provides the ability to perform the action which the customer may desire. However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our office has reached out to our customer via phone to discuss their customer support and pricing concerns. We sincerely appreciates their business and values the candid feedback they have shared with us. Our customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedback. A review of the complainant's account showed that the payee information that they provided to us was invalid. This caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed. If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:
· Universal Terms of Service
· Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
On June 11, 2012 the complainant purchased a domain name and then added our Protected Registration Services to the domain on June 14, 2012 as an online transaction. More recently, on June 12, 2014 these services were automatically renewed per our complainant’s account preferences.
The complainant then contacted our offices on June 29, 2014 to cancel the Protected Registration services. Once we received the proper documentation needed, the product was cancelled and a refund was provided on July 9, 2014. Per our complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a complainant’s responsibility.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service has since been cancelled and refunded and we consider this matter resolved.
EDUCATION:
The complainant might find this Support Article helpful for Managing Renewal setting options:
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The latest version of this agreement and other legal agreements may be found at: [redacted]
Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain name. Prior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automatically. Account management is a customer responsibility.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
As a onetime exception, a refund has been issued for the most recent renewal of their domain. Our customer will need to cancel the domain name prior to the next renewal date to avoid additional charges.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted] Office of the CEO - GoDaddy
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal...
Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:[redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the email service in question and attempted to do so in a good-faith effort to honor its agreements with the customer; however, the customer's financial institution declined all payment requests. GoDaddy also provided 20 days of live service at no cost and made multiple outreaches to the customer post service expiration. The service cancelled for non-payment after the 20 days of free service. Upon repurchase of email service by the customer GoDaddy restored all emails available to the customer. GoDaddy's pricing increased to meet current competitive market value. On two occasions calls were disconnected while speaking with our staff for reasons outside of our control. After the disconnects occurred our staff attempted to reach the customer including leaving voice mail. Resolution: GoDaddy has upheld its agreements in good faith with the customer and we will not provide a refund for the services they have received. The cancellation of their email plan was the result of failed payments and is outside of GoDaddy's control. Again, account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!
We have over 10 mailboxes, and receive a considerable amount of emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Quick Shopping Cart Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
On September 7th, the [redacted] ([redacted]) updated their Rate Calculator API which provides shipping rates to GoDaddy’s Quick Shopping Cart (QSC). There was an error that was affecting [redacted] rates. GoDaddy subsequently added the following System Announcement within the [redacted] dashboard stating,
“Attention [redacted] Users:
Effective September 7th, 2014, the U[redacted] ([redacted]) has updated rates for various services and package types. You can find more information on current rates by navigating to [redacted]/ and examining any one of the price information data sheets located under the heading 'September 2014 Price Change Information.'
We have noticed that rates returned for [redacted] have been significantly impacted by this update and you may want to disable [redacted] as a shipping option to avoid under-charging for shipping.
For any questions regarding these rate changes, please contact [redacted] directly."
GoDaddy also notified the [redacted] who resolved their issue on September 12, 2014.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and the errors with the [redacted] shipping rates were outside of our control. As GoDaddy’s QSC offers our customer’s various shipping options, it is up to our customers to decide which is best for their needs, modifying them as necessary.
However, as a gesture of good will towards our customer, we have added three additional months of service to their Quick Shopping Cart ($150 value).
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the customer agreed...
to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: [redacted]The customer was alerted on September 10, 2014 that an invalid WHOIS complaint had received for their domain name. At that time, a $20.00 Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September 25 2014 as no response from the customer was received. The notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolving. Additionally, as a goodwill gesture the customer has been refunded the $20.00 administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS information. Please visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - [redacted]Updating contact information for domains with privacy - [redacted]Managing your account information - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,
[redacted]Office of the CEO
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Goddaddy "forgot" to mention that they have cancelled my domain with them 20 (twenty) days BEFORE the official expiration date by the JP domain name authorities and held me hostage of either loose the domain or pay them the ransom of $140, they have also falsely claimed (you can ask them for the transcript of my written chat with their customer support agent) that this is a fee charged by the [redacted] authorities and not by them, and this is also the way it is drafted on the invoice that I have received (and attached for you a copy as well) claiming that it is an EXTERNAL charge.
For your information, the [redacted] authorities charge redemption fee during the 19 days AFTER the expiration date and not before.
I am convinced that once the [redacted] authorities learn the fraudulent action of Godaddy that claims to charge redemption fees on behalf of them, they will cut their business relations with them, it is simply a fraud.
Thank you for your efforts,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have contacted CEO office and waiting for their response
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below.
https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
[redacted]
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
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Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•...
Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within 5 days of original registration. Our customer purchased the domain names in July 2010.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names.
As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain names. To accept this offer the customer may contact our office directly.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, 2014 our customer (or another individual with access to...
their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such thefts. The 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customer. Account management is the customer responsibility.
While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy. Prior to the most recent renewal, GoDaddy contacted the customer multiple times. We have no record of contact from the customer since 2011.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer.
As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refund. We welcome our customer to contact us to review their options for resolving this matter.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
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