Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings. Account management is a customer responsibility.
Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges. We have repossessed the domain names and removed the customer’s payment method(s) from their account. At this time, their account is empty and they will receive no further charges.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
Todd Cluff
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal...
Terms of Service Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure. Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously. Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of...
Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www.[redacted]Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. The customer purchased the hosting plan on June 9 2014 and there were only a total of four renewal charges for the hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. On September 29 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and services. More information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https://[redacted]Additionally, all future purchases will be held to our refund policy. More information regarding the refund policy can be found at the link below.Refund Policy - https://[redacted]Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at[redacted]://[redacted] GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced. We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16. EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementOn August 17, 2012 the complainant purchased the domain in question for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a Good Faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain in question within 5 days of renewal, the transaction has been refunded to the complainant’s original payment method per our Refund Policy. The complainant may log into their customer account and remove all payment methods. Once removed, the complainant may request the account be placed in a “deactivated” status by contacting our office directly via email. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.
The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
The latest version of these agreements may be found at: [redacted]
Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customer. Due to the carrier change our customer was unable to receive this authentication code. However, the two step authentication has been removed and our customer should be able to login.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. This matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier.
Thank you again for the opportunity to address the concerns presented by the customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted].com
GoDaddy.com
[redacted] AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello – you previously worked on a complaint for me, Complaint ID #[redacted] against Go Daddy, and it was marked as Resolved based on their promise to provide me a free year of service.
I am contacting you to let you know that the compliant needs to be reopened as Go Daddy is not honoring the terms of the settlement.
On my account they credited me a free year of [redacted], which is the product that was the cause of my complaint. Since the time the complaint was filed I had to renew my Exchange service in order to continue to have functioning email service. Since the Exchange service works, and the [redacted] doesn’t work, why would they give me a free year of a product that doesn’t work? This is very frustrating and is not resolved as far as I am concerned. For the free year of service they should give me a refund of the Exchange service I had to renew in the middle of this.
Thank you for bringing this matter to our attention. We have reviewed the customers correspondence and GoDaddy account in question to which we would like to present the following.
The customer acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Domain Registration Agreement
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On July 10, 2014, our customer contacted GoDaddy's 24/7 customer care to renew domains via phone and requested a renewal on multiple domains which was processed.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer. All domains our customer specifically requested were renewed however, if the customer would like to renew other domains they may contact our 24/7 customer care team.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]GoDaddy does not arbitrarily change any settings within a customer’s account. Account management is a customer responsibility. Our support staff was notified by our customer that their domain name was not retrieving the desired website. On behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards
[redacted]The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe complaint elected to transition their email address from GoDaddy’s Unlimited Email Plan to a Free Email Plan. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issue the complainant was experiencing.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and confirmed that technical issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms...
of Service Agreement* Domain Name Registration Agreement* Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain name and hosting plan in question. A refund for both services has been provided to our customer as a onetime exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accounts. Both accounts had separate and clearly distinctive individual login data.
Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainant. GoDaddy allows customers full access over the account to modify their renewal preferences at any time.
We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this case. All of our outreach attempts have been unsuccessful.
As stated previously, we have refunded 3 months of the Website Builder service to the complainant totaling $29.97 as a onetime exception, returned to the original payment method for the transaction.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, 2013 our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, 2014 our customer canceled the service. In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $18.00 which may be used towards the purchase or renewal of GoDaddy products. On September 22, 2014 our customer purchased a new SSL Certificate for a three year term in the amount of $146.98. This is for the service period ending August, 2017. GoDaddy does not currently offer SSL certificates for 5 year terms. Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $146.98 was provided to our customer as a gesture of good will. This service remains active.We appreciate our customer's business and feedback regarding our product interface. However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.
Upon the addition of our Protected Registration services to their domain names via an...
online transaction, our customer acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The most recent version of these agreements can be found at the following URL:
[redacted]
One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
Resolution:
GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.
Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and a full refund for their latest renewal has been provided.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the registration of a domain name via an online...
transaction within their GoDaddy account, our customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements and other legal agreements may be found at:
[redacted]
Our customer registered a domain name for one year utilizing a limited time, promotional offer for $0.99 cents.
While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with them. Based on the information at hand it appears that the customer may be confused about our product Website
Builder. GoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, 24 or 36 month plan.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exception. If our customer wishes to utilize Personal Website Builder for $1.00 per month they will need to purchase the 12 month plan while the offer is active. We are happy to help with this and encourage our customer to contact our office directly.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted]
[redacted] Phone
[redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't know how my card was charged. I went online to my godaddy.com account and can't find any indication that I have any ongoing business with godaddy. I canceled recurring charges and as far as I know, I no longer have an active credit card with godaddy so I have no clue how I was actually charged by a company I tried to cut off all ties with. Please confirm that godaddy no longer has my credit card information and that I don't have anything set up for recurring charges on my account. I have gone to my godaddy account and can't find any indication that I have any recurring charges with godaddy (or any business with godaddy at all). Please confirm this is in fact the case. I do not want to receive another surprise charge.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings. Account management is a customer responsibility.
Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges. We have repossessed the domain names and removed the customer’s payment method(s) from their account. At this time, their account is empty and they will receive no further charges.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
Todd Cluff
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal...
Terms of Service Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure. Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously. Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of...
Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www.[redacted]Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. The customer purchased the hosting plan on June 9 2014 and there were only a total of four renewal charges for the hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. On September 29 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and services. More information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https://[redacted]Additionally, all future purchases will be held to our refund policy. More information regarding the refund policy can be found at the link below.Refund Policy - https://[redacted]Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • Universal Terms of Service Agreement • Workspace Service Agreement The latest versions of these agreements can be found at[redacted]://[redacted] GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced. We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16. EDUCATION: As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards, [redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementOn August 17, 2012 the complainant purchased the domain in question for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a Good Faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain in question within 5 days of renewal, the transaction has been refunded to the complainant’s original payment method per our Refund Policy. The complainant may log into their customer account and remove all payment methods. Once removed, the complainant may request the account be placed in a “deactivated” status by contacting our office directly via email. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.
The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
The latest version of these agreements may be found at: [redacted]
Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customer. Due to the carrier change our customer was unable to receive this authentication code. However, the two step authentication has been removed and our customer should be able to login.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. This matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier.
Thank you again for the opportunity to address the concerns presented by the customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted].com
GoDaddy.com
[redacted] AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello – you previously worked on a complaint for me, Complaint ID #[redacted] against Go Daddy, and it was marked as Resolved based on their promise to provide me a free year of service.
I am contacting you to let you know that the compliant needs to be reopened as Go Daddy is not honoring the terms of the settlement.
On my account they credited me a free year of [redacted], which is the product that was the cause of my complaint. Since the time the complaint was filed I had to renew my Exchange service in order to continue to have functioning email service. Since the Exchange service works, and the [redacted] doesn’t work, why would they give me a free year of a product that doesn’t work? This is very frustrating and is not resolved as far as I am concerned. For the free year of service they should give me a refund of the Exchange service I had to renew in the middle of this.
What is the next step? THANK YOU for your help.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed the customers correspondence and GoDaddy account in question to which we would like to present the following.
The customer acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Domain Registration Agreement
The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On July 10, 2014, our customer contacted GoDaddy's 24/7 customer care to renew domains via phone and requested a renewal on multiple domains which was processed.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer. All domains our customer specifically requested were renewed however, if the customer would like to renew other domains they may contact our 24/7 customer care team.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]GoDaddy does not arbitrarily change any settings within a customer’s account. Account management is a customer responsibility. Our support staff was notified by our customer that their domain name was not retrieving the desired website. On behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards
[redacted]The Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Workspace Service AgreementThe complaint elected to transition their email address from GoDaddy’s Unlimited Email Plan to a Free Email Plan. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issue the complainant was experiencing.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and confirmed that technical issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms...
of Service Agreement* Domain Name Registration Agreement* Hosting AgreementsThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain name and hosting plan in question. A refund for both services has been provided to our customer as a onetime exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accounts. Both accounts had separate and clearly distinctive individual login data.
Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainant. GoDaddy allows customers full access over the account to modify their renewal preferences at any time.
We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this case. All of our outreach attempts have been unsuccessful.
As stated previously, we have refunded 3 months of the Website Builder service to the complainant totaling $29.97 as a onetime exception, returned to the original payment method for the transaction.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, 2013 our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, 2014 our customer canceled the service. In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $18.00 which may be used towards the purchase or renewal of GoDaddy products. On September 22, 2014 our customer purchased a new SSL Certificate for a three year term in the amount of $146.98. This is for the service period ending August, 2017. GoDaddy does not currently offer SSL certificates for 5 year terms. Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $146.98 was provided to our customer as a gesture of good will. This service remains active.We appreciate our customer's business and feedback regarding our product interface. However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.
Upon the addition of our Protected Registration services to their domain names via an...
online transaction, our customer acknowledged the following agreements:
• GoDaddy Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
The most recent version of these agreements can be found at the following URL:
[redacted]
One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
Resolution:
GoDaddy has acted in good faith to uphold its agreements with our customer. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.
Our office has connected with our customer via phone and appreciate their candid feedback. Our goal is to always provide clear communications. Our customer has completed the process of removing the Protected Registration service from their domain names and a full refund for their latest renewal has been provided.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the registration of a domain name via an online...
transaction within their GoDaddy account, our customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements and other legal agreements may be found at:
[redacted]
Our customer registered a domain name for one year utilizing a limited time, promotional offer for $0.99 cents.
While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with them. Based on the information at hand it appears that the customer may be confused about our product Website
Builder. GoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, 24 or 36 month plan.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exception. If our customer wishes to utilize Personal Website Builder for $1.00 per month they will need to purchase the 12 month plan while the offer is active. We are happy to help with this and encourage our customer to contact our office directly.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted]
[redacted] Phone
[redacted] Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't know how my card was charged. I went online to my godaddy.com account and can't find any indication that I have any ongoing business with godaddy. I canceled recurring charges and as far as I know, I no longer have an active credit card with godaddy so I have no clue how I was actually charged by a company I tried to cut off all ties with. Please confirm that godaddy no longer has my credit card information and that I don't have anything set up for recurring charges on my account. I have gone to my godaddy account and can't find any indication that I have any recurring charges with godaddy (or any business with godaddy at all). Please confirm this is in fact the case. I do not want to receive another surprise charge.
Regards,
[redacted]