Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following...
agreements: * Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]
Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain names and Website Builder plans in question. A refund for all services has been provided to our customer as a one-time exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,
[redacted]Office of the CEO
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy sent multiple notices pre and post expiration to the customer. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s).
On the date of expiration the customers purchased and agreed term of registration ended. After this expiration date GoDaddy (at our own expense) provided a 42 days grace period for the customer to renew or redeem their domain. Account management is a customer responsibility.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer.
As the domain name correctly followed the normal expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreements. They never mentioned about not receiving a refund. If they take the time to inform the customers or remind customer me we have this legal agreement document that is helpful. I would never have thought of asking for a refund. I have not heard the sales person saying anything about this agreement when I asked for a refund. Now I know about this legal agreement document exists:-).
Apple or any app company or software product companies they mention about the agreement and we know what to expect. This is not a good business practice and someone should correct this practice. Godaddy or any company should say upfront about this agreement when we buy a domain. Then we the customer will not have to go through this trouble. When we ask for a refund you mention about an agreement. This is not good! When we ask for a refund you show us the agreement that show their intention. I am disappointed by this business practice... The reason I did take this step is to protect other customers. They or any domain sales company should be clear.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for ranking but to show up in any way on the search engine your team promised
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the refund was not in full. and doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they caused. The auto RENEW was DEACTIVATED by me 3 weeks prior to the renew date. As proof, I deactivate OTHER domains AT THE SAME TIME... and those were deactivated properly and did not cause this billing issue. Yet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal date. In addition, GODADDY spent 3 months of email harassment by hiding behind their contract with a third party company which handles private domain registrations. Yet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issues. This is malicious billing behavior and is against the consumer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of wzhy you are not satisfied with this resolution.]
I am in agreement with the resolution and it is fair. That said, the one time exception, is it a credit? If not what card was the refund issued to? Due to the increased risk last year of account I for being hacked by third parties, I changed all of my credit card account numbers. This response will earn my business, and a credit will be acceptable for a future purchase. Please let me know where to call for this credit and if a credit was issued, its possible it was not received if the transaction was reversed to a card from a year ago. I accept their response, but there has not been an adjustment to any of my accounts or a direction as to who to contact at the company for the credit. The solution is fair as the service was never used. I will use it now, but have they issued a credit to an old account, a credit internally, or have they renewed the sever ice for another year. If so, as I mentioned when I purchased, I need a bit of help to learn how to use the service.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
The latest version of this agreement and other legal agreements may be found at:
[redacted]
GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers.
When making a purchase from GoDaddy, customers may be presented with various promotional offers. These offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotion. In cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedent. Our customer received the proper discount of $31.50, which was the greater of the two offers.
Resolution:
GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.
As a onetime exception GoDaddy will provide a $10 Instore Credit to their account. This credit may be used towards any future purchase.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,We are unable to determine if this complainant is a GoDaddy customer as we are unable to locate an account with the provided information. We have attempted to contact the complainant multiple times without success. Without being able to identify a...
customer account, we are not able to fully understand the issues at hand or properly investigate the matter further to provide resolution or clarity. If the complainant can provide us with account specific details we will gladly investigate their concerns as they relate to their specific purchased services. Thank you in advance and we look forward to assisting with this matter.Kindest regards, [redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Hosting Agreement The latest version of these agreements may be found at:[redacted]://[redacted].[redacted].[redacted]/[redacted]-[redacted].[redacted...⇄ review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support. Regarding their hosting plan, they are using the same hosting plan that they purchased in July 2013. If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data. Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it. This credit may be used for any new purchase or renewal within their account and does not expire. Resolution: GoDaddy has upheld its agreements in good faith with the customer. The customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer. Education: GoDaddy's Statement of Support:[redacted]://[redacted].[redacted].[redacted]/[redacted]/[redacted]/[red...⇄ Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - [email protected]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via an online...
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.godaddy.com/legal-agreements.aspxOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:We value our customer's business and have acted in good faith to uphold our agreements with them. The Protected Registration service which they had purchased is functioning as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification. As a gesture of goodwill, we have refunded the cost of our customer's latest Protected Registration renewal in the amount of $49.96. They have been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Thank you for the opportunity to address the concerns presented by our valued customer.Kind regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following. On August 24, 2014 a service in the amount of $3 was purchased within a...
GoDaddy account. After the purchase the complainant contacted our support department regarding the charge and a fraud review was initiated to investigate the purchase. RESOLUTION:A full refund of $3 has been submitted for the purchase and the account where the charge was processed has been administratively locked. GoDaddy takes its commitment to consumer safety seriously and was happy to help address and bring resolution to this matter.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,
[redacted]Office of the CEO
Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.
On March 13, 2014 our customer purchased Website Builder for two years. Prior to purchasing our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• GoDaddy Website Builder Service Agreement
The latest version of this agreements and other legal agreements may be found at:
[redacted]
Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced.
At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Fax
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customer. Purchasing services with another company does not initiate cancellation of services with GoDaddy. Account management is a customer responsibility. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $14.99 transaction in full. We will not provide compensation for their phone charges. We hope to earn their future business and can confirm that they have no active services with us in the account in question.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.
The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx.
GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date.
GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
Our office connected with the customer prior to this complaint. As a gesture of goodwill, we waived the $99 renewal fee after the customer paid the redemption fee to renew the domain. We consider this matter resolved.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and account and would like to present the following.
On April 3, 2014 the complainant purchased a cPanel Hosting Account through the GoDaddy...
website. Prior to completing the transaction the complainant acknowledged and accepted the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristics. While the complainant has enabled SpamAssassin they have not configured it. The configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefit. Details regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers.
Resolution:
GoDaddy has upheld its agreements in good faith and honored its terms of service.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Scottsdale, Arizona 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.At this time, GoDaddy is waiting for the block on the funds (due to the customer’s chargeback) to be lifted so that we can issue a full refund as a courtesy. Once the block has been removed by our payment processor, the customer will receive the refund and a receipt will be sent to the email address on file. As a reminder, GoDaddy has acted in good faith and upheld our terms of service and user agreements with the customer and is making an exception to these agreements in providing the customer with the refund. We appreciate our customer’s patience while this matter is resolved. If our customer has any questions related to this matter, they may contact our office directly.Thank you again for the opportunity to bring further clarity to the concerns presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Thank you for bringing this matter to our attention. We have reviewed our customer's concerns to which we would like to present the following.
Prior to the original purchase of products and services, our customer agreed to the following...
agreements:
* Universal Terms of Service Agreement
* Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]
Our customer violated agreed terms, specifically utilizing their hosting account as a file repository. GoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any content. Given that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service.
RESOLUTION:
Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environment. Our customer had been provided with a backup of the content in question which has since been restored.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted]
[redacted] AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. As such, GoDaddy will gladly honor the quote provided by our representative.
We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service. We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.
We look forward to speaking with our customer and fully resolving this matter.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy [email protected]
[redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following...
agreements: * Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]
Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain names and Website Builder plans in question. A refund for all services has been provided to our customer as a one-time exception. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,
[redacted]Office of the CEO
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following...
agreements:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy sent multiple notices pre and post expiration to the customer. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s).
On the date of expiration the customers purchased and agreed term of registration ended. After this expiration date GoDaddy (at our own expense) provided a 42 days grace period for the customer to renew or redeem their domain. Account management is a customer responsibility.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and will not be able to return the domain name to our customer.
As the domain name correctly followed the normal expiration life-cycle and was acquired by another party, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreements. They never mentioned about not receiving a refund. If they take the time to inform the customers or remind customer me we have this legal agreement document that is helpful. I would never have thought of asking for a refund. I have not heard the sales person saying anything about this agreement when I asked for a refund. Now I know about this legal agreement document exists:-).
Apple or any app company or software product companies they mention about the agreement and we know what to expect. This is not a good business practice and someone should correct this practice. Godaddy or any company should say upfront about this agreement when we buy a domain. Then we the customer will not have to go through this trouble. When we ask for a refund you mention about an agreement. This is not good! When we ask for a refund you show us the agreement that show their intention. I am disappointed by this business practice... The reason I did take this step is to protect other customers. They or any domain sales company should be clear.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for ranking but to show up in any way on the search engine your team promised
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the refund was not in full. and doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they caused. The auto RENEW was DEACTIVATED by me 3 weeks prior to the renew date. As proof, I deactivate OTHER domains AT THE SAME TIME... and those were deactivated properly and did not cause this billing issue. Yet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal date. In addition, GODADDY spent 3 months of email harassment by hiding behind their contract with a third party company which handles private domain registrations. Yet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issues. This is malicious billing behavior and is against the consumer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of wzhy you are not satisfied with this resolution.]
I am in agreement with the resolution and it is fair. That said, the one time exception, is it a credit? If not what card was the refund issued to? Due to the increased risk last year of account I for being hacked by third parties, I changed all of my credit card account numbers. This response will earn my business, and a credit will be acceptable for a future purchase. Please let me know where to call for this credit and if a credit was issued, its possible it was not received if the transaction was reversed to a card from a year ago. I accept their response, but there has not been an adjustment to any of my accounts or a direction as to who to contact at the company for the credit. The solution is fair as the service was never used. I will use it now, but have they issued a credit to an old account, a credit internally, or have they renewed the sever ice for another year. If so, as I mentioned when I purchased, I need a bit of help to learn how to use the service.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
The latest version of this agreement and other legal agreements may be found at:
[redacted]
GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers.
When making a purchase from GoDaddy, customers may be presented with various promotional offers. These offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotion. In cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedent. Our customer received the proper discount of $31.50, which was the greater of the two offers.
Resolution:
GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.
As a onetime exception GoDaddy will provide a $10 Instore Credit to their account. This credit may be used towards any future purchase.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,We are unable to determine if this complainant is a GoDaddy customer as we are unable to locate an account with the provided information. We have attempted to contact the complainant multiple times without success. Without being able to identify a...
customer account, we are not able to fully understand the issues at hand or properly investigate the matter further to provide resolution or clarity. If the complainant can provide us with account specific details we will gladly investigate their concerns as they relate to their specific purchased services. Thank you in advance and we look forward to assisting with this matter.Kindest regards, [redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Hosting Agreement The latest version of these agreements may be found at:[redacted]://[redacted].[redacted].[redacted]/[redacted]-[redacted].[redacted...⇄ review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support. Regarding their hosting plan, they are using the same hosting plan that they purchased in July 2013. If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data. Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it. This credit may be used for any new purchase or renewal within their account and does not expire. Resolution: GoDaddy has upheld its agreements in good faith with the customer. The customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer. Education: GoDaddy's Statement of Support:[redacted]://[redacted].[redacted].[redacted]/[redacted]/[redacted]/[red...⇄ Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - [email protected]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via an online...
transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.godaddy.com/legal-agreements.aspxOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:We value our customer's business and have acted in good faith to uphold our agreements with them. The Protected Registration service which they had purchased is functioning as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification. As a gesture of goodwill, we have refunded the cost of our customer's latest Protected Registration renewal in the amount of $49.96. They have been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Thank you for the opportunity to address the concerns presented by our valued customer.Kind regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following. On August 24, 2014 a service in the amount of $3 was purchased within a...
GoDaddy account. After the purchase the complainant contacted our support department regarding the charge and a fraud review was initiated to investigate the purchase. RESOLUTION:A full refund of $3 has been submitted for the purchase and the account where the charge was processed has been administratively locked. GoDaddy takes its commitment to consumer safety seriously and was happy to help address and bring resolution to this matter.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,
[redacted]Office of the CEO
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.
On March 13, 2014 our customer purchased Website Builder for two years. Prior to purchasing our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• GoDaddy Website Builder Service Agreement
The latest version of this agreements and other legal agreements may be found at:
[redacted]
Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced.
At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customer. Purchasing services with another company does not initiate cancellation of services with GoDaddy. Account management is a customer responsibility. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $14.99 transaction in full. We will not provide compensation for their phone charges. We hope to earn their future business and can confirm that they have no active services with us in the account in question.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.
The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Registration Agreement
The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx.
GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date.
GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
Our office connected with the customer prior to this complaint. As a gesture of goodwill, we waived the $99 renewal fee after the customer paid the redemption fee to renew the domain. We consider this matter resolved.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and account and would like to present the following.
On April 3, 2014 the complainant purchased a cPanel Hosting Account through the GoDaddy...
website. Prior to completing the transaction the complainant acknowledged and accepted the following agreements:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Hosting Service Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristics. While the complainant has enabled SpamAssassin they have not configured it. The configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefit. Details regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers.
Resolution:
GoDaddy has upheld its agreements in good faith and honored its terms of service.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
Scottsdale, Arizona 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.At this time, GoDaddy is waiting for the block on the funds (due to the customer’s chargeback) to be lifted so that we can issue a full refund as a courtesy. Once the block has been removed by our payment processor, the customer will receive the refund and a receipt will be sent to the email address on file. As a reminder, GoDaddy has acted in good faith and upheld our terms of service and user agreements with the customer and is making an exception to these agreements in providing the customer with the refund. We appreciate our customer’s patience while this matter is resolved. If our customer has any questions related to this matter, they may contact our office directly.Thank you again for the opportunity to bring further clarity to the concerns presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's concerns to which we would like to present the following.
Prior to the original purchase of products and services, our customer agreed to the following...
agreements:
* Universal Terms of Service Agreement
* Hosting Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]
Our customer violated agreed terms, specifically utilizing their hosting account as a file repository. GoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any content. Given that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service.
RESOLUTION:
Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environment. Our customer had been provided with a backup of the content in question which has since been restored.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted]
[redacted] AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Hosting Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. As such, GoDaddy will gladly honor the quote provided by our representative.
We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service. We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.
We look forward to speaking with our customer and fully resolving this matter.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[email protected]
[redacted]
###-###-#### Phone
###-###-#### Fax