[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:
· Universal Terms of Service
· Domain Name Registration Agreement
These agreements can be found at: [redacted]
On August 24, 2013 the complainant renewed their domain name for one year. On August 24, 2014 the registration term expired as the agreed term of purchase ended. GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service. GoDaddy sent multiple notices pre- and post-expiration to the customer. In addition we attempted to renew the domain per the customer’s settings for automatic renewal but the payment method was declined.
RESOLUTION:
GoDaddy acted in good faith to uphold its agreements with our customer.
We have reached out to the customer via phone and discussed the customer’s responsibility to maintain their account settings. We’re also including helpful links to help manage the account in the future.
Managing Your Account Information: [redacted]
Managing Payment Methods: [redacted]
We also acted in good faith, waiving the $80 redemption fee for the domain renewal. The customer was happy with this gesture and we consider the matter resolved.
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy [email protected]
[redacted] Phone
[redacted] Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant
We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following.
Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customer. The customer's site is live and has been indexed by Google. As a reference example our customer may visit https:[redacted] to see the indexed pages and visit them.
If our customer would like to cancel their website ?services we will refund them in full as a onetime exception. We request that the customer notify us if they choose to do this. We sincerely hope we can earn their future business.
Best Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still have no refund. How much longer would you like me to wait?
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•...
Universal Terms of Service Agreement
• Domain Registration Agreement
• Domain Name Proxy Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service. The domains and associated Protected Registration service renewed automatically per our customer’s account settings. We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction...
our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.[redacted]As part of a promotional offer, the purchase included a free domain registration for a one-year term. Customers are required to add the desired domain registration to their order prior to completing the transaction. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. Our office was unsuccessful in connecting with our customer via phone to address their concerns. As a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only. We respectfully request that our customer contact our office directly to have the domain name placed in their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our customer canceled the Website Builder plan in question online. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to purchasing their GoDaddy products, our...
customer acknowledged the following agreements:
· Universal Terms of Service Agreement
· Website Builder Service Agreement
The latest version of these agreements and other legal agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy worked vigorously to resolve all of the technical issues the complainant was experiencing. They plan has since expired.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have provided the complainant with a full refund for the cost Website Builder plan and hope to earn their future business.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Sincerest Regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our...
customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.
Additionally, multiple reminders were sent via email to our customer prior to the renewal date. These notices stated that the expiring items would be renewed automatically in accordance with their account settings.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refund. GoDaddy’s Refund Policy is discussed in our Universal Terms of Service.
As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email plan. We are past the point in which the funds for the domain name can be recovered from the domain name registry. As such, GoDaddy will not be issuing a refund for the domain name.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customer has not contacted our 24/7 Support teams for assistance and has a history of filing Revdex.com complaints without doing so. The Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chat. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have canceled the unused Website Builder plan and issued a refund to the payment method on file. EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://[redacted]To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” button. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requested. On the day of expiration the complainant's...
purchased and agreed term of registration ended. GoDaddy then provided a 43 day grace period for the complainant to renew or redeem the domain. GoDaddy had no control over their decisions in this matter. We also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the normal life cycle and was then legitimately acquired by another party. GoDaddy upheld its agreements with the complainant. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needs. We encourage them to review this information at [redacted].Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the check. But this is not true, they kept answering that check is on its way. please ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls.
They even disconnected my call two times and denied to help. As per the latest mail they denied any compensation, but I want to know how is this right ?
who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for 3 months for an amount, plus disconnecting calls on several occassions.
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Hosting Agreement
?The latest version of this agreement and other legal agreements may be found at: [redacted]
On August 30, 2014, our customer purchased a Virtual Private Server. Customers who purchase this product are responsible for setting up the service to host their content. We sincerely apologize for any misunderstanding that may have occurred with the purchase.
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
The customer cancelled the service and has been refunded in full. We sincerely hope to earn their future business.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at [redacted].GoDaddy sent multiple notices pre and post expiration to the customer. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with them. This is a time sensitive matter. As a gesture of goodwill, we are willing to waive the $80 redemption fee if the customer contacts our office while the domain is still in an eligible status. The customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the...
complainant, nor are they our customer. GoDaddy has no control over content or accuracy of content provided by third party sites such as two.com. RESOLUTION: If the compliant can provide us with more detailed information such as an order number or cr we would be happy to review their concerns in detail. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,
[redacted]Office of the CEO
Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attention. We sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurred. GoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offering. As the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable.
As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content. GoDaddy had notified users of [redacted] that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform. The article below contains additional information which had been provided to our customer.
What is going to happen to my paid [redacted] account? -
https://support.godaddy.com/help/article/9094
GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog. If our customer desires to continue using the service, they would be responsible for product renewals.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy Agreement· Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2014, the complainant purchased a domain name registration with privacy and a Deluxe cPanel hosting account, both for a one year term. On September 20, 2014 the complainant contacted our customer care center to request a refund for their purchase. The complainant was informed at that time that the domain name purchase were outside of refund timeframes, and any unused months on their hosting account could only be refunded to In-Store Credit, per GoDaddy’s refund policy. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If our the complainant no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method as a one-time exception. The domain in question, however, is outside of refund eligibility timeframes.EDUCATION:Future refunds would be provided in line with GoDaddy’s refund policy. The complainant can review this policy at the following link:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following...
agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: [redacted]We appreciate the complaint's feedback regarding Quick Shopping Cart integration with [redacted] and have worked vigorously to resolve all of the technical issues they are experiencing. One of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on [redacted] and then completing their purchases via the Quick Shopping Cart storefront. Please understand that GoDaddy has no control over any limitations [redacted] may have. Resolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no cost. Should they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,We have reviewed our customer's additional comments and would like to present the following.GoDaddy has provided our customer with a refund of $49.96 in an effort to gain their cooperation with the cancellation of the Protected Registration service which they had purchased. Their services will remain active until the proper documentation has been received and verified by the appropriate team within our organization. Account management is a customer's agreed responsibility. If our customer has concerns on how their information is handled, they may review our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspxThank you for the opportunity to address and bring clarity to the additional comments presented by our customer. Kindest regards, [redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:
· Universal Terms of Service
· Domain Name Registration Agreement
These agreements can be found at: [redacted]
On August 24, 2013 the complainant renewed their domain name for one year. On August 24, 2014 the registration term expired as the agreed term of purchase ended. GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service. GoDaddy sent multiple notices pre- and post-expiration to the customer. In addition we attempted to renew the domain per the customer’s settings for automatic renewal but the payment method was declined.
RESOLUTION:
GoDaddy acted in good faith to uphold its agreements with our customer.
We have reached out to the customer via phone and discussed the customer’s responsibility to maintain their account settings. We’re also including helpful links to help manage the account in the future.
Managing Your Account Information: [redacted]
Managing Payment Methods: [redacted]
We also acted in good faith, waiving the $80 redemption fee for the domain renewal. The customer was happy with this gesture and we consider the matter resolved.
Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[email protected]
[redacted] Phone
[redacted] Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant
We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following.
Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customer. The customer's site is live and has been indexed by Google. As a reference example our customer may visit https:[redacted] to see the indexed pages and visit them.
If our customer would like to cancel their website ?services we will refund them in full as a onetime exception. We request that the customer notify us if they choose to do this. We sincerely hope we can earn their future business.
Best Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still have no refund. How much longer would you like me to wait?
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
•...
Universal Terms of Service Agreement
• Domain Registration Agreement
• Domain Name Proxy Agreement
The latest version of these agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
Our customer purchased four domain names for a two-year term and opted to add our Protected Registration service. The domains and associated Protected Registration service renewed automatically per our customer’s account settings. We did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal so they could adjust their services as needed.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a one-time exception, GoDaddy has refunded the cost of the Protected Registration (totaling $263.76) and has deactivated the automatic renewal for the domain names.
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted] Phone
[redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an online transaction...
our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.[redacted]As part of a promotional offer, the purchase included a free domain registration for a one-year term. Customers are required to add the desired domain registration to their order prior to completing the transaction. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. Our office was unsuccessful in connecting with our customer via phone to address their concerns. As a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only. We respectfully request that our customer contact our office directly to have the domain name placed in their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our customer canceled the Website Builder plan in question online. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to purchasing their GoDaddy products, our...
customer acknowledged the following agreements:
· Universal Terms of Service Agreement
· Website Builder Service Agreement
The latest version of these agreements and other legal agreements may be found at:
http://www.godaddy.com/legal-agreements.aspx
GoDaddy worked vigorously to resolve all of the technical issues the complainant was experiencing. They plan has since expired.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have provided the complainant with a full refund for the cost Website Builder plan and hope to earn their future business.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Sincerest Regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our...
customer acknowledged the following agreements:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Workspace Service Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.
Additionally, multiple reminders were sent via email to our customer prior to the renewal date. These notices stated that the expiring items would be renewed automatically in accordance with their account settings.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
Our customer did not contact our support staff regarding these charges until they were no longer eligible for a refund. GoDaddy’s Refund Policy is discussed in our Universal Terms of Service.
As a onetime exception, GoDaddy has issued a full refund to our customer for the renewal of their email plan. We are past the point in which the funds for the domain name can be recovered from the domain name registry. As such, GoDaddy will not be issuing a refund for the domain name.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]
Office of the CEO - GoDaddy
[redacted]@GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customer has not contacted our 24/7 Support teams for assistance and has a history of filing Revdex.com complaints without doing so. The Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chat. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have canceled the unused Website Builder plan and issued a refund to the payment method on file. EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://[redacted]To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” button. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requested. On the day of expiration the complainant's...
purchased and agreed term of registration ended. GoDaddy then provided a 43 day grace period for the complainant to renew or redeem the domain. GoDaddy had no control over their decisions in this matter. We also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the normal life cycle and was then legitimately acquired by another party. GoDaddy upheld its agreements with the complainant. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needs. We encourage them to review this information at [redacted].Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the check. But this is not true, they kept answering that check is on its way. please ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls.
They even disconnected my call two times and denied to help. As per the latest mail they denied any compensation, but I want to know how is this right ?
who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for 3 months for an amount, plus disconnecting calls on several occassions.
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer...
acknowledged the following agreements:
• Universal Terms of Service Agreement
• Hosting Agreement
?The latest version of this agreement and other legal agreements may be found at: [redacted]
On August 30, 2014, our customer purchased a Virtual Private Server. Customers who purchase this product are responsible for setting up the service to host their content. We sincerely apologize for any misunderstanding that may have occurred with the purchase.
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Resolution:
GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.
The customer cancelled the service and has been refunded in full. We sincerely hope to earn their future business.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]
GoDaddy.com
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be viewed at [redacted].GoDaddy sent multiple notices pre and post expiration to the customer. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the customer however, the customer's financial institution declined the payments.Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We have attempted multiple times to contact the customer directly to resolve their concerns but have been unable to connect with them. This is a time sensitive matter. As a gesture of goodwill, we are willing to waive the $80 redemption fee if the customer contacts our office while the domain is still in an eligible status. The customer can renew the domain by calling us and we will waive the fees via phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kind regards,
[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the...
r we would be happy to review their concerns in detail. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,
complainant, nor are they our customer. GoDaddy has no control over content or accuracy of content provided by third party sites such as two.com. RESOLUTION: If the compliant can provide us with more detailed information such as an order number or c
[redacted]Office of the CEO
Dispute Resolution Consultant,
Thank you for bringing the customer's additional comments to our attention. We sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurred. GoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offering. As the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable.
As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content. GoDaddy had notified users of [redacted] that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform. The article below contains additional information which had been provided to our customer.
What is going to happen to my paid [redacted] account? -
https://support.godaddy.com/help/article/9094
GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog. If our customer desires to continue using the service, they would be responsible for product renewals.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Kindest regards,
[redacted]
Office of the CEO
[redacted]@GoDaddy.com
GoDaddy.com
[redacted]
Scottsdale, AZ 85260
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy Agreement· Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2014, the complainant purchased a domain name registration with privacy and a Deluxe cPanel hosting account, both for a one year term. On September 20, 2014 the complainant contacted our customer care center to request a refund for their purchase. The complainant was informed at that time that the domain name purchase were outside of refund timeframes, and any unused months on their hosting account could only be refunded to In-Store Credit, per GoDaddy’s refund policy. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If our the complainant no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method as a one-time exception. The domain in question, however, is outside of refund eligibility timeframes.EDUCATION:Future refunds would be provided in line with GoDaddy’s refund policy. The complainant can review this policy at the following link:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following...
agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: [redacted]We appreciate the complaint's feedback regarding Quick Shopping Cart integration with [redacted] and have worked vigorously to resolve all of the technical issues they are experiencing. One of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on [redacted] and then completing their purchases via the Quick Shopping Cart storefront. Please understand that GoDaddy has no control over any limitations [redacted] may have. Resolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no cost. Should they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Dear Dispute Resolution Consultant,We have reviewed our customer's additional comments and would like to present the following.GoDaddy has provided our customer with a refund of $49.96 in an effort to gain their cooperation with the cancellation of the Protected Registration service which they had purchased. Their services will remain active until the proper documentation has been received and verified by the appropriate team within our organization. Account management is a customer's agreed responsibility. If our customer has concerns on how their information is handled, they may review our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspxThank you for the opportunity to address and bring clarity to the additional comments presented by our customer. Kindest regards, [redacted]Office of the CEO - GoDaddy