Our representative spoke with the customer, and we are sending her a check for $ We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party
Emson representative Josie P [redacted] spoke with the customer on December 5, Emson is sending the customer bands as requested, and believes this will resolve the complaint.The bands are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
A new Tac Light product is being sent to the customer Emson representative [redacted] spoke with the customer on March *, and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by any party
Replacement products were sent to the customer on or about February **, in response to the complaint This is expected to resolve the matter.The replacement products are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
The additional product has been shipped to the customer at no additional charge [redacted] takes this step to amicably resolve the complaint and without admitting any wrongdoing This should conclude the matter Please let us know if additional information is required Kindly close this file and mark this matter as resolved
Emson representative Josie P [redacted] spoke with the customer on or about September **, It appears [redacted] was concerned he was going to be charged for products he did not want in the future However, his order has been canceled He has not been billed, and will not be billed in the future Thus, the issue is believed to be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lids promised have not been received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Emson representative Josie P [redacted] spoke with the customer on or about May **, Emson is sending the requested light product to the customer, and understands that the customer is satisfied with this resolution.The product is provided without finding or denying fault by and party, in order to amicably resolve the dispute
Emson representative [redacted] spoke with the customer on or about July **, The customer informed her that Emson's shipping office had already sent her a replacement grill This is believed to resolve the complaint The replacement product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***I received the lids as promisedI am satisfied with the resolution of the businessThank you[redacted]
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party Emson believes this will resolve the dispute
Representative Josie P [redacted] spoke with the customer on November **, Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault by any party
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter WILL BE resolved when I get my item as today date, I do not have any information or tracking or nothing this Business has sent anything yet.I reserve the right to open again this complaint if this I not solved as stated by Business Sincerely, [redacted]
The order was shipped on December **, Emson representative Josie P [redacted] contacted the customer, updated her regarding the shipment, and apologized for the delay Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again regarding any issues with the shipment The shipment is made without finding fault with any party, and in order to amicably resolve the dispute
The customer is being provided with a full refundThe refund is being provided to amicably resolve the dispute No fault or wrong doing is admitted or denied with regard to any party
Emson representative Josie P [redacted] spoke with the customer on or about May **, Emson is sending the customer a replacement pan free of charge Emson understands that the customer is satisfied with this resolution The replacement pan is provided in order to amicably resolve the complaint, and without finding or denying fault by any party
Revdex.com:I will let you know when I receive the replacement so you can close this complaint Thank you so much for assistance with this matter [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company person I spoke to, did not address the multiple "hang-ups" that happened to me, that caused me to make the Revdex.com complaintShe never stated that she would exclate the issue to her upper managementIt would be nice if they acknowledged the bad customer service I receivedIt appears they don't careI was told the web site, initially was down for repairs,when I first contacted thenThe lady, when she called me, state the company took down the website because they has no product (tax glasses)This again shows that you get a differe by answer by different people you talk toOne does not know which answer is correctVery sad they do not own up to there bad customer service issues I mentioned[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer is being provided with a credit for the full disputed amount They credit is being provided to amicably resolve the dispute, and without admitting or denying wrongdoing by any party This is believed to fully resolve the dispute
Our representative spoke with the customer, and we are sending her a check for $ We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party
Emson representative Josie P [redacted] spoke with the customer on December 5, Emson is sending the customer bands as requested, and believes this will resolve the complaint.The bands are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
A new Tac Light product is being sent to the customer Emson representative [redacted] spoke with the customer on March *, and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by any party
Replacement products were sent to the customer on or about February **, in response to the complaint This is expected to resolve the matter.The replacement products are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
The additional product has been shipped to the customer at no additional charge [redacted] takes this step to amicably resolve the complaint and without admitting any wrongdoing This should conclude the matter Please let us know if additional information is required Kindly close this file and mark this matter as resolved
Emson representative Josie P [redacted] spoke with the customer on or about September **, It appears [redacted] was concerned he was going to be charged for products he did not want in the future However, his order has been canceled He has not been billed, and will not be billed in the future Thus, the issue is believed to be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The lids promised have not been received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Emson representative Josie P [redacted] spoke with the customer on or about May **, Emson is sending the requested light product to the customer, and understands that the customer is satisfied with this resolution.The product is provided without finding or denying fault by and party, in order to amicably resolve the dispute
Emson representative [redacted] spoke with the customer on or about July **, The customer informed her that Emson's shipping office had already sent her a replacement grill This is believed to resolve the complaint The replacement product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***I received the lids as promisedI am satisfied with the resolution of the businessThank you[redacted]
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party Emson believes this will resolve the dispute
Representative Josie P [redacted] spoke with the customer on November **, Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault by any party
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter WILL BE resolved when I get my item as today date, I do not have any information or tracking or nothing this Business has sent anything yet.I reserve the right to open again this complaint if this I not solved as stated by Business Sincerely, [redacted]
The order was shipped on December **, Emson representative Josie P [redacted] contacted the customer, updated her regarding the shipment, and apologized for the delay Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again regarding any issues with the shipment The shipment is made without finding fault with any party, and in order to amicably resolve the dispute
The customer is being provided with a full refundThe refund is being provided to amicably resolve the dispute No fault or wrong doing is admitted or denied with regard to any party
Emson representative Josie P [redacted] spoke with the customer on or about May **, Emson is sending the customer a replacement pan free of charge Emson understands that the customer is satisfied with this resolution The replacement pan is provided in order to amicably resolve the complaint, and without finding or denying fault by any party
Revdex.com:I will let you know when I receive the replacement so you can close this complaint Thank you so much for assistance with this matter [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company person I spoke to, did not address the multiple "hang-ups" that happened to me, that caused me to make the Revdex.com complaintShe never stated that she would exclate the issue to her upper managementIt would be nice if they acknowledged the bad customer service I receivedIt appears they don't careI was told the web site, initially was down for repairs,when I first contacted thenThe lady, when she called me, state the company took down the website because they has no product (tax glasses)This again shows that you get a differe by answer by different people you talk toOne does not know which answer is correctVery sad they do not own up to there bad customer service issues I mentioned[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer is being provided with a credit for the full disputed amount They credit is being provided to amicably resolve the dispute, and without admitting or denying wrongdoing by any party This is believed to fully resolve the dispute