Our representative spoke with the customer, and we are sending her a check for $59.98. We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has not reached meI had to block their email address because the representative was abusive (I can provide the text of her emails)I do not want a refund, I want this product removed from the marketplace to protect other consumers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Emson representative Josie P*** attempted to contact the customer several times using the phone number and email provided, including leaving multiple voice messages. She has not been able to contact the customer. The customer is urged to contact MsP*** at
*** or ###-###-####, extension 0, to discuss an agreeable resolution. Emson has made best efforts to resolve the dispute, and considers the complaint to be effectively closed unless and until the customer contacts them. Emson looks forward to speaking with the customer if possible
*** no longer sells the Sharper Image Super Juicer and cannot replace that product. *** contacted the customer, who agreed to accept an alternative juicer product (the Big Boss Juicer) as a satisfactory replacement. The customer is being sent the Big Boss Juicer as agreed, and the
matter is believed to be resolved.The replacement product is being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
Dear Sir/Madam:The Business has shipped replacement rechargeable batteries to the customer to resolve the matter, without any admission of the allegations in the complaintPlease update your records to indicate that the Business has taken action to resolve the matter and close your file upon
receiving confirmation from the customerThank you
Emson is in the process of issuing the customer a refund. This is believed to resolve the complaint. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying fault or wrongdoing by any party
Without prejudice, and without any admission of the allegations in the complaint, the Business has provided a refund of $to the customer. Please update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer
Emson representative Josie P*** spoke with the customer on December 5, 2016. Emson is sending the customer bands as requested, and believes this will resolve the complaint.The bands are provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved once item is received
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter WILL BE resolved when I get my item as today date, I do not have any information or tracking or nothing this Business has sent anything yet.I reserve the right to open again this complaint if this I not solved as stated by Business
Sincerely,
*** ***
Emson representative Josie P*** spoke with the customer on or about September **, 2017. It appears *** *** was concerned he was going to be charged for products he did not want in the future. However, his order has been canceled. He has not been billed, and will not be billed
in the future. Thus, the issue is believed to be resolved
Emson representative Josie P*** spoke with the customer *** *** on or about January **, 2017. Emson had previously shipped the products which were ordered, and *** *** kindly confirmed that has received his order. In addition, Emson is sending the customer a Tac Light performance flashlight product at no additional charge. The Tac Light is provided as a gesture of goodwill, and in consideration of frustration *** *** has experienced. Emson invites the customer to contact MsP*** directly if he has any further problems or concerns
Emson representative Josie P*** spoke with the customer on or about November *, 2016. Emson is sending the customer a new Gotham Steel pan for no additional charge (*** tracking number. ***). The replacement is made in order to amicably resolve the dispute, and
without admitting or denying fault by any party
Emson representative Josie P*** spoke with the customer on or about June **, 2017. Emson regrets that the product is currently out of stock. The customer has not been charged, and will not be charged until the product is actually shipped. MsP*** offered to close the order
in light of the delay (at no cost), but the customer elected to keep the order open. Emson will ship the product as soon as it becomes available
Emson representative *** *** spoke with the customer on or about November *, 2016. Emson is sending the customer the requested lids for no additional charge, and understands that the customer is satisfied with this arrangement.The product is being provided in order to amicably resolve
the dispute, and without admitting or denying fault by any party
Emson is sending the customer a replacement set of pans for no additional charge. Emson representative Josie P*** spoke with the customer on or about February **, and understands that they are satisfied with this resolution. The replacement products are provided to amicably
resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved when I receive my refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The customer's account is being refunded a $credit, and the customer can keep the pan already received. This is believed to resolve the dispute. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying wrongdoing by any party
Our representative spoke with the customer, and we are sending her a check for $59.98. We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has not reached meI had to block their email address because the representative was abusive (I can provide the text of her emails)I do not want a refund, I want this product removed from the marketplace to protect other consumers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Emson representative Josie P*** attempted to contact the customer several times using the phone number and email provided, including leaving multiple voice messages. She has not been able to contact the customer. The customer is urged to contact MsP*** at
*** or ###-###-####, extension 0, to discuss an agreeable resolution. Emson has made best efforts to resolve the dispute, and considers the complaint to be effectively closed unless and until the customer contacts them. Emson looks forward to speaking with the customer if possible
*** no longer sells the Sharper Image Super Juicer and cannot replace that product. *** contacted the customer, who agreed to accept an alternative juicer product (the Big Boss Juicer) as a satisfactory replacement. The customer is being sent the Big Boss Juicer as agreed, and the
matter is believed to be resolved.The replacement product is being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party
Dear Sir/Madam:The Business has shipped replacement rechargeable batteries to the customer to resolve the matter, without any admission of the allegations in the complaintPlease update your records to indicate that the Business has taken action to resolve the matter and close your file upon
receiving confirmation from the customerThank you
Emson is in the process of issuing the customer a refund. This is believed to resolve the complaint. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying fault or wrongdoing by any party
Without prejudice, and without any admission of the allegations in the complaint, the Business has provided a refund of $to the customer. Please update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer
Emson representative Josie P*** spoke with the customer on December 5, 2016. Emson is sending the customer bands as requested, and believes this will resolve the complaint.The bands are provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved once item is received
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter WILL BE resolved when I get my item as today date, I do not have any information or tracking or nothing this Business has sent anything yet.I reserve the right to open again this complaint if this I not solved as stated by Business
Sincerely,
*** ***
Emson representative Josie P*** spoke with the customer on or about September **, 2017. It appears *** *** was concerned he was going to be charged for products he did not want in the future. However, his order has been canceled. He has not been billed, and will not be billed
in the future. Thus, the issue is believed to be resolved
Emson representative Josie P*** spoke with the customer *** *** on or about January **, 2017. Emson had previously shipped the products which were ordered, and *** *** kindly confirmed that has received his order. In addition, Emson is sending the customer a Tac Light performance flashlight product at no additional charge. The Tac Light is provided as a gesture of goodwill, and in consideration of frustration *** *** has experienced. Emson invites the customer to contact MsP*** directly if he has any further problems or concerns
Emson representative Josie P*** spoke with the customer on or about November *, 2016. Emson is sending the customer a new Gotham Steel pan for no additional charge (*** tracking number. ***). The replacement is made in order to amicably resolve the dispute, and
without admitting or denying fault by any party
Emson representative Josie P*** spoke with the customer on or about June **, 2017. Emson regrets that the product is currently out of stock. The customer has not been charged, and will not be charged until the product is actually shipped. MsP*** offered to close the order
in light of the delay (at no cost), but the customer elected to keep the order open. Emson will ship the product as soon as it becomes available
Emson representative *** *** spoke with the customer on or about November *, 2016. Emson is sending the customer the requested lids for no additional charge, and understands that the customer is satisfied with this arrangement.The product is being provided in order to amicably resolve
the dispute, and without admitting or denying fault by any party
Emson is sending the customer a replacement set of pans for no additional charge. Emson representative Josie P*** spoke with the customer on or about February **, and understands that they are satisfied with this resolution. The replacement products are provided to amicably
resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved when I receive my refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The customer's account is being refunded a $credit, and the customer can keep the pan already received. This is believed to resolve the dispute. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying wrongdoing by any party