Emson representative Josie P*** has been in touch with the customer via email. It was agreed that Emson will provide a refund for the purchase, which is believed to resolve the matter.The refund is provided without finding or denying fault by any party, in order to amicably resolve the
dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*
Emson representative Josie P*** spoke with the customer on or about January **, 2017. The customer is being provided a refund of $46.75, which is believed to resolve the complaint.The refund is provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party.Regarding the other allegations in the complaint, Emson does not have sufficient information to determine which specific offer, if any, is referred to. Further, no fraudulent statements by Emson are described. Emson does not engage in fraudulent advertising or conduct
Revdex.com:
I have been contacted by the business in reference to complaint ID ***, and find that the resolution of an offer to refund the initial purchase price for the item is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They say they have sent a refund, but to date I have not received anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Emson representative J*** *** spoke with the customer on or about July **, 2017. Emson is sending the customer a new Ucomfy Heat Wrap at no additional charge.The product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
1) The individual who contacted me did not know when the items were shipped, nor did she know when the shipment would arriveI have that full conversation recorded2) The fact that the firm allegedly shipped the items does not resolve the issue that the firm acknowledged they did not ship the items as advertised and mutually agreed upon, which was that the items would ship within days. Emson additionally lied to me in another recorded phone call when their representative alleged that they had sent me two notices by USPS advising me of their delay, when in fact they only sent one notice, which stated that Emson would ship the items ordered by January ***, 2017. 3) Emson further stated to me that they would notify me by email when the items actually shipped, however as of Wednesday January **, I have not received any such email notification. All of these allegations are supported by recorded phone conversations with each and every call between myself and the various Emson representatives. Emson's continued failure to respond truthfully to this inquiry concerns me. Why couldn't Emson simply have shipped the items per their stated policy of days as opposed to the months delay they actually provided
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The requested lids have been sent to the customer by FedEx SmartPost, tracking number ***. Estimated delivery is November **, 2016. This is believed to resolve the dispute.The lids are provided without admitting or denying fault by any party, in the interests of amicably resolving the dispute
Revdex.com:
I have spoken with a customer service rep who has assured me that I will receive the item sometime in JanuaryI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved
Sincerely,
*** ***
Representative Josie P*** spoke with the customer on November **, 2016. Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute. The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault
by any party
The items have been shipped, and are expected to arrive on or about January **, 2017. Emson representative Josie P*** spoke with the customer to update him regarding the new shipment. Emson understands that the customer is satisfied with this resolution.The products have been shipped
in order to amicably resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Although it is now 1/6/and as of yet have not received my product I ordered 11/**/Iam happy with their apology but I am not sure if they will continue with their deceptive advertising practices.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lids promised have not been received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Emson is in touch with the customer and is sending him two replacement hoses, as requested. This is believed to resolve the complaint. The replacement hoses are being provided to amicably resolve the situation, and without admitting or denying any fault or wrongdoing by any party
Without prejudice, and without any admission of the facts alleged in the complaint, the Business has provided a refund to the customerPlease update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have NOT received a refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
An XHose is being sent to the customerThis is believed to resolve the complaint. The unit is being provided to amicably resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** ***I received the lids as promisedI am satisfied with the resolution of the businessThank you.*** *** ***
Emson representative Josie P*** has been in touch with the customer via email. It was agreed that Emson will provide a refund for the purchase, which is believed to resolve the matter.The refund is provided without finding or denying fault by any party, in order to amicably resolve the
dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*
Emson representative Josie P*** spoke with the customer on or about January **, 2017. The customer is being provided a refund of $46.75, which is believed to resolve the complaint.The refund is provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party.Regarding the other allegations in the complaint, Emson does not have sufficient information to determine which specific offer, if any, is referred to. Further, no fraudulent statements by Emson are described. Emson does not engage in fraudulent advertising or conduct
Revdex.com:
I have been contacted by the business in reference to complaint ID ***, and find that the resolution of an offer to refund the initial purchase price for the item is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They say they have sent a refund, but to date I have not received anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Emson representative J*** *** spoke with the customer on or about July **, 2017. Emson is sending the customer a new Ucomfy Heat Wrap at no additional charge.The product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
1) The individual who contacted me did not know when the items were shipped, nor did she know when the shipment would arriveI have that full conversation recorded2) The fact that the firm allegedly shipped the items does not resolve the issue that the firm acknowledged they did not ship the items as advertised and mutually agreed upon, which was that the items would ship within days. Emson additionally lied to me in another recorded phone call when their representative alleged that they had sent me two notices by USPS advising me of their delay, when in fact they only sent one notice, which stated that Emson would ship the items ordered by January ***, 2017. 3) Emson further stated to me that they would notify me by email when the items actually shipped, however as of Wednesday January **, I have not received any such email notification. All of these allegations are supported by recorded phone conversations with each and every call between myself and the various Emson representatives. Emson's continued failure to respond truthfully to this inquiry concerns me. Why couldn't Emson simply have shipped the items per their stated policy of days as opposed to the months delay they actually provided
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The requested lids have been sent to the customer by FedEx SmartPost, tracking number ***. Estimated delivery is November **, 2016. This is believed to resolve the dispute.The lids are provided without admitting or denying fault by any party, in the interests of amicably resolving the dispute
Revdex.com:
I have spoken with a customer service rep who has assured me that I will receive the item sometime in JanuaryI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved
Sincerely,
*** ***
Representative Josie P*** spoke with the customer on November **, 2016. Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute. The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault
by any party
The items have been shipped, and are expected to arrive on or about January **, 2017. Emson representative Josie P*** spoke with the customer to update him regarding the new shipment. Emson understands that the customer is satisfied with this resolution.The products have been shipped
in order to amicably resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Although it is now 1/6/and as of yet have not received my product I ordered 11/**/Iam happy with their apology but I am not sure if they will continue with their deceptive advertising practices.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lids promised have not been received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Emson is in touch with the customer and is sending him two replacement hoses, as requested. This is believed to resolve the complaint. The replacement hoses are being provided to amicably resolve the situation, and without admitting or denying any fault or wrongdoing by any party
Revdex.com:At this time, I have not been contacted by EMishan & Sons, Inc regarding complaint ID ***.Sincerely,*** ***
Without prejudice, and without any admission of the facts alleged in the complaint, the Business has provided a refund to the customerPlease update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have NOT received a refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
An XHose is being sent to the customerThis is believed to resolve the complaint. The unit is being provided to amicably resolve the dispute, and without admitting or denying fault by any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** ***I received the lids as promisedI am satisfied with the resolution of the businessThank you.*** *** ***
Revdex.com:At this time, I have not been contacted by Big Boss grill regarding complaint ID ***Sincerely,
*** ***