Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was only asking for two replacement batteries for the two units I have BUT as you can see by the attached picture, they have sent me three (yes three) complete new models/units. I call this going way beyond the call of duty in my original issue. If there was a rating system attached to this particular issue, I could not rate the highest because this resolution is way beyond any simplified rating system. B&H customer service at this company should be given quite the 'Pat-On-The-Back', they well deserve it. To you (Revdex.com), and (*** *** ***), Have a Merry Christmas and a Safe and Happy New Year!
Sincerely,
*** ***
The order was shipped on December **, 2016. Emson representative Josie P*** contacted the customer, updated her regarding the shipment, and apologized for the delay. Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again
regarding any issues with the shipment. The shipment is made without finding fault with any party, and in order to amicably resolve the dispute
Without prejudice, and without any admission of the allegations in the complaint, the Business has provided a refund of $to the customerPlease update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
A new Tac Light product is being sent to the customer. Emson representative *** *** spoke with the customer on March *, and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by
any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***: We are writing on behalf of the business in connection with the subject complaint. The Revdex.com portal states that
the “business has failed to respond to the consumer” and the Revdex.com has closed the complaint as unresolved. It is not correct that the business failed to respond to the consumer. Please see the attached emails from the business to the consumer in an attempt to resolve the complaint The business also attempted to contact the consumer via phone at least four times. The consumer did not respond The business does not admit any of the allegations in the complaintNevertheless, without prejudice, it would prefer to amicably resolve matterHowever, the business requests the requested information, namely the receipt which shows the location and price paid by the consumer so that it can resolve the matter The business requests that the Revdex.com update its records to indicate that the business has attempted to resolve the matter so that the business’ Revdex.com rating is not adversely affected Please confirm safe receipt Kind regards, John John Z*** ** ***
*** *** * *** ***
*** *** *** *** *** *** *** *** * *** *** * *** ***
*** *** *** *** *** *** *** * *** *** * *** ***
***
Emson representative Josie P*** spoke with the customer on or about January **, 2017. She will be charged only for the products she currently has, and will be issued a credit of $for the differenceThe credit is issued to amicably resolve the dispute, and without admitting or
denying fault by any party
Emson representative Josie Pe*** contacted the customer on November **, 2016. Emson is sending the customer a new uComfy cord, which is believed to resolve the matter.The replacement part is provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party
The customer has been provided a full refund. The refund has been issued in order to amicably and quickly resolve the complaint. Emson has not evaluated the specifics of the customer's story and claims, and cannot agree or disagree with them at this time
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge. The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party. Emson believes this will resolve the dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was only asking for two replacement batteries for the two units I have BUT as you can see by the attached picture, they have sent me three (yes three) complete new models/units. I call this going way beyond the call of duty in my original issue. If there was a rating system attached to this particular issue, I could not rate the highest because this resolution is way beyond any simplified rating system. B&H customer service at this company should be given quite the 'Pat-On-The-Back', they well deserve it. To you (Revdex.com), and (*** *** ***), Have a Merry Christmas and a Safe and Happy New Year!
Sincerely,
*** ***
The order was shipped on December **, 2016. Emson representative Josie P*** contacted the customer, updated her regarding the shipment, and apologized for the delay. Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again
regarding any issues with the shipment. The shipment is made without finding fault with any party, and in order to amicably resolve the dispute
Without prejudice, and without any admission of the allegations in the complaint, the Business has provided a refund of $to the customerPlease update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
A new Tac Light product is being sent to the customer. Emson representative *** *** spoke with the customer on March *, and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by
any party
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***: We are writing on behalf of the business in connection with the subject complaint. The Revdex.com portal states that
the “business has failed to respond to the consumer” and the Revdex.com has closed the complaint as unresolved. It is not correct that the business failed to respond to the consumer. Please see the attached emails from the business to the consumer in an attempt to resolve the complaint The business also attempted to contact the consumer via phone at least four times. The consumer did not respond The business does not admit any of the allegations in the complaintNevertheless, without prejudice, it would prefer to amicably resolve matterHowever, the business requests the requested information, namely the receipt which shows the location and price paid by the consumer so that it can resolve the matter The business requests that the Revdex.com update its records to indicate that the business has attempted to resolve the matter so that the business’ Revdex.com rating is not adversely affected Please confirm safe receipt Kind regards, John John Z*** ** ***
*** *** * *** ***
*** *** *** *** *** *** *** *** * *** *** * *** ***
*** *** *** *** *** *** *** * *** *** * *** ***
***
Emson representative Josie P*** spoke with the customer on or about January **, 2017. She will be charged only for the products she currently has, and will be issued a credit of $for the differenceThe credit is issued to amicably resolve the dispute, and without admitting or
denying fault by any party
Emson representative Josie Pe*** contacted the customer on November **, 2016. Emson is sending the customer a new uComfy cord, which is believed to resolve the matter.The replacement part is provided in order to amicably resolve the dispute, and without admitting or denying fault by any
party
The customer has been provided a full refund. The refund has been issued in order to amicably and quickly resolve the complaint. Emson has not evaluated the specifics of the customer's story and claims, and cannot agree or disagree with them at this time
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge. The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party. Emson believes this will resolve the dispute