Hearst Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This Office represents The Hearst Corporation and your e-mail of November **, concerning the subscription of *** *** *** to *** *** magazine, has been referred to me for reply Please be advised that we do not publish *** *** magazine. If you need further assistance, please feel free to contact me directly.*** ***/ Hearst Corporation/ *** ** *** ***/ *** *** *** *** * *** *** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

This Office represents The Hearst Corporation and your e-mail of November **, concerning the subscription of *** *** to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that *** ***’s original order was part of the
continuous service program (see attached order card). We have cancelled the automatic renewal order and a full refund in the amount of $was issued on November **, 2014. We apologize for the inconvenience

This Office represents The Hearst Corporation and your e-mail of February **, concerning the subscription of *** *** to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the subscription order that was entered
for this account has been cancelled *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.*** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of December *, concerning the digital subscription of *** *** to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that print and digital editions of
our magazines are different products and as such have different policies. In terms of cancellation, as stated in the continuous service language on the order form, refunds are not allowed on a one-year term of subscription to digital editions. That is an industry-wide policy, one that most subscribers to credit-card-prepaid digital products are familiar withFor example, *** does not offer refunds on any subscriptions purchased through its *** ***Any cancellations entail active service until the end of the term, at which time service stops and no further automatic charges are incurred to the customer’s credit cardThis is also the case with digital subscriptions on other platforms sold through other vendors such as *** *** and *** * *** ***Another example is a *** subscription*** *** is yet another instance. This customer’s subscription ended on November **, 2014, at which time her credit card was charged $for the next term which ends on November **, One month prior to her term ending, we sent an email notification reminding her of the next credit card charge for her renewal(See enclosed sample e-renewal notification). We sent this notification to *** *** on October **, to email address ***. The magazine app offers the option to cancel the auto renewal, or the next charge to her credit card, through the app or via the customer service email or phoneHer digital issues will be available until the end of her subscription term (November **) We have cancelled her continuous service program and she will not be charged for another term after November **, 2015. If you need further assistance, please feel free to contact me directly.*** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of October *, concerning the subscriptions of *** *** to Good Housekeeping and Woman’s Day magazines, which are published by Hearst Magazines, has been referred to me for reply Please be advised that the last paid
order we have on our files was processed on July **, for issues for $and *** *** added a year (issues of Woman’s Day for $(see enclosed order card) This subscription expired with the September issue The subscription was automatically renewed on April *** for one year $and an invoice was sent to *** *** We apologize for the inconvenience.
If you need further assistance, please feel free to contact me directly
*** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of July **, concerning the gift subscription of *** *** from *** ** *** to Town & Country magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift
subscription renewal order that was entered for this account has been cancelled. *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. *** ***’s paid subscription will continue until the September issue. We apologize for the inconvenience
If you need further assistance, please feel free to contact me directly
*** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of August **, concerning the subscription of *** *** to House Beautiful magazine, which is published by Hearst Magazines, has been referred to me for reply Please be advised that the automatic renewal order that was entered
for this account has been cancelled *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list Her paid subscription will expire with our October issueWe apologize for the inconvenience.
If you need further assistance, please feel free to contact me directly
*** *** Hearst Corporation/ *** ** *** *** *** *** *** *** * *** ***
*** *** ** ***/ Tel: ###-###-####/ Fax: ###-###-####/ ***

This Office represents The Hearst Corporation and your e-mail of October **, concerning the subscription of *** *** to HGTV magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal order that was entered for this
account has been cancelled *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience
If you need further assistance, please feel free to contact me directly
*** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of November **, concerning the subscription of *** *** to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered
through a sweepstakes, has been cancelled. *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly

This Office represents The Hearst Corporation and your e-mail of October **, concerning the gift subscription of *** *** to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that we have combined the two
subscriptions for *** ***, her subscription will now expired with the February issue *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience
If you need further assistance, please feel free to contact me directly
*** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of November **, concerning the gift subscriptions of *** *** to Car & Driver magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription orders that
were entered for this account have been cancelled. A full refund in the amount of $was issued bact to *** ***’s credit card. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly *** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This Office represents The Hearst Corporation and your e-mail of December *, 2014 concerning the subscription of *** ** *** to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic subscription order that
was entered for this account has been cancelled. *** *** may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing lists. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly *** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of December **, concerning *** ***a’s purchase of the Year Younger book, has been referred to me for reply. Please be advised that we have forward the attached letter to Sunrise Credit company *** *** may
disregard any further invoices that she may receive and her credit rating will not be affected. We apologize for the inconvenience If you need further assistance, please feel free to contact me directly *** *** *** *** *** ** *** *** *** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***

This Office represents The Hearst Corporation and your e-mail of August [redacted] 2014 concerning the subscription of [redacted] to [redacted]’s Bazaar magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that...

was entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  [redacted] also has an agency order on file, that was processed on December *, 2013.  We have suspended service on the subscription with the September 2014 issue as the last issue to be shipped.  We apologize for the inconvenience.
 
The name and address of the third party agency we received the order from is as follows:
[redacted]
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There is no invoice that needs to be sent to [redacted]. He subscribed me to the magazine & paid the $15.00. You created 2 invoices in error
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of December *, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal order that...

was entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.   [redacted]/ Hearst Corporation/  [redacted]/  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

This Office represents The Hearst
Corporation and your e-mail of December **, 2014 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst
Magazines, has been referred to me for reply.  Please be advised that the
automatic renewal order that...

was entered for this has been cancelled and her
name and address have been removed from our promotional mailing list. 
 A full refund in the amount of $19.97 has been processed.  We
apologize for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
 
[redacted]