Hearst Corporation

This Office represents The Hearst Corporation and your e-mail of August *, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the original subscription, in 2010 was...

for a three (3) years, then there was an order in 2011 for the buy one subscription and get the other subscription free (see enclosed order card).  Her 4 year subscription expired with the July 2014 issue, the date printed on the magazine cover included the auto renewal order.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience. 
 
If you need further assistance, please feel free to contact me directly.
[redacted]

This Office represents The Hearst Corporation and your e-mail of November *, 2014 concerning the subscription of [redacted]  to Esquire magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the renewal order that was entered for...

this account has been cancelled. [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list.  His current paid subscription will expire with the January/February 2015 issue.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.  [redacted]  [redacted]

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the promotional e-mails sent to [redacted] from Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that we have removed his e-mail address from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive an email notification stating that the subscription was expiring.  When I logged in to my account to cancel (after the auto-renewal occurred), there was no option to cancel my subscription.  Had I received the email notification, I would have contacted their customer support department for assistance in cancelling the subscription prior to the auto-renewal date.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in receipt of [redacted]’ response. As we previously stated, prior to the subscription expiration, Hearst Magazine emails a notice to all customers.  However, under this circumstance, we have processed a full refund in the amount of $19.99.  Please allow two to three weeks to receive the refund.  [redacted]