Hearst Corporation

[redacted] is incorrect in her assertion that the scarf she was sent was never featured in a list of Oprah’s favorite things. In fact, it appeared in the 2009 holiday list of favorite things. Nonetheless, because we wish to placate [redacted], the editors of the magazine have sent her two additional items from the 2014 holiday list. Those items – a bag and a set of earrings – should be arriving to her shortly. We trust this concludes the matter. [redacted] [redacted]

This Office represents The Hearst
Corporation and your e-mail of July **, 2014 concerning the subscription of
[redacted] to Good Housekeeping magazine, which is published by Hearst
Magazines, has been referred to me for reply.  Please be advised that the
order started in April 2013...

and continued through March 2014 issue. 
 We have extended the subscription 6 more months.  [redacted]’s
subscription will start with the August 2014 issue and continue through the
January 2015 issue.  We apologize for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
[redacted]  [redacted]  [redacted]
[redacted]  [redacted]  [redacted]

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the subscription of [redacted] to [redacted]  magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic renewal order that was...

entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.   [redacted]/ Hearst Corporation

This Office represents The Hearst Corporation and your e-mail of January *, 2015 concerning the subscription of [redacted] to HGTV Magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that this order was received through an independent sales...

agency.  We have suspended service on this account and have notified the agency of [redacted]’s cancellation request.  Her name and address have also been removed from our promotional mailing list.  The agency’s information is as follows: [redacted], 3[redacted]; Tel: ###-###-####If you need further assistance, please feel free to contact me directly.[redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

The publisher asked for the name of the site and the name of the publication. I believe the publication was cited in my original complaint. The site has the same name as the publication. The publication and site names are as follows:[redacted]The emails usually come from [redacted].Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I however do wonder why in the last response, it was stated that I would be mailed a bag and earrings as that is not what I received.  I received nail polish not earrings which was disappointing since that was what I was expecting.  However, the Oprah Circle of Friends has met the letter of the law by providing me with an item from the current Oprah Favorites list and I have received my birthday card.  Therefore, I have no basis for further complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have never been to a magazine party ever.  I have no friends or family that has ever been to a magazine party.  This is an outright lie and though I'm glad the subscription is canceled, I am extremely angry that this company is telling untruths about how they seem to get people's private information.  I don't give out my address to anyone unless it is required by law.  How did Redbook get my private information?  How are they getting others that were placed in my same situation?  I want the truth of how they got my address and proof that my information is no longer in their system to "sell" to other companies.  I am not happy that I am being told TWICE now that I went to a party that I never attended.  I haven't been to any type of party in 10 years, let alone a party that is simply geared to sell me something.  Just canceling the subscription does not fix that Redbook signed me up without permission on my part.  I want to know where they got my permission.  Where is this supposed card that I filled out?  I never filled out a card because I don't even read magazines in the first place.Sincerely,[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of July **, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered for...

this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]

This Office represents The Hearst Corporation and your e-mail of December **, 2014 concerning the subscription of [redacted] to [redacted]s magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that this order was received through...

an independent sales agency.  Accordingly, we have suspended service on this account and have removed his name and address from our promotions, but his request for a refund must be made to the agency itself.  Hearst Magazines does not have any of [redacted]’ billing information. The agency is:  [redacted], Tel: [redacted].  We apologize for the inconvenience.If you need further assistance, please feel free to contact me directly.[redacted]  [redacted]  [redacted]
[redacted]  [redacted]  [redacted]

This Office represents The Hearst
Corporation and your e-mail of January **, 2015 concerning the subscription of
[redacted] to Redbook magazine, which is published by Hearst Magazines,
has been referred to me for reply.  Please be advised that the
subscription order that was entered...

for [redacted] came from a subscription
order card that she submitted after attending a Redbook Happy Hour House Party.
(see attached copy)  We have cancelled this subscription and [redacted]  may disregard any further invoices that she may receive.  Her
name and address have been removed from our promotional mailing list. 
 
If you need further assistance,
please feel free to contact me directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 That is not my handwriting as can be proved in a court of law.  I am saying once again that I have NEVER been to any type of a party that tries to sell me anything.  This card is not from me and I want to know when this party supposedly occurred and where.  Who threw the magazine party?  What was the actual address of this place?  I want to know how my information was gathered from Redbook.  This subscription card is either a fake card or forged by someone who has my personal information.  I do not plan on allowing my information to be given out like this.  I want all details to follow up with the party that did this to me.  I did not sign up for Redbook and I want to know who signed me up.  I have a right to know the address of this party that I "went" to since that is what is being claimed.  I haven't been to a party of any kind in over five years so this information is false and still leads me to believe that my information was gathered without my consent.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This Office represents The Hearst
Corporation and your e-mail of July **, 2014 concerning the subscription of
[redacted] to Cosmopolitan magazine, which is published by Hearst Magazines,
has been referred to me for reply.  Please be advised that the renewal
order that was entered for...

this account has been cancelled.  [redacted]
may disregard any further invoices that she may receive and her name and
address have been removed from our promotional mailing list.  We apologize
for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The response has nothing to do with my complaint #[redacted]. I must assume that the response from Hearst must apply to some other complaint. My complaint was that I had repeatedly tried to stop the Hearst Corp. and Good Housekeeping from cluttering up my email account with numerous ads that I could not stop by unsubscribing nor writing to the company. However, since filing the complaint with the Revdex.com, the ads have ceased so the Hearst Corp must have done something. In any case, it has nothing to do with their response here.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of September **, 2014 concerning the subscriptions of [redacted] to Food Network and Good Housekeeping magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that the automatic...

renewal orders that were entered for this account have been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  A full refund of $20.97 was processed on September **, 2014.  We apologize for the inconvenience.
If you need further assistance, please feel free to contact me directly.
[redacted]
[redacted]
[redacted]

This Office represents The Hearst Corporation and your e-mail of August *, 2014 concerning the subscription of [redacted] to Dr. Oz magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the order that was processed on June *, 2014,...

was a paid order.   On February **, 2014, we received a credit gift order from [redacted], for a one year gift subscription to [redacted] for $15.00.  We will forward that invoice to [redacted].   We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]

As previously stated, we have cancelled the account.  Your current paid account will expire with the July/August 2015 issue.
 
[redacted]

We are in receipt of [redacted]’s
response.  Attached please find a copy of her subscription card.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I also believe that Hearst should put subscription expiration dates on all renewal notices. Not doing so can only be interpreted as an effort to deceive subscribers.
Sincerely,
[redacted]

This Office represents The Hearst
Corporation and your e-mail of January **, 2015 concerning the subscription of
[redacted] to Woman’s Day magazine, which is published by Hearst Magazines,
has been referred to me for reply.  Please be advised that the
subscription order that was entered...

through a sweepstakes, has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name
and address have been removed from our promotional mailing list.  Her
current free subscription will continue through the September 2015 issue. We
apologize for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
 
[redacted]