Hearst Corporation

This Office represents The Hearst Corporation and your e-mail of December **, 2014 concerning the subscription of [redacted] and gift subscription to [redacted] to HGTV magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that our records...

show that the issues are being delivered to the donor, [redacted], and her recipient, [redacted] at the addresses below.  [redacted]’s subscription was previously extended 2 issues on December **, 2014 taking her expiration date to January/February 2016.  We have also extended [redacted]’s gift subscription 3 issues to compensate for the issues she missed taking her subscription to November 2015.    [redacted]
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[redacted]   If you need further assistance, please feel free to contact me directly.   [redacted]  [redacted]  [redacted]
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This Office represents The Hearst
Corporation and your e-mail of January **, 2015 concerning the subscription of
[redacted] to Cosmopolitan magazine, which is published by Hearst
Magazines, has been referred to me for reply.  Please be advised that the
address was changed to Iowa by...

the post office.  We have received her new
order with her correct address and will extend her subscription by five
issues.  Her new paid order will continue through the July 2017
issue.    We apologize for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
 
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This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the gift subscriptions of [redacted] to Car & Driver magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the gift subscription orders that...

were entered for this account have been cancelled.  A full refund in the amount of $30.00 was issued bact to [redacted]’s credit card.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received a package with a scarf in it.  This scarf does not appear on the 2014, 2013, 2012 or 2011 Oprah's Favorite Things list.  I can only assume they would not send a fashion item that is older than those lists as that item would be out of style.  I sent an email back to the responder and to the Oprah Circle of Friends customer service questioning what list this gift is on.   My expectation would be as well as others who signed up is that we would receive a gift that is on the current Oprah's favorite things list.  There are many inexpensive items on the current list so I can not understand if this scarf is on a list older than 2011.  I have reviewed fashion trends for scarves for 2015 and I can tell you the scarf I received is very dated.  While sending a gift from an Oprah Favorite Thing list that is older than 2011 may hold up in a court of law, it certainly will not hold up the good will of the Oprah Circle of Friends members who paid $199 and expected to receive a current Oprah favorite things list item.   Do you wear fashion items from more than 4 years ago?  Also, I have not received the belated birthday card.  I will not close the complaint until I receive a gift from an Oprah Circle of Friends list and I receive the birthday card.  I will not be satisfied until I receive a gift from the current Oprah favorite things list and the belated birthday card.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of August *, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the amount that was refunded back to the...

credit card was $29.97 US funds which was the same amount that was initially charged in US funds on her credit card.  It is probably due to the exchange rate of what was charged and what was refunded which would be different as the Canadian value/to US value changes daily.  We have processed a refund check in US funds for the additional $1.69. 
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]

This Office represents The Hearst Corporation, and your e-mail of July **, 2014 concerning the subscription and gift subscription of [redacted] to Food Network Magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the renewal subscription...

orders that were entered in this account have been cancelled.  [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list.  A refund in the amount of $7.50 was processed on August *, 2014, back to his credit card.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.

This Office represents The Hearst Corporation and your e-mail of September **, 2013 concerning the subscriptions of [redacted] to Country Living and House Beautiful magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that the renewal...

orders that were entered for this account have been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
[redacted] [redacted]

This Office represents The Hearst Corporation and your e-mail of September *, 2014 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  All 3 payments have been refunded back to her credit card.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst
Corporation and your e-mail of July **, 2014 concerning the subscription of [redacted] to Popular Mechanics magazine, which is published by Hearst
Magazines, has been referred to me for reply.  Please be advised that the
renewal order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that he may receive and his name
and address have been removed from our promotional mailing list.  His
current paid subscription will continue until the September 2014 issue. 
We apologize for the inconvenience.
 
If you need further assistance,
please feel free to contact me directly.
[redacted]  [redacted]  [redacted]
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This Office represents The Hearst Corporation and your e-mail of August **, 2014 concerning the subscription of [redacted] to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that our records show we received via the US...

Postal Service a one year order for $8.48 on August **, 2014 (see attached order card).  We do show that an order was attempted, but it was rejected for $12.00 via our website on September *, 2014.  We also show that she had called us on September *, 2014, and she was going to fax us her credit card statement with the charges on it.  In regards to House Beautiful, we show that [redacted] had telephoned us on August **, 2014, and entered a one year order for $15.90.  Both orders were paid on September *, 2014.     
 
The policy of Hearst Magazine is to provide refunds when presented with proof of payment.  Please have [redacted] forward a copy of the statement where the charges were made.
 
If you need further assistance, please feel free to contact me directly. 
 
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This Office represents The Hearst Corporation and your e-mail of September **, 2014 concerning the subscription of [redacted] to HGTV magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered for this...

account has been cancelled (see attached order card).  [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]  [redacted]  [redacted]
[redacted]  [redacted]  [redacted]

This Office represents The Hearst Corporation and your e-mail of October *, 2014 concerning the gift subscription of [redacted] to Food Network magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the gift subscription was cancelled on...

August [redacted]   [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of November **, 2014; concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the subscription order that was entered...

for this account has been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  According to our record, this order was place via the internet on August **, 2014 using the e-mail address [redacted].  We apologize for the inconvenience.  If you need further assistance, please feel free to contact me directly.[redacted]/ Hearst Corporation/  [redacted]/  [redacted]/ Tel: ###-###-####/  Fax: ###-###-####/  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Office represents The Hearst Corporation and your e-mail of December *, 2014 concerning the subscription of [redacted] to Redbook magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that the renewal subscription order that was...

entered for this account has been cancelled.  [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list.   A refund in the amount of $21.37 has been processed, please allow 2-3 weeks for delivery.  We apologize for the inconvenience.   If you need further assistance, please feel free to contact me directly.  
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This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscriptions of [redacted] to Good Housekeeping and Woman’s Day magazines, which are published by Hearst Magazines, has been referred to me for reply.  Please be advised that the...

subscription orders that were entered for this account have been cancelled.  [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
 
If you need further assistance, please feel free to contact me directly.
 
[redacted]

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply.  Please be advised that [redacted] received the subscription renewal...

invoices because her original order form stated that the subscription would be part of the continuous service program and that the subscriber would accordingly be invoiced for the following year’s subscription (see enclosed order card).  We have cancelled the automatic renewal order.  [redacted] may disregard any further invoices she may receive and her name and address have been removed from our promotional mailing list.  We apologize for the inconvenience.
           
If you need any further assistance, please feel free to contact me.
 
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