Hearst Magazines

Review: I purchased a subscription to cosmopolitan, they were being mailed to [redacted]. I received my September 2014 issue, but in October my sister moved to iowa and forwarded her mail. My mail along with myself stayed in NC. My October 2014 issue went to Iowa and my sister received it when she was not supposed to as I paid for the subscription. I did not receive October, November, December, January or February 2015 issues. I went in and changed the address back to [redacted] from the [redacted] address that had been on file, it was still showing [redacted] as the address on file after I went in 3 times and changed it. I then decided to cancel my subscription because I was not paying for a subscription I wasn't getting. I was refunded 8.75 for unused subscriptions, but feb 2015 had already been mailed when the address had been changed and [redacted] was showing at that time so I then proceeded to cancel the subscription. I never received oct through feb as they were sent to iowa and my address was never supposed to have been changed.Desired Settlement: Either refund me for oct to feb which I paid for, send me those issues which I never got or extend my new subscription which I opened by five months for the issues I paid for that you had sent to a whole new state without my request.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of January **, 2015 concerning the subscription of

[redacted] to Cosmopolitan magazine, which is published by Hearst

Magazines, has been referred to me for reply. Please be advised that the

address was changed to Iowa by the post office. We have received her new

order with her correct address and will extend her subscription by five

issues. Her new paid order will continue through the July 2017

issue. We apologize for the inconvenience.

If you need further assistance,

please feel free to contact me directly.

Review: I was sent an email to receive a FREE ISSUE of Marie Claire Magazine which I accepted.

The next thing that happened was I received the following email indicating not only did they place an order but it is a continuous service order charging my Credit/Debit card which I did not give them.

They may have that from a previous order that I may have placed.

As a buisness owner member of Revdex.com I don't take a complaining lightly, but this is fraudulent by all means and they have no phone or anyway to reach them.

Randolph Hearst should not have to stoop these strong arm fraudulent tactics. Please read below.

We have received your print subscription order.

ORDER SUMMARY:

Date: 12/**/2015

Term: 13 Issues

Amount: $10.00

Ordered by:[redacted]

Delivery Address:

[redacted]

This is an auto-generated email, please do not reply. If any information is incorrect, or if you need to contact customer service for any reason, we ask that you wait at least one week for your order to be processed and your information to appear in our system.Please allow 4-6 weeks for delivery of first issue.

*Continuous Service Program: I understand that unless I tell you otherwise, I will receive uninterrupted service and access; my subscription(s) will be automatically renewed at the end of each subscription term, at the rate then in effect. I authorize you to fulfill my subscription(s) and charge the credit/debit card if provided. I won't be bothered with any renewal notices, instead, I will receive a clearly marked reminder notice with the then current rates about 30 days prior to charging my credit/debit card. I may opt out of the automatic renewal at any time by contacting customer service referenced below and receive a refund for all undelivered issues.Desired Settlement: Immediately stop the subscription for Marie Claire - including my free issue (want no part of this company)

and an explanation of which Credit/Debit Card number they were going to use and how they got it.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of December **, 2015 concerning the subscription of [redacted] to Marie Claire magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. No credit card information was provided. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. Sandra Brookhouse/ Hearst Corporation/ Office of General Counsel/ [redacted]/ Tel: ###-###-####/ Fax: ###-###-####/ [redacted]

Review: Automatically added as a customer for subscription to this magazineDesired Settlement: DesiredSettlementID: Other (requires explanation)

I do not want a subscription to this magazine. I was automatically added to their customer database.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of February **, 2015 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.[redacted]

Review: I am being sent threats of collection for not paying when I did not re subscribe for country living and house beautiful magazines.Desired Settlement: Stop threatening letters.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of September **, 2013 concerning the subscriptions of [redacted] to Country Living and House Beautiful magazines, which are published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal orders that were entered for this account have been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: They have a cheap way and false way of trying to get a subscription. About a month past I received notification that I had not paid for my subscription and my credit was in jeopardy with their company. I wrote back attaching their notice stating I never requested their magazine and to take me off their mailing list . Today I received an other bill stating my account was now delinquent. They probably fool some individuals using this method to get a subscription but I am not falling for it and it needs to be stopped.Desired Settlement: I would also like to have my name removed from their mailing with written confirmation,

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March **, 2014 concerning the subscription of [redacted] to Food Network Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received in the mail last month a special deal for a subscription for 10 issues for $8.00 dollars, also for a chance to win a kitchen aide stand up mixer. also a free tote bag. Have not received the stand up mixer tote bag or issue.Desired Settlement: When can I receive my first issue, stand up mixer, tote bag

Business

Response:

Please have the consumer provide us with the name of the magazine, the name and date of the contest she entered to win the Kitchen Aid Stand Up Mixer and any correspondence she received stating that she won the contest.

[redacted]/ Hearst Corporation[redacted]

Review: My wife ([redacted]) was a subscriber of Oprah Magazine but let the subscription expire as she no longer wanted the magazine. The magazine continues to be delivered with bills telling her the account is past due - even when she cancelled her subscription. They reference an agreement that we entered into but when my wife originally signed up she agreed to a certain number if issues for a set dollar amount - that was the agreement. They continue to send issues and letters stating that the account is past due and that they extended us the privilege of paying later. My wife does not want the magazine and will not pay for it - but after numerous attempts to convey this they continue to send bills and magazine. This seems like a scam, bait and switch, and unethical. Please make them stop!Desired Settlement: My wife does not want the magazine and we will not be paying for what we did not order. Please make them stop!

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscription of [redacted] to O, The Oprah magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal order that was entered for this account has been cancelled.[redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: Last year, I made a ONE TIME payment online. Friday, I saw that Redbook Magazine had debited my checking account for $24.97. When I called back to dispute it, a representative directed me to a page where fine print apparently told me in 2014 that I would be automatically billed again. (I have no idea if this is the same page I saw last year, but doubt it, as I would not have continued.) There was no option to opt out. I work in customer service and deal with autopay issues frequently, and it is my understanding that customers must give consent to be billed automatically. Aside from the fact that I did not give my consent and want my $24.97 refunded (and will never do business with this magazine due to what I believe are shady business practices), I believe that the way they are automatically billing customers is at best, unethical, and at worst, illegal.Desired Settlement: I want my $24. 97 refunded immediately and confirmation that Redbook (or any Hearst Magazine) will never again access my accounts. I would also like to know if the way they are automatically billing customers is, in fact, legal. Additionally, I would like to see a record of my transaction from August 2014 where I supposedly gave this consent.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August [redacted], 2015 concerning the subscription of [redacted] to Redbook magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. A full refund of $24.97 was processed on August *, 2015, back to her credit card. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have received my refund and am satisfied with that. I would like for the Hearst Corporation to justify taking this money without my authorization by showing me where I consented to "automatic renewal." I would never have done that. Thank you,[redacted]?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received an invoice from Good Housekeeping requesting that I send a payment for a 1 year subscription that I did not request.

Good Housekeeping magazine has a practice of trying force subscription on consumers. Their Subscription Services Department sent me a statement that indicated that I had requested a subscription and that I be billed later for payment. They also stated that my good standing with them was at risk.

I had a 1 year subscription from 7-*-13 to 6-*-2014 and it has expired. I do not wish to renew.Desired Settlement: I am requesting that Good Housekeeping write a letter of apology for the practice and also a letter stating that I do not owe them anything.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of June **, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have faithfully received O Magazine for the last couple of years. However, due to health issues and money constraints, I notified the magazine on three separate occasions that I did NOT want to renew my subscription this year. However, despite my notifications, I kept receiving dunning notices -- the last one being from credit and collections.I have not received the magazine in a while and assumed that it was because my subscription had been stopped, as requested. However, obviously that is not the case.I would like to know HOW and WY my subscription has not been cancelled. Product_Or_Service: O Magazine Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) CANCEL MY SUBSCRIPTION WITHOUT COST TO ME SINCE I SENT THREE REQUESTS TO DO SO!

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August **, 2013 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

[redacted]/ Hearst Corporation

Review: On November **, 2013, I purchased a Town & Country gift subscription for my mother. Per the notice I received, subscription delivery was to begin January 2014 and include 10 issues, running through November of 2014, with June/July as one issue.

Since this purchase MANY accounting errors by Hearst have occurred:

*Through June 2014, T&C's subscription department mercilessly hounded my mother to make a payment for this gift that I already purchased, and threatened to take her alleged "debt" to collections. She repeatedly wrote to their subscriptions department notifying them that she had a gift subscription already purchased by me, but to no avail. She continued to receive bills and threats.

*On June *, to stop T&C's incessant hounding of her, she mailed them a check for $25.00. She is already current through November 2014 with the subscription I purchased, so now she should be current through May 2017.

*Then, on July 12, I received an email from T&C that I owe $9.97 to renew her gift subscription, stating payment is now due, despite the fact that her subscription that I already purchased extends through November 2014 and she has paid for additional issues.

So let's review.

*I paid for a gift subscription through November of 2014.

*My mother paid an additional $25 in June 2014, equivalent to 2.5 years, which should extend her subscription from November 2014 through May 2017. (Subscription rates are $10 for 1 year and 10 issues, with June/July being a joint issue, or $20 for 2 years.)

*And now I am being billed for a new gift subscription, essentially triple billing us.

These billing mistakes are egregious and inexcusable.

My expectations/requests of T&C are as follows. Please:

*Apologize for the egregious billing/accounting errors and threats made by staff, as well as for the frustration they have caused my mother and me.

*Assure that my mother's account summary reflects that her subscription is current through May 2017, and do not hound her again for payment.

*Do NOT send me another auto-renewal for her gift subscription.

*Remove the $9.97 outstanding gift balance from my account summary.

*Correct your billing practices so that neither I nor anyone else has to waste time addressing these issues.

I appreciate T&C's prompt attention to these matters. Because my mother has repeatedly tried to work with Town & Country/Hearst, I am complaining to the Revdex.com. I tried to email this complaint to T&C, but their online form for emails would not allow me to send the entirety of my complaint (or even half of my complaint) and T&C does not publish its actual email address.

Per Revdex.com instructions, I have removed account numbers and names.Desired Settlement: My expectations/requests are as follows. Please:

*Apologize for the egregious billing/accounting errors and threats made by your staff to my mother, as well as for the frustration T&C's actions have caused my mother and me.

*Assure that my mother's account summary reflects that her subscription is current through May 2017 and do not hound her again for payment.

*Do NOT send me another auto-renewal for her gift subscription.

*Remove the $9.97 outstanding gift balance from my account summary.

*Correct your billing practices so that neither I nor anyone else has to waste time addressing these issues.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of July **, 2014 concerning the gift subscription of [redacted] from [redacted] to Town & Country magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. [redacted]’s paid subscription will continue until the September 2017 issue. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I received a bill of $23.51 for a "bill me later" from the country living collections dept.,

I did not authorize the continued subscription , need to see any documentation of the subscriptionDesired Settlement: need to stop magazine and send a billing showing $0 balance

Business

Response:

This Office represents The Hearst Corporation and your e-mail of September **, 2014 concerning the subscription of [redacted] to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I currently subscribe to Food Network Magazine. I was offered a "free" gift subscription for a friend, so I signed a friend up for the magazine. On 7/**/14, I was sent a Gift Order Summary confirmation asking to renew the gift subscription for $18.00. I cancelled the gift subscription on the same day I received the renewal letter.

On 8/**/14, I received an invoice for the gift subscription stating that an $18.00 payment was now due for the gift subscription. I called their customer service department that same day and spoke to [redacted]. She said that she would cancel the subscription, and no payment was due. The subscription would end January 2015.

On 10/*/14, I received a second invoice for the gift subscription stating that a payment of $18.00 is now past due. This is for a subscription that I have now attempted to cancel twice. This is turning into harassment now. I should not have to take time out of my day to deal with the ineptitude of this company.

PLEASE CANCEL THE GIFT SUBSCRIPTIONDesired Settlement: Cancel gift subscription for [redacted] under account [redacted]

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October *, 2014 concerning the gift subscription of [redacted] to Food Network magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription was cancelled on August [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I never signed up for this magazine and I'm gettin charged for [redacted] magazine for no reason.Desired Settlement: I do not want to pay for a magazine that I will never read and I do not want to be charged for something I did not want.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of November **, 2014; concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. According to our record, this order was place via the internet on August **, 2014 using the e-mail address [redacted]. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.[redacted]/ Hearst Corporation/ [redacted]/ Tel: ###-###-####/ Fax: ###-###-####/ [redacted]

Review: You are billing me for a service I did not Order and would like to CANCEL it. I will pay for issues I have been sent currently, but DO Not wish to remain in this subscription any longer.Desired Settlement: I would like to be removed from this subscription that I was automatically enlisted in.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]/ Hearst Corporation

Review: "O, The Oprah Magazine" is sending a bill for a subscription to my 5 year old daughter. They offer no phone number on the bill or website. My daughter [redacted] was gifted a subscription to "O, The Oprah Magazine" by a family member we are no longer in contact with. We never signed up or agreed to anything, the magazines just come here and get recycled.

We received an invoice dated 5/**/2015 for $19.97 for a so called "delinquent account" #[redacted]. We have no agreement or contract with "O" and furthermore this bill has been sent to a minor. The company offers no means to contact them to resolve billing issues. Unacceptable.Desired Settlement: 1. Written confirmation that the bill has been written off and the account cancelled.

2. Written confirmation that you have removed my daughter's information from your database

3. Written confirmation that you will not mail anything to my home in my daughter's name or mine, other than a response to this complaint.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of June *, 2015 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The Hearst Company keeps sending out letters demanding payment. Howeevr according to the Food Network site I am all paid up on my current subscription. Also when I look up Heart Magazines online I get a different site then the one in the letter. My thought is this Hearst is a real company but these letters demanding payment are from an imposter company. Like I already stated I pay all my bills online and I know that I am up to date. I would be happy to mail the letter I received to the Revdex.com if requested.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I simply want this "fake" company to stop sending me "fake invoices". I have never sent them payment or information by mail or their site they request in the letter. I simply want the information out there of what I feel is a scam and to have them stop sending me anything.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March [redacted], 2014 concerning the subscription of [redacted] to Food Network Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal subscription order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that he may receive and his name and address have been removed from our promotional mailing list. A full refund of his recent payment in the amount of $24.00 has been credited to his credit card. His current paid subscription will expire with the June 2014 issue. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Received 2 Elle Magazines within a week of each other. Not sure why. Never ordered it. Not sure if it replacing another magazine. Wrote email to Hearst with no response. Help. I am 65 and Elle isn't a magazine I would subscribe to more want to receive. What magazine has gone out? Can I get something else. Minho on my name tag is [redacted] & [redacted]

Expires December 2016....that's a full year of throwing away a magazine I don't want more ordered...

Name...[redacted]

Address... [redacted]

Review: I constantly receive invoices asking me to renew my gift subscriptions to Country Living. The invoices never say when the subscriptions will expire, but do say "your gift order payment is now due." When I go online to check out the expiration dates, I find that they do not expire until 2016 and 2017, respectively, almost three years away. Clearly, the magazine is hoping that I am stupid or foolish enough to continue to renew. I contend that their approach is highly unethical.Desired Settlement: I complained to Country Living asking them to cancel my gift subscription and refund me the difference. They said that they would do so and told me to ignore future invoices. That was several weeks ago, and I have not received a refund. However, I understand that can take time.

In addition, the magazine should be compelled to add the expiration date to all invoices that call for renewal.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August **, 2014 concerning the gift subscriptions of [redacted] to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription orders that were entered for this account have been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. A refund in the amount of $19.53 was refunded back to her credit card and a refund check was mailed in the amount of $10.80. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I signed up for a fix term subscription to The Oprah magazine. There were no terms indicating the length of the subscription would be extended. However, they extended the term, and continued to bill me.My account number is [redacted], under the name [redacted].

Product_Or_Service: The Oprah Magazine

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Terminate the magazine subscription and stop billing me. Send me a statement showing the assumed debit is cancelled. My account number is [redacted], under the name [redacted].

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that [redacted] received the subscription renewal invoices because her original order form stated that the subscription would be part of the continuous service program and that the subscriber would accordingly be invoiced for the following year’s subscription (see enclosed order card). We have cancelled the automatic renewal order. [redacted] may disregard any further invoices she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need any further assistance, please feel free to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,