Hearst Magazines

Review: I paid Publisher's Clearing House (PCH) for a subscription to Popular Mechanics (PM) that expires in September of 2014. I do not want to renew that subscription, but I got a written notice that I had until July **, 2014 to tell SOMEONE I did not want to continue, or else my subscription will be automatically renewed.

I called PCH and was told that only PM (the publisher who mails out each issue) automatically renews subscriptions. PCH denied any intent to automatically renew my subscription. However, when I called PM (###-###-####, [redacted]) on July *, 2014, I was told my PM Customer Account No. is [redacted], and that only PCH might renew my subscription. I am filing this complaint against PM because it mails each subscription and is in the best position to make sure I do not get another 12 monthly issues that PCH (or anyone else) might attempt to bill me for.

I believe it would be flagrantly outrageous to impose upon consumers any risk of having to pay for an additional 12 months of an unwanted subscription simply because they failed to request a non-renewal, or because they failed to get documented proof that they gave the necessary notice of non-renewal. Thus, this third party Revdex.com complaint is hopefully sufficient proof of timely notice to the PM publisher to not send me (or bill me for) any further issues of PM after the last issue in September.Desired Settlement: That PM not continue to send me (or bill me for) any issue of PM after the final September 2014 issue that I have already paid for.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of July **, 2014 concerning the subscription of [redacted] to Popular Mechanics magazine, which is published by Hearst

Magazines, has been referred to me for reply. Please be advised that the

renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that he may receive and his name

and address have been removed from our promotional mailing list. His

current paid subscription will continue until the September 2014 issue.

We apologize for the inconvenience.

If you need further assistance,

please feel free to contact me directly.

Review: I renewed a subscription to HGTV magazine and made payment electronically through my Credit Union. They claim they have not received my payment. I forwarded copies of my statement that shows the payment, when it was made and when it cleared. They have not responded to my request and still have my money.Desired Settlement: I just want my magazine.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I gave 3 gift subscriptions for Christmas. Two [redacted] Magazine subscriptions and one [redacted]. The gift subscriptions are now up for renewal yet there is no place online to cancel the gift subscriptions through my account. These were one time gifts. The website states: "*Continuous Service Program: I understand that unless I tell you otherwise, my gift subscription(s) will receive uninterrupted service unless you ask us to stop. My gift subscription(s) will be automatically renewed at the end of each subscription term, at the rate then in effect. I won't be bothered with any renewal notices; instead, each year I will receive a clearly marked reminder notice with the then current rates for my gift subscription(s). I may opt out of the automatic renewal at any time by contacting customer service and receive a refund for all undelivered issues of my gift subscription(s)."All three subscriptions were for 10 issues and ordered December *, 2014. Even if the first issue was the December issue (and I don't believe it was), and an issue was sent every month after, this subscription should run through September and not become due June 2015.There is no place to opt out of this program, no way to know what account number was given to my gift recipients, and no way to cancel the subscription other than paying to mail in your renewal notice with cancel on it. I prefer to handle as much correspondence through the computer so that I have proof that my requests were received and a digital / paper trail is available.I know of no other "gift" that renews itself. The option to continue the magazine should be sent to the recipient of the gift.Desired Settlement: Requests for payments to the gift giver (myself) and recipients of the gifts should stop. An option to cancel gift subscriptions should be available online to gift giver. There should be an opt out to the "Continuous Service Program" or you should have to opt in to be enrolled in it. It shouldn't be a requirement of ordering a subscription once.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of July **, 1015 concerning the gift subscriptions of [redacted] to [redacted] magazine and [redacted] magazine, which are published by Hearst Magazines, has been referred to me for reply. Please be advised that we have cancelled the auto renewal for the three (3) gift subscription orders. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.Sandra B[redacted]/ Hearst Corporation/ Office of General Counsel/ [redacted] Tel: ###-###-####/ Fax: ###-###-####/ [redacted]

I have received a threatening email which states that my account is past due, that I currently owe $17, and that if I do not pay, my subscription (to Country Living magazine) will be cancelled. I paid for my current one-year subscription in full in September 2014. I DO NOT appreciate these DISHONEST, STRONG-ARM tactics.

Review: I continue to receive "Credit and Collection Department" notices stating I owe money for a subscription. However, I did not renew the subscription and therefore do not owe any money. Every notice received in the mail does not include any contact information (email, website, customer service phone) other than a website to enter a credit card number for payment. Therefore, I am unable to make contact with the business to settle the issue.

In addition, Cosmopolitan has (in the past) tried to charge me for a new 12-month subscription approximately 6-months into the current subscription, showing the new beginning of subscription date to be the 6-month mark, which means I would be paying for a 12-month subscription and receiving only 6-months.Desired Settlement: Account balance set to $0.00 and no further notices in the mail.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of July **, 2014 concerning the subscription of

[redacted] to Cosmopolitan magazine, which is published by Hearst Magazines,

has been referred to me for reply. Please be advised that the renewal

order that was entered for this account has been cancelled. [redacted]

may disregard any further invoices that she may receive and her name and

address have been removed from our promotional mailing list. We apologize

for the inconvenience.

If you need further assistance,

please feel free to contact me directly.

Review: To whom it may concern,

I am so sorry to bother you. My name is [redacted] and I live in [redacted]. I am contacting you because I am having issues with Redbook Magazine which seems to be based in New York. I suddenly received a Redbook magazine in December of 2014. I was told that I subscribed to this magazine and they seem to have my address and private email. I promptly sent the book back with a note saying that I didn’t subscribe. I received two more books since and finally found the official Redbook website and attempted to unsubscribe and sent an email explaining what I am explaining to you. There is no customer service phone number to call and finally got a person who commented on Redbook complaining about the same issues to give me a number to call. I was told by the customer service representative that someone paid cash for me to have this magazine, but none of my family, friends, or coworkers have done such a thing for me. There are tons of comments on the Redbook website saying the same thing that I am saying and are going on to say that even if they got a free year subscription Redbook instantly renews the subcription without authority and is billing people asking for monies. I have no interest in Redbook and never have before.

I am very upset that this company has my confidential information and I am terrified that they may have my banking information . There are tons of comments on the Redbook website asking how Redbook Magazine got those individuals information too and they all seem to date around the same time that I got the first magazine in the mail. It all feels very underhanded. How did Redbook Magazine get so many people’s private information and set them up for subscriptions? I wanted to bring this to your attention because something isn’t right.

Sincerely,

[redacted]Desired Settlement: I would like proof that this subscription has been canceled and I want my private information deleted from Redbook's computer system. I will continue to send all magazines delivered back in the mail. I do apologize for bothering anyone, but this whole situation feels odd to me and I simply want it to end.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of January **, 2015 concerning the subscription of

[redacted] to Redbook magazine, which is published by Hearst Magazines,

has been referred to me for reply. Please be advised that the

subscription order that was entered for [redacted] came from a subscription

order card that she submitted after attending a Redbook Happy Hour House Party.

(see attached copy) We have cancelled this subscription and [redacted] may disregard any further invoices that she may receive. Her

name and address have been removed from our promotional mailing list.

If you need further assistance,

please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have never been to a magazine party ever. I have no friends or family that has ever been to a magazine party. This is an outright lie and though I'm glad the subscription is canceled, I am extremely angry that this company is telling untruths about how they seem to get people's private information. I don't give out my address to anyone unless it is required by law. How did Redbook get my private information? How are they getting others that were placed in my same situation? I want the truth of how they got my address and proof that my information is no longer in their system to "sell" to other companies. I am not happy that I am being told TWICE now that I went to a party that I never attended. I haven't been to any type of party in 10 years, let alone a party that is simply geared to sell me something. Just canceling the subscription does not fix that Redbook signed me up without permission on my part. I want to know where they got my permission. Where is this supposed card that I filled out? I never filled out a card because I don't even read magazines in the first place.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are in receipt of [redacted]’s

response. Attached please find a copy of her subscription card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is not my handwriting as can be proved in a court of law. I am saying once again that I have NEVER been to any type of a party that tries to sell me anything. This card is not from me and I want to know when this party supposedly occurred and where. Who threw the magazine party? What was the actual address of this place? I want to know how my information was gathered from Redbook. This subscription card is either a fake card or forged by someone who has my personal information. I do not plan on allowing my information to be given out like this. I want all details to follow up with the party that did this to me. I did not sign up for Redbook and I want to know who signed me up. I have a right to know the address of this party that I "went" to since that is what is being claimed. I haven't been to a party of any kind in over five years so this information is false and still leads me to believe that my information was gathered without my consent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In the year 2013 I asked HGTV/Hearst Magazine on line to stop sending me magazines. On December **,2013 I sent a check to HGTV Magazine/ Hearst Corp and asked them to stop sending me the magazine. I did not want the magazine to begin with and was tricked into the subscription when I signed up on line with HGTV win a dream house. I paid the invoice because the Hearst company threatened collections. I paid with check number [redacted] and I. Wrote in the memo part of the check "under protest" and sent back the request in writing to discontinue the magazine to my home which they did. Two weeks ago I got another invoice telling me I owe money and the magazine is was sent to my home today. I want this harassment to STOP. I am not paying them anymore and I do not want the magazine. can you please help me because I am being ignored and I want the magazine company to leave me alone. I also want the $ 27.97 charge to be wiped away and not affect my good credit rating.Desired Settlement: I just want the bill to be adjusted to show a 0 balance. And for the magazine not to ever contact me again.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscription of [redacted] to HGTV magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I subscribed from an offer in Traditional Home magazine to get 1 year subscriptions to Country Living, House Beautiful, and Veranda magazines for $5 per month for all three magazines on my iPad.I have been unable to download the issues after giving my credit card number. After requesting help, I still have not been able to download the issues. I was told that I had subscribed to a Continuous Service feature that would charge my card $1.66 per issue per month. But no instruction as to how to get those issues at that price were given. I have only received one issue each. I was charged $3.99 for the next issue of Country Living magazine when I thought I had finally been able to download it ( but not for the promised price). I have asked several times for a phone call and only receive emails that do not help or answer my questions.Desired Settlement: I would like to receive the subscription rate AND the actual magazines I have subscribed to. I do not need anything else-just what I was offered and I believe was promised!

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March *, 2014 concerning the subscriptions of [redacted] to Country Living, House Beautiful and Veranda magazines, which are published by Hearst Magazines, has been referred to me for reply. Please be advised we do send out a confirmation email once an order is received. This confirmation email contains the Hearst Direct login credentials and instructions to access the subscription through the app. Her email confirmation was sent to her email address [redacted]. We suggest that she checks her spam inbox to see if it was delivered there.

Since her subscription was purchased directly from Hearst, it is not going to recognize her iPad iTunes credentials. If she tries to login with her iTunes account, the issues will appear as “Buy” instead of “Download,” and this is probably why she was charged the $3.99 (by Apple) when she purchased it.

I am working with our Digital Dept. to have another confirmation email sent with her Hearst Direct credentials. In the meantime, she can follow these steps to access her Hearst Direct subscription:

Launching the app from her iPad Newsstand

Tap on “My Account” on the upper right corner

If a choice of sign-in credentials is presented, tap “I’am a Digital Subscriber” (not “I’m already an iTunes subscriber)

At the sign-in page, tap the link “Forgot Password” and enter email address used at the time of purchase ([redacted]).

A new password will be sent to the email address provided.

All her issues should be available for download.

If you need further assistance, please feel free to contact me directly.

Review: I received Redbook Magazine ( magazine provided by Hearst Magazines) that I've never ordered. I tried to cancel my subscription with no results. It seems that Hearst Magazines made it impossible to cancel Redbook magazine subscription on purpose. I made a research and see that there are hundreds of customers that were disposed to this unlawful solicitation. Please investigate this company and cancel my subscription.

Also my name is registered in DO NOT CONTACT MAIL list that is a federal program to reduce the unsolicited mail. RedBook magazine has violated this terms and conditions.Desired Settlement: Stop Redbook magazine subscription.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2013 concerning the subscription of [redacted] to Redbook magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that this order was received through an independent sales agency. We have suspended the account and removed his name and address from our promotional mailing list. Please contact the agency for a complete cancellation. The agency is: [redacted], Tel. #: ###-###-#### or fill out the customer service form at [redacted]. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still receive the magazine. In fact I received one today 11/**/2013.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are in receipt of [redacted] response. As previously state, his subscription was through a third party agency. We suspended his account and remove his name and address from our promotional mailing list. But he needs to contact the agency for a complete cancellation. The agency is: [redacted], Tel. #: ###-###-#### or fill out the customer service form at [redacted] We preprint our labels therefore the magazine was mailed out before we suspended his account.

Review: I ordered a book (7 Years Younger) that they advertised as FREE. I received an Invoice for the book in the amount of $41.32 to be paid by 10/**/2014. Upon receiving this invoice I immediately called the number provided, ###-###-#### and spoke to a representative who stated that I can return the book and will not be charged for the item. That same week I mailed back the item. On 12/**/2014 I received a letter from Sunrise Credit Services, Inc. stating that, "Our client Hearst has placed your account with us for the purchase of the book(s): [redacted]. I immediately called Hearst and spoke to [redacted] on 12/**/2014 who instructed me to ignore the letter when I explained that I had in fact returned the item back to the company. I then called Sunrise Credit Services who noted in my account that I called Hearst and those were the instructions I had received. On 12/**/2014 I received another letter from Sunrise Credit Services in the amount of $82.64. I have been unable to reach Hearst to discuss this matter. To advertise this item as FREE and then have the audacity to report an individual unlawfully to a credit service is despicable.Desired Settlement: I WANT THIS ISSUE IMMEDIATELY DEALT WITH. I HAVE RETURNED THE ITEM USING THE MAILING STICKER THAT WAS PROVIDED BY HEARST AND THEREFORE DO NOT OWE HEARST ANY MORE (according to their phone representatives.) I want my credit history relieved of these absurd and unlawful charges

Business

Response:

This Office represents The Hearst Corporation and your e-mail of December **, 2014 concerning [redacted]a’s purchase of the 7 Year Younger book, has been referred to me for reply. Please be advised that we have forward the attached letter to Sunrise Credit company. [redacted] may disregard any further invoices that she may receive and her credit rating will not be affected. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They keep sending me their magazine even though I have repeatedly written "CANCEL" on the invoice and returned it.

Good Housekeeping sent a letter stating that I had signed up for auto but if I no longer want the magazine, all I had to do was write cancel on the invoice and return it. I ordered their magazine for 1 year in 2011 but never signed up for auto renewal. They continue to send their magazine and invoices even though I have repeatedly returned the invoices with CANCEL written on them.

I do not want their magazine, and I do not want to continue to be harassed with them trying to persuade me to order again.Desired Settlement: Remove my name from all mailing lists and do not contact me.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of February **, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

[redacted]/ Hearst Corporation/ [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, if I receive invoices or promotional mailings after April **, 2014, I will file another complaint.

Sincerely,

Review: I have subscriptions to Country Living and Veranda magazines. The Country Living subscription expires July/August 2015

and the Veranda subscription expires Oct 2015. I have received multiple invoices from each, requesting payment. I have responded by mailing my invoice and circling the expiration date, then asking them to contact me via my email or phone, both of which I provided for their convenience. I have not heard from either place, and have no way of contacting a person to talk with, either by phone or an email address. Since I have one whole year left on both of these subscriptions, I do not feel that they should be billing me a full year in advance of the expiration date of my subscriptions.Desired Settlement: I would like them to contact me and explain why I am receiving these multiple bills for subscriptions with a year left, and then rectify their billing procedures for my subscriptions with them.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of July **, 2014 concerning the subscription of

[redacted] to Country Living and Veranda magazines, which are published

by Hearst Magazines, has been referred to me for reply. Please be advised

that the Country Living subscription was set to renew automatically for

the past few years. The original order was from an outside agency in

March of 2006. It renewed automatically on December **, 2011, for 13

issues for $20.00 and March **, 2013, for 10 issues for $**.97. We do

show that the subscription now renewed automatically on February *, 2014, for

10 issues for $**.97. Upon payment, the subscription would continue

through our July/August 20** issue.

The Veranda subscription was

originally received from an outside agency on March **, 2006. Automatic

renewal began in 2007. When the subscription renewed automatically on

April *, 2012, for $18.00, [redacted] decided to take advantage of extending the

subscription another year for just $13.00 and payment was made on June **, 2012. This extended the subscription through the September/October

2014 issue. The subscription did renew automatically on April **, 2014, for

six issues for $24.00. Upon payment, the subscription would continue

through our September/October 20** issue.

If you need further

assistance, please feel free to contact me directly.

Review: I do not order any magazines and have no interest in Oprah magazine or any celebrity news. I do not and never have had any interest in such type propaganda.Desired Settlement: remove invoice the $25.00 invoice for O Magazine which I never ordered or received and it has the wrong apartment number on invoice.

Do not send me any more false invoices and notify me that this has been done.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of April **, 2014 concerning the subscription of [redacted] to O’ The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing lists. (See attached order card) We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: Subscribed to House Beautiful for one year and tried to cancel. House Beautiful continues to send its magazine and harass me for payment when I've tried to cancel numerous times. They do not include a phone number in their mailings and I will not "sign in" to their system online just to cancel the subscription. I've sent back their mailings with CANCEL written on them to their stated address. Product_Or_Service: magazineDesired Settlement: DesiredSettlementID: Other (requires explanation) Let them know I will not be intimidated with their mailing harassments.

Consumer

Response:

I want them to stop contacting me.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of February *, 2014 concerning the subscription of[redacted] to House Beautiful magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the renewal order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. For future reference the customer service phone number for House Beautiful is ###-###-####. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Back in December on 2014 I purchased a gift subscription on HGTV and Food Network Magazine as a Christmas present for my mom. I has selected auto renewal as to keep the subscriptions going year to year as a nice present. Well starting in June of this year I started to receive pay your bill notices for my 2016 subscriptions (the ones that did not go into effect until December of 2015). So they wanted me to pay them a whole six months in advance for the auto renewal. At first I ignored it, thinking they were trying to get me to buy more gift subscriptions but then I started to receive nasty emails saying I am past due and will be turned over to collections. I even looked at a copy of mothers August issue and it still show sthe expiration date for the subscription is 12/15..... I've tried to reach this company's customer service but they do not have a department maned by actual humans, you can only email then. I've emailed them saying to cancel my subscriptions to which I've yet to hear back from and continue to receive nasty letters and emails saying I'm past due!! STAY AWAY for this company!!!!!

Review: Cancelled subscription on website and bank debt card charged 27.01 3 times without my authorization. Tried to cancel subscription again on 9/**/14 and website said unable to do at this time.Desired Settlement: To cancel my subscription and money to be refunded to my account in amount of charged $81.03.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of September *, 2014 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. All 3 payments have been refunded back to her credit card. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I ordered Seventeen magazine as a gift subscription online on ** March 2014 and paid for a one year subscription. At the time I placed the order, I was notified that it may be 4 - 6 weeks until I received delivery. Two days prior to that, on ** March 2014, I ordered a subscription to another periodical from a different publisher and have already received two issues. However, as of May [redacted], no issues of Seventeen had yet arrived so I attempted to contact the publisher. The web site is very basic and looks like something that would have been designed at least 10 years ago. That aside, when I selected 'Contact Customer Service', this is what appears:

Contact Customer Service

You may write to us at:

Seventeen [redacted] Or email us.

We will do our best to help! Be sure to provide detailed information about your account and problem so that Customer Service can best assist you.

I found it very frustrating that there was no way to contact an actual person via phone so I tried the email option. The email interface is very basic, much like the rest of the site, and the user is only able to select a subject from a drop down list. I selected 'Missed Issues Question' since that seemed closest to what I wanted. I indicated that I had not yet received any magazine and it had been just about 6 weeks since I had placed the order. To Seventeen's credit, someone did send an email response that day (which happened to be a Sunday) but the response was:

Thank you for contacting Seventeen Magazine.

We received your e-mail regarding your gift subscription.

According to our records, your recipient's issues are being sent to the following address on a timely basis.

(address removed)

Perhaps an apartment number or some other small but necessary instruction has been omitted. Please verify this information. If it is not correct, please notify us so we may adjust our records accordingly.

If the information is correct, may we suggest you:

1. Ask the postmaster in your recipient's area the reason for the late or non-delivery of their issues.

2. Contact the USPS at ###-###-####.

3. Visit the USPS website at [redacted] and at the bottom of their home page follow the "Contact US" link and click on the Consumer Feedback-email.

Thank you,

Seventeen Magazine

I found it to be an incredibly poor example of customer service that Seventeen magazine would expect me to contact the USPS to see why the magazine was not being delivered. My measured response was:

Thank you for your reply. The address is correct. How many issues do you show being shipped to my address?

After not hearing anything back, I sent a scathing email through the web interface demanding that my subscription be sent immediately or cancel my order. About 2 days later (yesterday), I received the first issue in the mail so I assumed that the response from Seventeen was that the issue would be sent immediately. Instead, I received an automated email response that my subscription had been cancelled. If someone had ever attempted to have an actual conversation with me, I would not be composing this complaint.Desired Settlement: My real desire is that Seventeen magazine joins the 21st Century, updates their website, and at least contracts some Customer Service Representatives who can answer phone inquiries from customers. However, I would also accept a reinstatement of my subscription effective immediately along with a 6 month extension at no additional charge.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of May *, 2014 concerning [redacted] gift subscription to Seventeen magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that we have not cancelled the subscription order. We have sent the April and May issue and the June/July issues is on its way. We have extended the subscription by one issue and it will continue through the April 2015 issue. For future reference, the toll free number for Seventeen is ###-###-####. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I had gone on a website to check out something and around 5 minutes later I get an email thanking me for my subscription tomGood Housekeeping .I never signed up but the weirdest thing was they had my first name misspelled.Now I'm getting emails stating I owe them money and request to,pay now.I emailed customer service 2 times to no avail.Desired Settlement: Want them to cancel this subscription

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March **, 2016 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that on the web page through which [redacted] entered the “April Beauty Loot Sweepstakes” provided the following language: “If you’d prefer to enter the sweepstakes without getting a free trial, click here” (a copy of the landing page is attached). Instead, she entered the sweepstakes with the trial subscription. As the attached page states, you would be billed for 13 issues, but could return the bill marked “cancel” and keep the free trial issue with no further obligation. We have cancelled the subscription order that had been entered for this account. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. If you need further assistance, please feel free to contact me directly. Sandra Brookhouse/ Hearst Corporation/ Office of General Counsel/ [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribe to to the Hearst Good Housekeeping Magazine. Apparently as a result, I receive almost daily Good Housekeeping emails that have no interest to me. Over the past month I have tried to unsubscribe almost daily. Their web site says I am unsubscribed but it makes no difference. I continue to get the emails. I have sent an email directly to the magazine asking them to remove me from their emails but nothing has changed. I even warned them that I would take action against them if I continue to receive their email ads but it made no difference. They have not responded to my emails.Desired Settlement: I want them to stop sending me their email ads.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the gift subscriptions of [redacted] to Car & Driver magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription orders that were entered for this account have been cancelled. A full refund in the amount of $30.00 was issued bact to [redacted]’s credit card. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The response has nothing to do with my complaint #[redacted]. I must assume that the response from Hearst must apply to some other complaint. My complaint was that I had repeatedly tried to stop the Hearst Corp. and Good Housekeeping from cluttering up my email account with numerous ads that I could not stop by unsubscribing nor writing to the company. However, since filing the complaint with the Revdex.com, the ads have ceased so the Hearst Corp must have done something. In any case, it has nothing to do with their response here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the promotional e-mails sent to [redacted] from Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that we have removed his e-mail address from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have prepaid for 2 years of Food Network Magazine. Several weeks ago I noticed the Halloween October issue was in stores and yet I had not received my copy. I called the customer service number and was told there was a problem with binding of the October issue and that my copy was on the way. Two weeks later, on Tuesday, October ** at 7:55 p.m. central time, I called the customer service number once again and shared my complaint to a man named [redacted]. He told me that I would not be able to get a copy of the October issue and that they had already extended my subscription a month and there was nothing more he could do. I asked him if there was any way for me to get a copy of the October issue that I had already paid for and he said no and that "once they print the magazine they mail them out and don't have extra copies laying around". I said, "well, I guess you can't help me then can you" and he said, "yep" and then hung up on me. I am extremely frustrated that I have prepaid for the magazine and now am not able to get a copy of the October issue. More over, their representative was rude and hung up on me. Even if I wanted to purchase an October copy in the stores I can't because the November issue is now out and October issue is no longer available. They need to make this right. They offered me no other options for the October issue and I have a hard time believing there are literally no copies anywhere. Help.Desired Settlement: Food Network Magazine (Hearst) needs to find me a copy of the October issue and mail it to me ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,