HelloFresh

Review: I started ordering from HelloFresh in Nov 2015. The first order 11/**/2015 was fine all went well. The 2nd order 12/**/2016 was delayed and the vegetables were going bad. I threw this to the wind thinking ok they are veggies and I did not file a complaint. The 3rd order 01/**/2016 I filed a complaint because of the wilted veggies on the 2nd delivery and that I did not receive my box. I have attached the email trail for the Request #[redacted].

I then received my box and the chicken had leaked out contaminating the food. They only gave me a in house credit of $66.00 after I asked for the complete refund because I could not use the food. I then placed a 4th order 1/**/2016 and the meat was again contaminating the whole box of food. I have attached that email trail as well plus the pictures I emailed to them. Request #[redacted].

I still have not had a resolution. I expect to be fully refunded for all Boxes $330.00

01/**/2016 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$33.00

01/**/2016 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$99.00

12/**/2015 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$99.00

11/**/2015 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$99.00Desired Settlement: I expect to be fully refunded for all Boxes $330.00

01/**/2016 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$33.00

01/**/2016 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$99.00

12/28/2015 POS

ADY*HelloFresh CHK CARD PUR 800-7332414 NY 027664

$99.00

11/**/2015 POS

ADY*HelloFresh CHK CARD PUR [redacted]

$99.00

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: I received the following emails from Hello Fresh regarding my referral code being shared on a coupon website. The problem is I shared my code with MANY friends and family and should be credited for those referrals. I have not received a call from Deidre's supervisor and this situation has not been handled appropriately. I should receive credit for sharing this company with my friends and family. Their shady advertising practices and horrendous customer service is absolutely unacceptable, it's not surprising they have an "F" on Revdex.com. I will be SURE to share my experience with my friends, family and social media sites.

12/**

Hi Amanda,

I just wanted to reach out because we recently had to update your referral code. Unfortunately, you cannot post your personal referral code on 3rd party or commercial sites. It seems like somebody did, so we had to block it. Not to worry, though! Below is your new code to be given out to your friends and family so they can try HelloFresh with $40 off their first box:

P7GLDR

I am delighted to see you have been enjoying HelloFresh; however, it is against our Terms and Conditions for codes to be used on Coupon Sites. Therefore, sadly, we have had to remove the credit from your account.

Please don't hesitate to reach out if you have any questions.

Sincerely,

Deidre

12/**

Deidre,

I do not think it is fair to remove all of the credit from my account as I believe some of the referrals were directly sent from me.

Please advise.

12/**

Deidre,

I do not think it is fair to remove all of the credit from my account as I believe some of the referrals were directly sent from me.

Please advise.

Dec **, 14:35

Hi there,

After reviewing the report, it appears that your code was leaked on 12/**. The credit that was available on your account was all generated on 12/**. For this reason, we will not be able to reinstate the credit. We apologize for any inconvenience this may have caused.

Happy Cooking,

Deidre

12/**

Hello Deidre,

That is incorrect. I had referrals added on 12/** and 12/** after I shared my code with multiple friends and family. I am unsure as to why I'm being penalized for inviting my friends and family to join your program. I even went out of my way to share information about Hello Fresh as well as my referral information at a recent Christmas party. If this cannot be resolved on your end I would like to speak with a supervisor.

Best,

Amanda Murray

Dec 22, 07:43

Hi Amanda,

I am the supervisor of the referral program. The credits generated on 12/**, 12/** and 12/**. Since the code was posted on 12/**, we will not be able to reinstate the credit. We truly apologize for this inconvenience.

Happy cooking,

Deidre

12/**

Then I would like to speak with your supervisor. This is completely unfair and terrible customer service.

Review: I have already made a complaint about this business and need to add that they have charged me again on 11/** another $69 that I did not authorize! I used a one time coupon, was double billed and shipped an extra box that I do not want. I requested a refund. They refused. I canceled the account, and they are STILL billing me! They now owe me $138 in unauthorized charges.Desired Settlement: Refund $138 in unauthorized charges. Do not charge me again or ship any product. Permanently delete any and all accounts in my name. Do not solicit me any more.

Review: Hello Fresh advertised in September that if a subscription was renewed, a $25 credit would be issued on the next billing cycle. I had previously been a member but had cancelled because I was completing my master's degree in college and was trying to cut expenses. I renewed under the advertised pretenses that there would be a credit to my account for the $25, and when my billing statement did not reflect this, I emailed the company (Susan P[redacted] responded). Tthey stated it would be on my next statement. It was not, so disappointed, I discontinued my account for the second time. I thought maybe the credit card billing cycle might be behind, so I waited on my credit card statement. The credit was not on this one either, so I emailed and then called HelloFresh, and the less-than-courteous representative (Danielle) said that all they could do was to "give a credit towards my next order". I explained that was what I was told the first time, but it never happened and would not help me now since I have cancelled my subscription. She said if I would have "contacted them sooner" they could have issued a credit (which I DID via email). I would like a credit as promised, unless the integrity of this company is substandard.Desired Settlement: I would like a $25 credit as advertised.

My weekly meal delivery (included produce, chicken, steak and shrimp) arrived two days late and smells to have have sat out in the Texas heat for those two days. It is spoiled and unusable. When I called to tell Hello Fresh what happened, they apologized and said they could offer me a free replacement box for my next order. I explained that I would prefer a refund as I has no confidence in the safety of eating the food after this experience. They said it was against their policy but appreciated my loyalty so they would refund half. I said no and disputed the charge with my credit card company and cancelled my subscription with them. This policy is unacceptable and they could make someone very very ill if they are not in control of the delivery process (the had no idea it had not delivered on Wednesday as scheduled.). Customer service disconnected me once and had me on hold for 15 minutes when I did get through. The manager (Tash-M[redacted]) was evasive and difficult in addition to being unwilling to resolve this.

Review: Orders from "Hello Fresh" arrive and are charged after I cancelled my account. Food packaged poorly and arrives spoiled every time but they refuse to reimburse funds only resend which also spoils...to cancel account the last time I had to request a cancellation confirmation twice in order to hopefully stop future charges and packages of spoiled food being delivered.Desired Settlement: Refund my money because they cannot deliver the product undamaged or useful. Stop any future debits from my bank account.!

Business

Response:

Hi [redacted],I have looked at your account. You reached out to us on 6/** where the agent did confirm your account was cancelled and you would be receiving no further deliveries after 7/*. You have not been billed for any deliveries past 7/*. I cannot issue a refund for a box that was delivered. Your account is cancelled and you will receive no further boxes or charges.

Review: Received my box on Tuesday 2/**/2016 at 9:31 pm. Box had blood on outside seeping out. Opened box to find blood all inside soaking contents. Ice packs were dethawed completely. Called and spoke to Johanna and she said she would give me $69 credit for free week. I do not want another week of this unsanitary, disgusting product. I want a refund. I have several pictures showing the contents of the box.

They have also charged my credit card some how...even though it expired and I did not give new expiration date. I am thinking of filing charges.Desired Settlement: I want $69 refund.

I want my credit card and personal information deleted from their system.

I want the health department to investigate.

I want the Atty General to investigate billing practices.

Business

Response:

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

I am extremely upset. I thought that I canceled my subscription, but I received a box 1-**-16 . I am not very computer savy. I am a senior citizen with multiple health issues and on a very fixed income. I simply cannot afford to have these meals delivered to me. I also did not see an email from you telling me I was going to have a delivery, but I do receive lots of other emails from you. I think that it is not right that you do not notify about a box that is coming. I have tried calling but cannot get through. Please issue me a FULL refund for this box, not just a half credit. This company is very deceptive in their practices.

Thank you in advance for your help,

Magdalena

Account [redacted]Desired Settlement: Full refund of the $69

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

I received a gift card for three FREE meals with an Omaha Steak order. The meals are not free. This is the chat conversation with customer service:

The three free meals promotion is for 50% off your first delivery.

Our box of 3 meals for 2 people contains 6 servings of dinner. So 3 out of the 6 servings would be free.

The Classic Box of 3 meals for 2 would be $34.50, or the Veggie Box of 3 meals for 2 would be $29.50.

Review: I'm filing thing complaint on behalf of my cousin [redacted].

I recommended [redacted] to HelloFresh. We both run email mailing lists where we have client information and also at the bottom have our own information (mine is generally sports and product recommendations, hers is more recipe and product recommendations). Since we both review products constantly, we're always sharing the best items.

I thought HelloFresh was one but I was terribly wrong. HelloFresh was running a promotion that for each sign-up that used our code, we would get $30 credit applied to our account. So I decided to included my referral code and recommendation to my 900+ subscribers and got about 50 people signed up.

This is when I recommended it to [redacted]. She only has about 400 subscribers, but virtually all female, so she received about 60 sign-ups. Then she started getting emails from her subscribers saying the code wasn't working, 10 in total. A couple days later she got an email from Deidra at HelloFresh stating that she violated the "Terms and Conditions" of HelloFresh by posting her code to a 3rd party site. [redacted] replied back, informing her that it was from her mailing list, that one of her subscribers must of posted it. Deidre wrote back asking for a list of the names she sends her email to. Obviously [redacted] isn't going to violate her privacy policy and send her a list of 400 names.. So [redacted] explained she couldn't and it has now been 9 days and still no reply from Deidre. [redacted] sent another email to the general email address and got Maureen (I contacted HelloFresh and found out Maureen is Deidre's supervisor). Maureen asked for the link to [redacted]'s blog to "pass along to the marketing team". [redacted] explained that it's an email list, not a blog. With that, Maureen now hasn't replied for 4 days.

The customer service has been HORRIBLE. Furthermore, I read through the Terms and Conditions, no where in it does it state anything about where you can/can't use the code (as Deidre stated it did). I looked on the referral page and it does say "please do not post your referral code to coupon and voucher websites" - this, in my opinion, is a request, not a rule. Regardless, it does not state that ALL promotions will be taken away. [redacted] had ZERO control of what her subscribers do with her code, they could post it anywhere without her knowledge. [redacted] also asked to be provided with a link to where her code was posted and, of course, this request was ignored also.

We now both believe that HelloFresh was happy to get the customers but just didn't want to pay out the promotion they promised so they just made up that it was on some 3rd party site that they never gave a link to... Horrible customer service, unethical.. disgusting..Desired Settlement: I want to see all 57 referral bonuses restored to Megan's account. 57 Referrals * $30 each = $1,710 worth of credits. Maureen did offer Megan 3 free boxes ($69 each), equaling $207, but that is not suffice!

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: This is a delivery and customer service issue. I began my subscription with HelloFresh by paying a discounted amount of $49.00 on September [redacted]. My first delivery was arrive on Tuesday September [redacted]. The delivery never arrived. I did receive an email that said nothing about a late delivery but indicated that an ingredient had been left out of my box and suggested that I “add water” to the recipe in order to make the dish. Wholly dissatisfied with this company I called your customer service center at 3:35 p.m. on Wednesday September [redacted]. I requested a refund of my $49.00 and a cancellation of my subscription. The customer service provider indicated that he could not refund my money as the “box was out for delivery today”. I then asked to speak to a supervisor. When a supervisor came on the line the best she could do was a $20 gift card for a future delivery. I indicated that I was completely unsatisfied with my experience and did not want to be a part of HelloFresh moving forward. She indicated that my money could not be refunded. I asked to speak to a supervisor above her and she indicated that there was no one I could speak to- just other managers like her.

I did just receive an email that cancelled my HelloFresh subscription so I am even out of any credit and still have no reimbursement of my $49.00. I find it laughable that there is no one who can take care of this issue. I question why I would receive an email that an ingredient was left out, but could not send an email indicating that the delivery would not be occurring per the contrac?. I paid my money and I expected the delivery on a certain date as promised and during the window of time as promised. Not a day later when I am not even home to get the item. Your companies handling of this matter was completely incompetent and I just want to reimbursed my money.

Again, I am merely seeking a refund of my $49.00. I don’t even care if the box is delivered at this point or not. I have to believe that you have better customer service than what I have experienced so far. Thank you for your time.Desired Settlement: Full refund of my $49.00 payment.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hello fresh kept my package which contained food for three days at [redacted]. I did not receive my package and I am being charged fo the food I didn't receive. Additionally, their customer service is Not available wait time on the phone was over 40 minutes. I have emailed them twice because they owe me a refund for the food I did not receive. However, they have failed to respond to my emails. This is absolute fraud!Desired Settlement: I am demanding $105.00 refund for the food I did not receive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello Fresh had now billed me three times for a package I did not order and they shipped two of when I had asked to cancel. They now have billed my credit card again and the card itself said to get the refund from Hello Fresh. This company steals credit card information and continues to bill when you have told them you cancelled and have already been billed for the same damn shipment three times now.Desired Settlement: I am requesting a refund being sent directly to myself for a double billing of boxes sent in December. These were not ordered and sent a day a part with the same meals. One box had rotten ingredients. I contacted the company then and they said they would credit my account. Instead I am now receiving a third bill on that credit card from their company. I just got off the phone from canceling that card so I demand the company to send a check for $69 t o be refunded directly to myself at [redacted]. That is the only acceptable resolution for their triple charging for a package of their rotten food.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].In fact the company Hello Fresh has now billed a third time on my credit card for the same order. This company needs to be taken off the internet as I am sure I am not the only person they are doing this too. Hello Fresh ignores because they know they are upholding illegal business practices and credit theft. It is very disconcerting that they think they are above the law and ignore customers, the Revdex.com and I guess government regulations.I would like a refund of the charge that has appeared now for the third time on the same order and my card doesn't take it off because Hello Fresh ignores them as well.Sincerely,[redacted]

Review: I paid $119.00 via [redacted] for 2 orders of food, Hello Fresh then billed me $258.00 for 2 orders of food which I did not authorize. They did not send me emails about some of my orders that they automatically initiated. What a SCAM ! ! !Desired Settlement: Refund my [redacted] card $258.00

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order for HelloFresh. I did not receive the meals due to [redacted] not delivering the items. I spoke to customer service, and they said that they would send me another set of meals for free since I did not receive the set that I paid for. Again, [redacted] refused to deliver the meals. Unfortunately, I had to cancel my subscription. Since I was never able to receive any of the meals (free or paid), I asked for a full refund on the order that I paid for. They refused to issue my refund although I have not received the product that I have paid for in full.Desired Settlement: I would like a refund for the meals that I paid for since I was never able to receive those meals or the free set HelloFresh sent to replace those.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Failed to deliver product. Instead of refunding money, their only recourse was to offer an account credit. Given that I didn't receive what I paid for (I received nothing), a refund was appropriate.

Review: IN hellofresh website,there is no area to deactivate your subscription. There is a page with a video showing people how to do it, but those steps are not current in the website. This caused unauthorized charges to my account. When I called the business they would not refund my money. They instead said it was my fault for not calling earlier. This is very poor business practice and I hope no one else will suffer unauthorized charges as I did. They are very rude in customer service and their website has false claims of deactivation of a subscription.Desired Settlement: Refund of money, fix their website to be true.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: I signed up for Hello Fresh in August and waited all day for the first delivery. The food was poor quality, and I made a complaint and the company stated they would give me a free box.They said the second delivery would be in the morning, but once again I waited all day, and did not receive the delivery until approximately 8:00 p.m. Some of the food was okay, and I did not discover until the day after that the eggplant was rotten and moldy inside, the cilantro was brown, and squash was bruised and brown. I became ill with the second meal.I had cancelled the delivery for the week of Labor Day. Yesterday, when I called to close my account completely, they informed me I could cancel, but would receive a delivery this week. I told the agent I had cancelled, but for some reason ! they had no record, even though I made no food choices, and DID CANCEL! I was on the phone almost 15 minutes, and asked for a manager to call me, but never received a call.Suspecting a scammy company, I called my credit card company, and found out I did not have a credit for the second box, and was billed. Also, they billed me in full for the delivery they decided to send on September 1* 2015--even though I had CANCELLED the delivery prior to the order date, in compliance with their terms! Earlier today I received an email from UPS stating there will be a deliverytomorrow. I immediately emailed [redacted] refusing delivery as advised by the credit card company. Their charges are now in dispute.I decided to file a Revdex.com complaint, and wish ai had checked your website before ordering my first box. I expect the charges to be removed in full from my credit card, and I don't ever want to do business with Hello Fresh again!Desired Settlement: Credit in full to my credit card for the charges: August *, 2015--$49.00; August **, 2015--$46.00; and September *, 2015--$70.00

Review: “Hello Fresh” is a subscription-based meal service, where one can sign up, select meals that sound appealing, then a box is shipped containing the raw ingredients for each meal. You can set the schedule. Weekly, every other week, etc. It’s totally flexible in the event of vacations, etc.

My sister had given me a free box of meals as a trial. I went on the website (perhaps the last week of July or the first week of August) and signed up, indicating which recipes I wanted and when I wanted the box to be shipped. I believe I originally had selected Aug [redacted]. I did not commit to any other boxes or weeks at that time. There wasn’t any indication that I would be authorizing a subscription. It was a trial after all, so why would I commit to more than one delivery? A day or two later, I return to the site to push back the trial box to Aug [redacted] as we were going to be out of town periodically during the month of August.

On Aug [redacted] I received an email telling me that my box will be arriving on Wed the [redacted]. I went on the Hello Fresh website to cancel everything, I figured if they messed this up I didn’t want them to have my credit card number or have anything to do with them. At the time I couldn’t recall if I was even required to enter a credit card number, since my sister had given me a coupon code to use. On the account page there is no way of knowing if you have a selected method of payment. There is a way to change it, but it doesn’t indicate what your current method is. So I figured I hadn’t entered a credit card number. I attempted to close my account and seemingly was able to do so.

As the email indicated, I received a box on the [redacted]. It did not contain the recipes I had selected—probably because I had selected recipes available for the week of the [redacted]. I’m not sure how they selected the contents for me. The box smelled slightly rotten upon opening it and most of the greens were wilted an not what I would consider fresh. The rest of the ingredients were fine.

At this point there was no reason for concern. I thought I had cancelled my account.

A few weeks later, I get an email on the [redacted] telling me that I should be getting a box on that day. On Aug [redacted] I called Hello Fresh customer service to ask who paid for it, since I didn’t sign up for it and I thought maybe it was a glitch on the website (since the shipment on the [redacted] was errant). I talked to representative who said a credit card in my name had been charged $69. I told her that I did not authorize the charge and furthermore, I cancelled my account before I even received the trial box a few weeks prior. She said there was nothing she could do because when I cancelled my account I had specified my last delivery to be in the [redacted]. I told her I wouldn’t have knowingly signed up for another box since the trial box was less than appealing, on top of being errantly delivered AND containing meals I didn’t sign up for. I told her I wanted to return the box I was scheduled to receive that day and my account refunded. she said that was not an option. I then took the angle that I should account should be refunded for the trial box because it wasn’t what I wanted and it was partially spoiled, to which she replied “[redacted]” This was to be the only valid point I heard during the conversation. I talked with a supervisor and got nowhere.

I received the box and opened it up. Again, the greens were in not-so-fresh condition. I called Hello Fresh customer service and asked for a refund but the only thing they were willing to do was credit my Hello Fresh account. I replied “why on earth would I want to involve myself again with your company?” Besides, my account was supposed to have been closed anyway. I was told that my Hello Fresh account was credited so I went online to see if my credit card info was visible anywhere. Again, there is no way you can see your current method of payment. I signed on 5 days later and saw that my subscription was deactivated, so I have no way of knowing if my Hello Fresh account was credited. I’m certainly not going to reactivate my account to see.

I’m guessing the Hello Fresh website has a default selection that is misleading that channels customers signing up for these trials into receiving more than one box. Again, there wasn’t any indication that I would be authorizing a subscription. Plus I tried to close my account altogether to avoid any possible dealings with the company after they messed up the trial delivery date I order online from other companies all the time and I’m very familiar with online experience and internet usability.

All the Hello Fresh CSRs said I should’ve called to cancel my account. I agreed, citing their inadequate website.

I've never dealt with a company like Hello Fresh. They have no regard for customer satisfaction and they don't stand behind their product or service. I've never contacted Revdex.com before. I found the experience with Hello Fresh to be an outrage.Desired Settlement: I want my credit card to be refunded $69. It was charged without my permission and was a result of a forced subscription from a free trial.

Consumer

Response:

I have not subsequently been contacted by HelloFresh regarding complaint ID [redacted]My original complaint explained all the contact I've had with Hello Fresh. They have not contacted me since I posted the complaint.Sincerely,[redacted]

Review: I used a [redacted] for 1/2 off and they still charged me 69.00. I paid [redacted] $34.50 and was then double charged by Hello Fresh. To compensate this they agreed to send me a free box, but they charged me for that box also. They have refused to refund any money and will only offer to send more free boxes that they still charge for.Desired Settlement: I would like a refund.

Business

Response:

Hi [redacted],I have looked at your account and I can see that your two week [redacted] only applied to 1 week. For this, I will issue you a refund. The box from 6/** I cannot refund you for because that would not have been covered by the [redacted]. I will issue a refund for $59 today and it will take 3-5 business days to process. We do hope this resolves this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the assistance. I will check my credit card account to verify that the $59.00 was credited to my account. Sincerely, [redacted]

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted]. I have checked my credit card accounts and the charge they stated would be refunded as not been refunded. It has been over a month. They stated it would take 3-5 business days. Sincerely,