HelloFresh

I paid for 3 dinners in one week and one main food product was missing and one main food product was rotten. I contacted the company and they would not refund my money or send me the missing item or replace the rotten item. They would only take $25 off my next order for the next week. Not good business practice because I did not get what I paid for. I do not recommend this company because their company service is horrible and their product is not trustworthy

Review: I ordered a special value box from hellofresh. It was delivered on 10/*/2015. I wasn't that thrilled with the product and did not order any more. I was surprised when I received a second shipment on 10/*/15. I admit, I did not read the fine print that read you had to cancel the orders and not just reorder. I immediately cancelled my subscription on 10/*/2105. Today, 10/**/2015, I received yet another shipment from hellofresh. Apparently, you must cancel you order 8 days prior to actually receiving it. So, in my case I would have needed to cancel the order before I even knew I was receiving it (by Oct. *, 2015). I called their customer service line and was told there was nothing they could do. I don't believe this practice is fair...having to cancel a one day shipment 8 days in advance. Anyone who didn't like the service would still have to receive a next shipment. Because who would know to cancel a day before their shipment arrived.Desired Settlement: I would like the charge of $69 removed. I will pay for the first box I ordered and the second box that came because I did not read the small print...but the third box....I cancelled.

I am a first time customer. I was very excited to try hello fresh! I work full time as a Nurse Care Manager, have several volunteer commitments, and am in grad school part time to be a Nurse Practitioner. It would be great if I had healthy food delivered to my door and I would be able to save that time! As a 24 year old healthy professional, I believe that I am really ideally who Hello Fresh is attempting to market to.

This was my experience.

We are a no fish/ no pork house due to religious reasons. I was told I would be able to pick the items that were sent to me. At the end of ordered I got to a screen telling me to add stars to what I wanted. Well, I wanted a way to say absolutely do not send fish or pork to my house. There wasn’t anything so I called.

I waited on hold for 25 minutes. This is a service to save time and I just had to wait for 25 minutes! Only to receive a care associate who kept saying “[redacted]” OK she was clearly not getting it, and at some point started to get really rude and then actually hung up on me. I eventually cancelled the order then got an email saying ok your last order will be [redacted]. Gosh I really do not want pork/fish coming to my house so I email asking for someone to call me.

Someone does call, and I leave a meeting to talk to her because I am so concerned about getting pork/fish sent to my house. My Significant Other is Jewish, the no pork/fish thing was agreed upon when we moved in together, I need to make sure I am respecting. So she says she will order us things that are not pork/fish. I am so thankful! She was really nice. I think it was some sort of spaghetti, chicken tacos and steak. OK, all is good. She also waived the cost which I was pleased with considering the mess I have been through with hello fresh.

So then my package arrived [redacted]. It had shell fish, and pork. Big big no nos. Also I am almost positive there was only 1 steak, I can’t imagine needing to cut in half a steak for this. I gave the box to a neighbor.

I called and let them know, they said that they would send me a $23 reimbursement for my next box. Next box, no, I cancelled. This place is absolutely terrible, never, never again.

I signed up for this service on the recommendation of a friend. The first week I tried them, I was able to use a coupon to save $40 on the week's meals. We had a huge snowstorm the week the box was to be delivered, but HelloFresh stayed in communication with me to let me know that my box would be delivered late. I appreciated the update, and when the food did arrive, we were pretty pleased with what was included.
My second box was scheduled to arrive on 1/**. My [redacted] account was debited $69 on 1/** ahead of the delivery. The delivery never arrived. I called HelloFresh on 2/* to find out what was happening, but was on hold for 20+ minutes before I had to hang up. I sent an email inquiring and got no response.
On 2/*, I sent yet another email, called again and wrote an inquiry on their [redacted] page. I was on hold for at least 30 minutes this time before someone picked up and I explained my concern. I was told that [redacted] does not have refrigeration space, so when they realized my order would not be delivered on time, they threw it away. She offered to give me a credit on my account, but I had already cancelled my account and told her I just wanted a refund. She agreed to send the refund.
After we hung up, I got a confirmation email from her showing that my account had been credited $29. So I replied to her saying I was charged $69. Apparently I won't see the full $69 until 3-5 business days have passed, for some reason.
Lastly, it looks like my [redacted] post has been deleted. So rather than address my post, they just took it off of their page altogether. They seem to have done the same to a few others who had posted unfavorable comments on their page that I saw when I posted my own. However, all the positive posts showing delicious meals and praise for their company are still posted.
I would not recommend HelloFresh, by any means. I have tried [redacted] as well, and they were far more organized, professional and customer oriented.

Review: I purchased a [redacted] and then went to their website to subscribe. In doing so I paid $20 for the [redacted]. When subscribing for the service I immediately cancelled any additional shipments because I wanted to try the products before paying anything additionally. Somehow I was still charged for an additional box. I tried contacting the company several times during their "business hours" in which I was never allowed to speak with anyone or leave a message. I reached out to my bank to start a dispute. I then similarly emailed letting them know of that issue in addition to the fact that my first box was left at the condominium leasing office for 24 hours. By the time I found out that the box had not been delivered to my house (where I had been all day) I went to retrieve the box of spoiled food. The company finally responded letting me know that they had refunded me for the box that I did not receive and that they would apply the amount that I paid to [redacted] as a CREDIT toward my next box.Desired Settlement: I would like to get a refund for the paid [redacted]. At the very least I should receive the three meals that I paid for in the condition that I would receive it at a supermarket.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: This service gives you the option to pause your subscription so you are not receiving a box every week. On Monday October [redacted] 2015, I paused my subscription for the next 8 weeks. The deadline to do so for the following week, as it was told to me, is the Wednesday before. So my pause should have started for my next week. That next Monday, November [redacted], to my surprise there was a delivery from them outside my door, and a charge on my account for the box. When I contacted them, I asked if there was any way to return the box and get my money back, since this was their error, their response was that I had not paused my subscription and the last time I paused it was in August, but it was not paused now, even though on my account page, it clearly showed that I was paused. To prove that I had not paused in November, they sent me a screen shot of my August pause, which made no sense to me, since the issue takes place in November, not August. They sent nothing that mentioned anything about October or November, and refused to refund my money claiming that I had not paused.Desired Settlement: I want a full refund for the box that they sent and charged me for without my consent, and an apology for trying to use nonsense to avoid having to fix their mistake.

Business

Response:

I have reviewed [redacted] account history that logs the actions completed under her account. Week 45, the week in question for her 11/**/2015 delivery was never paused. Pause means that a customer does not want an order for that selected week. If the week in question was put on pause she would have never been charge. Our system automatically charges active account with out a pauses on it. I confirmed and added the screen shot of the logs of the week that she did pause on 10/**/2015, week 45 was not one of them. She paused the following 8 weeks, week 46 - 53.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I defiantly paused the week in question, I even double checked on the app when I received an email asking me to choose my meals. At the top of the app it said unpause this week. I assumed that meant it was paused. If I had known this was even a possibility, I would have taken a screen shot as proof, but this had been my first time using the app instead of your website, and I was not made aware that there was any possible glitch with the app, nor did I realize that you would deny any computer mistake so vehemently that I would have to contact the Revdex.com to resolve this problem. That day I went and checked my app, and it no longer showed that week, had 7 weeks paused and gave me the option to pause an 8th week which I did. And your company couldn't even prove at that time, that I hadn't paused. Though I'm sure by now you have gone into the system and changed it. Your system had a glitch. Until you admit it, refund me the money from your unauthorized charge, and apologize for your original poor customer service, I will not accept this issue as resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is a classic case of a company that uses advertising to deceive customers. We received a family gift certificate from my wife's sister with a promotion code to try a box of produce from hello fresh. My wife was under the inclination that all we would need to do is pay for the shipping. We decided to move forward unaware of the fact that we had just signed up for a subscription to hello fresh. Fast forward a week later, which happens to be today, another Hello Fresh box shows up. I checked my bank account and $79.95 was charged to my bank account for the box that we did not order. When I called the company they pretty much said tough, it's your box of food, we are not returning you the money, and told me that my wife should of read their fine print on their website. My wife suffers from a learning disability and fine print can be illusive to her. She was under the impression, that she just was claiming the gift certificate of a free food box since her sister is a customer. We were both unaware of their subscription marketing scheme to swindle money from us. We believe that they did not effectively communicate to us that we were under a subscription and that we needed to call and cancel the order before we were charged. As a result , the company is at fault because they have failed to communicate the charges that would incur if we did not cancel. I also have a copy of the promotion that was sent to us, no where does it state that people who take advantage of this gift certificate will be automatically enrolled into a subscription. Also, there is no language that states you would have to call and cancel to avoid any charges. This deception is not how ethical and responsible businesses should operate and this type of deceitful marketing must be stopped.Desired Settlement: I would like my money back from the deceitful charge of $79.95 that Hello Fresh stole from my account.

Business

Response:

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for this account and wanted to cancel. Not only is the navigation to find the cancellation button extremely difficult but they supply a vague video trying to explain where it is. Instead of just making the cancellation button accessible and not scam people. After "canceling" my subscription I still received an automated order that gave me no notification about selecting the meal items or that I was about to be billed. As a result I just got an email from [redacted] that I will be receiving a delivery this Wednesday. That is a day I happen to be flying out of the country and will be a blaring target for people to know that I am not home. Decreasing the security of my home while I am away. I tried to call HelloFresh's number but no matter what hours I get an automated tone that doesn't connect me to anyone. However I immediately get an email response that is once again - vague. And strangely enough they still have the audacity to offer me a phone number to call (that no one EVER answers). After calling [redacted] they said the package was not sent and only the label was created so all HelloFresh needs to do is pull the shipment before it is collected from [redacted]. No one is willing to assist me or try and escalate this issue. Now the safety of my home is at risk since I have no one to collect this package. Moreover, I am being charged for food I will not eat. This is ridiculous and will not stop with this complaint with the Revdex.com.Desired Settlement: I would like my order to be cancelled and money to be refunded.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received an email from HelloFresh offering a free week of meals as a friend of mine "gifted" me a week of their subscription. The email did state that HelloFresh was a subscription service with no minimum term, but it did not make clear that by accepting the box, that I would actually be enrolled in an subscription. I only realized about my "subscription" after I had been charged $69 by my bank. I then immediately cancelled the subscription that I was not even aware I had and called customer support. Their terms and conditions are deceptive and the customer support specialist assigned to me refused to issue me a refund, even though I stated that I was not interested in their subscription service, and that I had not even received my first shipment. Their practice is deceiving, and consumer unfriendly, and they have little regard for the consumers who become trapped within this program. I want for HelloFresh to refund me the $69 they took without my consent and to change their business practices to not be deceptive.Desired Settlement: I want my money back. They are a deceptive business.

My daughter in law used [redacted] to have a gift sent to me from Hello Fresh. It was a coupon for 3 meals to be delivered to my house in Arizona. I went on the Hello Fresh website submitted my gift code for $69.00 and put all my shipping info in and when I went to submit my order a payment method came up and required my credit card info. I did not want to give this info and felt that I should not because it is a gift. I called Hello Fresh customer service and waiting 45 min on the phone then was disconnected. I sent an email. They responded by saying that someone was looking into my inquiry. Then I called the company again this time waited 20 minutes and finally spoke to a representative. She said the they require a credit card # from me because there is a $1.00 charge and it can not be submitted without this info. I had read other reviews about this company that was they have your credit card # they keep charging you for future orders until you stop. I feel this is wrong. So I told my daughter in law to try to get her money back from [redacted] since this is not fair business practice. The customer service rep was very short with me and rude.

Review: I used Hello Fresh with a coupon I had purchased from [redacted]. The first time they took my coupon AND charged me $69, took a long phone call and a ton of begging to get them to refund me for the service they charged me twice for. They were VERY unhelpful with this very easy issue. Now 2 months later, they have charged me again. I did not pick a meal, and did not get any emails from them telling me they were going to send me another meal automatically. I called and explained this to them and they were VERY unsympathetic and refused to help me at all. They would not allow me to speak to a manager, only saying that they would call me back later. When I pushed to get the name and phone number to call a manager directly I called the number provided and was told they were not there, 1 minute after I was told they were there, I just needed to call back as they had no way to transfer the call. This is TWICE they have pulled what I feel is shady business practices. They really seem to be working hard to give people the run around and trick them into paying extra. Terrible business and I do not recommend anyone deal with them again. I will be writing [redacted] also to let their customer know to beware!Desired Settlement: Refund the $69 to my account

Review: After some random error Hellofresh decided to send me a package today. I had cancelled the account months ago.

I was not home to pick it up. In fact I had moved. Luckily my old doorman agreed to take some of the food. I do not normally open cases such as these, I enjoy solving things with customer service teams, but other than Porsche a woman I emailed with providing me a written document record that my account was indeed cancelled, everyone I spoke to has been difficult.

I attempted to cancel my account in May after putting it on pause. I never received an email confirmation, but I did receive an email asking me to pick out my meal for the next week...I decided to wait and see. That was on May [redacted]...Maybe there was an error in their email system? Nothing ever came so I assumed it was just a glitch and went on with my life.

On July [redacted] I get a message from my old doorman that a box came. I never received an email to pick a meal or any notification that it was coming, but I looked at my credit card statement, I was charged.

I called in and spoke to two people. The first woman kept demanding a deactivation record. I told her I didn't have one and tried to explain that I had once received the email on May [redacted], and since no box had come I assumed it was indeed cancelled...

She first said that the account was on a 8 week pause and that hellofresh unpaused it this week. I told her about how I attempted to cancel it and she said there was nothing she could do for me this week because I had not email record, but that she would deactivate my account, and *I looked for this new email confirmation, again it had never came.* I then asked to talk to her boss. He also said he cancelled me account but again no email confirmation....

Fearing that this random box and charge might come every week I logged into my account The first attempt I got a red error message. The second attempt the account still looked active, so I took the steps in the FAQs to check whether it was active or not. Again there was no option to deactivate based on the FAQ steps or confirmation that customer service reps had deactivated my account. I had no written record of any of these actions taken at any time, to prove in the future should I have to call customer service that the account did indeed close.There was no indication or transactional email such as a receipt.

At this point, I called my bank and put the charges in dispute. My bank advised that since I had authorized the original purchase, that it was not fraud. The only way to prevent hellofresh from randomly charging my account was to put them in dispute. The bank said according to their records the token of my credit would not expire anytime soon.

Then I decided to email all my screenshots and copies of the last emails (both transactional and marketing since one woman said they all went into spam) to hellofresh. It is then dear Porsche wrote me to say the account had been cancelled. She then confirmed I could use the email chain we had as confirmation, because this third (fourth really) time I still have not received a transactional email confirming the de-activation.

Today is July [redacted] and I received an email from hellofresh asking me to select my choices fo next week's box despite attempting to de-activate the account all the previous times. I have emailed prosche and tried to de-active my account through the steps provided in the FAQs. Still nothing.

I have used [redacted], I have used [redacted], I use [redacted]. Never before in my entire experience with the subscription industry has this happened. The user experience is terrible.Desired Settlement: I would like a refund for the charges on July [redacted], and any subsequent charges. I would also like to stop being charged. Dealing with this is taking time and effort out of my life.

Review: I purchased a $20 [redacted] for 3 vegetarian meals valued at $59. In this [redacted]'s terms and conditions, it states, "Service provided is a weekly service; discount applies to 1st week only. Customers must opt out of HelloFresh subscription service if they do not wish to receive further boxes. Service can be cancelled at any time by midnight on Weds." On Thursday the [redacted] of this month, I received my box. I also, received the following e-mail:

"Oops! Something went wrong

We were unable to process the charge for your next delivery with HelloFresh today. As a result, you will not be getting a HelloFresh box delivered next week.

You can still get our delicious recipes and farm-fresh ingredients delivered to you for the following week, after you update your payment or billing information in your account.

Or if you'd still like to get a box on January [redacted] , call us at ###-###-#### by 3PM tomorrow (Friday) to let us know, and we'll do our best to set you up with a delivery for next week.

Just follow these simple steps:

Log in to your account

Select "My Subscriptions" located under "Your Options" on the left

To update or change your payment information, scroll down to "Payment Method", and click "Edit"

In the meantime, please don't hesitate to contact us at [redacted] with any further questions.

Happy Cooking!

The HelloFreshTeam"

I did not have any money in my checking account at that time. Later the same day, I cancelled my subscription. I was under the impression that I would have to update my payment information in order to have the next box get sent out, as per their instructions on that e-mail. They sent me this e-mail,

"Hi [redacted],

My name is [redacted] and I'm one of the Co-Founders here at HelloFresh.

I heard that you recently cancelled, so I wanted to send you a quick note to thank you for being a part of the HelloFresh family.

We've cancelled your account effective immediately. After your final delivery on Jan **, 2015, you will receive no further deliveries.

Thanks again for being a part of the HelloFresh family. We hope to see you again!"

I was not concerned, because I had already cancelled my subscription.

My fiance got paid on Friday via direct deposit. All was well. Saturday morning, I see we were charged in the amount of $59 by HelloFresh, despite never having updated my billing information and cancelling my account. I immediately called them, no one answered. So, I sent them the following e-mails:

"Hi. I bought a [redacted] and got a vegetarian box, but then cancelled my subscription before I was charged for a second delivery (on Thursday, I believe). How come I was charged $59.99 today? Please refund me. I do not want this service, which I expressed by cancelling the thing in the first place."

"Excuse me, I meant $59. I was also never refunded for the initial $1 charge."

Today, I sent them this e-mail:

"Seriously, guys. I tried calling. I need that money back into my account asap. It caused my account to overdraft and if it's not back in there by 8pm today, I'm going to get a boat load of overdraft fees. If you guys don't clear this up promptly, I'm going to contact [redacted] and the Revdex.com. This is seriously not okay."

I finally received the following e-mail from HelloFresh today at 2:01 pm cst:

"Hi [redacted],

Thanks so much for reaching out. I am so sorry, but it was too late to stop this box from leaving our kitchen today. We can, however, attempt to reroute it through [redacted] in case you'd like to send it to a friend or family member. Please let me know a new address as soon as possible. I look forward to hearing from you.

Warmest regards,

[redacted]"

I replied:

"That doesn't make any sense once so ever. I cancelled my subscription before you charged me. I don't want the box and I don't want to give it to anyone else. Reroute it to yourself. Refund my money."

They replied by saying:

"Hi [redacted],

We do have very strict refund policies. At this time I can only issue a partial refund in the amount of $29.50. Please allow 3-5 business for the funds to reflect to your account. I hope this helps!

Warmest regards,

[redacted]"

I responded,

"No. That doesn't help. Do you not understand the situation? I cancelled my subscription and a couple of days later you charge me. This is completely HelloFresh's fault. A mistake YOUR company made that is going to wind up costing me at least $200. If that is all you are willing to do, I am going to file a complaint with the Revdex.com. This is ridiculous."

I haven't heard anything else from them as of yet. I have tried calling them several times, but have been unable to get through to speak to anyone. They don't answer their phones. Believing I was not going to get charged for this service, I did not budget this loss and spent money accordingly. Because this went through, my account went negative. As of 8pm cst tonight, my bank will consider my account over-drafted and I will get charged $32. Tomorrow, one more transaction will go through and I will get charged another $32. After that, I will get charged $7/day up to $97 or until I put enough money to cover my negative balance into the bank. None of this would have happened if they had not charged me. I have a child to feed and can not afford to throw money around. I did wind up contacting [redacted], but they said it was out of their hands.

Thank you very much for reading my complaint.Desired Settlement: I would like to have the full $59 refunded and any overdraft fees that my bank issues me due to this reimbursed.

Business

Response:

Customer signed up using a promo code that covered the cost of their first delivery of our subscription service with [redacted] on December [redacted], 2014. · Customer received first delivery on January [redacted], 2015.· Customer was sent second box on January [redacted], 2015.We found that there was confusing emails sent to the customer, so after looking in to the matter, one of the Customer Care Agents gave her an entire refund on 1/**/15. Since this customer went to her bank to dispute the charge, the 2nd refund was refused and now cannot be reissued. This conflict should now be taken up with the customers bank, as there is nothing further we can do.

Review: When I signed up on Jan [redacted], they said they would deliver the following Wednesday, then I would have until the following Wednesday at Midnight to cancel. They didn't deliver until Wednesday the [redacted] at 7 pm, past dinner time, then charged me on my [redacted] on the [redacted]! So I couldn't even try one meal before deactivating the account! When I did try the first meal, the arugala was rotten. I looked into the other boxes and there was an ingredient missing in another meal! I deactivated the account on the [redacted] before 10 pm. I went to [redacted] and saw they had already charged me for the next week. I tried calling many times on the [redacted] and got an answering message to call back even though their customer service center should have been open. I just kept calling over and over today, the [redacted] until I got to talk to a representative, then a Supervisor. All they could offer was a ten dollar refund for the missing and rotten ingredients. Their explanation was that I could have put my account on hold when I signed up if I wanted to taste the food before cancelling!!! Their use of "the following Wednesday" in their application is where they get you legally! I think the following means the next Wednesday, but they don't get the food to you until that next Wednesday which is the same night you have to cancel by midnight! So unbelievably dirty and underhanded! I should have checked with you as they have an F with the Revdex.com!Desired Settlement: Refund of second week. $70. I will not accept delivery of it. I have made complaint with [redacted] too.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.

Sincerely,[redacted]

Review: I got the groupon for 2 weeks of HelloFresh's meals. They are now charging me for additional weeks even though I only ordered just those two weeks and can't figure out how to cancel. I called them and emailed them multiple times. Now I have a 69$ charge on my credit card for something I don't want and I think they mean to charge me again next week. I would like to have this charge erased and for them not to send me any more food. I only wanted what the [redacted] offered and nothing more.Desired Settlement: I would like to have the charge refunded and for me to not ship me anymore food because it's ridiculously expensive and I can't afford that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have said they would refund my account today. Thank you!

Sincerely,

Placed my first order last week to be delivered on Saturday. Box never came, emailed on Sunday and got no response. Called Monday- after being on hold for 15 minutes I hung up. Called back a second time on Monday only to be on hold for 45 minutes waiting for someone to pick up. I stayed on the phone so long because I wanted to demand a refund. After the 45 minutes, the a machine voice got on the line and said, " I'm sorry we could not take your call right now, please try later." and I was disconnected!!! I am furious. My account was charged as soon as I placed the order, I did not but food at the store to cook because I was supposed to get a delivery of fresh food! Ended up ordering out two nights in a row and then going back to the store. I have sent another email and cancelled my subscription. Terrible business practices.

Review: I am a busy professional who has a hard time to make it to the grocery store.I received a [redacted] for Hello Fresh for my birthday. I was excited about receiving one delivery of food to try out. I was frustrated that it was so difficult to use the [redacted] and later furious that the service charged me an additional $69 the following week. When I contacted customer service they were abrupt and made no attempt to rectify the issue. The company has swindled me out of $69 and I didn't even like the food I got. Worst birthday gift I've ever received!Desired Settlement: Refund of $69 and rectify problems so others don't end up in this trap.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hello Fresh asked for a credit card when I received a "complementary" package of food, when a friend referred me. They then started sending me additional boxes of food without giving me notification or the chance to opt out.Desired Settlement: Hello Fresh should notify a customer that a delivery is going to be processed and give the customers a chance to OPT OUT. Also, make it more clear how to cancel a subscription.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].

Sincerely,

Review: This is a subscription based service that I canceled originally back in November of 2015. After which I was charged again in the amount of $69. I contacted the customer service department and spoke with Wayne on 12/**/15. He explained to me that my cancellation was never received. After speaking with him to find a resolution he said the best he could do was refund me half of the $69 and make sure the subscription is cancelled. In the email he sent me after our conversation I was told that I should expect to receive my refund in 3-5 business days. After about 30 days I had still not received my refund, so on 1/**/2016 I called in to customer service and spoke with Julian T. He advised me that for some reason the refund was never processed and he would take care of it right away. He sent me another email confirming the partial refund was processed and I would see the amount back in my account in 3-5 business days. It is now 2/**/2016, well over 60 days past my first communication with this company and still no resolution. At this point I feel that they're lack of organization and follow lead to my original cancellation not being processed and I would like a full refund $69 plus interest that I'm being charged on my credit for this charge. It was a fraudulent charge to began with and I tried to be understanding about the situation and accept the partial refund but now at this point due to their incompetence I have outstanding charges on my credit card that I'm accruing interest on.Desired Settlement: Full refund of $69 plus interest for credit card charges of $3.

Business

Response:

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Review: Thus company is charing my account without my permission. Within the hour of noticing the charge on my account, I called the company immedietly to let them.know they charge me by mistake to cancel my order and male a refund. They refuse to do so. I have asked multiple times to not have their product sent to my house, and they said they are going to send it anyway and will not refund my money.

They have plenty of time to cancel the order they wrongfully made, and have not even shipped it.

I did not make an order to this company, I do not want their product, they are forcing a product onto me thay I do not want and will not refund the money they wrongfully took from my account. This company has to be stopped. I'm not the only one they are doing this too.Desired Settlement: I simply want the $69 they wrongfully took from my account and to NOT send me the package they haven't even sent yet.

They keep telling me they're going to send this anyway when I've told them on multiple occasions I do not want it.

Business

Response:

A refund will be issued this week.