HelloFresh

Review: In April of 2015 I received my order from hello fresh I was happy with the service. I went online and stop the that very same day I received the product. Then in may 2015 Hello fresh charged my credit card $69.00 dollars I called Hello fresh I was at that time buy the stay Hello Fresh Representative that a credit would be issued and there would be no further charges to my credit card then I check my credit card on 06-**-2015 expecting to see a credit from Hello Fresh instead Hello fresh has again charged my credit card $69.00 I called hello fresh at ounce at 7:05 am EST this time the hello fresh told my account was still active I explained about my early call to hello fresh I was placed on hold when the representative returned what they had to do at this I seen there was a serious problem I explained to the hello fresh representative I was going to file a complaint with the Revdex.com and New York State. State corporation commission. I expect a full refund of $139.00 applied to my credit and the account closed as was done months ago.

Respectfully

Ron Frank Sr.Desired Settlement: Full Refund of $139.00 and account closed.

Business

Response:

Hi,I have reviewed your calls to us and I agree you should have been cancelled and refunded. We have issued 2 full box refunds at $69 each that will process in a few business days. I do hope this resolves your concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I file a complaint about 3 weeks with Revdex.com about hello fresh. After hello fresh reviewed my complaint hello fresh agree to refund the amounts of $69.00 plus $69.00 for unauthorized with charges on my account do to the fact that I canceled hello service. As of 06/**/2015 I have NOT received refunds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our apologies, The refunds were not processed correctly. This has been rectified as of today. You will see the refunds this week.

Review: I checked my accounts with HelloFresh on Dec **, 2015 to confirm I had no active subscriptions. No active subscriptions appeared at the time. My card was charged $59.00 two weeks later by HelloFresh. I again checked my accounts, and no active subscriptions were found. I also never received any email correspondence at any point in time regarding any active accounts or future deliveries. I contacted the company to inform them of the situation and to have them cancel and refund any pending orders. They refused. With their refusal, they informed me they were still shipping a box of food to my home. It was going to arrive while I was out of town for a week. I told them to not send it, not only because I didn't want their product, but because I didn't want a box of perishable food sitting on my doorstep for days. They did not respond to this, and today, I received the [redacted] notification that a package from HelloFresh is set to be delivered tomorrow...when I am out of town. I once again contacted HelloFresh to express my dissatisfaction and to urge them to refund my card immediately. I have heard no response, and no refund has been issued.Desired Settlement: All of my personal information be immediately deleted from all of HelloFresh's files, and my card be refunded $59.00.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: I'm a big fan of subscription boxes so I jumped at a chance to ride the HelloFresh train. They send you three meals for two with recipes to follow, and I'll admit that two of the recipes were pretty good. But, one of the recipes they sent, the Superfood Quinoa Salad was ROTTEN.

When I contacted their customer service department they issued a $10 credit for another box, despite over a third of their box being rotten. I resolved not to order another box from them and suspended my account for a month.

I encountered a family emergency and was distracted, but this morning I noticed they had charged me again and I immediately contacted their customer service department. I was placed in contact with [redacted], the head of the department-- and she told me she would do nothing to ameliorate the situation, except maybe call me on Monday.

I told her I would contact PayPal and all over forms of retribution I could find. She seemed to not care. I found a phone number for their shipping service on their website and I contacted the shipper who confirmed that nothing was shipped yet and it would be no problem to halt shipment of my box.

I attempted to call customer service again, but the line rang until I got a message that I should email them-- and then it hung up. No voicemail, nothing. I tired the number several times with no answer.

I'm not paying for rotten food that hasn't even been shipped yet.

Customer service has been TERRIBLE, they charged my card after their arbitrary dispute date and they refuse to cancel the charges regardless of whether the inventory has even been prepared, nevertheless shipped. They sent me rotten food!

The shipper claimed it would be easy to cancel the shipment and I contacted their customer service department within 12 hours of the charge being issued to my credit card. When I tried to contact customer service again, the phone rang and rang then disconnected. No voicemail, nothing. I regret getting involved with this company and I want nothing further to do with them.Desired Settlement: I want a refund and I want to never hear from them again. I have never had this kind of poor experience with a subscription service and I refuse to pay for services I did not want, that have not even yet been delivered, that when delivered are rotten.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did not receive any communications notifying me that a shipment would be sent and my credit card would be charged for a delivery. This was unfair and deceptive practice by the Company as notifications should be sent regarding status and account charges to a consumer. I reached out to customer service to request a refund however they would not grant the request for refund.Desired Settlement: I am requesting that the Company provide a refund to my account for this delivery as the Company was negligent in notifying me of this shipment.

Consumer

Response:

At this time, I have been contacted directly by HelloFresh regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company has only provided a half refund. I am seeking a full refund for this matter. Furthermore, the Company has stopped responding to me and will no longer address the matter. The customer rep stated that an email was sent on 10/**/14 with my delivery dates. Upon review of the email, it stated "Your next delivery date will be on the 01/**/2015" There was no additional correspondence that stated that I would be receiving a delivery on 12/**/14. I have advised them that they were negligent in providing any communication regarding the charge and shipment of the 12/**/14 delivery. Only after I contacted customer service did I receive a notification that my item was shipped (evening of 12/** 5:19pm). I advised them that because no notifications were provided, I would not have been able to cancel the order and not authorize the charged on my credit card. This practice is deceptive to consumers and negligent on their part. They will not own up to the fact that they made a mistake.

please find attached the email from HelloFresh regarding my delivery dates. I did not receive any further communication from them regarding a shipment, meal choice or any notification regarding a delivery prior to 12/**/14: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

· Customer signed up using a promo code to cover the cost of her first delivery of our subscription service with [redacted] on July [redacted], 2014. · Customer received first delivery on August [redacted], 2014.· Customer was sent second box on December [redacted], 2014.· In order to cancel a subscription, a customer must do so online the Wednesday prior to their next delivery (for this customer, we would have needed the request by December [redacted], 2014). · In a customer’s account, it is only possible to pause 1 month in advance, by clicking on individual weeks. This customer understood our pausing system because on six separate occasions, they had updated the next month’s pause. The customer had not paused the last week in December, so they received a box the first week of October.· After the customer emailed on September [redacted], 2014 the account was cancelled. Pursuant to our Terms and Conditions, a customer must cancel his or her subscription with HelloFresh no later than midnight on Wednesday the week before the next delivery. Failure to do so by the deadline means the customer is responsiblefor the cost of the box delivered. The Terms and Conditions must be agreed to by all customers in order to purchase a product from HelloFresh, and therefore this customer agreed to our Terms and Conditions. A full copy of our Terms and Conditions can be found here, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: As I have PREVIOUSLY stated, I DID NOT RECEIVE NOTIFICATION PRIOR TO RECEIVING THE SHIPMENT. That was the reason why I submitted this complaint in the first place and did not WARRANT a shipment or a charge on my credit card. The Company must think this is a joke as they are NOT addressing the issue and refuse to take responsibility for their poor actions and unfair, deceptive practices. No notification was sent prior to shipment and I only found out about the shipment because my credit card was charged. ACCORDING TO THE EMAIL THEY SENT, my next shipment was NOT in December 2014 but in January 2015. THEREFORE I SHOULD NOT HAVE RECEIVED THE SHIPMENT IN DECEMBER. This is absolutely ridiculous - the Company has bad business ethics practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After reviewing the customers confirmation email she received from us, I do agree that the customer deserves a full refund. It looks like the customer has gone to their bank to dispute the charge, so she has already received a full refund. From HelloFresh, I do sincerely apologize that this detail in the confirmation email was overlooked and that it took this long to come to this conclusion.

Review: We have ordered for 3 weeks from Hello Fresh and we haven't received one order from them on the date it was supposed to be delivered. Ice was melted, food was ruined, disgusting! I have tried numerous times to call customer service and I have literally been on hold for 45 minutes to 1 hour each time. If I email them, it takes them 2-3 days to respond. The last one told me to change my delivery date and I've tried to do that online and it is impossible to change. I guess I'm going to have to cancel my subscription and find another service. Customer service and delivery is what has caused this cancellation.Desired Settlement: Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi, I didn't receive my first HelloFresh shipment until Friday, 7/24 so surprised to see i'm charged for the 2nd box before then. After cooking the 1st meal on Friday night and found rotten greens in the shipment on Sat, I determined it was not worth my $ to continue the service.

I was charged for the 7/31 shipment and had emailed HelloFresh on 3 separate occasions to request a refund but the vendor refused stating I've missed the cancellation deadline which happened before I received the first shipment. It's ridiculous for the vendor to ask consumers to cancel the service before trying.

I tried to dispute the charge through my credit card company but the vendor refused, therefore I need to escalate this issue to Revdex.com.Desired Settlement: a full refund of $69 back to my credit card.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.

Sincerely,[redacted]

Review: subscribed to this food delivery service the first of June.

The first box I recieved was left on my porch in 100 degree temperature buy they delivery service. When I opened the box the meat was warm and I didn't think it was safe to eat. I did make one meal with my own fish.

I cancelled my account but apparently not soon enough. I was charged for another box on the day the first box arrived, before the first box was opened. So I decided to go ahead with the delivery. ( after dealing with them I can see that canceling would have been impossible )

The second box arrived and I got it into the house before everything got warm. What I got, looked like they had gone through a grocers garbage and put it in a box. I recieved moldy and slime covered green beans, broken and wrinkled bell pepper, rotten cilantro, to name a few. All the produce is subpar and is not of the quality expected from a company with fresh in their name. Their produce is anything but fresh. I can't comment on the meat, since I do not dare take a chance it is the same quality as the produce.

I contacted Hello Fresh, I send them photos and ask for a refund. What I got was purposely obtuse replies. I was offered a $23 discount on my next order, knowing full well I had cancelled my account. The subsequent emails were in the same vein and totally unhelpful.

This company charges $69.00 for three full meals. They provide the ingredients and instructions on making the meals. The problem is you can't make the meals because the food is unedible.Desired Settlement: Refund my money

Business

Response:

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you will see in 3-5 business days. I do hope this helps. Have a great day.

Business

Response:

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you will see in 3-5 business days. I do hope this helps. Have a great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has not offered a full refund. I expect to receive the $69.00 I paid not some arbitrary number they have concocted. $23 dollars is not expectable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has not offered a full refund. I expect to receive the $69.00 I paid not some arbitrary number they have concocted. $23 dollars is not expectable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],The $23 is the value of an entire meal. Because the issues you had with the box were for small ingredients, we have decided to credit you entirely for a meal. Right now you have a full meal credit on your account as well as having been refunded $23 so in total, for this vegetable issue, you have been credited $46 total for this issue. I can assure you if the meat was sealed and the box was cool they are safe to consume.

Business

Response:

Hi [redacted],The $23 is the value of an entire meal. Because the issues you had with the box were for small ingredients, we have decided to credit you entirely for a meal. Right now you have a full meal credit on your account as well as having been refunded $23 so in total, for this vegetable issue, you have been credited $46 total for this issue. I can assure you if the meat was sealed and the box was cool they are safe to consume.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not find this resolution satisfactory, I am willing to accept it.I see, to fight any further would be an exercise in futility, and there is not enough time in my life, left for me to waste time or energy on companies with no moral compass.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not find this resolution satisfactory, I am willing to accept it.I see, to fight any further would be an exercise in futility, and there is not enough time in my life, left for me to waste time or energy on companies with no moral compass.

Sincerely,

I got a free trial for Hello Fresh, but never got the package, and never received an email confirmation that it was shipped or delivered. Then, they charged me $69 and would not refund it when I explained the situation. I would not recommend this company to anyone. $69 is nothing to sniff at.

Review: I received an email for a free box through a company I work with so I signed up to get my free box. I canceled my subscription as the help video says, but it was not canceled. This company took money from my account, so I called and complained. They said my account was never canceled and could not refund all my money, so they canceled my account. So a few days later, they took out more money from my account without my authorization.Desired Settlement: I would like all my money returned to me.

Business

Response:

Hi [redacted],I am so sorry you are unsatisfied. I have reviewed your communications with us. You reached out initially on 5/** about your delivery on 5/**. Unfortunately, it was too late to stop that delivery which is why we refunded you for half of that box. We understand you did not realize you were joining a subscription but we do explain it to you before you check out. Also, after your last call your box for 6/* was cancelled and fully refunded and your subscription was cancelled. I understand that you wanted a full refund for the 2nd box that was delivered but, due to our cutoffs, we could only issue a half. In total however, you were refunded fully for the 3rd box and half for the 2nd. I do hope you understand our position and again we apologize things did not end on better terms.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like the other half returned as well. The food in second box has spoiled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am so sorry but all we can do is the refund for half of the box that we have already issued. If tell me what items we not fresh in your box we can issue a credit to your hello fresh account that won't ever spoil but in none of your previous correspondence did you make reference to spoiled ingredients which is why it had not been addressed sooner.

Review: My girlfriend asked me for $29.00. I told her ok what does she need $29.00 for. She told me a food box and so I was like ok. She had 40$ or something and needed 29.00. So I paid on my paypal for her because I dont like to give out my information. We get the food box. My girlfriend told me it was just a one time thing she canceled and told them she didnt want anything else after this order. The company then a couple days later charges my paypal 69.00$ they then tell my girlfriend she didnt cancel in time and wont refund the money. This was a fraudulant transaction I never agreed to any suscription or membership they used my paypal information to recharge without my permission and took my money they wont refund when my girlfriend is the one who made the account and talked to them. This business trys to weesle people out of there money and not refund it. They then tried to send a package we did not order and I refused it and told ups to send it back. I dont want there stuff I want my money back that they stole from me. I disputed with paypal and my bank already. They dont even have contact emails you can reply to and if you call there service they put you on hold for 30 minutes. Not a good business.Desired Settlement: I want my $69.00 back that they stole from my paypal. It was not a valid transaction.

I had a coupon that I received. So I placed a classic box - $69.00 order and the coupon was 50 off, so choose the 3 meal and paid for the different. They charge me for the different and it was fine. The next following month they charge me for the full amount. I called my credit card and compliant. They will definitely going to take care of it. I feel that HelloFresh are very slick on they charge. I will never order from them. The food meal if you don't make them each day the products starts to spoil.

Review: I placed my first order online. I got the food later than it was supposed to be delivered. And all the meat is spoiled. I want to get refund for the first order, and got negative response. What is worse is that, they told me when I placed my first order, I automatically subscribed my later orders. And I cannot cancel them, although the orders have not been shipped.Desired Settlement: I want to get all my refund for the first order and cancel my second order.

Review: This company is misleading with their emails and service provided. for one, they don't allow you to just cancel your order you have to put it on pause (which I have been doing) I missed one week, because you can only freeze your account one month at a time. I never was alerted that I was going to be charged until I saw the money deducted from my account. I went back through all my emails and the only notification I received was an email titled "long time no eat" which I found in my spam folder. the email didn't indicate that I was being charged it just showed following -

Log in to your account and select your menu for next week to get back on track with healthy, fresh eating.

no where in that email did it indicate that they were sending me a box and that I was being charged. I sent an email request to their customer service on Saturday requesting that this be stopped and my account cancelled. I never got a response back other than to find out what my name and email address was. I called customer service on Monday and was told there was nothing they could do other than cancel my account.

I do not want this service, I do not want their food I just want my $70 back because I feel that I was taken advantage of and and was mislead. No company should make their customers pay for a service they do not wish to have and no company should mislead their customers the way Hello Fresh is. This company needs to be clearer with their intent when they are about to charge someone for an order. It should not be hidden in an email like it was in my email. I am extremely disappointed in the lack of concern and sympathy of my situation. At no point did customer service try to solve my problem, they just told me it was my fault and I was stuck with the product. they did tell me I could refuse the order but I would still have to pay for it.

This is not a away you do business and I feel like I have been taken advantage of.Desired Settlement: I never want to do business with this company ever again. I just want me account cancelled and my money refunded.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,

Review: Twice now, after canceling my accounts with this service, my Debit card has charged. The first time, I was assured that "all accounts were closed" and was reimbursed. Yet, this week, the same charge occurred. I also incurred an overdraft fee because of the charge. I contacted Hello Fresh and was told, "that account was now closed." However, I was given this assurance prior to the second charge that accounts were already closed. Money was refunded. However, I was told the overdraft fee would not be since the account "wasn't closed." But I was told it already was.

I also did not receive any emails indicating I would be charged for any delivery, as the accounts were closed. So, twice, my bank account was accessed without permission or notification.Desired Settlement: I would like my $70 charge to be refunded ASAP and the additional $30 fee reimbursed as well.

Review: A food order placed with Hello Fresh arrived a day late and the packing material designed to keep the food cold and fresh was completely thawed and warm. The food (meat products) was warm and unsafe to eat.

After contacting Hello Fresh about this issue and informing them that I no longer wish to order product from them I was told they could only give me "store credit" to place another order. I told them this was unacceptable as I do not wish to consume their food products. They refuse to refund my money.Desired Settlement: I expect the full amount of the food purchase of $129 to be refunded.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: Their website was purposefully laid out to make cancellation difficult (as one earlier complaint also noted). I wanted to cancel the account multiple times before but gave up. Then finally I forgot about Hello Fresh and the automatic deliveries until I got an email that my order was "on its way." I did not receive an email to choose my meals, nor did I receive a notification email when my card was charged. This is very poor business practice.

When I finally DID receive an email, it was too late to even select a meal. One of the meals was actually red meat, which I can't even eat due to my dietary restrictions. I wrote to Hello Fresh--they have since revised and clarified the instructions on their website to reflect the actual process to cancel, but I also received a response "I'm so sorry about the trouble. I've given you $23 credit for the one meal that you cannot enjoy. This credit will never expire. If you decide to reactivate your account, your next order will automatically receive a discount."

In their terms and conditions, it states, "10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase." I do not wish to reactivate my account with Hello Fresh in order to use a $23 credit and would like at least that amount to go back to my original form of payment--on my credit card.Desired Settlement: Refund at least $23 to my credit card (original form of payment) for the meal that I could not eat that was delivered without my selection / knowledge.

Business

Response:

This customer reached out to us because she was unhappy about receiving another box and said that it was because had made our cancellation process purposefully difficult to do. Unfortunately, at the time of her correspondence, a box was already on the way to her and we were unable to cancel it (we require 7 days notice), so we could not refund her for the delivery. Our refund policy is to give credit, whenever there is a need to do so, towards a future delivery. This customer had not made meal choice, so she received our automatic menu, but since she stated she would not be able to eat all three meals, we did a customer service gesture and credited her for one of those meals.

From our Terms and Conditions concerning our refunds policy:

10.1.2

For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will notify you of your refund, if any, via phone or e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via phone or e-mail that you were entitled to a refund. If all or part of a Product (Defective Item) is defective, we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their response does not address the clause in their Terms and Conditions that I noted in my original complaint:

"10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase."

They are still denying me the refund to my original form of payment.

If they provide me with a credit, I will have not only re-activate my account, but I would have to order at least 3 meals to utilize the credit, which still means they get to profit off of their suspicious business practices that caused me to receive a meal I could not even eat. The only way this complaint would close is if the business owners provide the credit back on my card, as their policy states that they "usually" do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].

Sincerely,

Review: I just noticed when checking my bank account today (7/*/15) that HelloFresh charged my card on 7/*/15 for $69. I immediately called because I was supposed to be paused from receiving deliveries and never got ANY emails saying I needed to choose my meals or that my box was scheduled for delivery or anything. I called twice and both representatives told me - rather unsympathetically - that there was absolutely nothing they could do to stop the delivery and that I should have called in last week to cancel it. I told them that, had I received any kind of notification that a box was to be delivered, then I would have, but the only way I found out that a box was to be delivered was after logging into their website after I noticed my account had been charged -- at this point too late for me to do anything about it.

The representative said that perhaps their emails were going to Spam - even though I just cancelled my account and called to complain and received 2 confirmation emails . I also regularly check my junk mail and did not receive anything. Her other suggestion was to donate the box to someone -- ?? My issue is that I do not want to pay $69 for this delivery - why in the world would I donate it and then get nothing for the money that they are refusing to refund?Desired Settlement: I would like a refund of $69 due to the negligence of the HelloFresh system and the poor customer service received by their representatives.

Business

Response:

Hi [redacted],We apologize for any confusion. I have listened to both of your calls. Our cut off, as outlined by our terms and conditions that you agreed to, was Wednesday at 11:59pm the week before your delivery. I apologize if you did not see the email we sent regarding meal choice. It is possible it went to your spam folder. However, when you cancelled for those 8 weeks the confirmation email sent did indicate your next delivery would be on 7/*. We do not currently send emails notifying you that you are coming off of pause because of this initial confirmation. I do understand that you would have preferred a service like this and it is something that I will be sharing with my team, but we did make you aware when you first paused in May that the service would resume on 7/*. Receiving meal choice emails are not related to being notified you were coming off pause. It's just not something we currently do. At this time, the agents you spoke to were correct, we cannot stop this box nor can we refund the box. If there is a meal you cannot eat in the box because you did not make meal choice, I can credit you for that meal and I can confirm your subscription is cancelled.

Review: I decided to try HelloFresh back in April to see if it might be a good fit for my family. After the delivery that I received on April **, I realized that this wasn't a great fit for my family. So, I set out to cancel my account. I had to watch a video to show me how to cancel, and followed the steps to a T. I assumed because the form was submitted without obvious issue that my account was cancelled. Before my first delivery, I had "paused" future deliveries, because I didn't want to be charged for the next week's order or get more boxes until we knew if we liked the service.

Fast forward almost two months to last Friday. A box was delivered to my home. While I was out of the state. And the person watching my house found it.

I called the company several times on June * to try to rectify the situation. They assured me that it was not possible for them to have made a mistake or for their system to have been in error, and seemed to imply that I was trying to make something up. Why, I asked, would I order food to be delivered on a day when I would be out of state?

I had read review upon review about how it was impossible for people to cancel...how they had been charged for boxes they didn't want...and I thought...that won't happen to me! Surely it is pretty easy to cancel...how hard could it be. Well, last week I learned. I talked to one gal, then her supervisor, then the manager. All three said that they were being gracious to offer me a 50% refund. On a box I didn't order. That I was out of the state and couldn't receive.

I called back a few hours later because the email confirmation that I received showed one more delivery on my account, though I had been VERY CLEAR that I didn't want any more boxes or charges.

[redacted] told me that the first two people that I had talked to failed to process my refunds, and had failed to create tickets to send me email updates of what was happening. At this point I was ready to admit that there is some fraudulent stuff happening in the company...or at least so it seems. I couldn't believe it.

I got an email follow up from [redacted] confirming that my account was cancelled and confirming the partial refunds...but the date of cancellation still doesn't show the accurate date.

I am so frustrated. I didn't budget $34.50 for food I didn't need this month. And I certainly didn't budget for the time on the phone or emotional stress of trying to work through this with my family. The employees that I talked to (with the exception of [redacted]) were rude and condescending. I want our money back!Desired Settlement: I want a refund of the final $34.50. I realize that they sent the food and that costs them...but I didn't want the food in the first place. And they give out FREE boxes to people all the time. In fact, I keep getting emails from them (I can't find anywhere where I can unsubscribe...is that even legal? I have repeatedly asked to stop receiving those to no avail as well) - and these emails offer to send free boxes to my friends. But they can't refund me $34.50 for a box I didn't want. WHAT?! Makes no sense. Terrible business practice. Dishonest. Shady business.

Business

Response:

Hi [redacted],I apologize for your frustration. I have reviewed the account and see that you were refunded completely for the box that was to be delivered on 6/** and partially for the box from the week before. Because it was delivered, we cannot refund the entire box. We are a subscription service so you do no have to "order" boxes once you sign up. As long as your account is active you will receive shipments unless the dates are paused. Also, in you pause confirmation email we do inform you of your next delivery date. If you watched the cancellation email you would have seen that to complete the cancellation there is a mandatory survey and that once you hit confirm you will get a confirmation email. If that email was not received then the cancellation is not complete. Again I am sorry if there was a step missed and the cancellation was not confirmed but the video does make it clear how many steps there are and that there will be an email. We were not contacted about the confirmation email not being sent. Your account is now cancelled, a total of $103.50 has been refunded to you, and I have ensured you are off our email list. I am sorry this was not an enjoyable experience for you.

Review: I originally tried the trial offer of their services and then cancelled their service to avoid renewal. Apparently my cancellation was never acknowledged by Hello Fresh and was charged for another weekly delivery. I contacted them through Instant Messaging through their website and explained the situation. They have no record of my cancellation. They shutdown my account by request so I will not be charged for future deliveries yesterday 10/*/15. I requested they refund my money from this last charge and was told it could not be done. Due to the shipment already being delivered was the reason I was given by their representative. I'm out $70.00 (Rounded off) and now have food that I have no use for due to me being unavailable. I informed their representative that I needed to contact a manager for this issue. One was not available, so I made it very clear that I was only available for a window between 10AM-1PM the next day. They assured me I will be contacted and no one ever contacted me. Now I have to waste time from my busy day to file this complaint.Desired Settlement: Full refund only.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Review: Greetings,

My wife and I purchased three meals (serving four people each) from Hello Fresh. We received the box in the mail; the box contained only two meals and no recipes, either. When trying to rectify the problem, the customer service and their manager would not send me another meal nor refund us the cash. They stated it was their policy to not refund money or send the products that a customer ordered, but instead, give them credit on the next order (buy-one-get-one-free). Needless to say, this would imply that I want to do business with an entity that wronged me and make another purchase from them to get what I recently ordered.

Please help me with this issue; this doesn't seem legal.

Warmly,

[redacted]Desired Settlement: As stated, I want a product comperable to what I ordered or I want my money back.