Henderson Management and Real Estate LLC

To Whom It May Concern:This is regarding the complaint from [redacted] , at [redacted] [redacted] rented this apartment with other tenants who currently still reside thereI would like to address each issue:1) The mold issue was addressed immediately after it was reported to us The leak from the upstairs bathroom was repaired, sheet rock was replaced, carpet pad was replaced, mold was removed and treated2) [redacted] is correct in the fact that our lease does not allow smoking in any of our units It doesn’t matter if it is tobacco or marijuana This apartment building is a college rental There have been written lease violations letters sent to tenants Tenants have been evicted for not complying to the lease agreement Henderson Management is serious about protecting the welfare of our tenants and the property.3) The lease agreement is a legal and binding contract which [redacted] signed [redacted] contacted the Property Manager to discuss his options for breaking the lease for personal reasons He also signed the lease break addendum after knowing what it would cost him He was also fully aware of all the options of how to pay rent We offer free on line rent payment thru the tenant portal, which he activated [redacted] works in the banking industry so he knows the convenience of paying rent, any time, any where [redacted] and the Property Manager have had multiple conversations on various options of marketing this property to get it rented as soon as possible Hoping all these efforts will bring positive results soon

As per the Lease Agreement, [redacted] turned this claim into his car/renter's insurance company, which was [redacted] The owner of the property was also contacted at that time of the incident, regarding the claim We have emails verifying that the owner's insurance company has been in contact with the claimant's, [redacted] ***, insurance company This issue is between the two insurance companies, not with Henderson Management

Complaint: [redacted] I am rejecting this response because: All I initially wanted was to work things out, but hit walls all along the wayI wanted to work with the person with which whom signed the contract and handed "in person" to me said contractIt would be nice to finally meet that person and not be told people do not have time to meet with meSimply what I want, I'm leaving in July and paid everything for JulyI want to honestly just be left alone and not hounded like I didn't fulfill the contested contractI guess it would also be a choice to note that Henderson broke the contract even by just going off of what they have on paper and they could pay for the month of their rent, physiological and mental distress, travel costs of leaving, electric bill increases, and maybe even the standard costs my father's business charges people rent for as we stayed in one of his places as we may note that it was only one section of the house but that those sections all have individual baseboard heatersWhich made the cost of all heating increase and eventually that section unusable as noted in the request I finally made through the company website in November because nothing had happened yet after contacting the managerI'm saying the office refused to show me the copy on the day I went in and requested it, I can show you the videos of trying to come on other days as wellThe verbiage change requested was in the initial meeting going over the contract as the contract states the tenant has duties that in reality the tenant didn'tI wanted it changed because saying something isn't binding but a document is, and I was afraid that HMRE might try and take advantage of that as I had already felt pressed into the contract earlier than I wantedAgain I didn't request compensation because I was going to work something out with the former ManagerWhat I want worked out is to just be done with everything to do with Henderson when I turn in my keys Regards, [redacted]

Henderson Management is required by the Management Agreement, the Lease Agreement and HOA Rules to follow the letter of the lawIn this case there has not been any violations of any of these contracts The parking issue is regulated by the City of Fredrick as it is a city streetTherefore, the owner, the tenant or Henderson Management do not have jurisdiction over it The Owner's Management Agreement was cancelled

I will split the difference of what you are asking for and refund another $on top of what I have already agreed to refund

Complaint: [redacted] I am rejecting this response because:Thank you for your rapid responseThere are several statements made by HRME in their responseFirst, is that we didn't document properlyAttached is the original chesheet documenting the deficiencies and also the typed list dated 7/10/labeled Refthat was sent by e-mail using their maintenance request form on lineAlso attached are photos of the general state of uncleaniness, pre-existing damage and debris left behind by othersThe second statement is that the "Property Manager had thoroughly discussed the consequences of breaking the lease"This simply didn't happenI agree that I did have some time to seek legal counsel to review of the legalities of being charged $for breaking the lease, but what resolution could have possibly occurred before our move out dateDoes HMRE really want their tenants to be forced to seek legal council every time they move out? If so, why would any one rent from themThe consequences of breaking a lease should be spelled out in the initial lease agreement and not force folks to scramble in the last months when they're in transition What concerns me the most is HRME business/profit model and formula; turn a "blind eye", make a cursory inspection on peoples moand then be unable to locate their "chesheets"; then lower the boom and nick-pick when people move outWhat a brilliant, totally one sided, double standard formula for justifying taking security depositsThis spread across their entire rental portfolio over many years could really add up for them and amount to a lot of loss of security deposits in many folks who are struggling to make ends meet Regards, [redacted]

To Whom It May Concern:We are disappointed that [redacted] feels thisway We felt we were in the process ofworking this issue out when we received this dispute from the Revdex.com Henderson Management takes this claim veryserious and we would like to clear up a few items1) [redacted] waspartially correct regarding the condition of the property at his move inTherewere a few items that were left that belonged to the property, paint,lightbulbs, carpet remnants’, blinds, cleaning items etc that were to remainwith the property There was a desk anda water heater (not working) that should have been removedAll maintenancerequests submitted in writing, are reviewed and discussed with the propertyowners Owners are not required toaddress cosmetic issues, like spot painting and oil stain in garage, but arerequired to address fire, life safety issues Tenant was charged for removal of some additional items, because theitems were not documented correctly on his check in sheet [redacted] had brought to our attention concernsaround some of the items he was charged for upon move out After reviewing the file, HendersonManagement and Real Estate credited him $535.04.2) On December 4, 2014, [redacted] gave notice that he wasmoving out The property manager hadthoroughly discussed the consequences of breaking the lease, which is a bindingcontract The lease would have ended6/30/ At which time, he decided todo the lease break addendum option, which is substantially less than paying theremaining months of rent on his lease The addendum was sent to him 12/8/@ 1:00pm, which allowed plenty oftime for legal counsel The lease breakaddendum was signed by both tenants on 2/27/and they vacated the unit thenext day, 2/28/ Again, we take these comments very serious and want to makesure that this misunderstanding has been resolved

The below complaint has been resolved by Henderson Property managementThank you [redacted]

I have a meeting scheduled with this client on Wednesday, September 27th at p.min our Loveland office to try to resolve this dispute

In response to [redacted] 's rejection - I am the Director of Property Management at Henderson so I respond to all escalations from tenants I am also the direct manager of the person [redacted] was having an issue with so I am not sure why he is upset as to who responded to his complaint When he speaks about Henderson charging him more money I need clarification on what he means by this To date there have been fees and rent waived There have been no new charges to [redacted] other than his rent for June Henderson has not confirmed or denied culpability, we are just trying to work with [redacted] to determine what has taken place and what he wants from Henderson Our lease documents are a stamped signature rather than an original signature and at times they are stamped after the tenant has already signed the document I am not sure what he is saying about refusing to show him our copy, we are always happy to provide tenants with a complete signed lease document He must have a copy of the completed document since he supplied a copy of what he is calling a reverse signature The reverse signature usually happens when a document is scanned and the signature has bled through the paper so the scanner picks it up We do not change the verbiage of our lease document for tenants and [redacted] has not provided any correspondence to me showing he was promised any word changes The only documentation provided to me of promises made by the previous property manager, that had not been delivered on, was the weeks of free rent; this has been rectified There was an electrical issue in the NE room of the property that also affected the heat during the winter It did take a couple of tries with our vendors to get this fixed The original vendor called was a heating contractor however the issue ended up being electrical The original work order from the tenant came in on 12/8/and the heat contractor was there on 12/9/ The electrician then fixed the problem on 1/13/ I am not sure why there was a delay between the heating contractor and the electrician The property manager dealing with the issue is no longer employed by Henderson so I have no way to get this answer It is stated that there was no heat or electricity yet this issue affected only one room not the whole property I do not have any proof or knowledge that the tenant had to move to a different location during the month that this was an issue There was a statement made by the tenant in the work order about the electrical that they would be away during the holidays I also do not show that [redacted] has requested any compensation for their inconvenience and this is where I have been asking what he wants, to which I have not received an answer The city code he is stating that was violated was a landscape violation related to mowing the property This has been addressed I sincerely would like to hear from [redacted] , in one short statement, what he wants from Henderson so he feels he has been treated fairly

Do not rent from these money hungry scumWe have been renting for the last yearAlways paid rent early not late ever all utilities paid on time never an issueWe paid $to rent a roll off to clean up the yard and all of the neighbors around the property have said its the best the house has ever lookedNow for what they have donethere is a "sun porch" we have been asking for them to fix for Oh months due to inches of water in between the windows and mold growing in themThey say oh well we will get someone out there...this goes on for monthsWe contacted them 12/1/to let them know we would like to break the lease that ends 2/28/we knew it would be a pain but we bought our own house and needed to move prior to the lease expiringThey decided we would be required to pay a 30% re marketing fee, and be on the hook until the place is rentedOk fair enough well now the owner wants to sell and they will not attempt to re rent! OH but now we want to sell so we need to have someone come look at the moldy windows and we have to do it this day this time deal with itOk so now house is up for sale and they need to show the house, how much do you love strangers standing in your living room when you are working from home? OH and they don't take off their shoes and the floors are soaked (no doubt this will come out of our deposit.) They show the house all day every day while we are required to pay the rent and give you no way outNever ever ever rent from these people or make lease term changes to allow a lease break and when they are allowed to enterWe will end up moving out week early paying for the rent and utilities and they have done nothing to work with us and we all know the deposit wont be returned

Revdex.com:I have reviewed the response made by the business, and find that this resolution is satisfactory to meAs stated in the March 9, response from Henderson Management, received at 12:43PM, where I was offered $in a refund, plus this additional concession of $offered in the March 22, response received at 9:59pm, I will be expecting a check in the amount of $from Henderson Management to consider this matter fully resolvedThank you.Regards, [redacted]

Henderson Property Management (the Company) advertised a property ( [redacted] ) as availableTheir property listing showed a clean property, including a room (converted garage) that was carpetedThey also advised that a dog and cat were allowedI met with a Henderson employee, who showed me the interior of the home, as I was interest in renting the property Upon inspection, the property was in need of cleaning (very dusty, with loose dirt throughout; a significant amount of paint had been spilled on the carpet in one of the bedroom), and the carpeting in the converted garage room had all been torn up, as though renovation was planned, but had not yet occurred The Henderson employee (Kylie) advised me (which I have on SmartPhone video) that: 1) they were in the process of replacing the missing carpet, and it would be completed before we moved in; 2) one of their professional cleaning crews would be cleaning the property before we moved in; and 3) our dog and cat

This company was not easy to work withThey charged me outrageous ratesThe overpriced paint job was uncompleted, forgotten ceilings and missed trimAs it was rented out and managed by this company, I did not know until it was too late to do somethingAfter firing them I never received my $maintenance depositThey absorbed all the money received from the rentersI had to go back and ask for the warranties on the hot water heater and refrigerator, as of today I have still not heard from them or received the warranties

Thank you for the opportunity to respond and to clarify the quality and care with which Henderson Management and Real Estate LLCapplies to this and all properties we manage.The tenants occupied the home for two yearsThe tenants received the original list of items charged against their deposit with specific itemized charges related to their lease obligationsAfter several verbal conversations and several requests to submit a list of contested issues and charges in writing, the tenants submitted a written "Contested Charges" itemized list on August 12th, Henderson Management investigated each item and responded on August 14th, We responded to each line item explaining the charges.A full inspection was conducted and photos taken one day after the tenants moved outIn the two years the tenants occupied the home, four separate inspections were done Two annual inspections, one move-out inspection and one day inspection that is conducted near the first days of the tenancy Notes and photos were taken at each of these inspectionsThe photos and notes demonstrate the declining condition of the home, especially the exterior over that time periodPer their lease, the Tenants were responsible for all landscaping, lawn, shrub and weed care Upon move-out, the lawns were dry, damaged and uncutThe trees were showed no sign of being trimmed at all in two years, and all landscaping and garden sculpting was overgrown with weeds and saplings to the point that you could not see the fence line or the gardensThree trips were made to remove yard and landscaping waste and debris while tenants were only charged for one tripThe owner had to absorb these costs related to the outdoor landscaping required to return the home to safe and livable conditions At the time of move-out, hundreds of items of trash, rotten food, furniture and debris were left in the front of the home, side yards, back yard, garage and basementThe tenants were contacted and were informed that they would be responsible for removing of all these itemsTenants bagged up the garbage in the front yard only All of the side yard, back yard, storage shed and garage items remained, requiring clean up and haul offThree trips were made to haul junk and debrisTenants were only charged for one.Internally, gooey yellow food stains were found on walls of the kitchen and the ceiling of the living room , which required painting to coverAll walls, window sills, baseboards, appliances, floors, tiled surfaces, bathrooms, fixtures, windows, window sills, cabinets and drawers required cleaning and dusting if not paintingCarpets were not vacuumed and other flooring was not swept or moppedTacks and nails and tape as well as over a hundred tack anchor and nail holes were left on the wallsAppliance were left unclean and unmoved in order to clean walls and flooringIn additionThe gas fireplace was not in operation prior to mo and remained inoperable at the owner’s request At some point in their tenancy, they burned a wooden logs in the fireplace (the burned logs were still in the gas fireplace at time of inspection and photographed) causing damage that could not be repairedThe gas insert is no longer repairable due to this burningHowever, tenants were not charged for this damage but were only charged a service charge for the fireplace technician to inspect the damage for safety purposesHenderson Management not only responded to every reasonable request for maintenance from the tenants, we responded in reasonable time and at no cost to the tenantsDuring the two year tenancy, the tenant's requested and received service for over repair items during service trips.Tenants contested items in every category of lease related chargesAfter all disputed items were investigated and related documents and photos were supplied, Henderson Management refunded the tenants $

I leased my high-end executive home through Henderson Property Management At the end of the two-year lease term, the tenants vacated the property The carpets in every room of the house were stained with dog urine I had a professional company perform a black-light test of the carpets and it was determined that EVERY CARPET AND PAD in the house needed to be replaced and the subfloors treated with Kilz Henderson advocated for the tenant and had a black-light test done and the result of that test also confirmed the carpet/pad damage due to dog urine I was Henderson's client, I paid the management fees, but they advocated for the tenant The non-refundable per pet deposit as stated in my contract was $PER PET Henderson gave me just $even though the tenants had more than one dog I asked for the $PER PET and they said that their policy is one deposit per SPECIES, even though that is not what was stated in my contract with Henderson There are numerous other negative issues that I could report, but the carpet damage was the most significant In summation, the property manager and her supervisor were unprofessional, incompetent, and did not protect my investment They advocated for the tenant instead of advocating for their client, the property owner I STRONGLY do not recommend Henderson Property Management

I lived in a property owned by Henderson Management for two yearsMy roommates and I took very good care of the property, keeping it clean and paying our rent on time every single monthWhen our lease was almost up Henderson gave us the option of leaving early and having a new family move in, which we agreed to because we had all graduated from UNC by that timeWe cleaned the house, and one of the staff at Henderson did a walk through of the property and said we had done an excellent job, and that we could expect all of our deposit back because they would not need to fix anyting (our deposit was about $1450)After we agreed to this and the new family had already moved in, Henderson charged us for the entire month that the new family was living thereThey also only gave us $of our deposit back for things like "new locks", and professional cleaning (which they had no receipts for of course)This is the most unethical business I've ever worked with in my life, and the fact that Revdex.com gives them an A- absolutely appalls meYou have been warned, rent at your own risk

Revdex.com LIVE CHAT SUPPORT *** HelloHow may I help you?
CLIENT
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Yes, I have a complaint in regards to Henderson management and their poor business practices
3:pm
I applied to rent a room which cost me $to apply and was turned down because of poor credit, so they told me to get a cosigner so I didThe cosigner is a current renter with excellent credit, and they charged me ANOTHER$just to go back on their word and turned me down againThey won't answer the phone, nor will they call me backI have left a dozen messages without one returned callNobody works in their office in Greeley, nor will they give me information on how to contact the ownersUnacceptable!!!
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I applied to rent a room which cost me $to apply and was turned down because of poor credit, so they told me to get a cosigner so I didThe cosigner is a current renter with excellent credit, and they charged me ANOTHER$just to go back on their word and turned me

In August 2016, I moved into my town-home, managed by Henderson Property ManagementI paid a $security depositI moved out in July I was charged $for cleaning and maintenanceI wrote a dispute since many of the charges ($worth) were for things that should have been completed during our stayOther charges ($385) were for cleaning which I also disputed, knowing that I had left the place in a clean condition$were refunded without argumentThe other $were not refundedThey supported this decision by sending pictures of an place that was not the one in which I previously resided
They charged $dollars for carpet cleaningMy lease stated this charge would "approximate industry norms." After researching carpet cleaning costs in the area, I determined $100-$is typical of the carpet cleaning industry at this time

We have had our downstairs apartment bathroom flood 3x nowThey have had a repair man out 3x with no resolutionA few wks after the repair man comes it floods againTheir response times to these maintenance issues is just awful I can't get any call back with in an hour and sewage is literally coming up which is a health hazardI cant use my water or bathroom upstairs because it will flood the downstairs bathroomThe repair men have said repetitively that it's a problem with the city sewage pipes underground but nothing further has been done