Henderson Management and Real Estate LLC

[redacted]
Hello, I am writing to inform you that a dispute between myself and Henderson Management has been resolved. The corresponding complaint number is:...

[redacted].Please let me know if you have any other questions,[redacted]

To Whom It May Concern:This is regarding the complaint from [redacted], at [redacted] rented this apartment with 2 other tenants who currently still reside there. I would like to address each issue:1) The...

mold issue was addressed immediately after it was reported to us.  The leak from the upstairs bathroom was repaired, sheet rock was replaced, carpet pad was replaced, mold was removed and treated. 2) [redacted] is correct in the fact that our lease does not allow smoking in any of our units.  It doesn’t matter if it is tobacco or marijuana.  This apartment building is a college rental.  There have been written lease violations letters sent to tenants.  Tenants have been evicted for not complying to the lease agreement.  Henderson Management is serious about protecting the welfare of our tenants and the property.3) The lease agreement is a legal and binding contract which [redacted] signed.  [redacted] contacted the Property Manager to discuss his options for breaking the lease for personal reasons.  He also signed the lease break addendum after knowing what it would cost him.  He was also fully aware of all the options of how to pay rent.  We offer free on line rent payment thru the tenant portal, which he activated.  [redacted] works in the banking industry so he knows the convenience of paying rent, any time, any where.   [redacted] and the Property Manager have had multiple conversations on various options of marketing this property to get it rented as soon as possible.  Hoping all these efforts will bring positive results soon.

As per the Lease Agreement,  [redacted] turned this claim into his car/renter's insurance company, which was [redacted].  The owner of the property was also contacted at that time of the incident, regarding the claim.  We have emails verifying that the owner's insurance company has...

been in contact with the claimant's, [redacted], insurance company.  This issue is between the two insurance companies,  not with Henderson Management.

The tenant could not rent until the 15th of February. This is against policy. We can not hold properties without a rent paying customer for more than 2 weeks. Secondly his application was approved with a cat.  They were informed they were approved and needed to bring in the Security deposit....

The notes in the system refer more than once to the fact that they needed a later move in date and they would check to see if their finances allowed them to move in earlier. To no avail apparently.I have discussed this situation with [redacted] and he did agree to the above statement.  We also agreed that we would refund his application fee and he would remove this complaint as it was not accurate.  The application fee was refunded 2/12/16.

Complaint: [redacted]
I am rejecting this response because:Thank you for your rapid response. There are several false statements made by HRME in their response. First, is that we didn't document properly. Attached is the original check-in sheet documenting the deficiencies and also the typed list dated 7/10/13 labeled Ref. 3 that was sent by e-mail using their maintenance request form on line. Also attached are photos of the general state of uncleaniness, pre-existing damage and debris left behind by others. The second false statement is that the "Property Manager had  thoroughly discussed  the consequences of breaking the lease". This simply didn't happen. I agree that I did have some time to seek legal counsel to review of the legalities of being charged $866.65 for breaking the lease, but what resolution could have possibly occurred before our move out date. Does HMRE really want their tenants to be forced to seek legal council every time they move out? If so, why would any one rent from them. The consequences of breaking a lease should be spelled out in the initial lease agreement and not force folks to scramble in the last months when they're in transition.  What concerns me the most is HRME business/profit model and formula; turn a "blind eye", make a cursory inspection on peoples move-in and then be unable to locate their "check-in sheets"; then lower the boom and nick-pick when people move out. What a brilliant, totally one sided, double standard formula for justifying taking security deposits. This spread across their entire rental portfolio over many years could really add up for them and amount to a lot of loss of security deposits in many folks who are struggling to make ends meet. 
Regards,
[redacted]

To Whom It May Concern:We are disappointed that [redacted] feels thisway.  We felt we were in the process ofworking this issue out when we received this dispute from the Revdex.com.   Henderson Management takes this claim veryserious and we would like to...

clear up a few items. 1)  [redacted] waspartially correct regarding the condition of the property at his move in. Therewere a few items that were left that belonged to the property, paint,lightbulbs, carpet remnants’, blinds, cleaning items etc that were to remainwith the property.  There was a desk anda water heater (not working) that should have been removed. All maintenancerequests submitted in writing, are reviewed and discussed with the propertyowners.  Owners are not required toaddress cosmetic issues, like spot painting and oil stain in garage, but arerequired to address fire, life safety issues.  Tenant was charged for removal of some additional items, because theitems were not documented correctly on his check in sheet.  [redacted] had brought to our attention concernsaround some of the items he was charged for upon move out. .  After reviewing the file, HendersonManagement and Real Estate credited him $535.04.2) On December 4, 2014, [redacted] gave notice that he wasmoving out.  The property manager hadthoroughly discussed the consequences of breaking the lease, which is a bindingcontract.  The lease would have ended6/30/2015.  At which time, he decided todo the lease break addendum option, which is substantially less than paying theremaining 4 months of rent on his lease.   The addendum was sent to him 12/8/14 @ 1:00pm, which allowed plenty oftime for legal counsel.  The lease breakaddendum was signed by both tenants on 2/27/15 and they vacated the unit thenext day, 2/28/15.  Again, we take these comments very serious and want to makesure that this misunderstanding has been resolved.

To Whom It May Concern:We are disappointed that [redacted] feels thisway.  We felt we were in the process ofworking this issue out when we received this dispute from the Revdex.com.   Henderson Management takes this claim veryserious and we would like to clear up a few items. 1) ...

[redacted] waspartially correct regarding the condition of the property at his move in. Therewere a few items that were left that belonged to the property, paint,lightbulbs, carpet remnants’, blinds, cleaning items etc that were to remainwith the property.  There was a desk anda water heater (not working) that should have been removed. All maintenancerequests submitted in writing, are reviewed and discussed with the propertyowners.  Owners are not required toaddress cosmetic issues, like spot painting and oil stain in garage, but arerequired to address fire, life safety issues.  Tenant was charged for removal of some additional items, because theitems were not documented correctly on his check in sheet.  [redacted] had brought to our attention concernsaround some of the items he was charged for upon move out. .  After reviewing the file, HendersonManagement and Real Estate credited him $535.04.2) On December 4, 2014, [redacted] gave notice that he wasmoving out.  The property manager hadthoroughly discussed the consequences of breaking the lease, which is a bindingcontract.  The lease would have ended6/30/2015.  At which time, he decided todo the lease break addendum option, which is substantially less than paying theremaining 4 months of rent on his lease.   The addendum was sent to him 12/8/14 @ 1:00pm, which allowed plenty oftime for legal counsel.  The lease breakaddendum was signed by both tenants on 2/27/15 and they vacated the unit thenext day, 2/28/15.  Again, we take these comments very serious and want to makesure that this misunderstanding has been resolved.

In response to [redacted]'s rejection - I am the Director of Property Management at Henderson so I respond to all escalations from tenants.  I am also the direct manager of the person [redacted] was having an issue with so I am not sure why he is upset as to who responded to his complaint.  When he speaks about Henderson charging him more money I need clarification on what he means by this.  To date there have been fees and rent waived.  There have been no new charges to [redacted] other than his rent for June.  Henderson has not confirmed or denied culpability, we are just trying to work with [redacted] to determine what has taken place and what he wants from Henderson.  Our lease documents are a stamped signature rather than an original signature and at times they are stamped after the tenant has already signed the document.  I am not sure what he is saying about refusing to show him our copy, we are always happy to provide tenants with a complete signed lease document.  He must have a copy of the completed document since he supplied a copy of what he is calling a reverse signature.  The reverse signature usually happens when a document is scanned and the signature has bled through the paper so the scanner picks it up.  We do not change the verbiage of our lease document for tenants and [redacted] has not provided any correspondence to me showing he was promised any word changes.  The only documentation provided to me of promises made by the previous property manager, that had not been delivered on, was the 2 weeks of free rent; this has been rectified.  There was an electrical issue in the NE room of the property that also affected the heat during the winter.  It did take a couple of tries with our vendors to get this fixed.  The original vendor called was a heating contractor however the issue ended up being electrical.  The original work order from the tenant came in on 12/8/16 and the heat contractor was there on 12/9/16.  The electrician then fixed the problem on 1/13/17.  I am not sure why there was a delay between the heating contractor and the electrician.  The property manager dealing with the issue is no longer employed by Henderson so I have no way to get this answer.  It is stated that there was no heat or electricity yet this issue affected only one room not the whole property.  I do not have any proof or knowledge that the tenant had to move to a different location during the month that this was an issue.  There was a statement made by the tenant in the work order about the electrical that they would be away during the holidays.  I also do not show that [redacted] has requested any compensation for their inconvenience and this is where I have been asking what he wants, to which I have not received an answer.  The city code he is stating that was violated was a landscape violation related to mowing the property.  This has been addressed.  I sincerely would like to hear from [redacted], in one short statement, what he wants from Henderson so he feels he has been treated fairly.

I have a meeting scheduled with this client on Wednesday, September 27th at 2 p.m. in our Loveland office to try to resolve this dispute.

Thank you for the opportunity to respond and to clarify the quality and care with which Henderson Management and Real Estate LLC. applies to this and all properties we manage.The tenants occupied the home for two years. The tenants received the original list of items charged against their deposit...

with specific itemized charges related to their lease obligations. After several verbal conversations and several requests to submit a list of contested issues and charges in writing, the tenants submitted a written "Contested Charges" itemized list on August 12th, 2015.  Henderson Management investigated each item and responded on August 14th, 2015. We responded to each line item explaining the charges.A full inspection was conducted and photos taken one day after the tenants moved out. In the two years the tenants occupied the home, four separate inspections were done.  Two annual inspections, one move-out inspection and one 90 day inspection that is conducted near the first 90 days of the tenancy.   Notes and photos were taken at each of these inspections. The photos and notes demonstrate the declining condition of the home, especially the exterior over that time period. Per their lease, the Tenants were responsible for all landscaping, lawn, shrub and weed care.  Upon move-out, the lawns were dry, damaged and uncut. The trees were showed no sign of being trimmed at all in two years, and all landscaping and garden sculpting was overgrown with weeds and saplings to the point that you could not see the fence line or the gardens. Three trips were made to remove yard and landscaping waste and debris while tenants were only charged for one trip. The owner had to absorb these costs related to the outdoor landscaping required to return the home to safe and livable conditions.  At the time of move-out, hundreds of items of trash, rotten food, furniture and debris were left in the front of the home, side yards, back yard, garage and basement. The tenants were contacted and were informed that they would be responsible for removing of all these items. Tenants bagged up the garbage in the front yard only.  All of the side yard, back yard, storage shed and garage items remained, requiring clean up and haul off. Three trips were made to haul junk and debris. Tenants were only charged for one.Internally, gooey yellow food stains were found on walls of the kitchen and the ceiling of the living room , which required painting to cover. All walls, window sills, baseboards, appliances, floors, tiled surfaces, bathrooms, fixtures, windows, window sills, cabinets and drawers required cleaning and dusting if not painting. Carpets were not vacuumed and other flooring was not swept or mopped. Tacks and nails and tape as well as over a hundred tack anchor and nail holes were left on the walls. Appliance were left unclean and unmoved in order to clean walls and flooring. In addition. The gas fireplace  was not in operation prior to move-in  and remained inoperable at the owner’s request.   At some point in their tenancy, they burned a wooden logs in the fireplace (the burned logs were still in the gas fireplace at time of inspection and photographed) causing damage that could not be repaired. The gas insert is no longer repairable due to this burning. However, tenants were not charged for this damage but were only charged a service charge for the fireplace technician to inspect the damage for safety purposes. Henderson Management not only responded to every reasonable request for maintenance from the tenants, we responded in reasonable time and at no cost to the tenants. During the two year tenancy, the tenant's requested and received service for over 50 repair items during 13 service trips.Tenants contested items in every category of lease related charges. After all disputed items were investigated and related documents and photos were supplied,  Henderson Management refunded the tenants $275.00.

Do not rent from these money hungry sm. We have been renting for the last year. Always paid rent early not late ever all utilities paid on time never an issue. We paid $200 to rent a roll off to clean up the yard and all of the neighbors around the property have said its the best the house has ever looked. Now for what they have done.... there is a "sun porch" we have been asking for them to fix for Oh 9 months due to 6 inches of water in between the windows and mold growing in them. They say oh well we will get someone out there...this goes on for 10 months. We contacted them 12/1/14 to let them know we would like to break the lease that ends 2/28/15 we knew it would be a pain but we bought our own house and needed to move prior to the lease expiring. They decided we would be required to pay a 30% re marketing fee, and be on the hook until the place is rented. Ok fair enough well now the owner wants to sell and they will not attempt to re rent! OH but now we want to sell so we need to have someone come look at the moldy windows and we have to do it this day this time deal with it. Ok so now house is up for sale and they need to show the house, how much do you love 8 strangers standing in your living room when you are working from home? OH and they don't take off their shoes and the floors are soaked (no doubt this will come out of our deposit.) They show the house all day every day while we are required to pay the rent and give you no way out. Never ever ever rent from these people or make lease term changes to allow a lease break and when they are allowed to enter. We will end up moving out 6 week early paying for the rent and utilities and they have done nothing to work with us and we all know the deposit wont be returned.

Complaint: [redacted]
I am rejecting this response because: I didn't get contacted by whom I requested to be contacted by. After finally being contacted all they want to do is charge me more money and deny any culpability. I strongly believe that they post signed a document as the copy I had did not have a signature when I was refused access to see their copy and that every page after is blank with a reverse signature on their copy. or if not that at least didn't change the wording like they promised and then never signed and delivered it in person. (see attached) I'm also rejecting it because they won't make good on things discussed with previous manager who mysteriously disappeared after breaking contract by not maintaining housing to legal acceptable standards after being told multiple times and having two months to do so. They are contesting that I am still in contract and owe them this or that after everything they have done (e.g. no electricity or heat for 2 months causing us to move elsewhere (uncompensated) until they fixed it (which a real electrician did in about an hour or two) not delivering the lease or contract, not signing it on the 30th while we were there at the end of the day, refusing to change contract language that I considered illegal, and not maintain the basic standards to meet city code, of which they got an official notice. 
Regards,
[redacted]

Thank you for the opportunity to respond and to clarify the quality and care with which Henderson Management and Real Estate LLC. applies to this and all properties we manage.The tenants occupied the home for two years. The tenants received the original list of items charged against their...

deposit with specific itemized charges related to their lease obligations. After several verbal conversations and several requests to submit a list of contested issues and charges in writing, the tenants submitted a written "Contested Charges" itemized list on August 12th, 2015.  Henderson Management investigated each item and responded on August 14th, 2015. We responded to each line item explaining the charges.A full inspection was conducted and photos taken one day after the tenants moved out. In the two years the tenants occupied the home, four separate inspections were done.  Two annual inspections, one move-out inspection and one 90 day inspection that is conducted near the first 90 days of the tenancy.   Notes and photos were taken at each of these inspections. The photos and notes demonstrate the declining condition of the home, especially the exterior over that time period. Per their lease, the Tenants were responsible for all landscaping, lawn, shrub and weed care.  Upon move-out, the lawns were dry, damaged and uncut. The trees were showed no sign of being trimmed at all in two years, and all landscaping and garden sculpting was overgrown with weeds and saplings to the point that you could not see the fence line or the gardens. Three trips were made to remove yard and landscaping waste and debris while tenants were only charged for one trip. The owner had to absorb these costs related to the outdoor landscaping required to return the home to safe and livable conditions.  At the time of move-out, hundreds of items of trash, rotten food, furniture and debris were left in the front of the home, side yards, back yard, garage and basement. The tenants were contacted and were informed that they would be responsible for removing of all these items. Tenants bagged up the garbage in the front yard only.  All of the side yard, back yard, storage shed and garage items remained, requiring clean up and haul off. Three trips were made to haul junk and debris. Tenants were only charged for one.Internally, gooey yellow food stains were found on walls of the kitchen and the ceiling of the living room , which required painting to cover. All walls, window sills, baseboards, appliances, floors, tiled surfaces, bathrooms, fixtures, windows, window sills, cabinets and drawers required cleaning and dusting if not painting. Carpets were not vacuumed and other flooring was not swept or mopped. Tacks and nails and tape as well as over a hundred tack anchor and nail holes were left on the walls. Appliance were left unclean and unmoved in order to clean walls and flooring. In addition. The gas fireplace  was not in operation prior to move-in  and remained inoperable at the owner’s request.   At some point in their tenancy, they burned a wooden logs in the fireplace (the burned logs were still in the gas fireplace at time of inspection and photographed) causing damage that could not be repaired. The gas insert is no longer repairable due to this burning. However, tenants were not charged for this damage but were only charged a service charge for the fireplace technician to inspect the damage for safety purposes. Henderson Management not only responded to every reasonable request for maintenance from the tenants, we responded in reasonable time and at no cost to the tenants. During the two year tenancy, the tenant's requested and received service for over 50 repair items during 13 service trips.Tenants contested items in every category of lease related charges. After all disputed items were investigated and related documents and photos were supplied,  Henderson Management refunded the tenants $275.00.

After living at one of Henderson's properties for nearly a year, I have come to the full realization that they are the definition of a 'Slumlord'. I should have known not to go with them after the first experience. A friend and I had just moved to Loveland and were in quite a hurry to find our own place. We had found one through HMRE we were very interested in and were told all we had to do was talk to the leasing agent for that apartment and drop off a deposit the next day. My friend and I have all our information e-mailed to the leasing agent that night by 6PM (closed I know). The next day we waited patiently for a call, by 11AM heard nothing and decided to call. We were told that the leasing agent ended up not coming in today and the front desk person was short and rude over the phone. As I said before, we were in a hurry to find a place, so we went down to HMRE's office with the check. Again we got to talk to the extremely rude front desk person, she informed me that the apartment I brought her a check for was unavailable. I asked how this could have happened and was told another agent went ahead and accepted tenants right before we stopped in for this place. We were told our application fee was not refundable, and they continued to be rude to us even after the entire ordeal. I talked with one of the agents who shows properties and she assured me the company would do anything they could to get me into a nice place and give me continuous GOOD customer service...HA. Well I believed her and she scheduled three places to be viewed the following Monday. Two were absolutely filthy, people still living there and I'm not sure if they even knew Henderson was showing the place. The third seemed ok and it is the one we decided to go with. They told me they would try and prepare the apartment quickly for me as there was only cleaning left to do, in fact they stated specifically they would have it done one week before the planned move in date. Well that day came up and I showed up at 8AM to pick up my key, of course I get to talk to our friendly (extreme sarcasm here) front desk lady. She is short and rude right off the bat, most likely because she remembers me from before and also remembers how she acted so she could repeat my experience. She rudely tells me I will have to wait my week and they are not willing to do ANYTHING for me at this time. So I patiently wait my week, pick up my key after an hour of waiting on them in the morning and FINALLY get to move in. First of all, I am super confused when I walk in and the place is still dirty from the person before. The carpets look like crap to say the least, and the paint was chipped and dirty all over. I asked why I had to wait a week to move in when the cleaning obviously wasn't done, and this is when the HMRE experience really set in. Regarding the paint issue there was never a sorry said to me even though it was promised to be done. When I asked for something to be done about it, they had the idea I move all my newly moved in things OUT of the apartment for a few days while they repaint, then move it all back IN! I laughed (in my mind) and asked if they are willing to move all my things out and back in for me, of course they said no. Instead they suggested "how about we have you paint!". So I'm like, yeah sure I don't have to do it all at once but I can at least work on the parts that drive me crazy. They offered me $200 to paint a 900+ sqft apartment, NOT including the cost of paint supplies. I responded asking them to contact some local companies and get a bid for this job, then maybe they can reconsider the ridiculous $200 payment they offered me. They battled with me and told me they cold do nothing, so at this point I'm like.. great I know once I move out they are going to dock my deposit for this because I can already tell how horrible of a company they are. I began contacting HMRE through e-mail as I don't have the time to go in there consistently to be lied to. I'm quite glad I decided to go with e-mails because now I have tons of e-mails from the 5 different rental agents I have had to deal with.. Which is my next topic. In the now 10 months I have been at my apartment, I have had FIVE different rental agents. Again.. five DIFFERENT rental agents. All of them equally as crappy too which is the sad part. My next experience living at the apartment was that my neighbor below me liked to play loud music early as heck in the morning (8-9AM.. Blaring). What was weird was whenever I made to loud of a movement in my own apartment, they would bang on their ceiling (my floor) to get me to be quieter. One morning after a few weeks of dealing with the music on and off early, it was to the point I couldn't even sleep on the one day I had planned on it. I got up, I banged on the floor, and they banged back at me. Two minutes later the person living downstairs (not even on the lease) runs up and says to me "is that how we communicate here?" and I responded to him "that is how you have let me know I am being loud, so I guess so". He did not like, and proceeded to go back downstairs and turn his music up more. I was quite baffled, and banged again. Another 30 seconds later banging at my door, their is my neighbor from downstairs again. He begins to verbally harass me saying he will beat my [redacted] and many more things which I will not go in to. But I will let you know I am a little dude that could care less about fighting, nor could I believe someone twice my size was talking like the biggest bad [redacted] in the world. Anyways after harassing me some more I close the door and he goes back downstairs. The music continues, so at this point I am no longer in sleep mode, I am awake.. 8:30AM I believe. Since the only thing that would drown out his obnoxious music was my own music, I went ahead and turned it on. It almost seemed like it became a music battle because once I turned my on to the point of it drowning his out in the higher frequency range, he began to turn his up more and more. He screamed at me through the floor and continued to threaten me. And yes, you can hear people through the floor at this horrible apartment. Luckily that day it stopped, but this music battle continued for the next couple months. What made it stop on my end was one day I woke up about 10AM and turned my music on quietly. The music was coming from a 40watt rms amp hooked to two 6" speakers with 2" tweeters. Not loud, you literally could not hear it standing outside my front doors (that have huge gaps around the edges that I asked to be sealed and was crappily done). So here I am laying on the couch quietly listening to music, and all of a sudden I hear someone banging on my door. I get up, turn down the music like I would in any instance to respectively answer the door, and there is my neighbor from downstairs. The one thing he says to me "You get it" and walks downstairs. Obviously he was referring to me just turning down the music before answering the door, but that is all he had to say. So I go right back to what I was doing. Two minutes later aggressive banging on my door now. I am tired and grumpy, so I get up and I yell at him to f off and that I don't need to be dealing with his BS at the moment. This aggressive person who has threatened and harassed me before decides to break my door in, then just walks back down in to his apartment downstairs. I call the police, and right away I try and explain what was going on. Apparently I made the mistake of looking in to my rights as a citizen because when I mentioned that I DID do some research because of this continuous issue the police officer of "29 years on the force" told me to shut up and quit doing his job. I asked what could be down about the situation and was told absolutely nothing because I am a renter and one other thing.. I was told I COULD file for harassment, however the 29 year on the force cop tells me straight to my face "You will not win that case because you told this man to f off". I laughed, but then thought about it for a sec.. Oh yeah I guess your right freedom of speech means nothing just like any person can be a police officer, good or bad, and this was a prime example of bad. The cops leave and all that was done was the person downstairs was ticketed for breaking in my door. I found out later that the person who actually broke in my door, the aggressive threatening neighbor who doesn't actually have his name on the lease, wasn't even fined for it, but the female he lives with was!!! Now that set me off because although the girl hates me just as much as the guy, she did not do it. I let HMRE know about this problem and was actually given a written warning for violating their policies by saying "f you" to someone banging on my door. They did not protect me at all. I also asked them about moving because I did not feel safe about myself or my belongings after my door was broken in and no consequences were held to the person who did it. Henderson Management began to tell me, word to word, they could do nothing about this issue it was in my hands. This was the response I continued to get for WEEKS after I no longer played music, but the neighbor continued to blast it daily. They asked me to get third party reference, so I contacted the friendly local police several times and then let HMRE know about it.. They STILL responded with it was in my hands and since they person below wasn't their tenant they could do nothing but ask them to stop. The noise continued, and so did my headache. In fact so did the e-mails, but that's where all the new agents come in. I would quit getting replies and have to call in and ask why no one is responding to me, just to be told "oh you have a new agent!". Then this agent would be unaware of the issue and jump to their own conclusion. One lady had the guts to tell me I was irresponsible because I asked her specifically to get me a copy of police reports for a noise complaint that happened while I was on a vacation in Hawaii, a copy of the lease in which I had asked for twice before, and also a copy of the move in inspection sheet that I should have been given five months beforehand. I literally laughed again at this e-mail because sitting in front of me was my copy of the lease.. UNSIGNED. I held my tongue, I paid for a copy of the lease from their end hoping it would also be unsigned, but they still proceeded to tell me I would have to obtain my own copy of the police report from the police station by paying, after [redacted] had told me she would send me a copy. Here is me.. baffled again. Then a few days later I got a new rental agent! I liked him right off away because he actually requested and took the time out of his day to make a meeting. The meeting got me no where just like every other conversation or issue brought up at HMRE, but I had a little faith he would actually try to help me. Another problem that stemmed up at this time was our hot water was not working. It would work for 5 minutes of a shower then cut to freezing ice cold. Submitted a maintenance request, waited a month and was told "we will be getting back to you on this". Waited two weeks, e-mailed them asking whatsup. I was told by [redacted] he would personally contact the building owner and get this problem fixed. To this day it is still not fixed, and I have sent 3+ e-mails regarding the issue. With my newest agent of about 1 month ago, I requested they drop the lease because of my experience with them, the neighbors, and me waiting 8+ weeks for my WATER to work properly. This person told me "sure you can break the lease, it only costs $800!". They should have defaulted by this time and allowed me to move out because of the lease stating after 10 days of an unfixed maintenance request they are liable to let me out.. they sure as heck did not ;) This is just a short summary of my 10 month experience of living at an apartment managed by Henderson Management Rental Estate. The last thing I will say, and the reason I have finally decided to write this up is that the past week my roommate and I have been trying to locate their new office so we can submit our notice of non-renewal. They are no where to be found, the fort collins location locked on a Monday at 11AM, all phone numbers I have go straight to voicemail, and no voicemails have been returned. I checked my mail just before writing this e-mail to see a piece of mail from HMRE. Opened it up, and it was a notice of renewal for our property. It says we have until April 18th, 2014 to submit it (today is 4/14/14). The best part of their letter is how it says we are already late on our renewal notice because our lease ends on May 30th according to this document. LUCKY FOR ME!!! I HAVE STUDIED THE LEASE BY NOW :D My lease ends June 30th, again they have messed up and plan on charging me extra for a problem they have caused. Please do not move in ANY property managed by Henderson Management Property Rental Estates in Loveland or Fort Collins Colorado.

HMRE has policy & procedures that we have in place to ensure that all prospective tenants are treated equally.   It is our policy to try and work to a solution of compromise with an unsatisfied customer.  I have personally spoken with Mr [redacted] and refunded his application fee, with the understanding that this was resolved.

[redacted] and [redacted], along with the property manager all discussed the Security Deposit Disposition.  The following items were discussed and agreed upon:The owner waived the lease break fee along with other fees, over $400Refunded them $151.52 on carpet cleaning charge,...

($51.51) and $100 concession on cleaning fee (as agreed upon)Lock changing fee remains the same as per lease agreementThey were not charged the full amount of the clean up fees, for the yard (pictures can be provided)  Henderson Management feels that the owner was more than fair with the Security Deposit Refund and felt that this matter had been handled very professionally.  All these items were discussed and agreed upon by [redacted] & [redacted].

We were able to amicably settle our dispute with Henderson Property Management through the city of Fort Collins Landlord/Tenant mediation service. I would recommend using Henderson Property Management for managing your property, or for renting/leasing a home. The Fort Collins Landlord/Tenant mediation service is a voluntary program so the fact that they were willing to cooperate and participate speaks volumes about their desire to positively work with their customers. Henderson Property Management are good property managers, I recommend using them.

we have lived in an apartment building mananged by Henderson they really didn't care about the up keep of the place the laundry room was not taken care of our apartment had reoccurring mold issues it kept coming back the closet doors kept falling off the hinges they charged you a 5.00 upkeep fee outside that was for your patio area these apartments flood easy do to poor pump issues they lack on getting things done on a timely manner they charge you something totally different for your monthly rent and they love to rack on the rent charges I will never rent from them they are not professional to work with at all and don't care about there tenats they just want your paycheck

I lived in a property owned by Henderson Management for two years. My roommates and I took very good care of the property, keeping it clean and paying our rent on time every single month. When our lease was almost up Henderson gave us the option of leaving early and having a new family move in, which we agreed to because we had all graduated from UNC by that time. We cleaned the house, and one of the staff at Henderson did a walk through of the property and said we had done an excellent job, and that we could expect all of our deposit back because they would not need to fix anyting (our deposit was about $1450). After we agreed to this and the new family had already moved in, Henderson charged us for the entire month that the new family was living there. They also only gave us $200 of our deposit back for things like "new locks", and professional cleaning (which they had no receipts for of course). This is the most unethical business I've ever worked with in my life, and the fact that Revdex.com gives them an A- absolutely appalls me. You have been warned, rent at your own risk.

To Whom It May Concern:1. The chalk drawing on the basement wall was not noted on the check-in sheet so will remain as a charge.  $65.00 in labor2. Henderson will refund the $1.00 for the light switch cover even though no stickers were noted on the check-in sheet3. Henderson will refund the $54.00 in labor for installing the 2 blinds in the upstairs bedrooms.  There were no charges to you for materials4. Henderson will refund $100.50 or 50% of the cleaning charges.  There was 5 hours of cleaning that needed done on the stove/oven, refrigerator, kitchen cabinets and doors, shower, tub, toilet bases as evidenced by the photos attached to the previous response.  Henderson feels this is a fair compromise to compensate for anything that was dirty upon move in.5. The carpeting did have stains upon move in however that is why Henderson did not charge you for any stain removal when the carpets were cleaned upon your move out.  You were charged for a standard carpet clean per your lease agreement so no refund will be issued. $364.00 in labor.  Attached are photos of the carpet prior to your move in showing that while there are stains they were in good condition.Following are the charges to your security deposit with justification for these charges that were not addressed in your complaint.1. Lock change - $78.85.  This is a charge outlined in your lease agreement.2. Utilities - $41.93.  This charge was paid by both Henderson and tenant.  Tenant has been instructed to call the City of Fort Collins for a refund3. Furnace filter change - $5.00.  This charge will remain as this is a requirement of tenant per the lease agreement.This addresses all charges that were made to your security deposit.  If this resolution is accepted Henderson will cut a check to you for $155.50.Julie L. D[redacted]Director of Property ManagementHENDERSONDirect Line - [redacted]email address: [redacted]