Henderson Management and Real Estate LLC

Complaint: ***
I am rejecting this response because: the chalk drawing in the basement and the sticker on the light fixture were there upon move-inFrom the information gleaned from the neighbors, there were at least children living in this home before us, and these things are from themThe blinds were not there upon move in, all windows were bareWe added blinds for privacy, so it is ridiculous that you would charge us for thoseRemove them from the windows and rent the home with bare windows again if that is an issue. The house was disgustingly dirty when we moved in, and I complained about this condition immediately, with zero resolution offeredI will not drop the complaint, and I believe it is unethical to charge us for cleaning a home that was filthy when we moved inThe carpet was also heavily stained upon move-in, which was illustrated in the check in sheet
Regards,
*** ***

Our policy is to educate every prospective tenant about our"automatic Disqualifiers" prior to having them pay the $application fee per applicant(Forexample, judgements, tax liens, collections from utility companies, otherlandlords etc.). Part of the
applicationfee is the credit report that is required on all prospective tenants. Once they are educated on our process, theapplicant can make the decision on whether to pay the application fee and fillout the application or not. In thiscase, we went back to the call logs and found only one record of theprospective tenant callingThe records also show our leasing department leftthem a voice mail regarding the Automatic DisqualifiersWe are very pro-activeregarding customer complaints, that is why we have an extensive call logprocess We have checked ourProperty Management system for any records of submitted applications and thereis no record of them having submitted one or having their credit reportpulled. Without those two items, theywould not have been denied. We take these comments very serious and we are sorry thatthey felt this way

To Whom It May Concern:I have attached files to this email response. The first file is a copy of the complainant's lease agreement with Henderson Management. The second file is the Security Deposit Disposition statement that was sent to the claimant showing what charges were made
against their security deposit. The third file is a copy of Henderson's response to their dispute and it includes pictures of items that were charged. The dispute letter was mailed late last week.Please let me know if you need anything further from me concerning this complaint.Sincerely,Julie LD***Director of Property Management*** ***

Complaint: ***I am rejecting this response because: I do not believe this to be a fair compromiseWhile I did not notice chalk drawing on the basement walls, and therefore did not include it in the check in sheet, I will certainly not cop to that kind of disrespectful behavior on the part of my childrenI would like 50% ($32.50) of that unreasonable labor charge refunded, as it couldn't take more than minutes and a wet cloth to remove chalk from concrete. I accept the $refund from the blindsI would like a 75% refund on the cleaning charges of $150.75, as the majority of the list provided of items that needed to be cleaned were marked as filthy on the chesheetAdditionally, I would like 30% of the carpet cleaning cost refunded ($109.20), as the carpet was filthy upon move in and I complained about this multiple timesAlso, I have called City of Fort Collins separate times, and they have only received my payment of $for the final bill, and nothing from HendersonAs a utility account associated with my name and credit, I will not ask for a refund and leave that record in the hands of HendersonTherefore, a refund of that amount is due to me from Henderson. In total: $- half of the chalk cleaning labor$- refund of the blinds installation labor + light switch$- refund of 75% of the cleaning fees$- refund of 30% of the carpet cleaning fees$- refund of the final City of Fort Collins bill, which I paid__________________$refund due to tenants to settle this matter. Thank you for your time. Regards,*** ***

Henderson Management and Real Estate charged more than the "industry standard" for carpet cleaning We provided five quotes from local carpet cleaners, all of which were significantly cheaper than what we were charged
According to the rental agreement, the tenant is responsible for the cost to re-key or replace locks upon move outInstead of charging us to rekey the locks, they replaced ALL the keyed door hardware, which was significantly more expensiveWhen we disputed it, they said that ONE of the interior doors was damaged, but provided no proof When we left there was no damage, and we feel we should have only been charged to rekey the property
Upon vacating, we thoroughly cleaned the premises according to specifications We were still charged for two hours of cleaning In our written communications with the cleaning agency, we were told that Henderson Management and Real Estate contracts up front for a specific amount of time The cleaning lady was apologetic and

Henderson Management rented my family a property from out of state, and we were only able to view the property via ***Once we moved in, we were dismayed at how dirty and poorly maintained the property wasWe complained immediately, but were told we signed a lease and would have to deal with itUpon move out, Henderson decided to charge my family the cost of fixing all the issues that were present when we moved inI have a chesheet to prove that the issues we are being charged for were there when we moved inHenderson is a predatory company that attempts to charge its customers to recoup the costs of maintaining rentalsI was charged $for cleaning and maintenance for issues that I did not cause

Horrible and unprofessional customer service! We have been dealing with them for over a month to find out why they withheld certain monies from our security depositWe have called and emailed them multiple times and are continuously ignored! We were perfect tenants; we didn't cause any issues, always paid our rent on time, and left the home in the same condition we rented it in (with the exception of wear and tear and a few carpet stains that we agree we are responsible for)Do not rent from them if you expect to get your deposit back! They will charge you for things and then refuse to show why they charged you for it! Also, Audrey P***, I am NOT a scammer as you say all of the star ratings areI am a real person who rented from Henderson and had a HORRIBLE experience

I was urged to fill out an application and pay a $app fee before viewing the property to hold my spot as first in line for the propertyNo one showed up to the showing to let me in (glad I left work for this...)Then I get a call saying that my app was approved, but the property is no longer availableI now cannot get a call back regarding a refund for the application feeI was absolutely scammed out of $by Henderson

Rented z house from them on 3/27/Have had so many problems with this houseThe carpet was never cleaned and the sink in the master bath has been full of water for days Because I got upset with them, they now REFUSE to fix anythingI am now going to complain to the health dept.This is a horrible management company, do not rent from them !!!

We have attempted to contact Henderson multiple times to determine why they withheld certain amounts from our depositOur emails and phone calls go ignoredWe asked for photographic proof and no one replies

I paid rent early every month for yrsWhen I moved out they kept dollars of my depositWas told dollars to clean sqFoot of csrpetCleaning the place which I spit shined down to making sure all light ulbs worked charge for someone to walk in and say I was moved out180charge for someone to walk thru to say what was wrong with the place that had nothing to do with me rentingTree over hanging trim needed painting etcWe even cleaned guttersI confronted shirley about clraning fee and broken screen we even spackled nail holesShe then says oh teah we didnt have to clean and reimbursed me more dollars thats still dollars I am outNot a very respetful business in my opi nionWould not reccomend them

This is Julie D***, Director of Property Management (***) I have contacted *** *** via phone on different occasions (5/31, 6/and 6/6) and am trying to work out an agreeable solution to ***'s issues As of today I will only communicate with him through email
as he has been recording our telephone calls without telling me he was doing so I have an email sent to him as of today that states we are waiving his re-marketing fee for breaking his lease agreement and we have given him a week rent credit I asked him what else he is requesting and as of yet have not received a response

If you are a tenant, this is a terrible management company While my experience was not *quite* as bad as many of their reviewers', it was still pretty bad The company has a good sense of what is legal, but absolutely no moral or ethical compass whatsoever First, their lease is pages and pages long, often trapping unsuspecting tenants into situations and agreements because tenants don't read the entire lease READ IT!! If you plan to rent from this company, you NEED to cover your legal bases and know exactly what you are getting into Second, don't count on the company maintaining the yard of your apartment complex AT ALL The previous landlord took great care of the yard, but once Henderson took over, it looked AWFUL I and my neighbors complained and complained, but they have never taken any care at all Moreover, recently they began charging the four units a $a month each water fee but don't use any of that $to water the lawn, so it's brown and looks horrible Third, they are likely to use every strategy they can to refuse to give you your deposit back This has been widely complained about in other forums They won't allow you to clean your own carpets, but charge a carpet cleaning fee of about cents a square foot, whether or not the carpet needs cleaning In my case, this turned out to be about $dollars for a bedroom apartment When you leave, TAKE PHOTOS and date stamp them It is widely reported that they blame and charge tenants for previously existing needed repairs and cleaning that doesn't really need to be done In short, if you choose to rent from these folks, cover your bases, expect to be treated badly, and don't expect to get your deposit back

This company was not easy to work withThey charged me outrageous ratesThe overpriced paint job was uncompleted, forgotten ceilings and missed trimAs it was rented out and managed by this company, I did not know until it was too late to do somethingAfter firing them I never received my $maintenance depositThey absorbed all the money received from the rentersI had to go back and ask for the warranties on the hot water heater and refrigerator, as of today I have still not heard from them or received the warranties

I paid rent early every month for yrsWhen I moved out they kept dollars of my depositWas told dollars to clean sqFoot of csrpetCleaning the place which I spit shined down to making sure all light ulbs worked charge for someone to walk in and say I was moved out180charge for someone to walk thru to say what was wrong with the place that had nothing to do with me rentingTree over hanging trim needed painting etcWe even cleaned guttersI confronted shirley about clraning fee and broken screen we even spackled nail holesShe then says oh teah we didnt have to clean and reimbursed me more dollars thats still dollars I am outNot a very respetful business in my opi nionWould not reccomend them

I would like to thank *** *** for letting us know that we had a broken procedure We have since corrected it I tried calling her July 29, and left her a voice mail message requesting her to contact me regarding this situation, but still have not heard from her
We refunded her application fee of $on August 1, We are always striving to improve our customer service

The tenant could not rent until the 15th of FebruaryThis is against policyWe can not hold properties without a rent paying customer for more than weeksSecondly his
application was approved with a cat They were informed they were approved and needed to bring in the Security depositThe notes in the system refer more than once to the fact that they needed a later move in date and they would check to see if their finances allowed them to move in earlierTo no avail apparentlyI have discussed this situation with *** *** and he did agree to the above statement We also agreed that we would refund his application fee and he would remove this complaint as it was not accurate The application fee was refunded 2/12/

This company is awfulAll of their staff is rude and if you rent from then they pass you off to a new agent every month, one who knows nothing about anything pertaining to your propertyThey will rip you off and they never repair anything right

DO NOT RENT A HENDERSON PROPERTY Great if you are a property owner - horrible if you are a renter My wife & I are incredibly neat, clean, and responsible We needed a short-term rental (months) while closing on our house Despite leaving the rental cleaner than we found it, they still charge a mandatory $cleaning fee, $to change the air filter we already changed at move-out, $carpet cleaning fee, and way more....no matter how immaculate you leave the property they will do everything they can to ensure you will not ever see your security deposit The customer service, competence, and professionalism are non-existent with the office staffWant to read honest reviews - check out the Yelp reviews of this place

I recently rented and my leasing agent, J Wright was the most professional, customer oriented employee I have encountered since living in the state of CO! She takes the tenant issues seriously and goes beyond the call of duty to get them taken care of She is definitely a true asset for Henderson property management!