HH Gregg Appliances, Inc.

Review: hhgregg sold us a gas range delivery kit for a gas range at the price of $29.99. what we received was a flex gas line (with out a bag) with no gas fittings.(the line looked like it was used) A gas kit at a hard wear store contains all the fitting needed for about $20.00. A flex gas line with out the fittings is about $7.00. hhgregg is not only over charging, but are telling people that they are getting a kit when they still will need the required fitting to hook up the gas stove. I feel this is false advertising. The fitting cost $10.00 at a hard wear store.I went back to the store at 9951 mountain view dr. west Mifflin, pa. 15122, and was told that the line only was sold as a kit. I called the main office at 1-800-284-7344 but no phone rep. replied. I have $40.00 now in the so called kit.Desired Settlement: Refund and for hhgregg to start giving a complete kit at the cost of $29.99 and stop riping off people.

Business

Response:

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range kit.I apologize for any misunderstanding. She may have the option to return the kit for a refund within 30 days of purchase. We recommend that she take the kit, the packaging, and the purchase invoice to the store and speak with the store management for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: On November 26, 2013, I purchased a stackable Whirlpool washer dryer from HH Gregg's Falls Church, VA location. During the delivery, an HH Gregg representative, put his full body weight on the overhang of my stone countertop causing it to crack off. The delivery man, [redacted], reported the incident to his insurance company so I may be reimbursed once the repairs were made. His insurance company, [redacted] denied the claim because they "did not have proof" that he broke it. HH Gregg representative, [redacted], who had been active in following my case has not returned calls or correspondence with regards to my reimbursement. I sent receipts, pictures of the damage and detailed outlines of events. I've spent countless hours to resolve this on top of the time it took to get the repairs made.The receipts for replacement and installation of the counter total $947. This disgusting company broke my brand new countertop the second day I moved into my rebuilt house after being displaced from a fire for nine months. They had the audacity to send me through a contractors insurance. I complied. Now they've gone silent as though I should just disappear as they ride into the sunset with my customer loyalty. HH Gregg will be embarrassed in reviews and in court because there are more audacious details then those outlined in this short complaint.Desired Settlement: Reimbursement for $947 I spent to replace the counter top HH Gregg broke. A written apology for dismissive treatment and the lack of regard for my property, time and financial resources.When I file in small claims court on Monday May 25, I will seek additional damages less this is resolved by then.

Business

Response:

I have received your letter regarding [redacted] concerns.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our company is not liable for any damage that may have occurred.

It is my understanding that the insurance company denied the daim. Our representatives are not authorized to override decisions made by the insurance company. Ms. [redacted] may have the option to file a claim with her homeowner's insurance.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: I purchased a refrigerator, but it would not fit into my kitchen so I refused delivery (11-28-2014). I was advised that a credit would be initiated when the refrigerator returned to the warehouse. I called the sales associate ( [redacted]) on 11-30-2014 to follow up on the credit request and she advised me that the credit was processed and I should receive that in 3-7 days. On 12/4/2014, I spoke with the store manager at the Jeffersontown, KY location ([redacted]) and he said that the credit was not processed so he would put in a request from the corporate office. I have still not received credit for the product that was returned and I wish for resolution.Desired Settlement: Refund Credit Card ASAP

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and this has indeed been resolved.

Regards,

Review: I purchased a warranty from hhgregg for my Asus Transformer Book 2 in 1 tablet and laptop. My screen cracked so I called the company they use. I bought the premium service plan. These are some of the rudest and nastiest customer service agents I have ever encountered. First you have to wait for them to send you a box that can take 5 days or more to get here. I asked could the box come in less time, the rep was very nasty. I use this for school, so I waited 7 days to be exact for the box then I had to pack it and find a UPS store to drop the box off or I would have to pay for pick up. How is this hassle free. I just got my laptop back yesterday and the only thing they did was fix the crack the touch screen still does n`t respond. I had to call them back just now and again a nasty agent said I would have to wait for another box, which could take 5 - 7 days again. Then plus the wait of it to be fixed which took 2 weeks. I asked the agent could they rush the box since this is the second time he rudely said NO., gave me the complaint number. There was`nt a sorry for your inconvenience or anything. I called HHgregg they said they have nothing to do with it. But they sell these warranties that advertise that everything is covered. This warranty cost 199.99 for nothing. I would like for my laptop to be fixed or a replacement immediately since it wasn`t fixed the first time. I am behind on assignments because I can only use my desktop at home which I have to be able to be mobile. I feel the customer is being treated unfairly and hhgregg approves of this company that represents them.

Product_Or_Service: 2 yr premium computer service planDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a replacement immediately or my money back.I refused to wait 2 more weeks for my laptop which is very important to my college courses since i`m an online student. This will be an entire month without my laptop when I send it this time. I need an replacement now I can`t wait any longer

Business

Response:

October 30, 2014

Review: November 29, 2014 I logged into the HHGregg website and an ad came up asking for an email and zip code and receive 10% off any order above $99.00 that I placed. I had looked at the website for the past week and the same ad continue to come up about each time but I did not fill it out. However this day I was going to order do I did put in my email and zip code and proceeded to place an order. I figured that the 10% would be deducted at time of check out but it never happened. I went and picked up my products at the local HHGregg store in Chattanooga TN and explained my situation. I had "screen printed" a shot of the HHGregg ad and the service person at the local HHGregg said, "just call customer service and I am sure they will rebate the correct amount." Today I called and the HHGregg internet customer service (spoke to a [redacted]). She said that even though this ad did come up it was during a special and would not be honored. I ask why the ad asking for the information was just not removed for the dates of the special and she said she did not know why. So I believe since I did what the ad ask I should receive my 10% discount off the order. Invoice number [redacted] dated December 1, 2014.Desired Settlement: Refund of the 10% amount off the order I placed - TV was $849.99 and TV Wall Mount was $129.99 - total purchase of $979.98 x 10% = $97.99 refund. My order was for more but it was an extended warranty.

Business

Response:

December 20, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund to reimburse him for the online order discount. He should receive it in the next 30 days. We appreciate having the opportunity to answer Mr. [redacted]’ complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have a washer under warranty that has broken for the second time. There is black mold in the detergent tray area that cannot be cleaned out without taking the whole machine apart. The warranty will only cover the parts and installation of the parts. However the mold was caused byt the washer basket and tub breaking. HH Gregg refuses to replace with a new washer and does not care about the health hazard this is causing. I have spent two weeks at this point making endless phone calls and hours treking my laundry back and forth.Desired Settlement: I believe I should get a credit in the amount of my washer to purchase a new one but a different brand. This should also come with the pedestal as the one I have will not fit a different model and it should be delivered for free.

Business

Response:

I have received your letter regarding [redacted] concerns about her washer.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a return. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.

According to our records, she purchased an AWWT3I-5 service plan, which is administered by Warrantech. Our representative contacted the service plan administrator and was informed that they scheduled a service call. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.

Review: I purchased a range that is defective. It is less than 2 months old but because it is more than 30 days, they will not return. Initally, they delivered 3 dented ranges this one was slightly dented but I agreed to accept delivery. This range was $1600 and I had not had an opportunity to use the upper oven to know it was bad and then I had to go buy an oven thermometer to determine if there really was a proble. When the oven temp is set to 350, it only gets to 275.Desired Settlement: I would like the range replaced with one that is not defective.

Business

Response:

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her range. I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or a replacement.Most appliances come with a one-year parts and labor manufacturer’s warranty. If she needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I usually do not complain as I understand things happen. A week ago I walked into the hh Gregg in Cordova, tn to purchase a dishwasher. Salespeople were standing around the main desk laughing so I figured it was a slow day and someone would come over to me shortly since I was only about 30 feet away in their eyeline. Well 20 minutes went by, I just laughed and took a picture of the model number I wanted. I did call store manager just to let him know what was going on. No apology just a "yeah you right" not sure if it was English but I just brushed it off. I went home and went to hhgregg.com and ordered the dishwasher that I found in the store. I received a confirmation email saying I would be contacted in 24 hours about my delivery. 48 hours went by and I called back myself to set up the appointment. I was told someone would call the day before to confirm time. No one had called and today January 21 is the delivery date we agreed on. I call to find out when it is coming since I took off work. I was told that I would have to cal the installation company to set up an appt. I asked why this wasn't done when I called the first time to set up delivery and the rep just blamed whoever I must have talked to....once again no apology so I ask for store manager.....I tell him what happened and he ends conversation with call customer service and cancel your order. I just laughed again and told myself I should have just gone to best buy in the first place. I call the 800 number to cancel and 46 minutes later I get someone on the phone that cancels my order....didn't ask why or apologize. I have done a lot of business with hh Gregg and this was absolutely horrible and I will never send anyone there again.....

Review: On December 19, 2013 my husband and I purchased appliances for our kitchen all Maytag from HHGregg. We began having problems with the refrigerator/freezer. Ice would randomly be dispensed from the dispenser and you would find ice or melted ice on the kitchen floor.Called the service repair line for Maytag and was given an appointment for 1/3 -Apple Appliance Svc The repairman came out and said that I needed a new ice dispenser and that he would order one and schedule an appointment to install it. I did not get a call from Apple and I called Apple on two occasions and left message, but did not get a return call.We have a tax business and did not call Maytag service until March. An appointment was scheduled with AE Factor Svc and a repairman came out on 3/24.The repairman arrived after 6pm and told me that the ice dispenser is problem with my particular model and that there is no solution to the problem.Called on 3/26 and explained that the problem had not been resolved and I was told that a repairman from Apple or AE Factory would be sent. Apple was scheduled for 3/31 but did not show. Placed another call and a repairman from Video Tech came and needed to replace a part in the dispenser. Doing this time I realize that the refrigerator is not cold enough and the repairman told me that once the part is replaced the refrigerator would be cold. 4/11 the part was replaced (took care of ice) but did not take care of the cooling. A technican was sent on 4/21 with a new part, but did not take care of the cooling. A new appointment was scheduled for 5/25 to replace thermostat. After replacing thermostat and calling the tech center technican was told to remove the new thermostat and put the old one back in and that new board was needed. Called repair on 4/22 and a repairman came on 5/25 to replace the thermostat. Called Tech Center and was told to remove new thermostat and put the old one back. A new board was needed. Called 6/6-I had not hear from Apple. Part has to be ordered. Problem still.Desired Settlement: I would like a refund for the refrigerator/freezer of $1523.49 including taxes, $125.00 for spoiled food and $1000.00 for aggravation and humiliation. I have called service often and have to be on the line for 20 minutes on several occasions and then not treated as I should have been in the HHGregg Waldorf Store. Total settlement of $2523.40. At the present time I have to use my refrigerator downstairs. I am 69 with health problems and my husband is 71 with COPD. 3 repair services and 6 visit.

Business

Response:

I have received your letter regarding [redacted] concerns about her refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the manufacturer authorized a store credit for the replacement of the refrigerator. A representative from our corporate office contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

Review: I regret to have to write this complaint on H.H. Gregg however this company has damaged my new home after only being in it for 3 days and will not compensate me for the damages so that I can have the water damage properly repaired. I purchased over $2,000 worth of appliances from them and also had them to do the installations. This was a huge mistake. I had no idea that they hired the cheapest contractors possible to do these jobs. I purchased a Frigidaire Gallery Stainless Steel Refrigerator, a Haier Washer & Dryer combo and a Kitchen Maid garbage disposal on 1/2/13. Contractors delivered and installed everything but the garbage disposal on that Friday, I believe the 3rd at around 9am... The installer [redacted] installed the upstairs washer then put it on the test cycle then left with the other installer at around 11:15am or so. About 20-30min later my nephew went to use the restroom on the main floor and water was pouring from the ceiling and light fixtures on to the hardwood floors in that bathroom and in the kitchen. I was horrified and very disappointed. I had just purchased this new $220,000 home on December 30th!!! I called & spoke with [redacted] from the delivery department at 12:05pm the same day (1/3/14). She immediately called the delivery crew to come back out. At 12:30pm, [redacted] ([redacted]-1865) called to say that he was sorry & would be right back out & that he knew what the problem was. He said that he remembers not tightening up the tubes to the hold & cold water on the wall. He said that he stopped to finish installing the dryer & forgot to go back & tighten up the tubes. I let him know how disappointed and upset that I was and he said that he would be back. I called back the delivery department again to speak with a manager at 1:10pm & spoke with [redacted] & she said that a manager was not available & would give me a call back. Did not receive a call by 5pm….called back & spoke with [redacted] again. She said that my information had been forwarded to the USD delivery company. I advised her that this was unacceptable & I needed a manager right away. She placed me on a long hold over 12min. Manager [redacted] ([redacted]-7100) said that he would get someone out to look at the damage and to get estimate. I informed him that I had taken pictures myself & he said to email him those since I already had them (I still have the pictures). On Saturday 1/4/14 at 10:50 am Manager [redacted] ([redacted]@uste3.com) called and said that he had reported the issue to the company and to email him the estimate that I got and the would mail me a check to have it repaired. He said that if the estimate pricing was too high, they would submit a formal claim & I would receive the funds that way. He assured me that this process would be quick and apologized to me again. Everything told to me up to this point was not happening as they promised me. Later on that evening after 5:30pm which was way past the scheduled time (which was 1-3pm), the garbage disposal installers came out. There were 2 men, they were very dirty looking, smelled like alcohol and were very unprofessional and rude. Before even coming into my home, the white guy said well, we might not even be able to install it. I said why now. He said because you probably do not have the proper plumbing or wiring. I advised him that the store said that they would do all of that for me why they were here. He said well we don’t do that. They both came in & smelled horrible and had my entire home stinky. They looked scary; so other professional workers that were in the home connecting my cable & other things were concerned for me because of the way the men looked, acted and smelled offered to stay with me until they left. The black man looked up under the counter for a few minutes then informed me that he could not install it & told me why. I let him know that I was disappointed again. They were leaving then asked me to sign some form. I told him that they did not do anything & he said that it was because they came out period. Later on 1/9/14, I went back to the H.H Gregg store to get a refund on my Kitchen Aid Garbage disposal ($105.00) and the installation fee ($129.00). I spoke with the sales person [redacted] which was the nicest person from the company that I have spoken with & he refunded the $105 back to my card but could not do the $129. I asked for a manager so he got [redacted]’. [redacted] acted very uncaring at first and was a little rude. I started crying in front of all of the employees and customers and told him how frustrated & disappointed with the company and how they have damaged my brand new home that I had only been in for 3 days & now no one will help me. I advised him that if I did not start getting any help that I was contacted the Revdex.com and my lawyer & he said if he mentioned a lawyer that he could not help me. I advised him that he & no one else have helped me so far. I continued crying from embarrassment of the way I was being treated and feeling helpless. [redacted] apologized several times and tried to find ways to help me, even though [redacted]’ was still being difficult. [redacted]’ finally came and apologized and said that he was sending an email to corporate and tried to refund my install money. He sent a request & advised me that he would place the money back on my card the next day & that I would not have to be there. He said it should take 5-7 business days. I HAVE NOT RECEIVED THAT REFUND YET!! On 1/9/14, another one of H.H Gregg’s contractors contacted me about coming to my home to fix the water damage. I asked for his name and website so that I could check out his credentials. He said his name was [redacted] from [redacted] and Remodeling. He said that he did not have a website or credentials to show me. I advised him that I did not want any more of H.H. Gregg’s contractors in my home, especially if there is no way to verify who these people are. He said that he would tell them and call me back. On 1/11/14, [redacted] called and asked did I speak with the contract & I told him the same thing. I will not allow any more of H.H Gregg’s contractors in my home. The man did not have a website or any way for me to check who he is or his credentials. [redacted] said that he understood but they use him for work sometimes but he would check on some things and call me back. On 1/19/14 [redacted]’ (manager from the store) called me to check on the status of everything. I told him that I have not heard from corporate and no one is treating this like it is an urgent matter. He stated that he saw several notes on the account so he does not know why no one is reaching out to me from corporate and apologized again. He said that he feels so sorry for this happening to my new home and there is no reason for me to have to keep going from person to person. I also let him know that the install refund still has not appeared on my card and it has been over 7 business days. He informed me to wait until today & check & he will do some checking also. Also, I contacted corporate H.H Gregg through social media (Facebook page) on 1/17/14 through private message with all of the details. I got a response later that day apologizing and asking for my contact # and order number. I responded with the information right away. They informed me that they are currently looking into the situation but as I suspected, I have not heard anything from them since. This is the 1st time I have every used H.H Gregg and I will never use them or recommend them ever again. I am 37 years old & have never been treated this way by any company in my life. I just want what they damaged fixed by the professionals that I had come to my home to inspect it and my refund from the garbage disposal install that was not done. I have also asked for a $75 refund of the install since it was not done properly. CAN YOU ALL HELP ME? This company is terrible.Desired Settlement: For H.H Gregg to correctly file a claim to disperse moneys to me for repairs by the professionals that I have selected to repair the work that their company damaged in my new home. I have forwarded the manager [redacted] the pictures and estimate to have repairs done. I would like for corporate to contact me as well because I have not heard from anyone from corporate about this very unprofessional incident that has occurred. I do not want any more of H.H Gregg's contractors in my home. They do not look or act professional and I cannot call someone over here with me everytime they come just to fee safe & none of them have done what they were hired to do correctly so far.

Business

Response:

I have received your letter regarding [redacted] claim of damage.

I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the delivery provider resolved the issue. If she has any questions, Incident Tracking Specialist [redacted] can be reached at (800) 284-[redacted]

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: On 7/22/13 I purchased a Samsung Front Load Washer and Dryer along with the extended warranty from HHgregg. On 9/27/14, my washer went out. HHgregg referred me to the company they use in my area for service calls "[redacted]". A technician came to my house 10/2/14 and determined the issue was with the Main Board and a part needed to be ordered to fix it. . I contact HHgregg customer service again 10/6/14 who advised me they were going to have my part expedited. I called [redacted] and they advised me a technician would be out on 10/12/14 to repair my washer. On 10/11/14 a rude [redacted] tech called me stating the part was on back order and there was nothing more they could do. I called HHgregg back to find out what happened to expediting the order for the part and was referred back to [redacted]. On Monday 10/20/14 I had not heard back so I called and found out the part was in. I scheduled an appointment for 10/22/14 between 6:00pm - 9:00pm and no one showed up nor did I receive a phone call or a voicemail message. At this point I am outraged that it has been almost a month for my washer to be repaired. I spent $2000.00 on the set yet I am spending $20.00 + at the Laundromat weekly. I want my appliance repaired and reimbursement for laundry at a laundry facility.Desired Settlement: At this point I need my washing machine REPAIRED or REPLACED ASAP!!! In addition I want to be reimbursed $100.00 for the money I have spent doing laundry at the Laundromat over the past month.

Business

Response:

November 7, 2014

Review: Ordered a washingh machine from hhgregg at 8045 giacpsa dr memphis tn 38133 on 9-30-2014 Invoce # [redacted] ORDER # [redacted]. The LG model WM3050 CW was delivered on 10-4-2014 and has not worked as of yet. Aservice call was made on 11-10-2014 and they stated parts were on order. After asking for a refund was told the timeframe for a refund had passed.Desired Settlement: Refund or full replacement of item

Business

Response:

Dear Ms. [redacted]:

We have received your letter regarding [redacted] concerns about her washer.

I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office contacted her and was informed that the issue with the washer was resolved. In the interest of good customer relations, we are sending her a $50 gift card. She should receive it in the next 30 days.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Delivery and Installation of new appliances

Stove showed up DOA

Replacement stove not installed properly and required new stove replacment

microwave arrived broken

dishwasher leaked

refrigerator not properly installed and leaked about 15 gallons of water into house and ruined the floor and wall. Contacted HH Gregg to file a damage claim and never received a visit. Called multiple times and no one will listen or schedule a person for a claimDesired Settlement: I would like them to make a assessment of the damages and properly repair our floor

Business

Response:

October 3, 2014

Review: Significant issues with HH Gregg's extended warranty company - Warrantech. We purchased a Samsung washer on 9/23/12 with extended warranty. On 5/14/14 we began having significant problems with the unit. I called in a warranty request for "DC codes" - load not balanced. The washer would not spin a load dry. It took repeated calls to the repair team proper, Warrantech, my husband diagnosing the problem, and threats of legal action to get them to repair the unit. After 3.5 mos of hand wringing clothes, on 8/6/14 the shocks were replaced and the DC codes stopped. 2 weeks alter, On 8/29/14, the machine started having 3E codes with most loads which causes the machine to fill up the wash barrel to the brim with water...a flood hazard. I called Warrantech for another repair claim. It is 10/22/14 and the 3E codes are still not resolved. I have made repeated calls to the Warrantech and the repair team proper. Once again, approaching 2 months and I can not get them out to repair the unit. At random the unit is also having spin cycles that will run in excess of 2 hours with the display stuck on 1 min left on wash load. This is a safety / fire hazard for our home as I imagine a spin motor that runs for 2+ hrs gets quite hot. End of September the repair tech instructed our FAMILY OF 6 to not use the unit until the 3E codes are gone. On 10/13/14 I called to follow up with part order. I was informed the part was never ordered and they would rush the part and have it in repaired by Friday 10/17/14. Today is 10/22/14 and nothing has been done. No repair made yet. I called HH Gregg & warrantech this morning 2x in attempt to let them know of my escalating to Revdex.com. 1st call was disconnected when they escalated my call to the "Presidential Team" 2nd call I was put on hold and them told all reps with the "Presidential Team" were on calls. they took my number to email to a team member. At this point, 5+ mos with a dysfunctional washer and repair team,

Product_Or_Service: Samsung Top Load washer

Order_Number: INVOICE: [redacted]Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

We would like a $695 + tax store credit with HH Gregg for a new wash unit. Store credit because we do not desire another faulty Samsung unit. It is a flood hazard on our 2nd floor and a fire hazard as the spin cycle problem is another imminent call in to Warrantech for a lengthy repair. That makes 3 issues this year and 5+ months in repair. We are a family of 6. The lack of concern and timely service from Warrantech is above and beyond what is acceptable.

Business

Response:

November 6, 2014

I bought a iPad mini 16 gb from the fields ertel location and it was having trouble with cycling and charging so I took it to back to the store I returned at 930 am in the morning and they said they didn't have enough cash to return it I would have to wait it has been 7 hours now and still nothing. Horrible customer service representives. Need to have return policy on back of receipt and they didn't. Will never buy from this store again

Review: Was sold a 2 year warranty, it's a PSP plus ADH warranty , which states this plans covers my Notebook for a term of 2 years PSP=Premium Service Plus, ADH=Accidental Damage from Handeling. That being said the notebook display is not ledgeable, I called the company and was put on hold 30 seconds and then told over the phone that a screen problem is not covered. This problem is from either from being dropped by one of our kids or falling, my wife was not watching every move when this happened. This coverage spells out that all mishaps are covered (Spills, Drops, Fallls, and Broken Screens), I think this may be a scam, why else would I get denied after 30 seconds on hold. This is a warranty that basically covered all accidents including spills and drops, fall and broken screens. Always loved HH Gregg, been very loyal just my first warranty issue.Desired Settlement: I want my warranty honored. Repair or replace

Business

Response:

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about the service plan.I apologize for any misunderstanding. We regret that we are unable to honor his request. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Mr.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]Enclosure

My husband and I recently had a problem with Store 250 in Glen Burnie, MD and we have never come across a business full of incompetent, unprofessional, unknowledgeable people from the customer representatives up to management. We purchased a floor model treadmill (Pro Form Power 995c) from the store on 6/16/2014. Initially, we were very pleased with the salesman and the acting supervisor that day that so we ended up purchasing the extended warranty with the treadmill. We originally were told that we would be able to purchase the treadmill off of the sales floor with the warranty and free delivery. Then another staff member called us a couple of days later and told us that there would be a fee for delivery. We were then told to wait a couple of days until the manager chimes in on how to handle the situation. We understood this information and said we would wait additional days. We waited 5 days to pickup this item, but in actuality, we wasted 5 days waiting for them to tell us they need more money in order to get the product. Then, the store performed a return on the item without our consent, which angered us because we wanted the item not the return. After speaking with the manager [redacted], he explained that " He thought we told him to return it, therefore the return was made and a check along with the refund of the gift card would be sent in the mail". We paid a total of $924.98 of which $250.00 was on a gift card and none of the money was returned This is truly an inconvenience and an unacceptable way of doing business. We then decided to write HH Greg Headquarters and we were told someone would assist, but we never received a call from our appointed representative. Our intent was to begin our new workout pan with the new treadmill, however we never received the product. As of 07/09/14, we have yet to receive our promised refund from HH Gregg. We were looking forward to using this treadmill in our new home but, it appears we must purchase it somewhere else.

I went to HHgregg in Crystal Lake Illinois to buy a washing machine and dryer. The salesman sold me the floor model washing machine which he stated was dented but works perfectly. He assured me that if it did not work once installed in my home, I could call and have it picked up and my money returned.

The next day the washer and dryer were delivered. The installers left without testing and I immediately turned on the washer and when it reached the end of the cycle water drained all over my floor.

I called the store and said they would arrange to have it picked up and another one delivered for the same price that I paid for the "floor model". They asked me what day and time to deliver and I stated the following Saturday would work well for me.

They never called to setup a delivery date. I am going into the store tomorrow and insist that they take back this defective washer that they sold me.

hhgregg has deceitful sales people and sales managers. I would avoid this store when purchasing anything.

Review: My Coby TV with Dvd sparked a fire in the stand. The fire started from TV not outlet. I have not been able to contact Coby via web page because it does not work and no working telephone number. I purchased the TV at HH Greg 2/24/2012. When I contacted HH Greg they told me to contact Coby. This TV is a fire hazard and needs pulled or recall from the market. The model is TFDVD32 95 and the serial [redacted].Desired Settlement: recall and replacement

Business

Response:

I have received your letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in February of 2012, we are unable to honor her request.

In the interest of good customer relations, we can offer her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.

We value Ms. [redacted] as a customer and appreciate having the opportunity to answer the complaint.

Sincerely,

Review: HHgregg refuses to stand by the warranty. A washer and dryer were bought in April 2013 it is now November 2013 the dryer worked for a very short time. when it first stopped working we contacted them,they sent someone to fix it over a week later. he stayed maybe 15 minutes, said it was fixed and left. it worked for about an hour. and stopped again. it took another week and a half for him to come back He stayed approximately 20 min said I hope it works and left. It worked for another hour maybe. Now they just keep telling us that they are waiting for a part to come in. it has been almost two months now and nothing. When we call they just say they are still waiting on the part. Product_Or_Service: Haier Electric Dryer Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement Since this dryer had problems from the start they need to replace it with one that is not going to break down in a week.

Business

Response:

I have received your letter regarding [redacted] concerns about his dryer.

I apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that an in-store credit for the replacement of the dryer was authorized. A representative from our corporate office contacted him.

We appreciate having the opportunity to answer the complaint.

Sincerely,