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HH Gregg Appliances, Inc.

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Reviews HH Gregg Appliances, Inc.

HH Gregg Appliances, Inc. Reviews (316)

Review: I purchased a washer machine n august of 2013. I had a services because it was not spinning. they came out serviced it and it still nevered worked. this was a month ago. I hav been calling every week since and now the h h gregg extended warranty company cant find my paperwork. they say now that they dont even hav proof I brought a washer from h h gregg. I hav had the store fax over my reciept 5 times and they never claim to get it. I talked to a worker named [redacted] at h h gregg and she was toldto do the same thing. I am having to go to a washerteria to wadh all my families clothes. I purchased a 5 year extended warranty and cant use it.Desired Settlement: I want to b able to get my washer repaired upon request. if I paid for a 5 year warranty I should b able to use it without going thru such a hassle.

Business

Response:

October 16, 2014

Review: While accepting delivery of a refrigerator purchased from the Hhgregg in North Riverside IL on 9/14/14, one of the delivery men stole my iPhone 5 and charger assembly from my dining room table. I will copy the documents I forwarded to the district manager and the damage claim department at Hhgregg to illustrate my complaint. I called the headquarters again today, the associate ([redacted]) gave me the same answer I've been getting since 9/14 which is Hhgregg is not responsible for my losses and will not be able to offer any assistance. The associate did promise me that a manger would call me before 4pm tomorrow but they have never delivered on any of previous promises made over the last 2 weeks. She actually told me that I need to call the delivery men in seeking restitution! How can they not be responsible? I purchased the fridge from them.

ATTACHMENT #1.

h.h.gregg Appliances Inc.

Attn: [redacted], District Manager

Dear Mr. [redacted],

I would like to express my deepest disappointment regarding a theft of personal property during a recent delivery to my home. Nearly two weeks have passed and I have not been contacted by h.h.gregg nor have I heard from your corporate office.

On September 14, I had a refrigerator delivered to my home. Sometime during the delivery process, one of your deliverymen stole my Apple iPhone 5 along with the charging assembly from my dining room table. I have attached a chronology of events of the evening of the delivery and my attempts in contacting h.h.gregg seeking assistance in the recovery of my phone or restitution for its loss and replacement. My attempts have not resulted in the recovery of my personal property nor restitution. I have not received a call offering an apology for my unfortunate experience.

This experience has left me feeling very violated and extremely disrespected as a h.h.gregg customer. My personal information has been taken and is in the possession of a thief, enabling him to view and use as he wishes. I have completely lost 1.5 years worth of photos that cannot be recovered. As a mother of 2 young children, I'm sure you can imagine how important those lost photos are to me, especially as they include our recent family trip to England. We are planning to remodel our kitchen and our basement in the next 4 months. The lack of action and consideration regarding this matter has made it difficult to consider h.h.gregg as a supplier for any future appliance purchases.

I would like to be contacted by an appropriate h.h.gregg representative to discuss this experience and what action h.h.gregg will be taking in rectifying this situation.

Sincerely (name and contact info)

ATTACHMENT #2.

RE: Invoice #[redacted]Since the unfortunate theft of my phone, I have made numerous attempts seeking assistance in the recovery of my device or restitution for its loss and replacement.

Below is an outline of experience.

9/14/14

=> 733pm I called h.h.gregg North Riverside to report the theft of my phone. I asked for a manager. [redacted], the h.h.geegg associate who answered the phone, informed me that the store manager was not there and asked me what my call was regarding. I explained my situation. She then placed my call on hold and spoke with the office manager. The office manager, instead of taking my call, instructed [redacted] what to tell me. I was told that the delivery men would be confronted when they came back to the store and that an email would be sent to [redacted], the manager of the delivery men. I was assured that [redacted] would call me first thing in the morning.

[redacted]I was not informed that the delivery men would NOT be returning to the store, but to a warehouse in Aurora. This information could have been incredibly helpful in recovering my device, as the Riverside Police could have contacted officers in Aurora to meet the delivery men rather than waste their time going to the North Riverside location.

=> 749pm I called to check the status of the recover of my device, I was told that the delivery men were confronted, the truck searched and my phone was not found. This may have made sense if the delivery truck went back to the local store rather than the Aurora warehouse as I live less than 10 minutes from the local store.

9/15/14

=> [redacted] did not contact me as I was promised. I called him at around 10am, received his voicemail and left a message. I reached out again later in the day, leaving another message on his voicemail.

=> 615pm I called h.h.gregg, North Riverside and spoke with associate [redacted]. She stated that she would call [redacted] and have him call me.

9/16/14

=> 1017am I called the local store again, as [redacted] had still not contacted me. [redacted] answered the call, I asked her for the store manager's name and informed her that I would like to speak with him ([redacted]). I had to explain the situation once again. She placed my call on hold. Upon returning to the phone, [redacted] informed me that [redacted] was with a customer but he told her to inform me that there was nothing he could do, I needed to call [redacted] and/or the corporate.

=> I called [redacted] once again, this time he answered. I reviewed the situation once again. He stated he was aware and that he had been contacted by the Riverside Police regarding my complaint. I was assured that [redacted] was fired the evening of the 14th. [redacted] stated that since there is police report, the police are handling my complaint and there was nothing he could do for me.

=> 235pm I went to the local store and met [redacted]. He stated he was aware of the situation and that the theft department at the corporate offices were taking care of the complaint. I asked and obtained the district managers name. Again there was nothing he could tell me or do for me.

9/25/14

=> I have initiated all communication. There has not been any attempts by h.h.gregg to contact me at any time since the theft of my phone.

The passwords on the accounts I have been able to access since the theft have been changed. Two of those accounts have recently been accessed by someone other than myself and the passwords and security questions were changed. This event has left me and my personal information vulnerable. My daily life continues to be affected by this event and unfortunately could continue to be affected for some time. I have been courteous to each individual I have spoken to, yet no courtesies have been extended to me. I pride myself in providing exceptional customer service in my profession and am applauded by the manner in which h.h.gregg has handled this situation. With the power of social media and word of mouth, I would think attending to matters such as these would prove valuable in such a competitive market place.

The following time line pertains to police report #[redacted] where [redacted] IPhone 5 and charger were stolen by [redacted] from her home on 9/14/14 while accepting delivery of a new refrigerator from Hhgregg.

ATTACHMENT #3.

SEPTEMBER 14

(Times are obtained from phone call logs)

* 630 One of the delivery men called my husband to notify him of delivery (my husband was not home.)

* 646pm I called my husband to notify him that the delivery truck just pulled up. I plugged my phone in and placed it on dining room table.

[redacted], the main delivery man, came to my door introducing himself and I escorted him into my kitchen. He took measurements and informed me that the fridge we purchased would not fit under existing cabinet. I informed him that I would like to proceed with delivery and where I would like the new fridge placed. I went into my front room to get out of the way while he took the doors off the broken fridge. He removed the doors from the house and returned with [redacted], introduced me to [redacted]. I stayed in my front room while they removed the old fridge. Once removed, I went into my kitchen and cleaned the floor where the fridge was and pushed my chest freezer in its place to make room for the new fridge. While I was in the corner of my kitchen on the floor. [redacted] came in stopped in my dining room area which is joined to the kitchen, he called out to [redacted] that I was cleaning the area, then he walked back to the front of my house. [redacted], I believe, called out to me from the front, asking me to let them know when I was ready. I answered immediately that they could come in. They brought the new fridge in while I was in the front room. I came in once the fridge was in the corner to verify the location and then went back into the front room. [redacted] was at the fridge adjusting the fit etc. I saw [redacted] in my dining room area from where I was sitting with some freezer racks in his hand from my other freezer (that were leaning up against the table my phone was) so I went into dining room. He asked me if the racks were going too, I informed him they were not and took them from him placing them to the side. [redacted] left promptly after I collected the freezer racks from him and that was the last I saw of him. During this time [redacted] was still in the kitchen taking care of the fridge. Once [redacted] had completed the set up, he called me in the kitchen and gave me thorough instructions on the fridge. I signed the delivery receipt and walked him to the door. I returned to the dining room to retrieve my phone to call my husband and discovered that my phone and the charger it was plugged into to were both missing. I knew immediately that my phone was stolen. I checked my bag that was on the floor next to the table my phone had been on to ensure that nothing was taken from it, everything was still there.

* 730pm I called my husband from my land line, asking him to call my phone immediately as my phone had been stolen.

* 731pm and 732pm My husband called my phone, and called me back notifying me that it was turned off as the call went straight to voicemail.

* 733pm I called Hhgreg and spoke with [redacted]. She spoke to the manager. [redacted] informed me that the manager told her that the drivers would be confronted upon arriving back and that an email will be sent to [redacted], the manager of the drivers. I was told that [redacted] would call me first thing in the morning.

* 747pm I called 708-[redacted] ( the # that was used to call my husband to notify him of the delivery window, [redacted]'s phone.) A Hispanic individual, who sounded like a woman, answered the phone and said they do not speak English. I explained in English why I was calling anyway, telling the individual I wanted my phone back. I was about finished when person hung up on me.

* 749pm I called the number again and was hung up on immediately.

* 754pm I called the Riverside Police and reported the theft. They stated a policeman was on the way.

* 800pm [redacted] called me back from [redacted]'s phone (708[redacted]) I was outside talking to him when the police officer approached my house. The officer witnessed me talking to [redacted], telling him that I know that he took my phone and I just want it back. [redacted] said he knew nothing about a phone and he would have [redacted] call me back once he returned to the truck, as he was making a delivery.

* 807pm [redacted] called me back, again the officer was present for the conversation. [redacted] told me that they would search the truck and he would get back to me.

* 816pm [redacted] called again stating they looked in the truck and they didn't find the phone. He stated that they would do a more thorough search upon returning to the warehouse and he would call me.

* I spoke with the police officers, was given my police report #[redacted] and after the officers left called verizon to report my phone stolen and see if I could obtain its last location.

I was informed that I could not as I didn't have the family tracking plan. My iPad was not in working order and location services were off on the phone so I could not track it that way either. Verizon connected me to the insurance company that I insured my phone under and I ordered a new phone after paying the deductible of $200.

* 930 I called my phone again from 773[redacted].

Since the unfortunate incident, I have spoken to [redacted] on several occasions. We've exchanged stories. I told him about the initial calls I made to his phone. He asked me if I was sure that I dialed the correct number as there wasn't a Hispanic woman with him and [redacted]. I told him that I must have because [redacted] called me back shortly after my calls, immediately stating he didn't know anything about my phone. [redacted] verified he was on a delivery and the phone was in the truck with [redacted]. Upon returning from the delivery, [redacted] told [redacted] that I called. [redacted] failed to mention my initial calls, hanging up on me twice and calling me back! This confirmed my suspicion that [redacted] was the individual that had stolen my phone.Desired Settlement: I would like restitution for the loss and replacement of my iPhone 5 and charger assembly.

Business

Response:

October 3, 2014

Review: I purchased a washer/dryer at h.h. greeg, 8045 Giacpsa Dr., Memphis, TN 38133 on 07/02/2014. Salesman [redacted] stated I would receive a $79,99 rebate for delivery charge on the purchase. As of 10/02/2014 I have telephoned three times about the rebate and company representatives state the rebate will be mailed within 15 days. It never is. Today, I spoke with [redacted] who went through the same script. Today I wrote Senior Vice President Finance [redacted] hoping he would care about the company representatives stalling a $79.99 visa card. IF the VISA gets here it will be reduced to zero value by monthly charges.Desired Settlement: Just ask them to send the prepaid visa according to the contract. They obviously do not listen to former customers.

Business

Response:

October 16, 2014

Review: I have a LG Washing machine that I need repaired under warranty. I called on July 30th. The warranty service gave me a name of a local service company that would be out for the repairs on Aug 4, and that would call one hour ahead of time prior to arrival. Aug 4 came and went no one came over, nor called. I called back on Aug 5th. The warranty company said that they have shipped the repair parts for my machine to a different company to repair my washer and that they would be there on Aug 11th. another week. I had asked why they were not being shipped to the first company that they had scheduled, I was told that there schedule was full and that they could not make it any sooner than the second company. After I hung up from the warranty repair company I called the first company directly to see what was going on, since I did not believe what I was being told. They said that they quit servicing LG products years ago due to the difficulty to work with LG service. It is now Aug 11 the second service company came to my house this morning. The LG washing machine needs excessive repairs of approx. $800.00. and the service company now is saying that they cannot be back until Aug 27th to make the repairs. I also called into the warranty company to file a complaint, once I called the number I was told I would have a 5 min hold time. After 45 min on hold I called from another phone to see which line would be picked up first. They answered the second phone call first with only a 30 min wait time while they never answered the first call that had been 1 hour and 15 min on hold. If they would told me or put it in writing that it would take 4 weeks to repair your appliances I would have never bought a service agreement. I have a family of 6 with no washing machine.Desired Settlement: I need repairs in a timely manner, or if not possible I would like a replacement.

Business

Response:

August

22, 2014

RevDex.com, Inc.

151 N. Delaware Street #2020

Indianapolis, IN 46204

RE:

[redacted] (# [redacted])

Dear

Ms. [redacted]:

I

have received your letter regarding [redacted] concerns about his washer.

I

apologize for any inconvenience Mr. [redacted] experienced. Our representative

contacted the service plan administrator and was informed that the repair was

completed. If he has any questions, the service plan administrator can be

reached at (877) 456-9643.

We

appreciate having the opportunity to answer Mr. [redacted]’s complaint.

Sincerely,

Director,

Service Operations

Review: We purchased an item over $4000.00 an are due a $500.00 rebate. I received an e-mail on November 5th it was processed and to give it 10-14 days. Once the 14 days was up a have made numerous phones to customer service for someone help to me get the rebate due. All that happens is I get transferred for someone to another and no one can help me find the E-code they sent they sent by e-mail I have sent a e-mail to the online customer service and no one response. I have call the Parma store and spoke to the store manager to see if he could help and he never returned the phone call, I have spoke to 3 supervisors who told me to give them 24 hours and they would get back to me and again they do not call.Desired Settlement: Want the $500.00 rebate given to me by a store credit instead of e-code for on line purchase

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. According to our Marketing department, there were issues with some of the ecodes that were sent for rebates. It is our understanding that they are sending rebate cards to replace the ecodes. If she does not receive the rebate card in the next 30 days, we request that she contact [redacted] at (800) 944-8710 for further assistance.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I purchased a samsung television from the port richey florida hh gregg last october. I also a purchased an extended warranty. six weeks ago my television stopped working. I contacted hh gregg a service rep has been to my house three times and is unable to fix it. I have visited the port richey hh gregg about four times trying to have this resolved. as of yet they have not honored there warranty to fix or replace my television. their warranty is useless.Desired Settlement: replace my television

Business

Response:

I have received your letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the manufacturer authorized a replacement. A representative should contact her in the next 5-10 business days to make arrangements.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

Review: I purchased a Samson Galaxy 3 Tablet 86M-7ll on sale for $150.00 and a warranty for $50.00 at your Beavercreek, Ohio Location. I used it for thirty (30) days, then it would not charge. So I took it back because I had a warranty on it. I was informed that I had the wrong warranty. When I complained, a man came around the desk and told me he was the General Manager, name [redacted] and he again told me I had the wrong warranty. I am an elderly man and my hearing is bad, so I moved closer to hear him. He told me to move back I was in his space. I was not there to argue with him or anyone else, so I picked up my tablet and left.

Couple of things that disappointed me, no people skills at all were shown to me, and I not given the reason that they sold me the wrong warranty for my tablet. Apparently my $50.00 warranty doesn’t cover anything and cost me 1/3 the cost of my tablet. [redacted] said that the sales man told me what it covers but who brings a pen and paper to buy anything. Most companies give you a pamphlet to alleviate any further questions. The way I was treated is unacceptable. All I wanted was a resolution for the default tablet I purchased and received attitude from someone that represents your brand. I am a loyal customer and am very concerned that your company allows this type of abuse to its customers.Desired Settlement: Again all I want is for my tablet to be fixed (why I purchased the warrently in the first place).

Business

Response:

I have received your letter regarding [redacted] concerns about his tablet.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our store personnel determined that the issue with the tablet was caused by physical damage.

The service plan he purchased does not include the ADH (Accidental Damage from Handling) coverage enhancement. In the interest of good customer relations, we processed a cancellation of the coverage and a refund of the service plan purchase price. He should receive the refund in the next 30 days.

We appreciate having the opportunity to answer Mr. [redacted]' complaint.

Sincerely,

I would not recommend purchasing anything from HH Gregg at Sandhills in Columbia SC. They repeatedly lied to me about the delivery dates. They confirmed the night before that they are coming and then I waited at home for the delivery but they never came. This happened twice, missing two days of work and canceling with the electrician, plumber and contractor. After calling the hh gregg warehouse so many times and about five hours of phone calls, the manager of one of their warehouses drove 80 miles to personally deliver it. The Sandhills store did not care if I received my order. They are poorly run and they do not know anything about customer service. I am thankful for the warehouse manager in Fort Mill.

Review: HH Gregg's home appliance basic delivery claims on their website are misleading at best. According the the HHGregg.com website, the basic installation of appliances is covered. The following excerpt defines what HH Gregg considers covered by basic installation and was taken this morning from the HHGregg.com website: "Services included in Basic Delivery: 3-Hour Window: The delivery driver will call the evening prior to the delivery, between 7pm and 9pm, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand or appointment! 40-Minute Call-Ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day! Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information. Install icemaker prior to delivery. Complete ice hookups additional charge. Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply. Switch Refrigerator/Dryer door prior to delivery Hook up hhgregg electrical cord and dryer venting. Purchased separately. Normal gas hookup, provided shut off valve is directly behind the unit. Additional charges may apply. hhgregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required. Removal of boxes and packing materials Removal or movement of old appliances, electronics and fitness equipment within the home, at the time of the original delivery, on a one for one basis. hhgregg will not remove or move old furniture. We cannot disassemble old units or remove stair banister or door frames to remove old appliances. Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products." I ordered a new refrigerator, gas range, and dishwasher. The delivery team installed the refrigerator, but informed me that they could not install the gas range or the dishwasher. He said that this was a common issue, but as he was a third party contracted by HH Gregg for delivery that I would need to contact them. Upon calling HH Gregg, I informed them of the situation. I explained that I had already a gas range and dishwasher, so the connections were already in place. I also then read them the excerpt above, specifically the part with the connection of the gas, the installation, leveling, and testing of new appliances and removal of old appliances. I was told that they receive this complaint often, but have not ever changed their website. I was told that to have the installation and removal done in accordance with their website that it would cost me a $140 installation fee.Desired Settlement: I would like two things to occur. First, I would like to have HH Gregg correct their claims for basic delivery to what is ACTUALLY covered by their delivery team. Second, I would like to have a refund check for the cost of the installation.

Business

Response:

January 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. We regret any misunderstanding. However, we are unable to honor his request for a refund. Some installation services are not included with the purchase of a standard delivery and setup. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

We ordered a new refrigerator from h.h. Gregg. I specifically stated that I wanted both my stand alone freezer and my old refrigerator removed, as I was replacing these two old items with one new refrigerator from h.h. Gregg. The delivery men stated that they are " independent contractors" and that their "deal" with h.h. Gregg was only to remove ONE item not two. I showed the invoice that I had that specifically covered the removal of both items. They did in fact remove both but I gave them a " tip" to do this for me. Everyone should be aware that the delivery of all h.h. Gregg appliances is NOT done by their own employees, but rather via independent contracts that drive trucks marked " h.h. Gregg" and wearing uniforms that say" h.h. Gregg". This is clearly a deceptive trade practice of this particular Big Box appliance seller, they never stated that they would not be delivering the item themselves. The delivery people have no clue what was promised by the salesman in the store!

Review: yes I bought a laptop computer from HH Gregg exactly two months ago and it no longer works I am a previous employee of this store and I bought it on my last day of work now I took it back to get it refunded to me because it is still under manufacturer warranty and it does not work the store manager [redacted] is his name said he refuses to take the computer back because it is out of there 30 day return policy and that they will try to fix it and give it back to me I do not want the computer back especially when it broke after just two months I did nothing wrong with this computer it is defective I believe or possibly has a virus but I also purchased a virus protection a program for the computer that they said It would protect it from that which he also suggested that it was a virus that messed up the computer if its a virus I said then why did I have to buy the virus protection program to prevent that ,that must not work either.so I said that I thought this was wrong and they should refund my money and he again refused to do that under his door policy but when I did work there as I said earlier I witnessed numerous customers come in after the 30 days and get stuff returned without a problem I believe they're doing this out of spite and they don't want to take a defective computer back that they sold to me.also after I left the computer at the desk I was leaving with my son and witnessed [redacted] staring me down until I left the store which I thought was rude to say the least. Product_Or_Service: ToshibaDesired Settlement: DesiredSettlementID: Refund I would like my money refunded to me and an apology from the manager for being rude and unprofessional with his stare down and lack of customer service.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns abou t the computer.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request for a return.

It is my understanding that a computer virus is not considered a defect. He might have the option to request technical support through the antivirus software company.

We appreciate having the opportunity to answer the complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept their response because the computer is only 2 months old and whether or not it was a virus or something else it may have done internal damage to the computer I do not feel comfortable with this computer if they will not give me my money back I am willing to compromise and get a store credit to pick out a new computer I believe that would be a fair resolution

Regards,

Review: April 29, 2013 we purchased the Gold series Whirlpool kitchen appliance package from HH Gregg in Bloomington. Within 2 months, the refrigerator was leaking water on my new wood floor. Frost was condensing close to the ice maker unit.This was repaired. The refrigerator made so much noise that it would wake us up at night, so I asked the repairman to listen to it. He said he didn't hear anything. The whirring noise is very annoying. There are several complaints about the noise on the Whirlpool website. We have been to HH Gregg who told us to contact Whirlpool, which we did. Whirlpool said to talk to HH Gregg. We are just getting the run-a-round! When a person pays $2249.99 for a refrigerator, we expect an excellent product. I have lived on my own for 44 years and had several refrigerators and none have been noisy! Is there anything else we can do?Model #WRF989SDAH INV #[redacted]Thank you.Desired Settlement: I want a replacement refrigerator of the same price range or better, the same style.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about his refrigerator.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.

Most appliances come with a one-year parts and labor manufacturer's warranty. If he believes that the refrigerator is not functioning properly, we recommend that he schedule a service call. He may have the option to request that an alternate service provider evaluate any issues he is experiencing.

We appreciate having the opportunity to answer Mr. [redacted]s complaint.

Sincerely,

Review: I have never been so unsatisfied with a purchase as I am with the washing machine I have purchased from your Racine location but delivered from your 76th St location in Milwaukee. I spent 586.00 for a new machine for my son and wife. It was delivered Monday was not completely set up, Then on Tuesday when they tried to wash the machine does not drain properly causing the clothes to be to wet to go in the dryer. We called the store and spoke with a manager [redacted] who said he would send someone out today and if unable to fix we would get a new machine on Friday. The person he sent was confused why he was sent as he is only delivery and has no clue how to tell what is wrong with a machine. When I spoke with [redacted] on Tuesday he said "if we are unable to fix the machine, I will have a new one delivered on Friday. I just can't guarantee morning or afternoon." Against my better judgment and a willingness to give your company a try I agreed. I called [redacted] today after the person he sent left and told him machine is not working and his person had no clue. Now he says that he can't do that he has to fill out paperwork and have the corporate office call in 'a day or so' and cannot give me a date when we can have a new one. I requested the machine to be picked up on 10/31/14 and my money refunded to my card. I will never do business with your company again and am reporting it to Whirlpool as well as the Revdex.com. [redacted] would not give me any kind of confirmation # for the pick up or anything to confirm he was even having the unit picked up. Said it will be on the delivery ticket. He was short, rude, and clearly a liar and someone who does know his job. The fact he is a manager representing HH Gregg is appalling.Desired Settlement: The machine to be picked up and my money refunded back to my card.

Business

Response:

November 7, 2014

Review: First of all, my order was cancelled 2 weeks after I placed it when someone realized they didn't have my item in stock. I contacted hhgregg more than 4 times regarding my refund and got horrible service. They claimed they could not issue a paypal refund and claimed that they mailed me a check which I did NOT receive. I asked for a new check to be issued and was promised this would be taken care of and that I would receive a call from them updating me. No check and no call. I tried calling but I was on hold for over 20 minutes and nobody answered.Desired Settlement: I would like a refund to be applied to my PayPal or credit card immediately, or a check sent via express mail. I have waited more than long enough for my money.

Business

Response:

November 6, 2014

Review: The hot water connection to my new clothes washer was improper allowing for water leakage which damaged my laundry room floor. Numerous phone calls and visits to the store (and an on-site inspection of the damage by the installer) has failed to get any action from H H Gregg. I have been polite, understanding and patient beyond the norm. I want my floor fixed and for other consumers to be aware of their inferior service.Desired Settlement: All damage repaired/replaced asap.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration Mr. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No! This complaint has escalated further. There has been absolutely no action or resolution. HH Gregg turned it over to a 3rd party installer who turned it over to an insurance company. Now the insurance company is unresponsive. Next week I will go back to my original plan back in November and that was to file a lawsuit in local civil court.

Revdex.com - I could not find a way to "respond" to your updates, so am sending to this email. Thank you for trying to assist with this matter.

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Business

Response:

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]:We have received your letter regarding [redacted] concerns about his claim.We regret his continued disappointment and the delays. I have shared his comments with the appropriate personnel. If he does not receive a call in a timely manner, Incident Tracking Specialist [redacted] can be reached at (317) 816-1523.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It took 5 months, but the insurance company finally responded and I was able to get my floor repaired.

Regards,

Review: Sign in store say 90 day price match gaurantee does not have any * or anything about restrictions apply.Desired Settlement: Would like refund of amount difference because of false advertisement of signs in store and what the salesperson told me

Business

Response:

October 16, 2014

Review: I bought a Samsung Bluray Home Theater system in August 2012 and purchased a 3-year "Premium Service Plan" for $59.99. Understandably, in-home service is not provided as it is easy to carry in for repair.It started losing tv signal so I brought to a nearby HH Gregg store. They referred me to call the number on the warranty pamphlet. The pamphlet touts; "SAVES YOU MONEY", "SAVES YOU TIME", "EASE OF SERVICE", "FLEXIBILITY". In the 6 PAGES of miniscule fine print, one will find: If your Service Agreement includes depot service, YOU will be responsible for shipping and insuring to and from a designated depot.Being in a large metropolitan area, would you ever imagine that there would not be an authorized Samsung depot in the Miami/Fort Lauderdale area?Upon calling the toll free claim number, after being on the phone for an extended period of time, I'm told that I will be called back in 24-48 hours with information about where to bring or send the box.24-48 hours? You can't just punch in a zip code and tell me now? It takes days just to figure out where it's going for repair?Over 24 hours later, I am left a message to send it to a repair shop in Lake Worth, Florida, which is exactly 79 miles from my home. Well, I didn't want the hassle and time of finding a box and securing this equipment for shipping, plus paying for shipment and return shipping, so I drove it to the little repair shop. 158 miles round trip, but at least it was there and I was on the way to having it repaired or replaced. Nice lady there told me it would be diagnosed in the next 2 days (beginning on Oct. 30). Then, they would have to call Samsung to figure out whether to repair or replace. It's been 2 weeks. They say they couldn't open the online service manual. Then, they narrowed the problem down to one of two parts but can't get in touch with Samsung to order the part(s). No indication of how long this will take.Meanwhile, back at the HH Gregg store by my house, the manager couldn't be nicer or more sympathetic. He offered to box the unit and reimburse me for the shipping. That's probably all he could do and I appreciate that.I was there when the store opened and all the sales people were gathered around the counter. The warranty brochure was displayed on the counter. I asked the entire group of 6-8 employees if they had any idea that the fine print included this much expense, time, anxiety and trouble for the customer. They had no idea.I realize that the warranty company, Warrantech, is trying to wear me down so that I will just buy a new system and forget about the repair. That's not going to happen. My wife, who likes to watch old DVD's is tremendously disappointed. She has an old little tv/dvd combo set on a small table in front of the couch - watching her DVD's on the 19-incher with poor sound. Lovely. Product_Or_Service: Samsung Home Theater System Order_Number: R.O. # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) Do the right thing.Repair or replace the item without unwarranted delays.

Business

Response:

I have received your recent letter regarding [redacted] concerns about his DVD player.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. I have shared his comments about the repair delay.

Our representative contacted Warrantech and was informed that they approved the estimate for the repair. If he has any questions, the service plan administrator can be reached at (877) 456-9643.

We appreciate having the opportunity to respond to Mr. [redacted]' complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech authorized the repair but I was not notified that the repair was completed by the service facility until, after 60 days, I called them. I picked up the Home Entertainment System (not just a DVD player) and after 2 months of waiting for the repair, it still has the same malfunction.Now Warrantech says they will authorize a store credit. They said HH Gregg would call me within 2 days (as of last week) so that I can go to a store and replace the useless unit. As of late Friday, HH Gregg had not received the processed paperwork from Warrantech, and when they do, say it will take a few more days to call me.Who thinks this is reasonable? Who thinks all this is acceptable?Regards,[redacted]

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns about his home entertainment system.We regret his continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have brought ten of these proscan 7' tablets and I have had nothing but problems. When I have went to HH GREGG with my warranty its always a problem or it only covers the product once and for what it cost its not worth it.Desired Settlement: I only want my plan honored.

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her tablets.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase to which she referred. The Proscan tablets likely came with a manufacturer’s warranty. If she needs assistance with arranging repair, we recommend that she contact Proscan at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: Good Evening,My husbamd and I purchased a fridge fromm HH GREGG in Etown Ky. We took a while to figure out which one,We finally decided on the Fridgerdaire 3 door. When questioning the sales person,He said if we were not happy or any problems,we could return for refun or,another fridge or one of equal value.We paid in cash and he had to go ask another sales person if they could do that? Then waiting for a period,finally come back yes. We then later received fridge. Guys brought it in,said needed new hose,so we purchased one.Then the fun started.No ice,Next day,no ice,was told these frigerator"s takes sometime to make ice and don"t make much anyway.Even though there's a large pan to catch ice.Contacted again,finally as time passed though they had fogotten about us and repair man sho"s up to work on it.Say"s they don"t make much ice and these refrigerators were noisy anyway.still asked for new fridge,So here they put us down the road again.Service guy showed up later down the road and says,the ice is not suppose to hang together,few peices in fridge since we purchased.He said the heater was out and the motor on ice maker.Keep in mind,since the first day we purchased.Recorded sound and he said it was the ice maker trying to work,loud enough to hear downstairs.Asked about it not sealing etc.Today,still buying ice,meat in downstairs from the seal.Emailed corp.Called today and said she was there helping out the complaint center.Still wanting a new fridge,and she said yeah the first 30 days,Said to her again,We have tried since the second day of delivery on fridge,Got She will send a repairman.1st purchase from HH GREGG.Never again and never have we been through this with a purchase from anywhere.Purchase a brand new fridge,pay cash and this is what we got from them.It is really amazing to me,make a sale,take the money,deliver and done with customer.Then all we get is,well it was the first 30 days,I'll send a repair man. How would you feel to work and pay for something and get this type of service?Desired Settlement: I would like for them to come pick up their fridge,refund our money as in first week of asking.Not one more repair guy showing up and having to change things around/take off work "AGAIN" to meet them and Simply be done with HH GREGG.

Business

Response:

I have received your letter regarding [redacted] concerns about the refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office attempted to contact her. We regret that we are unable to authorize a return. Most appliances come with a one-year parts and labor manufacturer's warranty. If her issues have not been resolved, we recommend that she schedule a service call.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: ordered tv 12/06/14, cancelled on 12//08 company has not refund my credit card. They said up to 5 business days, which it has been. we have been getting the run around, being transferred from one dept to another including some bank that apparently hhgregg does business with but no one will correc this and at this time of year and we have children, need that 320.24 for them. please help us.Desired Settlement: want my money back to credit card

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr.[redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

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Description: APPLIANCES-MAJOR-DEALERS, APPLIANCES-SMALL-DEALERS, COMPUTERS-DEALERS, TELEVISION & RADIO-DEALERS, VIDEO EQUIPMENT-SALES & RENTALS

Address: 830 Inspiration Dr, Wilmington, North Carolina, United States, 28405-4173

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