HH Gregg Appliances, Inc.

Review: I called for repair service on my LG TV sept 8 2014.They called back on sept 10 and said a tect would be there sept 12. no one came or called.I called back that day.They said it would be tuesday of next week before someone would come.[redacted] cell no.803-[redacted] came.He checked TV and said it need main board and would have to be ordered.Today I called Oct 13 They did not know anything about the part and would check.I have been with out the TV for more than 5 weeks.Desired Settlement: Repair soon or replace TV

Business

Response:

October 16, 2014

Review: I purchased a 60inch LED Sharp Tv from HHGregg on Febuary 4, 2011. I was offered a chance to purchase a 3 or 5 year "extended Warranty" I purchased the 3 year extended warranty for $349.99. I was lead to believe that my extended warranty would take effect after the manufactures warranty was out (12months). Sharps Warranty would expired 12 months from the day bought. So that would have been Febuary 4, 2012 and then my HHGregg extended warranty would take place for the next 3 years. This is how it was explain to us at the time of purchase. Our TV decided to die and I call up Sharp who tells us that we need to call HHGregg because they have the extended warranty on the TV. I call them up and was told it was no longer under warranty because their Extended warranty starts the date of purchase. Which was NEVER said to us. Why would I buy an Extended warranty to run with my warranty from Sharp? I purchased it to have 4 years covered on my TV that I spend almost $1800.00. When I explained this to the manager he pretty much said that is not the case and he personally knows the employee who sold us the Tv and other items we purchased and he wouldn't explain it wrong or anything... So now we are out an $1800. TV plus $349.99 extended warranty we paid for but do not get to use. They are misleading when they sell this warranty and their are very rude when you question them.Desired Settlement: I would like our TV to be fixed. We feel as we paid for a service and expect it to be honored. If the TV is not able to be repaired (although I believe it is) we would like it to be Replaced.

Business

Response:

September 5, 2014

Review: 8/19/14: purchased LG clothes washer #WT1001CW, Inv #[redacted], HH Greg Mayfield Hts, OH store,

Washer: $449, Delivery: $79.99; warranty: 99.99, Tax $48.80, crediit -$22.50; Total: $656.07

Given mail-in Rebate form for $79.99 Prepaid Card promotion. Advised how to fill out and submit by store personnel. Rebate was decisive in concluding sale.

Mailed form 8/23/14. Rcv'd email confirmation form recv'd. 8/28/14.

Checked tracking number, #[redacted] - Rebate Rejected: Reason: 'NOT ENOUGH PURCHASED'. Form says: 'purchase of any appliance totaling $497 or more.' We noticed the 'appliance' price($449) was less than the $497, but were reassured by staff that the "totaling $497" meant the 3 yr warranty and delivery (totaling $629.97 were considered in the 'total' purchase price and therefore qualifying for the rebate.

9/17/14 Went to HH Gregg, Mayfield Hts for exaplanation after checking online for rebate - after realizing the rebate it was being rejected .

The floor manager offered a S79.99 'credit on next purchase.' When I pointed out we rejected a $100 credit in lieu of then $79.99 Visa card, he said the 'best' he could do was a $100 credit on next purchase. He blamed the problem on a salesman's mistake. But the salesman, the cashier and the floor manager were all involved in the sale. The salesman checked with both the cashier and the floor manager about the rebate.

Problem: Rebate rejected. We deserve a $79.99 prepaid Visa Card.Desired Settlement: Billing Adjustment ($79.99)on what is owed on HHGRE credit card, which was opened only for this purchase.(preferred}

Or, the Visa 79.99 card which we agreed to, expected, and are entitled to.

Business

Response:

October 9, 2014

Review: We have an extended warranty contract with H. H. Gregg, still in force, for our Panasonic 55" television which went out and was reported on 12-01-14. The television has not been repaired by 02-04-15 and the latest information is that it will not be before 02-20-15, almost 3 months later. The H. H. Gregg store has repeatedly said that it can and will do nothing to expedite the repair.Desired Settlement: At this point I wish to return the TV, the Sony blue ray player/internet tuner that was purchased to go with the TV because it had no built-in internet tuner, and the extended warranty for a refund of the purchase price of all three.

Business

Response:

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is my understanding that a representative attempted to contact him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I purchased my second TV from HH Gregg Pembroke Pines. We picked it up and immediately upon bringing it home the TV was broken. It was returned within an hour. The sales associate refused to exchange it because the number the person who brought the TV out wrote was wrong. The serial number on the box and tv matched. They will not exchange the TV so now I am out $900 and have a broken TV. They were not in the slightest way helpful or apologetic.

Product_Or_Service: 55" LED LG TVDesired Settlement: DesiredSettlementID: Replacement

I just want a working TV. Or if not, then remove the charge and keep the damaged one that they should have checked before giving to a repeat customer

Business

Response:

I have received your letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred.

Please note that our company is not responsible for property that is abandoned at our store.

We appreciate having the opportunity to answer Ms. [redacted] complaint.

Sincerely,

Review: In april of 2011 I purchased a Samsung refridgerator. I was sold on a warranty that promised me a replacement fridge of the exact manufacturer and model should my fridge go out in the next five years. I was given a brochure with this exact writing. This quote can also be found on their website describing this warranty. "If the service team is unable to repair your product, your Premium Service Plan (PSP) will cover a replacement. For a replacement, a damaged model will first be replaced with a new product of the same model. If this model is unavailable for any reason, you will be given a substitute model from the same manufacturer at a similar price point." When my fridge broke down on May 3rd, I recieved horrible customer service on trying to repair it. My family with a three month old newborn and 7 year old went seven weeks without a fridge. In this time I had to take three days off for repairmen to come into my home to attempt to fix this fridge, my son got food poisoning atleast once as they told us it was fixed and the thermostat was wrong, I lost over $500 worth of groceries, and was forced to stop nursing my child as I had no storage for her milk. I expressed my pleas to HH Gregg several times about the unacepptableness of the situation to no avail as 7 weeks is too long for a family to go without a fridge and this is not how their warranty is represented. Finally they decided to replace the fridge however I was told it would be in the form of a store credit. As you can see above this is not how it is represented. The same fride was now several hundred dollars more. After days of fighting this I was told they would be able to give a better price on the other fridge however they charged less for the fridge. Re-charged tax as apposed to a trade in where I wouldn't have had to repay all of the tax and recharged delivery which is supposed to be free. They are saying they will rebate the delivery, however the policy does not say you will be reimbursed for delivery someday, it says delivery will be free (as i've already paid delivery for the original Fridge). The entire warranty is a horrible policy. They continue to contradict their own warranty with there hidden terms and conditions that you have to call and ask for as they do not provide the full terms and conditions with the purchase. I am now in a situation where I should have still had 2 years left of warranty on a five year plan however to get the same fridge that broke down I had to pay $354.74 to have it replaced with a warrantied duplicate. This was a cost I could not afford and thought I would not have to pay as I was sold on this amazing warranty they offered. Add all of this to the fact they they feel 7 weeks is an acceptable amount of time to live without a working refridgerator, you can see how much they care for their customer.Desired Settlement: First they should refund me the delivery cost of $85.99 which includes tax. I should not have to wait around on a rebate. Secondly they need to review their conflicting advertisements on their warranty information. Do not sell something that says "If the service team is unable to repair your product, your Premium Service Plan (PSP) will cover a replacement. For a replacement, a damaged model will first be replaced with a new product of the same model. If this model is unavailable for any reason, you will be given a substitute model from the same manufacturer at a similar price point." and then put this language in fine print, "In the event of a claim we will replace the product with a new, rebuild, or refurbished product of equal or similar features and functionality or at our sole discretion reiburse you for replacement of the product." No where does it say give you store credit. They have now written the replacement product up for even less than the previous purchased product, so if this fridge goes out then i'll be lucky to get $860.00 toward a new fridge. This is wrong. Just replace the fridge that is warrantied!!!! This entire warranty is a scam and has cost them a customer for life.

Business

Response:

I have received your letter regarding [redacted] concerns.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.

According to our records, the service p an administrator authorized a refund for replacement in the form of store credit Replacement of the product deems the coverage fully performed. The coverage is not transferrable and is not eligible for refund.

The service plan did not cover delivery or sales tax. It is our understanding that the delivery charge should be eligible for a rebate.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

Review: I purchase a computer from h.h. Gregg 01-04-2014 and I been have problem out the computer I paid 429.99 for computer and I paid 149.99 for four years extending warrant, I been call them about the compute 3-18-2014 and tech support been working on the compute and I am still have problem with compute, these r day I call and they work on compute through tech support 4/21/2014, 4/24/2014, 4/25/2014, 4/26/2014, 4/26/2014, 4/26/2014, 4/28/2014, 4/18/2014 they send me a recover disk and it still dent work, then I send compute back to Hewlett- Packard 4/15/2014 and they call them self repair it and I receive compute back from them 4/17/2014 and compute got worseDesired Settlement: I would love to have another compute replace with a brand new one

Business

Response:

I have received your letter regarding [redacted] concerns about his computer.

I apologize for any inconvenience Mr. [redacted] experienced. A representative from our corporate office contacted him and was informed that the manufacturer is replacing his computer. We hope that he receives the replacement in an efficient manner.

Review: Sales misrepresented the product and never advised of the issues existing with the product sold. having issues with the appliance purchased from them

I purchased a floor sample refrigerator from the HHGREGG located in Pembroke Pines FL. At the time of the sales I was advised that the unit had been brought out to the previous customers location and do to the customer advising it was to large for her home it was returned. this unit was purchased on 5/31/2014. The last week of Sept 2014 I began to have issues with the unit. I called in for service and Whirlpool advised this unit was no longer under warranty being it had been sold in 2013. I advised them it had been recently purchased. they arranged a tech to come out to my home to check the unit. The tech arrived the first week of October 2014 and looked at the unit he advised this unit had been in a previous customer home for 6months and the previous customer had complained about the same issues I was starting to have with the unit. per the history in the tech computer I saw the notes that stated the customer had 3 services to her home for the unit. I asked the tech to see if this could be corrected and he advised that he could not do anything at all. I have spoken to HHGREGG Manager [redacted] he advised this was now my problem. I have spoken to a GM [redacted] who advised she would have this taken care of. as of now its been an additional 2 weeks and nothing has been done. I was sold this unit as a new unit and I am still paying the credit card for this unit as a new unit but they are not wanting to help out at all. I need this corrected or have this unit removed from my home as soon as possible. [redacted]Desired Settlement: I have informed the GM that they can either replace the unit or have them pick It up and I will purchase another from a vendor that will stand by there sales.

Business

Response:

November 13, 2014

Review: On June 29, 2013 I purchased a washer from HHGREGG (LG - 4.5 Cu. Ft. High Efficiency Top Load Washer - WT4870CW) $700++. That washer was delivered to me on July 4, 2013 that afternoon. About a week later that washer broke down. I contacted the store and told them that they could come and pick the washer up. No way should a brand new product break down within a week and a 1/2.. They advised that a service technician would have to come out and take a look at the machine. That service person came out on 07/16, and did advise that the machine was not working. The representative in the store had advised that the replacement machine was on back order for 2 weeks. I advised that that was not sufficient. She then said that I could come into the store and pick out another. I was not able to make into the store until that Friday evening, July 19, 2013. My husband and I went into the store and the representative [redacted] worked with us, and we came to an agreement on another LG washer (4.7 cu. ft. High Efficiency Top Loader -WT5070CW). She therefore explained that since it was after 2:00pm, that washer could not be delivered the same evening, nor the next day on Saturday. We were advised that she could have it to us on Sunday, July 21, 2013. OK I received a call Sunday morning from the HHGREGG delivery person and they were on their way 9:17am. The delivery men came with the new washer and brought it into my residence. Upstairs installing the unit, and the young man informs me "Ma'am, this one is damaged also." I say what? He says that the drum inside of this one is damaged. They then put that washer and the previous damaged washer back on the truck and tell me that they will deliver another one tomorrow. "I LET THE DRIVER KNOW THAT THAT WAS NOT ACCEPTABLE. I WILL NOT BE AVAILABLE I HAVE TO WORK AND NOONE WILL BE HERE." I TOLD HIM THAT I NEED TO SPEAK TO A MANAGER. HE THEN GETS ON THE PHONE WITH SOMEONE AND SAYS THAT THEY WILL BE CALLING ME. I THEN RECEIVE A CALL FROM A [redacted] (SAYS HE WAS A MANAGER). I ALSO EXPLAINED TO HIM THAT THAT WAS NOT ACCEPTABLE. HE SAYS THAT HE WAS GOING TO SEE WHAT HE COULD DO. I ASKED FOR HIS NAME AND A CALL BACK NUMBER, HE INFORMED ME THAT HE WAS ABOUT TO LEAVE FOR THE DAY, THAT WAS AT 9:58AM (404-[redacted]). BUT HE WOULD MAKE SURE TO TELL THE PERSON THAT WAS RELEIEVING HIM, [redacted]. THAT DID NOT SIT WELL WITH ME, SO I CALLED HHGREGG STONECREST AT 10:05AM, AND THE STORE WAS CLOSED AND THE RECORDING ADVISED THAT THEY OPENED AT 11:00AM. I THEN WENT UP TO THE STORE THAT MORNING AND GOT THERE BY AT LEAST 11:15AM, AND SPOKE WITH [redacted]. WHO WAS A LITTLE SHOCKED THAT I WAS BACK AND THAT THE 2ND WASHER WAS MESSED UP. SHE HAD THOUGHT I WAS SOMEONE ELSE AT FIRTS WHO HAD ANOTHER ISSUE... THEN WHEN SHE REALIZED WHO I WAS, SHE ATTEMPTED TO CALL THE DELIVERY/DISTRIBUTION CENTER AND EXPLAINED TO THE PERSON MY SITUATION, AND ALL. THE PERSON THEN ADVISED HER THAT "ALL DELIVERIES WERE OUT RIGHT NOW, AND THAT I WOULD GET MY WASHER TODAY. THEY COULD NOT DESIGNATE A TIMEFRAME. WHAT WOULD HAPPEN IS THAT ONCE A TRUCK CAME BACK IN FROM THEIR ROUTES THAT THEY WOULD HAVE SOMEONE TO COME BACK OUT AND DELIVER MY WASHER TO ME. OK, THAT WOULD WORK BECAUSE I WOULD HAVE MY WASHER TODAY, LATER THIS EVENING STILL AN INCONVENIENCE BUT I AGREED TO THAT, AND SOMEONE WOULD BE THERE. I RECEIVED A CALL AT 5:41PM FROM THE PERSON AT THE DISTRIBUTION CENTER I THINK HER NAME WAS BRANDY. SHE SAYS MS. HALL MY TEAM IS CAUGHT UP AT ANOTHER CUSTOMERS HOME.. I SAID OK... DO YOU STILL WANT YOUR DELIVERY TODAY? YESSS... THEY ARE TIED UP AT THIS MOMENT.... OK, I WILL WAIT AND I NEED MY WASHER TODAY... AGAIN SHE ASKED ME YOU STILL WANT YOUR DELIVERY TODAY??? YES, AND I AM EXPECTING IT.. ABOUT 6:31PM, I RECEIVE A CALL FROM THIS SAME LADY BRANDY AND SHE TELLS ME THAT THE GATE AT THE DISTRIBUTION CENTER WILL NOT OPEN AND IT'S RAINIING, AND THE POWER.... I ADVISED THAT I AM STILL EXPECTING MY DELIVERY TONIGHT... SHE SAYS THAT THEY WILL NOT BE ABLE TO MAKE MY DELIVERY THIS EVENING. THAT WAS TOTALLY NOT ACCEPTABLE AT ALL. I DROVE UP TO THE HHGREGG STORE IN STONE MOUNTAIN, AT THE MALL OF STONECREST WHERE I PUCHASED THE ITEM AND SPOKE WITH A STORE MANAGER [redacted] - (I GOT THIS NAME FROM THE CARD THAT HE GAVE ME). I EXPALINED MY SITUATION AND ALSO TRIED TO GET HIM TO CONTACT SOMEONE HIGHER UP. HE SAYS THAT HE REACHED OUT TO REGIONAL MANAGER [redacted] 877-351-8159, AND THAT HE WAS NOT GETTING A RESPONSE. I WAS IN THAT STORE ABOUT A GOOD 30-35 MINUTES... HE ALSO CALLED THIS LADY AT THE DISTRIBUTION CENTER AND GOT NOWHERE. THE THING THAT REALLY SENT ME OVER SHE SAYS "THEY HAVE A TEAM OUT THAT HAS '5' MORE STOPS ON THE NORTHSIDE OF TOWN, AND THAT THEY WOULD NOT BE COMING BACK IN. I ADVISED THAT OK, ONCE THEY FINISH THOSE STOPS THAT THEY COULD BRING ME MY ITEM, SHE SAYS NO THEY COULD NOT. SO WHAT SHE WAS BASICALLY TELLING ME THAT THE CUSTOMERS ON THE NORTH SIDE OF TOWN WERE MORE VALUABLE THAN ME THE CUSTOMER ON THE SOUTHEAST SIDE OF TOWN. MY MONEY SPENDS THE SAME WAY THAT THERE'S DOES. SO IS IT A DEIFFERENCE BASED ON THE GEOGRAPHICAL AREA THAT A PERSON LIVES IN, THAT THEY CAN RECEIVE SERVICE LATER IN THE DAY THAN OTHERS? MAKES NO NEVERMIND THAT PEOPLE WERE STILL GETTING DELIVERIES, BUT I WOULD NOT BE GETTING MINE." I WAS TOLD PREVIOUSLY THAT YOU HAD TO MAKE THE PURCHASE BY 2:00PM FOR THE SAME DAY SERVICE. I CAME IN ON SUNDAY AT 11:05AM. THEY HAVE A SIGN POSTED IN THE STORE THAT SAYS: SAME DAY, NEXT DAY, ANY DAY DELIVERY. THAT IS NOT TRUE AT ALL. I FEEL THAT I HAVE BEEN MISTREATED, UNDERVALUED, AND DISCRIMINATED BY THIS COMPANY. THEY DO NOT VALUE THE CUSTOMER, AND THEY HAVE LIED ABOUT THERE DELIVERY POLICY. I was so excited to tell everyone about my purchase, now just imagine what is going to happen when I share this with them. They really need to look into their policies and procedures.Desired Settlement: The desired outcome that I would like to see happen in this issue is number 1 - That HHGREGG removes that sign from every one of it's stores, due to the fact that it is false and misleading SAME DAY, NEXT DAY, ANY DAY DELIVERY. 2 I want an apology from the General and Area Managers of the Distribution Center and the CEO/Operations Manager of HHGREGG. I want to see how HHGREGG is willing to settle this issue, so that this will not happen to me or any other customer in the future. Another major request is that [redacted], goes through customer Service Training.

Business

Response:

RE: [redacted] (# [redacted]Dear Ms. [redacted]

I have received your letter regarding [redacted] concerns about her order.

I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her requests. Her feedback was shared with the regional management so that they can address any issues with their personnel. If she has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: I ordered a Samsung 55' Curved 4K television online on 12/714 and still hadn't received it on 1/5/15. Was to be delivered between 12/19/14 to 12/28/14 I ordered the tv hoping to receive it before Christmas because I planned a big family Christmas event but the tv never came and I had to go a different route. I found HH Gregg online and only ordered from them because [redacted] was out of stock on the TV. I placed the order and I tell you that this was one of the worst online shopping experiences I've ever had! After placing the order, their site said I should receive the tv between 12/19/14 to 12/28/14. I waited and waited and waited and...... I'm sure to get the point. I literally called HH Gregg everyday from 12/23/14 until 1/5/15 and everyday it was a different story. The ordering part was easy but their delivery process is something out of the stone ages. My television supposedly left HH Greggs warehouse house on 12/11/14 and was supposed to be shipped via freight by a company they use call MDX. Apparently it took MDX 8 days to get the TV to LA where it sat for ever! I live in Seattle and LA is only a 2 day drive; even with multiple stops they still could have had the TV to me well before Christmas but somehow they TV was lost in a black hole. I called HH Gregg as well as MDX daily and for some strange reason they could never get in direct contact with the company/driver; the process always took 48hrs and then no one ever called me back; I had to be the one to initiate the call. It's strange to me that in a age of technology, when everything is instant and well have cell phones, gps and email that it would take 48hrs to find out where my package was and how long it would take to get it to me. I will say that I found some of the customer service reps did try to go the extra mile to get this resolved but was unable to get any results. I got so frustrated from the whole process of waiting and getting the run around that I went back to [redacted], found the same tv online in stock, ordered it and picked it up on the same day! I immediately called and canceled my order with HH Gregg on 1/5/15 which started another round of a equally frustrating communication with HH Gregg! They refused to refund my money until they receive the TV; which make no sense to me because I never received the TV and it's with the company they contract with so why do I have to wait for a refund? So it been 3 weeks for me wait for a product that I never received and now I have to wait another 3 to 4 weeks for them the get a product that's still in their possession and then I have to wait another 5 to seven days to actually receive my refund!? I can order product from China and get it to me in 3 to 4 days; why does it take 3 1/2 weeks to receive a product from a company located here in the states? This was one of my worst online shopping experiences ever and I'll never use them again! I'm going to recommend to all my friends and family to never use this company!!Desired Settlement: Just refund my my money ASAP!!!!!

Business

Response:

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration he experienced. It is my understanding that his refund is being processed. He should receive it in the next 30 days. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My order was shipped and then recalled back to hhgregg. And it seems as if it has been lost now. And hhgregg is not willing to send me my television.Desired Settlement: I would just like my television delivered as promised by hhgregg on 12/03.

Review: This complaint is about being double charged by HH GRegg at the Hoover store in the amount of $803.15. They have charged me for the same identical items that I purchased in August again in September. I have tried to get this matter resolved with the store with absolutely no luck.These people are very impolite, rude, and disrespectful. I am 66yrs of age on a fixed income and cannot afford to have an error like this on my account.Desired Settlement: DesiredSettlementID: Refund

The desired settlement would be to credit my account in the amount of $803.15.

Business

Response:

November 6, 2014

Review: When I needed a Washer 2 years ago I went to what I thought was the best store and bought a top of the line Samsung Washing Machine. I also purchased a 5 year total warranty on the product. About a month ago it stop working. I immediately called and the warranty dept and they were very nice and said it would be about a week before they could send someone out. A week later the boy came and looked at my washer. Adjusted the drain hose and five minutes later was gone. My wife tried to wash clothes the washer still would not function. I called immediately and the boy said he had to order a main mother board. A week later I called him and he said the office had forgotten to order it. He told me to call the office and remind them. I did. The lady was nice but said the part had to be ordered another week. A new young man seemed very intelligent but said it had nothing to do with the mother board it was the drum. He would check to see if they was going to replace the washer or repair it. It has now been a week and we have called everyday and most of the time the repair office will not answer at all but when they did, we were told they had not made a decision. I called HH Gregg and complained and a very nice lady said she would call and said she was very sorry for the delay. I am over a month now with a high end washer from a major appliance store and my clothes are piled up from the floor to the ceiling. I have a small child and this type of lifestyle is unacceptable. The customer service from HH Gregg and the repair company are terrible.Desired Settlement: I WANT MY WASHER FIXED! I WANT TO CLEAN MY CLOTHES AND HOUSE! THIS IS DRIVING ME INSANE!

Business

Response:

I have received your letter regarding [redacted] concerns about his washer.

I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that he purchased a service plan that is administered through Warrantech. It is our understanding that a representative attempted to contact him. If he still needs assistance, we recommend that he call Warrantech at (877) 456-9643.

We appreciate having the opportunity to answer Mr. [redacted]s complaint.

Sincerely,

I ordered a Whirlpool fridge from HH Gregg. I was told they would call 40 minutes before they arrived. They never called.

Eventually they installed the fridge. When they left, I opened the door and it rolled several inches forward. I called Whirlpool and they said it was a problem only the installers could fix. I called HH Gregg and was told I would have to wait TWO days before they could send someone out to fix it. I explained how it was dangerous to have a rolling fridge and they seemed unconcerned.

I will NEVER do business with them again. If I had checked their Revdex.com rating before I went shopping for a fridge, I would never have gone to their store.

I tried to submit a complaint to their website and their forms are not working.

We purchased a fridge from this company and it they could not get thru door, they measured again and salesman insisted the next one would fit. It did not. A month later we still have not received our $1800 that we paid. Numerous calls and emails have resulted in us getting nowhere. Their attitude is shameful. We have no recourse but to file criminal charges against them or perhaps take them to small claims court. Please be warned about this company.

Review: I purchased 2 (two) Klu by Curtis Tablet (LT7033), got them home and neither of the tablets ever worked. The tablets described above were taken back to the store where we purchased them, which was HH Gregg and we were informed that there was nothing they could do. After numerous attempts to locate someone or agency to help us with this issue we come to the Revdex.com.Desired Settlement: I would like to have an upgrade to the tablets we purchase, they were falsely represented by HH Gregg as good quality tablets and have been nothing but junk as far as we are concerned.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about the tablets.

I apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of the purchase. If he still needs assistance, we request that he provide a copy of the purchase invoice so that we can research his concerns further.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: I am new homeowner who purchased the following appliances: Samsung refrigerator, GE Microhood range and GE washer/ dryer and two leather recliners on August 24, 2014. I asked the store representative how long it would take for delivery once we knew the closing date of our new home. He said they will hold the items for 30 days. On Monday, September 22 I contacted the delivery service to schedule an appointment and they notified my items were on backorder- refrigerator and washer. I am upset because I was not notify throughout this process that there were any issues with my order. I spoke to the store manager, appliance manager and our sales rep. who are blaming Samsung Manufacturer for this mistake in the delayed delivery of my items. My move in date was October 1, 2014 and they promised today, October 2, 2014 I would have all my items. I received a call a moment ago to say my items are damaged now and they will not deliver them. I have a 13 month of son and we now have no appliances in our home! This is unaaceptable and I gave them more than enough time to resolve this problem. HH Gregg failed to notify me of any backorders and when the attempted to resolve this issue they blamed Samsung. As a customer I fulfilled my end of the transaction by making full payment on August 24, 2014 and it is now October 2, 2014 and they have not fulfilled their obligation. This is unacceptable and uncommon buiness practice to not deliver goods that have been purchased for over a month now.Desired Settlement: I would like my items that I paid for and would like additional compensation in store credit or an upgrade of my refrigerator at their expense or Samsung's- if they are not able to get a date on my the release of the backorder. I want a resolution today or else I will request a full refund and I will never shop at HH Gregg again!

Business

Response:

October 30, 2014

Review: I purchased a washer/dryer combo online from HHGregg. The delivery date was 11/18/14. The delivery person refused to connect the washer because the washer had corrosion on it. He feared that the connection was faulty and did not want to accept responsibility for damages. He also told me that I ordered a electric dryer but needed a gas dryer. I was told to reorder the dryer and have the washer replaced before delivery. I had the washer replaced with no problems. I reordered a gas dryer which he said that he would notify the office. I setup a second delivery date. I was sent an email stating that another electric dryer was beind delivered on 11/21/14. I called the delivery company and was told that it was an error that was missed. I had to cancel again. I was told a washer and gas dryer would be delivered on Saturday between 2:15pm and5:15pm. I did not receive a call or email stating that the delivery was cancelled because the electric dryer would cost more. I called Customer service on Sunday, 11/23/14. I was told that she could send the items out for an additional $113.00, C.O.D. I was angry and dismayed at the incredible poor service that I have received. Time is equal to money. I have been inconveinced for a week. I paid in advance $650.00, have dirty laundry, and all they can say is (Im sorry). I demaned a refund to my credit card and was told that was not possible. It would be sent in a check 7 to 10 days. This is unacceptable. I need a washer/dryer ASAP. HHGregg is not interested in Customer Service. I would not recommend anyone to shop there.I also did not receive the $50.00 rebate for spending more than $400.00. False advertising!

Product_Or_Service: washer and dryer

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would be happy with HHGregg compensating me with the washer and dryer at the original price or giving me a full refund to my credit card.

Business

Response:

December 4, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order and refund.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund of $653.06 was refunded to her credit card. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an LG 3-Door refrigerator from HHGregg in 02/2012 also purchasing a 5-year extended warranty. I notified the "Premium Service Plan" on 08/09/14 that my refrigerator was defrosting and that I had water all over my kitchen floor they informed that they did not have a technician available on weekends that someone would contact me Monday, 08/11/14 morning. They called me back at 5:30 p.m. on 08/11/14 informing me that they sent me an email when I questioned to what email address they sent it they then informed me that they didn't have an email address on file for me so then I asked well then how can they send me an email the gentleman said thats a good question. He then proceeded to tell me that they do not have any technicians in my area and that it would be Friday, 08/15/14 until someone could get to me. I hung up and called my local HHGregg store and spoke with [redacted], Appliance Manager, he sent an email to the HHGregg corporate office and [redacted] told me that someone from corporate would contact me within 24 business hours. I called [redacted] AGAIN on Wednesday, 08/13/14 and he sent another email to corporate and left a note for [redacted] General Manager. I called Thursday morning 08/14/14 and spoke with [redacted] and he informed me that I have to contact the corporate customer service center at 800-284-7344. The customer service center says that I have to take the problem up with Warrantech.Desired Settlement: I WANT/NEED my refrigerator repaired or replaced! HHGregg needs to contract with a BETTER warranty company! I will NEVER be purchasing from HHGregg again!

Business

Response:

September 5, 2014

Review: I bought over $5000 worth of appliances from HHgregg and also purchase the 5 year extended Warranty for my refrigerator. After two years the refrigerator started making a loud drilling type of sound coming from what appears to be the motor of the freezer side. The warranty center states they can't come and investigate because they don't do maintenance calls. The only way they will come to the home is if the appliance is making the noise while they are on the phone. What a rip of!I purchased the Frigidare Gallery dishwasher, gas range, microwave, refrigerator/freezer, washer and a dryer. HHgreg has the worst service plan ever. Had I know their service plan was this bad I would have never purchased anything from them. Having bought all of my appliances two years ago, I feel trapped!!!!Do you have any recommendations for me? Product_Or_Service: RefrigeratorDesired Settlement: DesiredSettlementID: Other (requires explanation) I would like someone to check into HHgregg's bogus service plan.

Business

Response:

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. We regret that our representatives are not authorized to override decisions made by the technician or the service plan administrator.It is our understanding that the issue she described is not considered a failure of the product. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb