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HH Gregg Appliances, Inc.

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Reviews HH Gregg Appliances, Inc.

HH Gregg Appliances, Inc. Reviews (316)

We purchased a refirigerator from HH Gregg in 4/2013 also, purchased an extended warranty for 5 yrs, and 10 yrs on components. As of this date, 8/14/17 we can find no one who honors the extended warranties from HH Gregg, after they went out of business. Does anyone have any info on anyone honoring the warranties?
William Batchelor
863-646-1334

Compressor fail
Just had our refrigerator purchased at HHGregg in 2016 compressor fail. We bought a five year warranty. Googled and found that Warrantech takes care of the warranty - 877-456-9643. They responded to us quickly. We have had two technicians out this week - no charge. The last tech said it is unrepairable, so we are waiting to see how Warrantech will handle it. I think the warranty indicates it is to be replaced, so we will see.

Review: I recently noticed that they had a 60in Sharp Aquos 4k Ultra High Definition television on sale for $999.99. Well I've had issues with HH Gregg having misleading advertisement to get you in the store and the product not be available, so I checked the sku# and confirmed it was not the television advertised but a lesser model. I contacted customer service with no resolution. I sent a email to the informed email address explaining the sale is only good for 2 more days so a response would be needed asap, no response. I'm now concerned that this practice is now a headquarters issue and not just centralized in the Daytona Beach area.Desired Settlement: I would like to be able to purchase the 60in Sharp Aquos 4k Ultra High Definition television for the price as advertised or a 4k television of the same size at the advertised price.

Business

Response:

October 30, 2014

Review: I visited the HH Gregg store to look for a refrigerator today, December 4, 2014. HH Gregg advertised very good sales on their website without specific end dates to the sales. At the store I looked at several models and was assisted by a sales representative to narrow my choice. I selected an LG and only then noted to the sales rep that the sale had ended on Dec. 3rd. She stated that she was sure HH Gregg would honor the price and would go to her manager.Her manager was in a meeting so she spoke with the Electronics Mgr, [redacted], who was in charge at the time. Initially, the answer was I don't think so, then I was asked if I would accept the floor model as there were no others in stock. The floor model had a small dent so I asked if there would be consideration of any kind due to the dent. The response was no because the price was already discounted. I asked if it would be possible to include the service plan to which there was a shocked expression (No). The manager asked if I wouldn't like a new refrigerator. "Yes, I would at the sales price." After some discussion, the sales representative returned to say that HH Gregg would not sell the refrigerator at the sales price. Bottom line: HH Gregg would not honor the advertised price on the LG which, ironically, I pointed out as being expired. They placed new placards on the refrigerator while I was in the store.Desired Settlement: 1) Recommend HH Gregg initiate a training program for their managers which includes consumer law and their responsibility toward consumers. 2) Honor their advertising. The price was a good one and I am still willing to pay by check which is to the business' advantage.

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her visit to our store.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request. I have shared her comments with the regional management so that they can address any issues with their personnel.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I made a store purchase in regards to a washer/dryer set, I came in to the store, first thing feeling unwelcome in the matter in the person of helping named [redacted], he would not really help us regarding our questions regarding the washer/dryer set that we wanted to purchase. After about a hour of debating, we made the purchase being unsure if we made the right one, but we went ahead and made the purchase. After getting rude customer service at the store, I let that roll off my shoulder, following into the delivery of our NEW purchased product, they installed/left without testing the washer or dryer to made sure that they worked. I called the same day after they came and put out new non-working products in our home, they said that they would make another appointment for wednesday(tomorrow). I asked the question will I be getting a call to confirm out appointment, they stated yes, well today I was suppose to get that service call to confirm our appointment tomorrow for Wednesday. I never got the call, I called a local HH GREGG in Fenton, MO - outside St. Louis, MO, which is not very far from the place of purchase in Fairview Heights, IL. I got in contact with a woman named [redacted], who in which as well was so rude with me over the phone after explaining my issue, she stated that there was no order, and to call back in TWO weeks to see about getting a replace, or come back in and purchase a new one, after I already PURCHASED a new one! I asked to talk to her manager on duty the evening of 8/26/14 at the Fenton, MO HH GREGG location, she refused to let me talk with him! I tried to contact the general service number, NO ONE WAS ABLE TO HELP ME! Bringing now to this point of making this of making this report.Desired Settlement: Full refund, or upgrade

Business

Response:

September 18, 2014

Review: On August 22, 2014 I purchased a consultant appointment from HHGregg per their requirement in advance of my purchase of 3 major appliances from their company. It was explained to me that this amount would then be refunded from my purchase which was estimated at approximatley $5,000. It was also explained to me that if the appliances I selcted in fact woud not fit into my kitchen spaces, HHGregg would then assist me in choosing appropriate appliaces. The cost of purchasing this consultation was $99.99 ($107.99 with tax).

1) on August 26th a consultant looked at my kitchen and deemed the spaces too small for the desired appliances. Per measurements I had taken I deternined the consultant had mismeassured.

2) upon a second visit another consultant remeasured with different findings but again reported that the appliances would not fit.

3) I attempted on numerous occasions to work with HHGregg to find alternative appliances but the company failed to respond to any of my requests.

4) HHGregg proceeded to invoice me for the full cost of the appliances for which they actually would not sell me based on the consultants findings.

5) I proceeded to purchase the original appliances from another vendor- thereby confirming that the consultant mismeasured on two different occasions, and proving that they infact failed to propery deliver in their provision of an accurate consulative service.

6) I was never able to purchae appliances from HHGregg despite numerous efforts on my behalf to work through this process with them.

7) I contact HHGregg to request a refund of my consultative fees to which they replied they would not do so.

7) I aver that they accepted my money without providing the services they offered. I can provide quantiable evidence that incorreclty measuremed on two different occasions. I can also prove that they failed to work with me to choose alternative appliances.Desired Settlement: I request that HHGregg refund the money I paid them (either the $99.99 or the full $107.99) and to remove the charges from my HHGregg credit card as for the appliances I never ended up purchasing from their company.

Business

Response:

October 30, 2014

Review: I am thoroughly disappointed with hhgregg, its warranty service and its customer service. I purchased a Samsung washer along with the 5 year warranty (due to the salesperson's persistence). I thought since hhgregg is a reputable company, the warranty should be reliable as well. I could not be more wrong. Our washer had a drainage issue leaving dirty water in our washing machine. Warrantech and the repair company were dismissive and irresponsible and could not actually come fix it for 3 weeks. The tech who eventually came to do the repair manually drained the water, except he drained it onto our floor, leaving a huge amount of dirty water with mold residue all over our laundry room floor. He let us know that we would have to clean that up. In addition, the repair company said they would bring a solution to run through our washer to ensure that no mold would remain. When the tech was confronted about that, he said he did not carry any solution and that he couldn't do anything about that. I called hhgregg and spoke with [redacted], an executive manager at corporate office and she refused to give us a full refund on our warranty saying that it was warrantech's policy. As far as I'm concerned, hhgregg was the one who sold us our warranty at the store. They refuse to take any responsibility for this issue. I will never purchase anything from hhgregg again if this is the type of customer service we as consumers receive. This warranty is basically a scam to get your money up front.Desired Settlement: Refund my full warranty of $129.99

Business

Response:

I have received your letter regarding [redacted] concerns about her service call.

I apologize for any inconvenience Ms. ** experienced. However, we are unable to honor her request.

It is our understanding that if she is unhappy with the service, she may have the option to request that an alternate service provider be assigned to the repair. If she has any questions, the service plan administrator can be reached at (877) 456-9643.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

[redacted]<

Review: I went to HH Gregg to purchase a TV and Washing Machine. The manager had me fill out finance papers that it turned out were 3rd party and not with the store directly. I gave them the first payment of $177. I received the TV and they told me the washer had to be picked up later. 2 days later they called because the credit application had not been completely filled out...their mistake not mine. They wanted the TV back. I told them I'd take care of it after work that day. I went in and talked to another manager who informed me that I qualified to deal with HH Gregg directly, not through a 3rd party to obtain financing, which I did. I believe that the previous manager or person representing himself to be a manager assumed by my ethnicity that I would not qualify for financing and never gave me the opportunity to deal directly with HH Gregg. I told him that I wanted my payment money back immediately and he refused saying he needed more time. From the time that I made the first payment, until I financed the TV directly thru HH Gregg, I received several harassing phone calls telling me to bring back the TV immediately. They wanted the TV back immediately and were going to keep it until my financing paperwork was completed, but when I wanted my money back immediately, they refused to refund it, telling me to wait until they "had more cash".Desired Settlement: I want my payment back. I paid the finance company (in the store) the first payment in cash, then paid for the appliances by going directly to HH Gregg, but never got my initial payment back. When I ask for it, I am put off and treated disrespectfully by the manager that took my money and who not give me the opportunity to make a legitimate purchase.

Business

Response:

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms.[redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience or frustration Mr. [redacted] experienced. According to our records, the purchase was originally arranged as an Acceptance Now Rental Purchase Agreement. It is my understanding that the payment he made was refunded. I am sorry for any misunderstanding.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I bought a LED, Seiki TV from hhgregg on April 15,2013. In the beginning of April,2014 I'd begin noticing the left side of the TV screen would darken out. Of course I bought A 5 year warranty for $199.99. The thing is I placed a call to hhgregg on 4/14/14, of course they told me they would have to find someone to come look at the TV. The company that came out to look at TV was on 4/25/14, the company's name is Consumers Electronics Inc. They had told my TV had a bad TV panel and they would have to contact hhgregg to see what step they wanted to take... Well one week later on 5/5/14 my wife came home, turn on the TV and it was completely dark, no screen what so ever, she called Consumers Electronics, she talked to woman named [redacted] , who had told her hhgregg wanted pictures of the TV before they took their next step. To say I was mad was a understatement!!! My wife and I both than called hhgregg to let them know what was now going on with the TV, than hhgregg told me that I would have to wait until the end of the day to know weather or not , they would fix or replace the TV. Hhgregg called me back on 5/6/14 to tell me they are going fix the TV, great, no problem, I thought, until I ask how long two months, your kidding right, no they said, it depends on how long it takes to get the parts. now if we have the TV replaced, I will have to buy another warranty!!! All I Can say is I get better Customer Service at Wal-Mart!!! If I ever need to buy another electronic or appliance again it will not be from hhgregg!!!Desired Settlement: If hhgregg does have to replace my TV, I do not want to have to buy another warranty for $199.99, All I ask is that my TV is replaced it will have the warranty on it. Which it would cover the replacement TV for the next four years...

Business

Response:

Here is the response for Kenneth Mikesell's complaint.

Business

Response:

I have received your letter regarding [redacted] concerns about his television.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that they approved the estimate for the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: I ordered the whole kitchen appliances set on 11/18/2014 . The delivery date was set to Nov 25th. I checked the delivery confirmation message I got on Nov 24th that they are delivery electrical unit and not gas unit. So I called to change , they asked for more money for gas unit whereas online price showed same price. The store person said he will not consider online price and eventually I cancelled the order. I called the delivery no to cancel the order and then the online sales customer service no to cancel the order. I asked for cancelllation confirmtation no and she said they don't give any cancellation reference no but assured me that the order was cancelled and I'll get refund in 5 business days. So I waited for 5 business days excluding holidays and called again to ask for refund, she said its under process and I should get it in max in a week. Another week passed and now a month I'm still waiting for the refund. On phone I'm information it should take 5 days everytime I call but still havent seen the refund amount. Worst part if everytime I wait for atleast 45 min to an hour to speak to an agent. Its very frustrating I'm still waiting for my 2000$ amountDesired Settlement: 2007.43

Business

Response:

Tell us why here...December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Review: On 3/16/14 I purchased what was supposed to be a brand new Whirlpool, bottom freezer, 22 CF, white refrigerator/freezer. I calledfor service because we were having ttrouble with the freezer door sticking among other things. The service man that came out informed us that this was not a brand new refrigerator, but one that a customer had previously returned. The man had seen it in their warehouse for months. I called HHGregg and explained this to them. They said they would look into it and get back to us. They never did. My husband and I are elderly so we got our daughter involved. That did us no good as well. In the mean time I received a letter stating that the factory warranty that was issued originally was expired on 11/05/2011 and that if I wanted to extend my cover I would need to pay $69.50 by 10/16/2014. Needless to say I did not pay it. I tried to contact HHGregg again with no result. All I really want is a new refrigerator that is actually new, and for it to be the same cubic feet as I have. To us this was a new refrigerator and should have come with the full factory warranty.Desired Settlement: A brand new refrigerator with a full manufacturer warranty.

Business

Response:

November 13, 2014

Review: I purchased an LG Smart TV (55 in) and when I got home I took it out of the package and disposed of the packaging. When I went to set it up, I realized it was broke. Called the store to see if we could get it replaced since we bought a $200 warrenty with it, and we were told there was nothing they could do. Called customer service headquarters, and was told I was a liar and was just trying to get out of paying for it.Desired Settlement: We just would like a replacement of the same product except not broken.

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have told the company I do not want a refund. I want an exchange. I was never offered the service of them delivering the television to my house. Also, how was I suppose to know the TV was damaged before leaving the store. Regards,[redacted]

Business

Response:

January 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Business

Response:

January 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret that we are unable to honor her request for an exchange. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for the plan. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]Enclosure

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Placed an order with a sales associate on Saturday, Feb. 22 and arranged to pick up appliances myself at the store location on Wednesday, Feb. 26 at opening store hours. I took off work that day and drove 45 minutes one way to the store location with a trailer and a helper. When I arrived at the front service desk with my purchase order ticket the associate took the ticket from me and immediately had a smirk on her face, without even looking in the computer or files she already knew there was a problem. With the smirk on her face she told me that they weren't going to be arriving until Saturday. Completely surprised that they weren't even considerate enough to call me before I made the wasted trip I asked what was the problem. She claimed that the sales associate made a mistake when she placed the order and had it arranged to be delivered on Saturday later that week. I immediately asked for a refund and was told okay. I begin pacing around in the store completely frustrated that I had missed a day of work plus burnt my fuel on a wasted trip and also had to cancel the sale of my old appliances that I had arranged that evening. I stood around for at least 20 minutes before I confronted the associate about my refund again. She told me she was unable to locate the appliances in the area and that there wasn't anything she could do. I told her I didn't ask for her to locate them, that I wanted a refund and I would simply go to another store so I would not have to drive to this location again, that there was another store location in Louisville that would better suit me. She was rude and actually complained to me saying that I wasted her time trying to locate my appliances so I could pick them up somewhere else!! I didn't ask her to do that! The manager came out to try and resolve and granted me 10% off and free delivery/set up so I wouldn't have to bother picking them up. I accepted. Saturday came, only DELIVERY came, and have yet to receive my 10% refund, and when I followed up on it was lied to.Desired Settlement: I was promised a 10% discount after I had wasted my trip and my lost wages at my own job. Was promised free delivery and set up and the dishwasher and microwave was still in the boxes when the delivery guy left. At minimum I want my 10% refunded back to me. That was what the manager promised me and said it would take 7 to 10 days. I called to follow up on the 8th day and was told it hadn't even been processed and gave me a whole new set of instructions how to get refunded.

Business

Response:

Here is the response for Amanda Bennett's complaint.

Business

Response:

We have received your letter regarding Amanda Bennett's concerns about her order.

I apologize for any inconvenience Ms. Bennett experienced. According to our records, the store personnel processed a price adjustment in the amount of $212.

The installation services for the dishwasher and the microwave are not included with the standard delivery and setup. We regret that we are unable to honor her request for the installations.

We appreciate having the opportunity to answer Ms. Bennett's complaint.

Sincerely,

Review: advertised price match guarantee in the store states that if the price decreases within 90 days of purchase would be given reimbursement of price difference. On Nov 25, 2014 the price dropped $200.00, 3 weeks after I purchased the tv. I took invoice receipt to manager at this store,I was told that the price reflected in computer as $400.00 less than invoice showed but that he had to honor the computer price not my invoice price. The manager of that store was very rude. Spoke with customer service, [redacted] at ext [redacted], she was also rude and told me that the computer price was the price that had to be honored. I was told by the sales associate that the price of the tv would not be affected by the sale price of the other items I purchased, which evidently was a lie, that the price match would be honored over the holiday season. So overall I was denied the reimbursement of the price difference, so I will no longer ever purchase anything from this company and that is bad for them since I am going to purchase new kitchen appliances and washer and dryer as Christmas giftsDesired Settlement: I would like to get the word to other consumers that they do not honor this advertisement since this had a large impact on making my purchase with this company, I also would like them to honor this

Business

Response:

December 26, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] request for a price adjustment.I sincerely apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to offer the price adjustment she requested. As indicated in our Price Match Guarantee, certain sales periods are excluded. Additionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Ms.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I purchased an Asus laptop and a 2 year service contract at this location on November 11, 2012. In late January 2014 I filed a claim with the insurance company regarding a cracked screen and defective charge port, both of which were to be fully covered under the terms of the service contract. I was notified on Feb. 17 2014 by the repair center that the insurance company denied the repair and instead was issuing a credit to the store so that I could have the laptop replaced. I went into the Downingtown, PA store on Feb. 19 and spoke with (associate) [redacted] and (manager) [redacted], both of whom advised me that their customer relations department had no record of the credit due, but they also had no record that I had even sent the laptop out for repair. [redacted] promised me that I would receive a phone call by noon the next day with notification that the credit was there and I would be able to come in and pick a new laptop. I did not hear from anyone until I called the store on Thursday evening, Feb. 20, when I spoke with (associate) [redacted] and he informed me that there was nothing he could do. I went in to the store on Friday Feb. 21, again, receiving the same news that customer relations was closed and they could not help me. Another manager by the name of [redacted] advised me to come back the following Monday to pick out my new laptop, but he was not working that day. He promised that he would allow me to pick out a product up to $100 more than the cost of my original purchase and would also include their PC Optimization service at no charge. This still has not been done. Well, it is March 1, and store manager [redacted] told me today that he could not honor [redacted]s promise and that I would have to apply for a store credit card to purchase a new unit, or else borrow money from a friend or family member. The lack of communication and poor customer service is unacceptable.Desired Settlement: I would like to be refunded in full for the total amount that I spent on the Asus laptop, including the PC Optimization and 2 year service contract. The total amount that I spent was $516.93. If a replacement is issued, I will not be purchasing another service contract, and so will only accept another unit matching the amount of my original receipt, $516.93.

Business

Response:

We have received your letter regarding [redacted] concerns about her computer.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the computer was replaced. I have shared her comments about the delay with the service plan administrator.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: purchased new refrigerator, and within two weeks, the unit quit cooling. Ninety days later, HHGREGG still will not stand behind the product. Regarding new purchase on 10/12/13 of Fridgidare, Model # FFHT1826PS, for $686.08. Chose not to purchase extended warranty. Within two weeks of purchase, unit would not cool, less than 50 degrees, destroying all the food in freezer and refrigerator, before Thanksgiving dinner. After many phone calls, and three visits to the store, the GM, [redacted], will not take care of the matter. Stating that after 30 days, HHGREGG is not responsible to the product, only the manufacturer can help. Meantime, many weeks have passed, with no ability to store food. I have lost money on food thrown out, having to eat out daily, and now to accomondate the service call that is finally coming, on Monday the 30th, of which I will loose time at work to be here, for the call. I feel HHGREGG, should reimburse me for food lost, time lost, and please just give my money back to me, so I can go to SEARS, or somewhere else, that does have customer service,and does stand behind their products. On Monday, I just want the manufacturer to return my money, and for it to be known how HHGREGG, has nothing to do with the customers, after 30 days.Desired Settlement: Wanting HHGREGG to return my money, along with $350 for food contaminated, time off work, time lost and thrown out, not to count the inconvenience of not having a refrigerator during the Holidays, due to lack of cooling temperatures.

Business

Response:

I have received your letter regarding [redacted] concerns about her order.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refrigerator was returned and a refund was processed. We have authorized a $50 reimbursement in the interest of good customer relations. She should receive it in the next 30 days.

We appreciate having the opportunity to answer the complaint.

Sincerely,

Review: The purschased my 60 in LG Plasma HDTV in 2011 and the 5 year full coverage warranty. 3 weeks ago my TV picture color started fading and shadow images started to show on the TV screen. I contacted the warranty department who's number was provided on my warranty packet and I contacted the local store were I purschased the TV . They sent out a repair person to review my TV. The repair person stated the color panel was going out in my TV and he would report back to HH Gregg his findings. 3 days later I had not heard from HH gregg or the repair guy. I contacted HH Gregg again to get an update and they informed me the repair had submitted this information and it still needed to be reviewed. I contacted the corp office and expressed my frustuction and concerns becuase this time it had be 2 weeks and not resolution. The gentlemen I spoke with at corporate stated the repair guy needed to come back out to take pictures of my TV. Which was 2 1/2 weeks ago and still no resolution. I went up to the store to speak to an manager and explained the sitiutation and still not resolution. I paid 1500 for TV and paid 500 for an 5 year extended warranty and its useless and the Customer serivce and Problem resolution at the Corporate and local level are the worst I have ever seen. My TV is less than 3 yrs old and I have full coverage warratny and I should not be receiving the run around from HH GREGG. My children are forced to watch an TV with defective color panel which could issues in the future as a result of this issue.This entire expeience has been dishearting and disgusting and We will never purschase anything else from HH GREGG. I have been going with this process for 3 weeks and this is unacceptable.Desired Settlement: I want an new TV The extended warranty to start over and added 2 addtional years. Store credit

Business

Response:

I have received your letter regarding [redacted] concerns about his television.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.

Our representative contacted the service plan administrator and was informed that they authorized a replacement. It is my understanding that a representative should contact him within the next 5-10 business days.

We appreciate having the opportunity to answer the complaint.

Sincerely,

Review: Purchase a LED,LG 1080P 120HZ FLAT PANEL TV PSP 2/02/2014 THIS PRODUCT BEEN WORK ON 3 TIME. THEY ARE NOW TELLING ME THEY WILL NOT REPLACE THIS TV. THEY ARE NOW TELLING ME AFTER 30 DAYS THEY DON,T REPLACE TV. I FEEL LIKE THIS TV IS A LEMON. I PAID FOR A 5YRS WARRANTY ON THIS TV. I FEEL LIKE THE TV SHOULD REPLACE.

Business

Response:

I have received your letter regarding [redacted] concerns about her television.

I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request for a replacement television.

Our representative contacted the manufacturer and was informed that the television does not qualify for a replacement under the manufacturer's warranty. If Ms. [redacted] has any questions, LG can be reached at (800) 243-0000.

We appreciate having the opportunity to answer the complaint.

Sincerely,

[redacted]<

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] NOT TO WORRY I WILL NEVER BUY FROM THIS COMPANY AGAIN!!!!!!!!!

Review: We purchased a washer and dryer from your company in March 2014. Unfortunately, there has been problem after problem with both the washer and dryer. In the beginning your company sent a repair person but the 'fix' never lasted. The major problem in the beginning was the 'agitator' (the center piece that moves the soiled items in the tub). This piece would come lose and would be wrapped up with the wash when I opened the machine. I always called for a repair but unfortunately 'the fix' never lasted. One repair person said he had glued the agitator in place! I made my last call to your company on 10/27/14 to try and schedule a repair. No one has ever responded to my call, so I am very unhappy with your company's customer service as well as the equipment! The second problem is with the dryer. It never gets hot enough to dry the washed items. It can take hours to dry a load of towels! Believe me, I've done laundry long enough to know how many items to place in a washer or a dryer and what is a reasonable drying time. I would hope that your company looks into this problem and corrects it as soon as possible. I look forward to hearing from someone in your company soon. I purchased a washer and dryer from your store in good faith, but thus far HH Gregg has not dealt with the situation in good faith.Desired Settlement: Correct the problem

Business

Response:

We have received your letter regarding [redacted] concerns about the washer.

I apologize for any inconvenience Mr. Williams experienced. A representative from our corporate office attempted to contact him. If he still needs assistance, we request that he contact [redacted] at (800) 944-8710.

We appreciate having the opportunity to answer Mr. [redacted] complaint.

Sincerely,

<<

Review: I bought a Samsung dishwasher from h.h. gregg. While under warranty, it broke. I contacted the manufacturer for repairs, which were provided. However, it couldn't be fixed. Therefore, the manufacturer provided a refund in the form of full purchase price credit TO h.h. gregg. Samsung provided this credit to h.h. gregg's corporate office on 7/15/13. I have made several attempts with the local store managers to receive this credit so I can get my replacement dishwasher. Store managers do nothing more than say - they don't have it. Therefore, I found h.h. gregg's email for customer support ([email protected]) and emailed them with my situation on 7/20/13). I have not received a response. I contacted Samsung again on 7/22/13 telling them my situation. They confirmed that they sent the credit to h.h. gregg on 7/15/13 and resent it to them while I was on the phone. I still have not received any response from anyone at h.h. gregg.Desired Settlement: I want to receive the credit that Samsung has provided for me. I want to receive a different brand dishwasher, which I have already selected. The store manager already told me that I would have no out of pocket expense, despite the fact that the dishwasher I want to replace costs a little bit more. There should be no charge for delivery and installation either. Bottom line - replace the dishwasher with the brand I have already spoken with salesman and store manager to with no further expense on my part.

Business

Response:

Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her dishwasher.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that an exchange was authorized. If she still needs assistance, we request that she contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: Delivery was sub-par and installation was terrible. I have corrected what I know to correct from the is that delivered the stuff. The 2 guys showed up on time (amazing), but were very unprofessional and could have cared less about the new appliances (washer & dryer) that we had just spent $2000 on. They beat up the walls coming in. The dryer hose that I was charged $35 for they messed up and had to use my old one. The biggest issue that I still currently have is that the dryer makes a vibrating noise when running. I contacted Samsung and they suggested that the install may have been poor and that the feet need adjusted or something else was not done properly. I complained through the hhgregg website and have never received a response. I contacted the store and have left message after message for managers and still with no response. I just want someone to come out and make sure that everything was done properly and to get the dryer not to be making the noise that it is making currently.Desired Settlement: I want someone professional and with some sense to come out and look at the installation and make sure that everything is correct as I feel that it is not.

Business

Response:

February 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding[redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the dryer was exchanged. It is my understanding that a representative contacted him.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: APPLIANCES-MAJOR-DEALERS, APPLIANCES-SMALL-DEALERS, COMPUTERS-DEALERS, TELEVISION & RADIO-DEALERS, VIDEO EQUIPMENT-SALES & RENTALS

Address: 830 Inspiration Dr, Wilmington, North Carolina, United States, 28405-4173

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